User Manual

Troubleshooting & Support
In-app Support
Go to Go to Menu  Help. To access the Opening walkthrough, Getting started
guide and Online support.
Online Support
The support page for iXpand Flash Drive is available at:
www.sandisk.com/support/ixpandflashdrive
SanDisk is a trademark of Western Digital Corporation or its affiliates, registered in
the United States and other countries. iXpand and SanDisk SecureAccess are
trademarks Western Digital Corporation or its affiliates. iPad, iPad mini, iPod and
iPhone are trademarks of Apple Inc. All other trademarks are the property of their
respective owners.
1
iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPad
Air™, iPad mini™, iPad mini 4, iPad Pro, iPad with Retina display, iPod® 5th Generation
and newer; iXpand Drive app and iOS 8.2 required.
2
Password protection uses 128-bit AES encryption and is supported by iOS 8.2, Mac OS X v10.8,
Windows Vista®, Windows® 7, Windows 8 and Windows 10.
3
Support for .WMV, .AVI, .MKV, .MP4, .MOV video formats. DRM-protected content cannot be
streamed. Check with the content provider for playback restrictions.