User Manual

English _33
PROBLEM SOLUTION
Fills with the wrong
temperature water.
š Turn both faucets on fully.
š Make sure the temperature selection is correct.
š Make sure the hoses are connected to the correct faucets.
Flush water lines.
š Check the water heater. It should be set to deliver a minimum 120°F
(49 °C) hot water at the tap. Also check the water heater capacity
and recovery rate.
š Disconnect the hoses and clean the screens. The hose filter screens
may be plugged.
š As your washer is filling, the water temperature may change as
the automatic temperature control feature checks incoming water
temperature. This is normal.
š While your washer is filling, you may notice just hot and/or just
cold water going through the dispenser when you have selected
cold or warm wash temperatures. This is a normal function of the
automatic temperature control feature as your washer determines the
temperature of the water.
Door locked or will not
open.
š Press the Start/Pause Button to stop your washer.
š Your washer door will remain locked during the heating portion of the
Sanitize Cycle
š It may take a few moments for the door lock mechanism to
disengage.
Does not drain and/or spin. š Check the fuse or reset the circuit breaker.
š Straighten the drain hoses. Eliminate kinked hoses. If there is a drain
restriction, call for service.
š Close the door and press the Start/Pause Button. For your safety,
your washer will not tumble or spin unless the door is closed.
š Make sure the debris filter is not clogged.
Load is too wet at the end
of the cycle.
š Use the High or Extra High spin speed.
š Use high eciency detergent to reduce over–sudsing.
š The load is too small. Very small loads (one or two items) may
become unbalanced and not spin out completely.
Leaks water. š Make sure the door is firmly closed.
š Make sure all hose connections are tight.
š Make sure the end of the drain hose is correctly inserted and secured
to the drainage system.
š Avoid overloading.
š Use high eciency detergent to prevent over–sudsing.
Has excessive suds. š Use high eciency detergent to prevent over-sudsing.
š Reduce the detergent amount for soft water, small or lightly soiled
loads.
š Non-HE detergent is NOT recommended.
Has an odor. š Excessive suds collect in nooks and crannies and can cause foul
odors.
š Run cleansing cycles to sanitize the machine periodically. (Sanitize
Cycle or Self Clean+)
š Clean the door seal (Diaphragm).
š Dry the interior of your washer after the total cycle has finished.
05 troubleshooting
BETTER_WF42H5000-03397A-14_EN.indd 33 2018/8/14 11:37:53