User's Manual

STR 2000 Series Transceiver Installation Manual
Sapling, Inc. 1633 Republic Road Huntingdon Valley, PA 19006 Phone: [phone] Fax: [phone] www.Sapling-Inc.com
Troubleshooting
The clocks aren’t receiving the signal. What should I do?
Make sure that the Transceiver is in a place where the signal can be transmitted in open space.
I can’t get my Transceiver to synchronize with the Internet. What should I do?
Check your connection between the ends of the CAT 5 cable. Make sure the pin configuration is
correct. Also, make sure the Internet connection is enabled in programming. Refer to the Trans-
ceiver Programming Manual for more information.
What should I do if the Transceiver is not powering up?
Measure the voltage between pins 1 & 3. The voltmeter should read 85 - 135 VAC between the hot
and the neutral.
I’m trying to synchronize my GPS with the Transceiver via RS485, but it doesn’t seem to cor-
rect. What should I do?
Make sure the RS485 is in the correct polarity. If the polarity is reversed, the Transceiver will not
correct. Also check the LED to make sure it is flickering once a second for communication.
What should I do if I can’t get the programmable relay to close?
Refer to the programming manual of the STR 2000 for instructions on how to program the relay. If
it still does not work, contact Sapling technical support.
There is a large gap between clocks farther in the building where the Transceiver can’t reach.
What should I do for increased signal?
Add a Sapling Repeater, part number STR-100-000-1. This will give you an added 1000 meters of
transmission (in open space).
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