Installation manual
Sanden Heat Pump – Installation Manual 
Page 24 of 32 
Water Supply Quality (Supplemental) 
Chloride and PH  
In areas with a high concentration of chloride in the water, that water can cause corrosion 
and subsequent failures. Where the chloride level exceeds 9 ounces per 66 gallons (250 
mg/litre), the warranty is no longer valid on to the heat pump unit and tank unit. 
PH is a measure of whether the water is alkaline or acid. In an acidic water supply, the 
water can attack the parts and cause them to fail. 
No warranty coverage is given on the heat pump unit and tank unit where the PH is less 
than 6.0. 
Supply Water with a PH less than 6.0 may be treated to raise the PH.  
It is recommended that an analysis of the Supply Water be conducted before connecting 
the Heat Pump unit to the system. 
Figure 14 
Change of water supply 
Changing, or alternating, from one water supply to another can have a detrimental effect 
on the operation and/or life expectation of the water tank unit cylinder, PR valve, water 
heating circulation and the heat exchanger in the system.  
Where there is a changeover from one water supply to another, for example, a rainwater 
tank supply, desalinated water supply, public recirculated water supply or water brought in 
from another supply, then water chemistry information should be sought from the supplier 
or the water should be tested to ensure it meets the warranty requirements in this 
installation manual. 










