User Manual

The touchscreen responds slowly or improperly
If you attach a protective cover or optional accessories to the touchscreen, the
touchscreen may not function properly.
 If you are wearing gloves, if your hands are not clean while touching the
touchscreen, or if you tap the screen with sharp objects or your fingertips, the
touchscreen may malfunction.
 The touchscreen may malfunction in humid conditions or when exposed to
water.
 Restart your device to clear any temporary software bugs.
 Ensure that your device software is updated to the latest version.
 If the touchscreen is scratched or damaged, visit a Service Centre.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge
the battery before turning on the device.
Calls are not connected
 Ensure that you have accessed the right cellular network.
 Ensure that you have not set call barring for the phone number you are dialling.
 Ensure that you have not set call barring for the incoming phone number.
Others cannot hear you speaking on a call
 Ensure that you are not covering the built-in microphone.
 Ensure that the microphone is close to your mouth.
 If using a headset, ensure that it is properly connected.
Your device displays network or service error messages
 When you are in areas with weak signals or poor reception, you may lose
reception. Move to another area and try again. While moving, error messages
may appear repeatedly.
 You cannot access some options without a subscription. For more information,
contact your service provider.
A cellular network or the Internet is often disconnected or audio
quality is poor