SANYO FISHER COMPANY PARTS ONLY ACCOUNTS POLICIES & PROCEDURES
PARTS ONLY ACCOUNT (POA) POLICIES & PROCEDURES TABLE OF CONTENTS PARTS P& P No. Pages Replacement Parts & Accessories Ordering Procedure..................... Replacement Parts & Accessories Return Policy .............................. Freight Policy - Parts Accounts ......................................................... Lost or Damaged Freight Procedures................................................. Request for Proof of Delivery ............................................................
SANYO FISHER COMPANY POLICIES & PROCEDURES No: PGV-001 Current Rev. 10-17-00 Supersedes 07-12-99 REPLACEMENT PARTS & ACCESSORIES ORDERING PROCEDURE Sanyo Fisher Company Original Replacement Parts and Accessories may be ordered through the methods listed. A part purchase order may be sent to a Sanyo Fisher Company Parts Center via mail, FAX, telephone, or the SFC Internet Web site. Please address part orders to the attention of the PARTS DEPARTMENT with the following information. 1. 2. 3. 4. 5. 6. 7. 8.
SANYO FISHER COMPANY POLICIES & PROCEDURES No: PG-001 Current Rev. 12-01-00 Supersedes 12-01-96 PARTS & ACCESSORIES RETURN POLICY A. B. NEW UNUSED PARTS AND ACCESSORIES RETURN FOR CREDIT: 1. Sanyo Fisher Company only accepts “NEW UNUSED” parts and accessories for credit returns with prior approval from the Regional Parts Department. 2. “NEW UNUSED” parts and accessories must have been purchased directly from Sanyo Fisher Company and within sixty (60) days of Sanyo Fisher Company Parts Invoice.
SANYO FISHER COMPANY POLICIES & PROCEDURES No: PG-002 Current Rev. 02-13-04 Supersedes 01-01-01 FREIGHT POLICY - OPEN ACCOUNTS A. SHIPPING CHARGES: 1. The actual freight cost will be charged to the account as a “Shipping Charge” *. All shipments will be via UPS ground. The original freight charge will cover all back orders for the original order. 2. Special Freight arrangements are available by request. The actual freight cost will be charged to the account as a “Shipping Charge”.
SANYO FISHER COMPANY POLICIES & PROCEDURES No: PG-003 Current Rev. 05-15-95 Supersedes 02-07-90 LOST OR DAMAGED FREIGHT PROCEDURES The liability of both the common carrier and shipper is set forth by law in interstate commerce. * When shipments are released to a carrier in proper manner, it is required that they be transported with reasonable dispatch to their destination in the same condition as received from the shipper.
C. Receipt of Opened or Resealed Cartons: 1. 2. 3. 4. Inspect carton with packing slip/invoice for proper content and/or damage. Make note of damage or missing units on carrier’s delivery receipt. File a freight claim with carrier in writing within 15 days. Set cartons aside for carrier’s inspection. D. Mis-shipments: 1. 2. 3. E. All cartons in question should be set aside if merchandise received is other than the items listed on the packing slip/invoice. Notify the SFC Parts Department.
SANYO FISHER COMPANY POLICIES & PROCEDURES No: PG-004 Current Rev. 05-15-95 Supersedes 02-07-90 REQUEST FOR PROOF OF DELIVERY 1. All requests for proof of delivery for Sanyo Fisher Company shipments will be subject to a charge of twenty-five ($25.00) dollar. 2. Charges will be applied to the account when proof of delivery is documented by the carrier that the particular shipment was delivered to the correct address. 3.
SANYO FISHER COMPANY POLICIES & PROCEDURES No: IM-005 Current Rev.
SANYO FISHER COMPANY POLICIES & PROCEDURES No: PP-004 Current Rev. 07-02-99 Supersedes 05-15-95 PAYMENT TERMS AND CONDITIONS - PARTS ONLY ACCOUNTS 1. Payment Terms and Conditions: a. The payment terms for all new “Parts Only Accounts” are b. All invoices are due and payable to Sanyo Fisher Company thirty (30) days from the date of invoice. 2. Line of Credit: The Line of Credit is established by utilizing financial information and payment history of each applicant.
SANYO FISHER COMPANY POLICIES & PROCEDURES No: PG-005 Current Rev. 06-25-99 Supersedes 02-20-96 PARTS PAYMENT 1. All part invoices must be paid in full within the established credit terms based on the “Date of Invoice”. Deductions by the Customer from the remittance is not permitted. Continual abuse and/or failure to repay any inhibited unauthorized deduction will ultimately place the account in a past due condition and future orders will be considered for credit hold. 2.
SANYO FISHER COMPANY POLICIES & PROCEDURES No: IM-001 Current Rev.
SANYO FISHER COMPANY POLICIES & PROCEDURES No: PP-005 Current Rev. 7-02-99 Supersedes 05-15-95 “PAST DUE” - CREDIT HOLD - PARTS ONLY ACCOUNTS A. Your account is considered past due when an invoice is beyond the established terms, Net Thirty (30) days. B. The Sanyo Fisher Company computer system is designed to automatically place these accounts on a “Credit Hold” status; thus preventing the shipment of future parts order until the past due invoice(s) is paid. C.
SANYO FISHER COMPANY BULLETIN No: BG-011 Current Rev. 07-09-99 Supersedes Internet Web Access Due to the ever increasing speed of today’s business environment, SFC has developed an Internet Web Site to provide our Authorized Accounts with the information and tools to effectively handle virtually any service problem. Portions of the SFC web site are available to anyone; however The Authorized Service Center Network section is only available to you the Authorized Account.
No: BG-007 Current Rev. 07-02-99 SANYO FISHER COMPANY BULLETIN Supersedes 07-14-97 WHO TO CONTACT - PARTS ONLY ACCOUNTS A. B. Parts & Accessories Purchase: SFC Open Accounts Only: ............................ Tel.: Fax: 800-433-1746 800-437-3638 Prepaid Customers Only: .............................. Tel.: 800-726-9662 When customer needs assistance for the following: Product operation Authorized service center referral Resolution of service problems Call Customer Relations: .......................
