User's Guide

MP9320 User’s Guide
28
Contact Us
For any questions regarding products and services, including
returns, repairs, technical support, training, and all other available
services, contact your distributor or SAMSys Customer Service at
the following:
No RS-232
Communication.
External RS-232
cable malfunction
Check cable connectors for
bent or broken pins. Replace
external RS-485 cable if
necessary.
Reader board
failure.
Replace reader.
No RS-485
Communication.
External RS-485
cable malfunction
Check cable connectors for
bent or broken pins. Replace
external RS-485 cable if
necessary.
Reader board
failure.
Replace reader.
No Digital I/O
signals present.
Reader board
failure.
Replace reader.
Tag ID/data is
different from
expected value.
Reader software
version.
Program reader with latest
software version release.
Electromagnetic
interference.
Shield or reposition reader
Tag read failure. Read range
exceeded.
Reposition reader or tag.
Tag speed
exceeded.
Slow tag when within range of
reader.
Faulty tag. Verify reader operation with a
known good tag.
E-mail [e-mail]
Symptom Probable Cause Corrective Action