User Manual

Troubleshooting
English 57
Code Action
5C
Check the drain system.
• Make sure the drain lter is not clogged.
• If the drain lter is clogged, clean the lter, and then restart
the washer.
HC
Check the washing heater.
• Power off the washer, and then contact a Samsung service
center.
UB
Check the spinning process.
• The load may not be balanced inside the drum. Check the
drum and make sure the load is balanced.
• Press START/PAUSE to resume operation or power the
washer off, wait 2-3 minutes, power the washer on, and then
try again.
8C, 8C1, 8C2
Check the MEMS sensor.
• Power the washer off. Wait 2-3 minutes, power the washer
on, and then try again.
OC
Water may overow.
• Close the water valve and call for service.
3C
Check the motor.
• Power the washer off. Wait 2-3 minutes, power the washer
on, and then try again.
AC6
Check the PBA communication status.
• Power the washer off. Wait 2-3 minutes, power the washer
on, and then try again.
9C1/9C2
The electronic control needs to be checked.
• Check if power is supplied properly.
• If the information code remains, contact a Samsung service
center.
SF
System failed.
• Power off the washer, and then contact a Samsung service
center.
If any information code keeps appearing on the screen, contact a local Samsung service
center.
WF5500M_DC68-03876A-02_EN.indd 57 2019-02-12  5:55:30