User Manual

English _53
●● APPENDIX
PROBLEM SOLUTION
No image appears.
y
If the transmission method is set to multicast, check whether there is a router that supports
multicast in the LAN the camera is connected to.
Voice is not recorded even though
audio input settings are configured.
y
You must enable the <Audio In> check box in <Basic> - <Video Profile>.
<Motion detection> of <Analytics> is
set to <Enable>, but no notification
e-mail reaches me even when an
analysis event had occurred.
y
Verify the settings in the following sequence:
A. Check <Data & Time> settings.
B. The <Motion detection> should be set to <Enable>.
C. Check if the <E-mail> option of <Event setup> menu is checked to use.
No signal is found at the Alarm Output
port even when an intelligent video
analysis event is generated.
y
Check alarm output port settings.
Cannot record into the Micro SD
memory card.
y
Check if the memory card is defective.
Micro SD memory card is inserted but
the camera does not operate properly.
y
Check if the memory card is inserted in the proper direction. Operation of memory card that
is formatted by other devices is not guaranteed with this camera unit
y
Format the memory card again in <Setup>

<Event>

<Storage> menu.
Cannot record in the NAS.
y
Confirm that the information registered in the NAS is correct.
It reports that NAS setting has failed.
y
Confirm that the IP address of the NAS is valid.
y
Confirm that the ID/password of the NAS is valid.
y
Confirm that you can access the folder designated as the default folder using the ID of the
NAS.
y
Confirm that the NAS SMB/CIFS items are unchecked.
y
Confirm that the NAS IP address and the camera IP address are in the same format.
ex) The NAS & camera subnet mask initial value is 255.255.255.0.
If the IP address is 192.168.20.32 then the NAS IP address should be in the range of
192.168.20.1~192.168.20.255.
y
Check whether you tried to access as another user without formatting the default folder
saved or used.
y
Confirm that you used recommended NAS equipment.