User Guide

SAP AG November 2002
User Manual: SAP DB 158
SAP DB Software
You can obtain the SAP DB software free of charge:
• SAP DB-Homepage: http://www.sapdb.org
You can download the latest SAP DB version from the SAP DB homepage.
• Software CD: material number 50056472
You can order this CD in the SAP Shop: http://www.sap.com/company/shop
SAP installation package
SAP customers receive the SAP installation package. This installation package also
includes the SAP DB software.
•
You can also obtain the required installation descriptions free of charge: see SAP DB
Documentation [Page 156]
SAP DB Support
There are two ways of obtaining support for your SAP DB database system:
Online Support
Online support is based on mutual help between SAP DB users. To obtain online support,
become a member of the [e-mail] mailing list. You can ask questions
and describe problems by sending an email to this mailing list. Both the SAP DB development
team and members of the Open Source community can then reply to your emails. Online
support does not guarantee fixed response times. However, the SAP DB development team
continually monitors the correspondence in the mailing list and ensures that every problem is
responded to.
This support is free of charge.
Premium Support
You conclude a Premium Support Contract with SAP, and then have access to the complete
SAP support infrastructure. For communication purposes, you establish a Customer
Competence Center with a certain number of contacts.
The fees for Premium Support are EUR 60,000 per year for each Customer Competence
Center. If you have already concluded a SAP DB maintenance contract, the fees for your
support contract are reduced.
The SAP DB homepage contains further information about support
(http://www.sapdb.org/sap_db_support.htm) and how to become a member of the
mailing list (http://www.sapdb.org/sap_db_contact.htm).