Installation Manual

64
The Sapling Company, Inc.
670 Louis Drive
Warminster, PA 18974
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Troubleshooting
How can I determine that the clock is receiving a signal?
if the clock is not receiving a signal, then the colons on the clock will blink on and off, unless configured
by the user not to do so. This option is controlled through either the Manual Controls; Setting 13.
The clock is not running. What do I do?
1. Measure the input voltage to the clock. The voltage should match one of the corresponding
ranges below, depending on the digit size and power source:
2.5” Digit size 4.0” Digit size
24V 11-28 V 16-28 V
110VAC 85-130 VAC 100-130 VAC
230VAC 180-260 VAC 200-260 VAC
2. Make sure that the transformer is an isolated transformer if using a 24VAC model.
3. Make sure the ground wire is not touching other wires.
NOTE: If you fail to follow instructions 2 and 3 listed above, the fuses can be blown.
The clock is in a location with a poor signal. What should I do?
Install a repeater or a locally-powered clock nearby.
The clock is in a location with no signal or a weak signal. What should I do?
If the clock is in a location that isn’t receiving signal, or is not receiving a strong-enough signal to
synchronize, install a signal repeater or add more secondary clocks in a location between clocks that are
receiving the signal and clocks that are not.
The clock is not receiving a communication signal from the master clock, despite the fact that
other nearby clocks are receiving a signal. What should I do?
Measure the voltage of the clock, as a low-voltage clock may not pick up master clock signals. Refer to the
table above as a reference for the expected input voltage range for each clock type.
My version of the sbdconfig.exe software is not working with my clocks. What should I do?
3200/3300 clocks shipped before March 27, 2014 require an older version of the sbdconfig software,
while 3200/3300 clocks shipped after March 27, 2014 require a newer version of the sbdconfig software.
If your clock does not respond to your version of sbdconfig, you may request both versions of the program
by contacting support at [phone].