AMD Radeon™ R9 380 Series Graphics User Guide / Owner's Manual Part Number: 55726_enu_1.
ii © 2016 Advanced Micro Devices Inc. All rights reserved. Disclaimer The information contained herein is for informational purposes only, and is subject to change without notice. While every precaution has been taken in the preparation of this document, it may contain technical inaccuracies, omissions and typographical errors, and AMD is under no obligation to update or otherwise correct this information. Advanced Micro Devices, Inc.
iii Important Safety Instructions Note: This product is for use only with compatible UL-listed personal computers that have installation instructions detailing user installation of this class of product. Read all instructions before beginning installation. All safety and installation instructions should be read before the product is installed or operated. Retain all instructions. Safety, installation, and operating instructions should be retained for future reference. Heed all warnings.
iv AMD Radeon™ R9 380 Series Graphics © 2016 Advanced Micro Devices, Inc.
Contents Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1.1 Requirements for Single-card Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vi 5.3.5 VCCI ITE Compliance Information (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 5.3.6 KC Certification Information (Korea) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 5.3.7 BSMI Certification Information (Taiwan) . . . . . . . . . . . . . . .
Chapter 1 Getting Started Before you begin installing your new AMD Radeon™ R9 380 Series graphics card (P/N: 102-C766xx-xx), make sure that you have the proper system requirements and have completed the required preinstallation tasks as outlined in this chapter. 1.1 System Requirements 1.1.1 Requirements for Single-card Installations Minimum requirements for installing a single AMD Radeon™ R9 380 Series graphics card: • PCI Express® based PC with one ×16 lane graphics slot available on the motherboard.
2 Getting Started • One AMD CrossFire internal bridge interconnect per additional board (included). • 600-watt or better power supply with four 6-pin power connectors. • 8 GB (or greater) of system memory is recommended. • System case that allows for good airflow and cooling (highly recommended). 1.2 Recording the Serial and Part Numbers Write down the serial number and part number before installing the graphics card.
Chapter 2 Hardware and Software Installation This chapter details how to install your graphics card in your system as well as where to download associated software and drivers. 2.1 Installation Overview Once you have determined that your system meets the minimum requirements, perform the following tasks to install your new graphics card. Detailed installation instructions are provided in the following sections. 1.
4 Hardware and Software Installation Caution: Static electricity can seriously damage computer components. Discharge your body's static electricity by touching the power supply case or the metal surface of the computer chassis before you touch any components inside the computer's case to avoid damaging them. 4. Unscrew or unfasten and remove any existing graphics card from the computer, if necessary. Warning: Some graphics cards can get hot while operating.
Hardware and Software Installation 5 Figure 2–1 Dual-card Installation 11. Make sure no internal cables are interfering with components inside the computer (for example, a cooling fan), and then replace the computer cover. 12. Reconnect any cables that you have disconnected during installation, and then plug in the computer's power cord. 13. Turn on the monitor, and then the computer. If you have properly installed the graphics card, the computer should start normally.
6 Hardware and Software Installation AMD Radeon™ R9 380 Series Graphics © 2016 Advanced Micro Devices, Inc.
Chapter 3 Display Configuration This section describes how to configure displays and lists available display connections for your graphics card. 3.1 Baseplate Connections The following figure shows the display connections that are available on your AMD Radeon™ R9 380 Series graphics card. Note: The baseplate may not appear exactly as depicted. Figure 3–1 AMD Radeon™ R9 380 Series Display Connections 1 DisplayPort (DP++) connection. Carries video and audio signals to DisplayPort-compliant devices.
8 Display Configuration When connecting displays to a DisplayPort connection, the type of adapter and display that you use may determine the number of displays that can be used with your graphics card. • An active adapter allows a non-DisplayPort display to be connected a DisplayPort connection using DisplayPort signals. • A passive adapter also allows a non-DisplayPort display to be connected to a DisplayPort connection but using non-DisplayPort signals.
Display Configuration 9 3.3.1 Multi-Display Support Your AMD Radeon™ R9 380 Series graphics card provides display functionality for up to six displays through AMD Eyefinity multi-display technology and any combination of the following: • First three displays can be connected to any display connection on your graphics card. • Additional displays must be connected to the DisplayPort connection either natively or through an active DisplayPort adapter.
10 Display Configuration AMD Radeon™ R9 380 Series Graphics © 2016 Advanced Micro Devices, Inc.
Chapter 4 AMD CrossFire™ Technology Note: AMD CrossFire™ technology features are available only for systems installed with more than one compatible AMD Radeon™ graphics cards and are intended for applications running in full-screen mode. 4.
12 AMD CrossFire™ Technology AMD Radeon™ R9 380 Series Graphics © 2016 Advanced Micro Devices, Inc.
Chapter 5 Reference The following section offers troubleshooting tips and provides customer care, warranty, and compliance information. 5.1 Troubleshooting Note: Some troubleshooting tips may not be applicable depending on the display options supported by and configured for your card. 5.1.1 Graphics Card Installation Troubleshooting For more advanced troubleshooting information, contact AMD Customer Care at http://support.amd.com. 5.1.1.1 The graphics card doesn't fit any of the motherboard slots.
14 Reference • Install a different graphics card. If there are no display issues, then the graphics card in question may be defective. • If your motherboard has on-board graphics capabilities, you may need to disable them. Consult your motherboard documentation for more information. Note: Some manufacturers do not allow the on-board graphics to be disabled or to become the secondary display.
Reference 15 Clicking OK to the memory mismatch error message will restart your computer. Note: When disabling AMD CrossFire you will be given the option to restart your computer to restore the original graphics memory size or continue with the reduced memory size. 5.1.2.3 Card Reversal Recommended A recommendation message to reverse the graphics card positions may appear if the primary graphics card is not installed into the primary PCIe slot.
16 Reference 5.1.3.1 There is a black border around the TV when using an HDMI™ connection. Try adjusting the overscan/underscan of the TV. For more information, see knowledgebase article GPU-72: Unable to Adjust a Digital Display to Match the Resolution of the Desktop. 5.1.3.2 There is no display on the TV. The TV will not display anything until Windows starts; this may take several minutes. Make sure the TV is set to YPbPr input. 5.1.3.3 DVDs will not play in high-quality modes.
Reference 17 5.2.1 Contact Information If you experience difficulties with your AMD Radeon™ product, you can contact AMD Customer Care in the following ways. The latest contact information and tips for faster service can be found on the AMD Global Technical Support page at http://support.amd.com. 5.2.2 Disclaimer AMD Customer Care for Graphics Products will work to resolve your issue and help you to get your product up and running.
18 Reference Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are design to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with manufacturer's instructions, may cause harmful interference to radio communications.
Reference 19 Advanced Micro Devices, Inc. 1 AMD Place P.O. Box 3453 Sunnyvale, CA 94088-3453 USA Tel: 408-749-4000 5.3.2 Industry Canada Compliance Statement (Canada) Class A This Class A digital apparatus complies with Canadian ICES-003: CAN ICES-3(A)/ NMB-3(A). Cet appareil numérique de la Classe A est conforme à la norme CAN ICES-3(A)/ NMB-3(A) du Canada Class B This Class B digital apparatus complies with Canadian ICES-003: CAN ICES-3(B)/ NMB-3(B).
20 Reference USA/Canada: • UL 60950-1 (Information Technology Equipment–Safety—Part 1: General Requirements) • CSA C22.2 No. 60950-1 (Information Technology Equipment—Safety–Part 1: General Requirements) International: • IEC 60950-1 (Information Technology Equipment–Safety-Part 1: General Requirements) To meet UL safety requirements, the computer's maximum room temperature should not exceed 40 ℃.
Reference 21 Translation: This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual. VCCI V-3 5.3.
22 Reference Translation: "Class B" Equipment (Household purpose broadcast communications equipment) As this equipment is an electromagnetic compatible product for household purposes (Class B), it can be used in any area including residential areas. 5.3.
Reference 23 5.3.8 RCM (Australia and New Zealand) ACMA — Australian Communications and Media Authority • Radiocommunications Act 1992 (Australia)—per notices of section 182 • AS/ NZS CISPR 22 5.3.9 Product Environmental Compliance This product may carry a marking similar to those below that indicates its level of compliance with China RoHS standards. For information on China RoHS, EU RoHS, or EU REACH compliance, please refer to Product Environmental Compliance on the AMD Web site. 5.3.
24 Reference AMD Radeon™ R9 380 Series Graphics © 2016 Advanced Micro Devices, Inc.
