User Manual(PC)

TERMS & CONDITIONS
Section 1: Arbitration Agreement
Section 2: Standard Limited Warranty
Section 3: Other Important Information
IMPORTANT LEGAL INFORMATION
READ THIS INFORMATION BEFORE USING YOUR
DEVICE. OPENING THE BOX, USING, OR RETAINING THE
DEVICE CONSTITUTES ACCEPTANCE OF THESE TERMS &
CONDITIONS.
ARBITRATION AGREEMENT – This Samsung-branded
product (“Product”) is subject to a binding arbitration
agreement between you and SAMSUNG ELECTRONICS
AMERICA, INC. (“Samsung”). You can opt out of the
agreement within 30 calendar days of the first consumer
purchase by emailing [e-mail] or
calling 1-800-SAMSUNG (726-7864) and providing the
applicable information. For complete arbitration terms
and conditions that bind you and Samsung, refer to the
“Arbitration Agreement” section of this document.
Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, NJ 07660
Phone: 1-800-SAMSUNG (726-7864)
Internet:
www.samsung.com
©2022 Samsung Electronics America, Inc. Samsung is a
registered trademark of Samsung Electronics Co., Ltd.
SECTION 1: ARBITRATION AGREEMENT
THIS IS A BINDING LEGAL AGREEMENT (“AGREEMENT”)
BETWEEN YOU (EITHER AN INDIVIDUAL OR ENTITY) AND
SAMSUNG ELECTRONICS AMERICA, INC. (“SAMSUNG”).
ELECTRONIC ACCEPTANCE OF THE AGREEMENT, OPENING
THE PRODUCT PACKAGING, USE OF THE PRODUCT, OR
RETENTION OF THE PRODUCT CONSTITUTES ACCEPTANCE
OF THIS AGREEMENT, REGARDLESS OF WHETHER YOU ARE
THE ORIGINAL PURCHASER, USER, OR OTHER RECIPIENT
OF THE PRODUCT.
YOU AND SAMSUNG EACH AGREE THAT ALL DISPUTES
BETWEEN YOU AND SAMSUNG RELATING IN ANY WAY TO
OR ARISING IN ANY WAY FROM THE STANDARD LIMITED
WARRANTY OR THE SALE, CONDITION OR PERFORMANCE
OF THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY
THROUGH FINAL AND BINDING ARBITRATION, AND
NOT BY A COURT OR JURY. ANY SUCH DISPUTE SHALL
NOT BE COMBINED OR CONSOLIDATED WITH A DISPUTE
INVOLVING ANY OTHER PERSON’S OR ENTITY’S
PRODUCT OR CLAIM, AND SPECIFICALLY, WITHOUT
LIMITATION OF THE FOREGOING, SHALL NOT UNDER ANY
CIRCUMSTANCES PROCEED AS PART OF A CLASS ACTION.
THE ARBITRATION SHALL BE CONDUCTED BEFORE A
SINGLE ARBITRATOR, WHOSE AWARD MAY NOT EXCEED,
IN FORM OR AMOUNT, THE RELIEF ALLOWED BY THE
APPLICABLE LAW.
The arbitration shall be conducted according to the American
Arbitration Association (AAA) Commercial Arbitration Rules
applicable to consumer disputes. The AAA Rules are available
online at adr.org or by calling the AAA at 1-800-778-7879. This
Agreement is entered into pursuant to the Federal Arbitration
Act. The laws of the State of New York, without reference to its
choice of law principles, shall govern the interpretation of the
Agreement and all disputes that are subject to this Agreement.
The arbitrator shall decide all issues of interpretation and
application of this Agreement. For any arbitration in which
your total damage claims, exclusive of attorney fees and
expert witness fees, are $5,000.00 or less (“Small Claim”), the
arbitrator may, if you prevail, award your reasonable attorney
fees, expert witness fees and costs as part of any award, but
may not grant Samsung its attorney fees, expert witness fees
or costs unless it is determined that the claim was brought
in bad faith. In a Small Claim case, you shall be required to
pay no more than half of the total administrative, facility and
arbitrator fees, or $50.00 of such fees, whichever is less, and
Samsung shall pay the remainder of such fees. Administrative,
facility and arbitrator fees for arbitrations in which your total
damage claims, exclusive of attorney fees and expert witness
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2022/02 Rev. 1.1
fees, exceed $5,000.00 (“Large Claim”) shall be determined
according to AAA rules. In a Large Claim case, the arbitrator
may grant to the prevailing party, or apportion among the
parties, reasonable attorney fees, expert witness fees and
costs to the extent allowed by the applicable law. Judgment
may be entered on the arbitrator’s award in any court of
competent jurisdiction.
This Agreement also applies to claims against Samsung’s
employees, representatives, parents and other affiliates if any
such claim relates in any way to or arises in any way from the
Standard Limited Warranty or the Product’s sale, condition or
performance.
You may opt out of this Agreement by providing notice
to Samsung no later than 30 calendar days from the date
of the first consumer purchase of the Product. To opt out,
you must send notice by e-mail to [e-mail].
com, with the subject line: “Arbitration Opt Out.” You must
include in the opt-out email (a) your name and address;
(b) the date on which the Product was purchased; (c) the
Product model name or model number; and (d) the IMEI
or MEID or Serial Number, as applicable, if you have it
(the IMEI or MEID or Serial Number can be found (i) on
the Product box; (ii) on the Product information screen
which can be found under “Settings;” (iii) on a label on the
back of the Product beneath the battery, if the battery is
removable; and (iv) on the outside of the Product if the
battery is not removable).
Alternatively, you may opt out by calling 1-800-SAMSUNG
(726-7864) no later than 30 calendar days from the date of
the first consumer purchase of the Product and providing
the same information. These are the only two forms of
notice that will be effective to opt out of this Agreement.
Opting out of this Agreement will not affect in any way
the benefits to which you would otherwise be entitled,
including the benefits of the Standard Limited Warranty.
SECTION 2: STANDARD LIMITED WARRANTY
WARRANTY COVERAGE
This Product, as supplied and distributed by Samsung
Electronics America, Inc. (“Samsung”) and delivered new, in
the original carton to the original end-user purchaser (“you” or
“purchaser”), is warranted by Samsung against manufacturing
defects in materials and workmanship. Please note that some
states do not allow time limitations on implied warranties.
This limited warranty begins on the original date of purchase
by a non-commercial consumer end-user and continues
through the Limited Warranty Period and is valid only on
Samsung products purchased from Samsung or a Samsung
authorized reseller and used in the fifty (50) United States
and the District of Columbia unless you enter into a separate
written agreement with Samsung. (Note: If you are located
outside of the U.S., call Samsung’s contact center in the
country where you are located with questions about
repair service. See INTERNATIONAL WARRANTY, below,
for additional information.) Since no end-user purchase
takes place, this limited warranty does not apply to a party
who rents or leases a Samsung-branded Product, and such a
party must contact its rental or leasing company to determine
whether warranty coverage is applicable.
If the Product is found to be defective as a result of
manufacturing defects in materials and workmanship during
the Limited Warranty Period, Samsung will, at its sole option,
(1) repair or replace the Product, at no charge as stipulated
herein, with new or reconditioned parts or a functionally
equivalent Product, (2) for user-installable parts, require you to
repair the Product with new or reconditioned parts provided
at no charge, or (3) provide a refund of the purchase price
of the Product, LESS THE PRODUCT’S DEPRECIATED VALUE,
only if Samsung is unable to replace the Product or repair it in
accordance with applicable law.
All replaced parts and Products, and Products for which
a refund is provided, become the property of Samsung
and must be returned to Samsung free of any third-party
ownership claims within thirty (30) days after you receive
the replacement parts or Products (or refund, if applicable).
Samsung may require your credit card information prior
to providing replacement parts or Products (or refund, if
applicable) and will charge you for the replacement parts or
Products (or Product for which a refund is provided) if you
fail to return them within such time. Replacement parts and
Products will be new or serviceably used, comparable in
function and performance to the original parts, and warranted
for the remainder of the original warranty period or, if longer,
ninety (90) days after they are shipped to you.
Product: 1 Year Warranty
Batter(ies)*, including
Internal Batteries:
1 Year Warranty
OBTAINING WARRANTY SERVICE
To receive warranty service, you must (1) first follow the
procedures outlined below, in the Product manual and
in online help resources, and (2) if these procedures do
not resolve the problem, contact Samsung at the number
provided below for problem determination and service
procedures. Warranty service can only be performed by a
Samsung authorized service center, except that such a center
need not be used for the installation of replacement parts
at your expense in the event that a warranty labor coverage
period has expired but a warranty parts coverage period
remains in effect. Samsung will not reimburse for any service
performed by others. The original dated bill of sale, or a
substitute proof of purchase acceptable at Samsung’s sole
option in accordance with applicable law, must be presented
upon request as proof of purchase to Samsung or a Samsung
authorized service center. To obtain warranty service for your
product, please contact Samsung support at: 1-800-SAMSUNG
(726-7864).
If limited warranty service is required, Samsung will issue
an authorization number. Samsung will not accept returns
without this authorization number. If return of the Product
is required, you must ship the Product to the specified
Samsung authorized service center in its original or equivalent
packaging. Samsung will ship the repaired or replaced Product
to you if the address is located in the United States.
You are responsible for backing-up all system and applications
software and data and disabling any security passwords
before services are performed, removing any data before parts
or products are returned, and for reinstalling all software, data
and passwords. SAMSUNG SHALL NOT BE LIABLE FOR THE
LOSS OR DESTRUCTION OF DATA OR MEDIA RESULTING FROM
THE USE OR SERVICE OF THIS PRODUCT, WHETHER DUE TO
VIRUS ISSUES OR OTHERWISE, OR ANY FAILURE TO SECURE
ALL PROGRAMS AND DATA CONTAINED IN OR AFFECTED BY
THE PRODUCT OR TO MAINTAIN THE CONFIDENTIALITY OF
DATA STORED ON THE PRODUCT.
LIMITATIONS AND EXCLUSIONS
Samsung does not warrant uninterrupted or error-free
operation of the Product. Product performance is affected by
system configuration, software, applications, your data and
operator control of the system, among other factors. Though
the Product is considered to be compatible with many
systems, it is your responsibility to determine compatibility
and integration with other products or systems.
This limited warranty applies only to hardware Products
manufactured by or for Samsung that can be identified by the
“Samsung” trademark, trade name or logo affixed to them. It
does not apply to non-Samsung hardware products or any
software, even if packaged or sold with Samsung hardware.
Manufacturers, suppliers or publishers, other than Samsung,
may provide their own warranties to you, but Samsung,
to the extent permitted by law, provides such third-party
products “as is.”
If applicable, software distributed by Samsung with or without
the Samsung brand name (including but not limited to system
software) is not covered under this limited warranty. Please
refer to any licensing agreement accompanying the software
for details of any purchaser rights with respect to its use. This
limited warranty covers manufacturing defects in materials
and workmanship encountered in normal, reasonable, and
except to the extent otherwise expressly provided for in this
statement, noncommercial use of this Product, and shall not
apply to the following type of exclusions:
• damage which occurs in shipment, delivery and installation;
• applications and uses for which this product was not
intended;
• altered Product or serial numbers;
• cosmetic damage, such as to the exterior finish;
• damage (not resulting from defects in materials and
workmanship) which occurs in your possession or that of
other third parties, including due to accidents, opening
of the Product case or cabinet, abuse, neglect, fire, water,
lightning or other acts of nature;
• damage resulting from use of products, equipment,
systems, utilities, services, parts supplies, accessories,
applications, installations, repairs, external wiring or
connectors not supplied or authorized by Samsung;
• damage resulting from incorrect electrical line voltage,
fluctuations and surges;