Washing Machine User manual WW65J3***** WW65J32E0JW_DC68-03612Y_EN.
Contents Contents Safety information 3 What you need to know about the safety instructions Important safety symbols Important safety precautions 3 3 4 Installation 13 What’s included Installation requirements Step-by-step installation 13 15 17 Before you start 23 Initial settings Laundry guidelines Detergent drawer guidelines 23 24 26 Operations 29 Control panel Simple steps to start Cycle overview Settings 29 30 31 33 Maintenance 34 Emergency drain Cleaning Recovery from freezing Care ag
Safety information What you need to know about the safety instructions Please read this manual thoroughly to ensure that you know how to safely and efficiently operate the extensive features and functions of your new appliance. Please store the manual in a safe location close to the appliance for future reference. Use this appliance only for its intended purpose as described in this instruction manual.
Safety information Safety information These warning signs are here to prevent injury to yourself and others. Please follow them explicitly. After reading this manual, store it in a safe place for future reference. Read all instructions before using the appliance. As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate this appliance, familiarize yourself with its operation and exercise care when using it.
. Use the new hose-sets supplied with the appliance and do not reuse the old hose-sets. Safety information 4. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard. 6. For appliances with ventilation openings in the base, the carpet must not obstruct any openings. 7. For use in Europe: Children of less than 3 years should be kept away unless continuously supervised. 8.
Safety information Safety information Critical installation warnings WARNING The installation of this appliance must be performed by a qualified technician or service company. • Failure to do so may result in electric shock, fire, an explosion, problems with the product, or injury. The appliance is heavy, therefore take care when lifting it. Plug the power cord into an AC 220-240 V / 60 Hz wall socket or higher and use the socket for this appliance only. Never use an extension cord.
Safety information Do not install this appliance in a location where gas may leak. • This may result in electric shock or fire. Do not use an electric transformer. • This may result in electric shock or fire. Do not use a damaged power plug, damaged power cord, or loose wall socket. • This may result in electric shock or fire. Do not pull or excessively bend the power cord. Do not twist or tie the power cord.
Safety information Safety information If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your nearest service centre. • Failure to do so may result in electric shock or fire. In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without touching the power plug. Do not touch the appliance or power cord. • Do not use a ventilating fan. • A spark may result in an explosion or fire.
If the water supply hose comes loose from the water tap and floods the appliance, unplug the power plug. • Failure to do so may result in electric shock or fire. Safety information Do not attempt to repair, disassemble, or modify the appliance yourself. • Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse. • When the appliance needs to be repaired or reinstalled, contact your nearest service centre.
Safety information Safety information Insert the laundry into the washing machine completely so that the laundry does not get caught in the door. • If laundry gets caught in the door, it may result in damage to the laundry or the washing machine, or result in a water leak. Turn the water supply off when the washing machine is not being used. Ensure that the screws on the water supply hose connector are properly tightened. • Failure to do so may result in property damage or injury.
Safety information (*): Woollen bedding, rain covers, fishing vests, ski pants, sleeping bags, diaper covers, sweat suits, and bicycle, motor cycle and car covers, etc. • Do not wash thick or hard mats even if the washing machine mark is on the care label. This may result in injury or damage to the washing machine, walls, floor, or clothing due to abnormal vibrations. • Do not wash throw rugs or doormats with rubber backing.
Safety information Safety information Do not use natural hand-washing soap for the washing machine. • If it hardens and accumulates inside the washing machine, it may result in problems with the product, discolouration, rust, or bad odours. Place socks and brassieres in a washing net and wash them with the other laundry. Do not wash large laundry items such as bedding in the washing net. • Failure to do so may result in injury due to abnormal vibrations. Do not use hardened detergent.
Installation Follow these instructions carefully to ensure proper installation of the washing machine and to prevent accidents when doing laundry. What’s included 01 02 Installation Make sure all the parts are included in the product package. If you have a problem with the washing machine or the parts, contact a local Samsung customer centre or the retailer.
Installation Bolt caps Hose guide Cold water hose Hot water hose Liquid detergent guide Installation Spanner Cap Fixer NOTE • • • Bolt caps : The provided number (3 to 6) of bolt caps depends on the model. Hot water hose: Applicable models only. Liquid detergent guide: Applicable models only. 14 English WW65J32E0JW_DC68-03612Y_EN.
Installation requirements Water supply AC 220-240 V / 60 Hz fuse or circuit breaker is required • Use an individual branch circuit specific to the washing machine To ensure proper grounding, the washing machine comes with a power cord featuring a three-prong grounding plug for use in a properly installed and grounded outlet. Check with a qualified electrician or serviceperson if you are not sure about the grounding. Do not modify the provided plug.
Installation Installation Flooring Alcove or closet installation For best performance, the washing machine must be installed on a solid floor. Wood floors may need to be reinforced to minimize vibration and/or unbalanced loads. Carpeting and soft tile surfaces are not a good resistance to vibrations and may cause the washing machine to move slightly during the spin cycle. Minimum clearance for stable operation: CAUTION Do NOT install the washing machine on a platform or a poorly supported structure.
Step-by-step installation STEP 1 Select a location Installation Location requirements: • Solid, level surface without carpeting or flooring that may obstruct ventilation • Away from direct sunlight • Adequate room for ventilation and wiring • The ambient temperature is always higher than the freezing point (0 ˚C) • Away from a heat source STEP 2 Remove the shipping bolts Unpack the product package and remove all shipping bolts. 1.
Installation STEP 3 Adjust the levelling feet Installation 1. Gently slide the washing machine into position. Excessive force may damage the levelling feet. 3. Level the washing machine by manually adjusting the levelling feet. 4. When levelling is complete, tighten the nuts using the spanner. STEP 4 Connect the water hose The provided hose adaptor may differ with the model. This step guides you through connecting the connector-type adaptor. If you are provided with the screw-type adaptor, go to 7.
3. Hold the adaptor and turn part (C) in the arrow direction to loosen it by 5 mm (*). C Installation 4. Insert the adaptor into the water tap, and tighten the screws while lifting up the adaptor. 5. Turn part (C) in the arrow direction to tighten it. C 6. While holding down part (E), connect the water hose to the adaptor. Then, release part (E). The hose fits into the adaptor with a clicking sound. E 7.
Installation Installation 8. Connect the other end of the water hose to the inlet valve on the back of the washing machine. Turn the hose clockwise to tighten. 9. Open the water tap and check if there are any leaks around the connection areas. If there are water leaks, repeat the steps above. WARNING Stop using the washing machine if there is a water leak, and contact a local Samsung service centre. Otherwise, this may cause electric shock. CAUTION Do not stretch the water hose by force.
For models with an additional hot water inlet: 1. Connect the red end of the hot water hose to the hot water inlet on the back of the machine. Aqua hose (applicable models only) Installation 2. Connect the other end of the hot water hose to the hot water tap. The aqua hose alerts users of a risk of water leaks. It senses the water flow and turns red on the centre indicator (A) in case of a leak. A English 21 WW65J32E0JW_DC68-03612Y_EN.
Installation STEP 5 Position the drain hose The drain hose can be positioned in three ways: Installation Over the edge of a wash basin The drain hose must be placed at a height of between 60 cm and 90 cm (*) from the floor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A). Secure the guide to the wall using a hook to ensure stable drainage.
Before you start Initial settings Run Calibration (recommended) Calibration ensures accurate weight detection by the washing machine. Make sure the drum is empty before running Calibration. 1. Power off, and then power on the washing machine. Before you start 2. Hold down Temp. and Delay End simultaneously for 3 seconds to enter Calibration mode. The “CB” message appears. 3. Press Start/Pause to run the Calibration cycle. 4. The drum will rotate clockwise and counter-clockwise for about 3 minutes. 5.
Before you start Laundry guidelines STEP 1 Sort STEP 2 Empty pockets Sort the laundry according to these criteria: Empty all the pockets of your laundry items Before you start • • • • Care Label: Sort the laundry into cottons, mixed fibres, synthetics, silks, wools, and rayon. Colour: Separate whites from colours. Size: Mixing different-sized items together in the drum improves the washing performance.
STEP 4 Prewash (if necessary) Select the Prewash option for the selected course if the laundry is heavily soiled. Do not use the Prewash option when detergent is manually added into the drum. STEP 5 Determine the load capacity The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), colour, wash temperature, and degree of soiling. Always use “low suds” laundry detergent, which is designed for automatic washing machines.
Before you start Detergent drawer guidelines The washing machine provides a three-compartment dispenser: the left compartment for the main wash, the front-right for fabric softeners, and the rear-right for the preliminary wash. 01 Prewash compartment: Apply prewash detergent or starch. 02 Main-wash compartment: Apply main-wash detergent, water softener, soaking detergent, bleach, and/or stain removers. 03 Softener compartment: Apply additives such as fabric softener. Do not exceed the max line (A).
3. Apply fabric softener to the softener compartment. Do not exceed the max line (A). A prewash prewash detergent to the compartment as instructed or recommended by the manufacturer. Before you start 4. If you want to prewash, apply 5. Close the detergent drawer. CAUTION • • • Do not apply powder detergent to the liquid detergent guide. Concentrated fabric softener must be diluted with water before applied. Do not apply main-wash detergent to the softener compartment.
Before you start To use liquid detergent (applicable models only) First insert the provided liquid container main-wash compartment. Then, in the apply liquid detergent to the container below the marked max line (A). CAUTION A • Before you start • Lorsque vous utilisez un détergent liquide Do not exceed the max line that is marked inside the container. Turn up the liquid container if using powder detergent. When using powder detergent 28 English WW65J32E0JW_DC68-03612Y_EN.
Operations Control panel 02 08 01 03 04 05 06 07 09 Turn the dial to select a cycle. 02 Display The display shows current cycle information and estimated time remaining, or an information code when a problem occurs. 03 Temp. Press to change the water temperature for the current cycle. 04 Spin Press to change the spinning speed for the current cycle. • Rinse Hold (No indicator): The final rinse process is suspended so that the laundry remains in the water.
Operations Simple steps to start 2 1 6 3 4 5 Press Power to turn on the washing machine. Turn the Cycle Selector to select a course. Change the cycle settings (Temp. and Spin) as necessary. To add an option, press Options. Use the button again to choose a preferred item. The machine provides two easy to access buttons for Delay End and Bubble Soak for your convenience. If you want to use one of these options, press the corresponding button. 6. Press Start/Pause. Operations 1. 2. 3. 4. 5.
Cycle overview Standard cycles Cycle Description MAX Optimal performance with lower energy for cotton fabrics, bed linens, table linens, underwear, towels, or shirts. For energy saving, the actual washing temperature may be lower than specified. MAX • For blouses or shirts that are made of polyester (diolen, trevira), polyamide (perlon, nylon), or the like. 3.0 • Featuring an additional spin process to effectively remove moisture from laundry.
Operations Description Max load (kg) For bed spreads, bed sheets, bedding covers, etc. For best results, wash only 1 type of bedding and make sure the load weighs less than 2.0 k 2.0 Cycle BEDDING • • Options Option Intensive Pre Wash Rinse+ Description • For badly soiled laundry. The operation time for each cycle is longer than normal. • This will add a preliminary washing cycle before the main wash cycle. • Press this button to add additional rinse cycles.
Settings Child Lock Sound On/Off To prevent accidents involving children, the Child Lock function locks all buttons. However, Child Lock does not activate until you press Start/Pause. In the holding state, you can open the door or change settings by pressing corresponding buttons. However, once you press Start/Pause to start the washing machine, the Child Lock will be reactivated. • Child Lock locks all buttons except for Power. • To activate or deactivate Child Lock, hold down Temp.
Maintenance Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle. Emergency drain In case of a power failure, drain the water inside the drum before taking out the laundry. 1. Power off and unplug the washing machine from the electrical outlet. 2. Gently press the top area of the filte cover (A) to open. A Maintenance 3. Put an empty, spacious container around the cover, and stretch the emergency drain tube to the container while holding the tube cap (B).
Cleaning Surface of the washing machine Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washing machine. Mesh filter Clean the mesh filter of the water hose once or twice a year. 1. Turn off the washing machine, and unplug the power cord. 2. Close the water tap. 3. Loosen and disconnect the water hose from the back of the washing machine. Cover the hose with a cloth to prevent water from gushing out. Maintenance 4.
Maintenance Pump filter It is advisable to clean the pump filter 5 or 6 times a year to prevent its clogging. A clogged pump filter may reduce the bubble effect. 1. Turn off the washing machine, and unplug the power cord. 2. Drain the remaining water inside the drum drum. See the “Emergency drain” section. 3. Gently press the top area of the filte cover to open. 4. Turn the pump filter knob to the left, and drain off the remaining water. 5. Clean the pump filter using soft brushes.
Detergent Drawer A 1. While holding down the release lever (A) on the inner of the drawer, slide open the drawer. 2. Clean the drawer components in flowing water using a soft brush. Maintenance 3. Clean the drawer recess using a soft brush. 4. Reinsert the release lever and the Liquid detergent guide to the drawer. 5. Slide the drawer inward to close it. NOTE To remove remaining detergent, perform the RINSE+SPIN cycle with the drum being empty. English 37 WW65J32E0JW_DC68-03612Y_EN.
Maintenance Recovery from freezing The washing machine may freeze when it drops below 0 °C. 1. 2. 3. 4. 5. Turn off the washing machine, and unplug the power cord. Pour warm water over the water tap to loosen the water hose. Disconnect the water hose, and soak it in warm water. Pour warm water into the drum and leave it for about 10 minutes. Reconnect the water hose to the water tap. NOTE If the washing machine still doesn’t operate normally, repeat the above steps until it operates normally.
Troubleshooting Checkpoints If you encounter a problem with the washing machine, first check the table below and try the suggestions. Problem Action • Make sure the washing machine is plugged in. Make sure the door is properly closed. Make sure the water taps are open. Make sure to press or tap Start/Pause to start the washing machine. Make sure Child Lock is not activated. Before the washing machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain.
Troubleshooting Problem Action • • • Does not drain and/ or spin. • • • • • • The door does not open. • • • Troubleshooting • • Excessive suds. • • • • Cannot apply additional detergent. • Make sure the drain hose is straightened all the way to the drain system. If you encounter a drain restriction, call for service. Make sure the debris filter is not clogged. Close the door and press or tap Start/Pause. For your safety, the washing machine will not tumble or spin unless the door is closed.
Problem Action • • • • Stops. • • • • • • • • Fills with the wrong water temperature. • Load is wet at the end of a cycle. • • • • Fully open both taps. Make sure the temperature selection is correct. Make sure the hoses are connected to the correct taps. Flush water lines. Make sure the water heater is set to supply a minimum 120 °F (49 °C) hot water at the tap. Also, check the water heater capacity and recovery rate. Disconnect the hoses and clean the mesh filter. The mesh filter may be clogged.
Troubleshooting Problem Action • • Make sure the door is properly closed. Make sure all hose connections are tight. Make sure the end of the drain hose is correctly inserted and secured to the drain system. Avoid overloading. Use high efficiency (HE) detergent to prevent oversudsing. Has odours. • • • • Excessive suds collect in recesses and can cause foul odours. Run cleansing cycles to sanitize periodically. Clean the door seal (diaphragm).
Information codes If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions. Code 4C Action Water is not supplied. • Make sure the water taps are open. • Make sure the water hoses are not clogged. • Make sure the water taps are not frozen. • Make sure the washing machine is operating with sufficient water pressure. • Make sure that the cold water tap and the hot water tap are properly connected.
Troubleshooting Code LC, LC1 Action Check the drain hose. • Make sure the end of the drain hose is placed on the floor. • Make sure the drain hose is not clogged. • If the information code remains, contact a customer service centre. NOTE When the washer displays the “LC,LC1” code, the washer do draining for 3 minutes. During this time, the Power button is inoperative. Ub Spinning does not work. • Make sure laundry is spread out evenly. • Make sure the washing machine is on a flat, stable surface.
Code 1C Action The Water Level sensor is not working properly. • Try power off and restarting the cycle. • Check WaterLevel Sensor wire harness. • If the information code remains, contact a customer service centre. NOTE When the washer displays the “1C” code, the washer do draining for 3 minutes. During this time, the Power button is inoperative. AC Check communications between main and sub PBAs. • Try power off and restarting the cycle.
Specifications Specification Fabric care chart Specification The following symbols provide garment care directions. The care labels include four symbols in this order: washing, bleaching, drying and ironing (and dry cleaning when necessary). The use of symbols ensures consistency among garment manufacturers of domestic and imported items. Follow the care label directions to maximize garment life and reduce laundry problems.
Protecting the environment • • • • This appliance is manufactured from recyclable materials. If you decide to dispose of this appliance, please observe local waste disposal regulations. Cut off the power cord so that the appliance cannot be connected to a power source. Remove the door so that animals and small children cannot get trapped inside the appliance. Do not exceed the detergent quantities recommended in the detergent manufacturer’s instructions.
Specification Specification sheet “ * “ Asterisk(s) means variant model and can be varied (0-9) or (A-Z). Type Model name WW65J32**** Dimensions W600 x D450 x H850 (mm) Water pressure 50 kPa - 800 kPa NET weight 55 kg Wash and spin capacity (Dry clothes) 6.
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