Application Guide

3. You can leave the formatting options such as the Volume label and File system to default.
4. Click OK to format.
NOTE: If the above steps do NOT resolve the problem or if the lock switch is missing or broken,
please back up your data and request a replacement using our online web form.
Data recovery for memory cards and flash drives
How do I recover missing files or accidentally deleted files? What if my camera showed an error
and all my pictures are missing? Also, can I recover my data if my memory card or flash drive
stopped working? Can I 'undelete' files?
How can I recover pictures from a memory card that has become unreadable?
SanDisk warranty does NOT provide reimbursement for data recovery services. This is
specifically stated in our warranty. The SanDisk warranty covers the product itself, but does
NOT cover any damages due to data loss. It is recommended to make regular backups of all your
data and pictures.
Disclaimer Notice: Use of Third-Party Software or Websites
For functional memory cards and flash drives
If your memory card or flash drive is still functional, you can try using a data recovery program.
There is a high probability that your data can be recovered after you get an error while using the
card, accidentally format it or delete files.
SanDisk recommends using RescuePro and RescuePro Deluxe. You can download a demo
version of RescuePro and RescuePro Deluxe. These demo versions will show you what files can
be recovered and provide a preview of the files for some common picture file types. The demo
versions will require purchase of a license key to enable the feature to save the files. This is an
excellent way to see if the program will work before you purchase.
RescuePro/RescuePro Deluxe for PC
RescuePro/RescuePro Deluxe for Mac
After you recover your data, you can reformat your memory card or flash drive and use it again.
For Non-functional memory cards and flash drives
If your memory card or flash drive is no longer functional or cannot be accessed by your
computer, then you will need to send it to a data recovery company. They will attempt to recover
data on your memory card or flash drive. SanDisk recommends LC Technologies for this. LC
Technologies specializes in SanDisk products.