5" Clear Ice Machine Operator’s Manual Individual (SIIM15) & Slab Cube Models (SSIM15) With and Without Factory Installed Drain Pump Indoor, ADA & Outdoor Models
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TABLE OF CONTENTS SAFTEY................................................................................................................................... 5 SAFETY DEFINITIONS .......................................................................................................... 5 SAFETY PRECAUTIONS ...................................................................................................... 5 SPECIFICATIONS .......................................................................................
TABLE OF CONTENTS INTEGRATED GRILL/PLINTH ............................................................................................. 22 OPERATING THE UNIT ....................................................................................................... 23 Important: Ensuring Ice Freshness and Quality ................................................................ 23 OTHER OPERATING TIPS ..................................................................................................
TABLE OF CONTENTS Recommissioning the Unit ................................................................................................ 56 Starting Up the Unit ........................................................................................................... 57 Cleaning the Condenser ................................................................................................... 57 TROUBLESHOOTING ...............................................................................................
TABLE OF CONTENTS NOTES SAPPHIRE Ice Machine Operator’s Manual 4 © 2021 SAPPHIRE
1 SAFETY SAFETY DEFINITIONS The words DANGER, WARNING, CAUTION and NOTICE are used throughout this manual to highlight important information. Be certain that the meanings of these alerts are known to all who operate and install the appliance. ! DANGER Indicates a hazardous situation that, if not avoided, will result in death or serious injury. ! WARNING Indicates a hazardous situation that, if not avoided, could result in death or serious injury.
SAFETY MOVING PRECAUTIONS • When moving the appliance, do not turn it upside-down and do not unlevel it more than 45 degrees. • Do not move the appliance without emptying it and securing the door in the closed position. INSTALLING PRECAUTION • Connect to potable water supply only. OTHER PRECAUTIONS • To ensure proper ventilation for the appliance, keep obstructions away from the front of the unit. • Keep fingers out of the “pinch point” areas.
2 SPECIFICATIONS SAPPHIRE 15-INCH CLEAR ICE SHOT GLASS FEATURES 15-INCH INDOOR INDIVIDUAL CUBE ICE MACHINE Electrical Requirement 115V/60Hz Maximum Amp Fuse Power Consumption 15-INCH OUTDOOR INDIVIDUAL CUBE ICE MACHINE 15 amp 10.5 kWh/100 lb (45.4 kg) 12.4 kWh/100 lb (45.4 kg) Dispense Type Water Spray Ice Making/Harvesting Rated Current 2.4/2.4 amps Ice Quantity per Cycle Ice Production Capacity at 70°F (21°C) 24 68 lb (31 kg) per Day Ice Storage 63 lb (28.
3 INSTALLING THE UNIT ! WARNING Fire/Explosion Hazard DO NOT install in spaces containing gasoline engines, fuel tanks or fuel line fittings. This device does not meet federal requirement for ignition protection. IMPORTANT: Plumbing and Electrical Tips • A licensed plumber must install this appliance. • This appliance must be installed with all electrical and water connections in accordance with state and local codes.
INSTALLING THE UNIT Tips on Moving and Setting up the Unit ! CAUTION Tip Hazard Be sure to use caution when working around an uninstalled unit. The unit is capable of tipping over if it is not installed and properly anchored. • Use two or more people to move and install the appliance. Failure to do so can result in back or other injury. • Remove the packing materials and clean the appliance before using it.
INSTALLING THE UNIT REQUIRED CABINET OPENING ! WARNING Fire/Explosion Hazard DO NOT install in spaces containing gasoline engines, fuel tanks or fuel line fittings. This device does not meet federal requirement for ignition protection. Failure to comply could result in injury or death. A built-in installation will allow you to install the ice machine under a counter or in a kitchen cabinet if you respect the required clearance space around the clear ice machine.
INSTALLING THE UNIT SAPPHIRE 15-INCH (ADA HEIGHT COMPLIANT) BUILT-IN CABINET DIMENSIONS 7.00" (177 mm) NOTICE • If you remove the rubber feet from the bottom of the unit, reinstall the mounting screws into the bottom of the cabinet to avoid damage to components mounted to the base pan. • Ensure that the air path for the grill remains unrestricted. Any restriction of airflow through the grill will disrupt normal operation of the unit, resulting in damage to components, and voids warranty.
INSTALLING THE UNIT ELECTRICAL CONNECTION Do not, under any circumstances, cut or remove the third (ground) prong from the power cord. For personal safety, you must properly ground this appliance. The power cord of this appliance features a three-prong grounding plug that mates with a standard three-prong grounding wall outlet to minimize the possibility of electric shock hazard from the appliance. Have a qualified electrician check the wall outlet and circuit to make sure the outlet is properly grounded.
INSTALLING THE UNIT AVOIDING USE OF EXTENSION CORDS Because of potential safety hazards under certain conditions, the manufacturer strongly recommends that you do not use an extension cord with this appliance. GRAVITY DRAIN MODELS • The drain hose must have a minimum drop of 1/4" per foot and must not create traps. • Insulate the drain hose to prevent condensation.
INSTALLING THE UNIT 5. Turn on the main water supply and tap. Check for leaks in the water supply connection. Tighten all connections. LEVELING THE UNIT The appliance requires leveling before it can work properly. If necessary, raise or lower the unit by turning the four leveling feet on the bottom. The manufacturer recommends using a carpenter’s level to check the appliance.
INSTALLING THE UNIT NOTICE It is extremely important that the ice machine is level. If it is not level, production of uneven ice will occur. Adjust all four leveling feet evenly so that the top of the appliance is at the desired installation height and is level. 1. On a level surface, place a carpenter’s level on top of the appliance to see if it is level from front to back and side to side. 2.
INSTALLING THE UNIT 4. Remove the inner top and bottom right-side hinge screws. Install these screws about three turns in the left-side outer top and bottom screw locations. 5. Lift the door off the partially loosened right-side screws. Rotate the door and position it on the two partially installed left-side screws. 6. Finish removing the outer top and bottom screws from the right-side hinges. Install these screws in the open holes in the left-side hinge location. Tighten all screws.
INSTALLING THE UNIT 7. Install the plugs into the four open holes on the right side. CUSTOM DOOR PANEL A custom door panel/frame can be fabricated for the appliance. Handle hardware must also be provided, if needed. Finish all sides of the custom panel. They may be visible when the door is open.
INSTALLING THE UNIT 15-INCH INDOOR SOLID INTEGRATED PANEL " " " P " " " " " " " SAPPHIRE Ice Machine Operator’s Manual " 18 " © 2021 SAPPHIRE
INSTALLING THE UNIT 15-INCH INDOOR FRAMED INTEGRATED PANEL © 2021 SAPPHIRE 19 SAPPHIRE Ice Machine Operator’s Manual
INSTALLING THE UNIT 15-INCH (ADA HEIGHT COMPLIANT) INTEGRATED DOOR PANEL INSTALLING THE CUSTOM DOOR PANEL 1. Remove the door from the unit. 2. Remove the door seal to gain access to the custom door panel mounting holes.
INSTALLING THE UNIT 3. Align the top of the custom door panel flush with the top of the door. 4. Adjust the overlap of the custom door panel so it is equal on both sides of the door. 5. Secure the custom door panel to the door using six wood screws (provided).
INSTALLING THE UNIT 6. Reinstall the door seal. Be sure the seal is properly seated. 7. Reinstall the door to the unit. ANTI-TIP SYSTEM On built-in installations, once the appliance is in place and leveled, it is required to secure the two anti-tip brackets underneath the countertop using two screws (provided).
4 OPERATING THE UNIT IMPORTANT: ENSURING ICE FRESHNESS AND QUALITY • Although the unit has been tested and cleaned at the factory, discard the first batch of ice cubes due to long-term transit and storage. • If you do not use the ice machine regularly, the manufacturer recommends emptying the ice bin periodically to ensure ice freshness. • The ice machine produces ice in layers resulting in a clear cube. The ice may appear wet when first produced.
1-1/4" (32 mm) 7/8" (22 mm) OPERATING THE UNIT 1 (2 -1/ 9 8" m m ) 7 (22 /8" mm ) /8" 1-1 m) m (29 Individual Ice " 7/8 m) m (22 Slab Ice USING THE CONTROLS The control panel is located at the top of the appliance. NOTE: You have 30 seconds to make a control change before the display reverts to the default screen.
OPERATING THE UNIT TURNING THE UNIT ON 1. Press the ON/OFF button ( ). 2. The ice machine powers up and displays ICE. TURNING THE UNIT OFF 1. Press the ON/OFF button ( © 2021 SAPPHIRE ) and hold for 3 seconds.
OPERATING THE UNIT 2. The ice machine powers off and nothing is displayed. ENTER THE DISPLAY OF MENU ITEMS 1. Press the ENTER button ( ).
OPERATING THE UNIT 2. The display shows the first menu item CLEAN ICE MACHINE. 3. Scroll to the next menu item by pressing the DOWN ARROW button ( ). 4. Scroll to the next menu item by pressing the DOWN ARROW button ( ). 5.
OPERATING THE UNIT 6. Select the desired setting by pressing the ENTER button ( ). 7. To exit the menu, scroll down to EXIT MENU, then press the ENTER button ( ). NOTE: Once a menu item is selected, it takes the user directly to the particular setting.
OPERATING THE UNIT RUNNING THE CLEAN ICE MACHINE CYCLE 1. Press the ENTER button ( ) to enter the menu. 2. Press the ENTER button ( ) to select CLEAN ICE MACHINE. 3. To CONFIRM the CLEANING function, press the ENTER button ( © 2021 SAPPHIRE 29 ) again.
OPERATING THE UNIT 4. The display shows CLEANING and the time remaining for the CLEAN ICE MACHINE cycle to complete. NOTE: Once the CLEAN cycle has completed the display reverts back to the default ICE screen.
OPERATING THE UNIT SETTING QUIET MODE 4 HOURS 1. Press the ENTER button ( ) to enter the menu. 2. Scroll down to TURN ON QUIET 4 HOURS setting and press the ENTER button ( ). 3. QUIET MODE is set and new ice production is now suspended for 4 hours. NOTE: QUIET MODE 4 HOURS suspends ice production for 4 hours and otherwise functions normally.
OPERATING THE UNIT EXITING OR STOPPING QUIET MODE 4 HOURS 1. Press the ENTER button ( ) to enter the menu. 2. Scroll down to TURN OFF QUIET 4 HOURS setting and press the ENTER button ( ). 3. The display reverts back to the default ICE screen and is no longer in QUIET mode.
OPERATING THE UNIT SETTING SCHEDULE QUIET MODE 1. Press the ENTER button ( ) to enter the menu. 2. Scroll down to the SCHEDULE QUIET MODE setting. 3. Press the ENTER button ( © 2021 SAPPHIRE ).
OPERATING THE UNIT 4. The user is then prompted to set the clock time first, prior to setting the desired SCHEDULE ). QUIET MODE setting, pressing the ENTER button ( 5. The display will show the clock at 00:00 and prompt the user to set the hour with the hour position flashing the 00. 6. Using the UP / DOWN arrow button set the HOUR.
OPERATING THE UNIT 7. Once the HOUR is set, press the ENTER button ( position blashing the 00. ) and the display will show the minutes 8. Using the UP / DOWN arrow button set the MINUTES. 9. Once the MINUTES are set, press the ENTER button ( © 2021 SAPPHIRE 35 ).
OPERATING THE UNIT 10. Using the UP / DOWN arrow button select AM or PM and the AM / PM will flash until the user makes the selection. 11. Once the AM/PM is set, press the ENTER button ( ). 12. Once the time is properly set, the display prompts the user to set the START TIME HOUR for the SCHEDULE QUIET MODE pressing the UP or DOWN arrow and the display will show the hour section flashing 00.
OPERATING THE UNIT 13. Using the UP / DOWN arrow button set the START TIME HOUR. 14. Once the HOUR is set, press the ENTER button ( section flashing 00. ) and the display will show the minutes 15. Using the UP / DOWN arrow button set the START TIME MINUTES.
OPERATING THE UNIT 16. Once the MINUTES are set, press the ENTER button ( ). 17. Using the UP / DOWN arrow button select START TIME AM or PM and the AM / PM will flash until the user makes a selection. 18. Once the AM/PM is set, press the ENTER button ( SAPPHIRE Ice Machine Operator’s Manual 38 ).
OPERATING THE UNIT 19. Once the START TIME is properly set, the display prompts the user to set the END TIME HOUR for the SCHEDULE QUIET MODE pressing the UP or DOWN arrow and the display will show the hours section flashing 00. 20. Using the UP / DOWN arrow button select the END TIME HOUR. 21. Once the HOUR is set, press the ENTER button ( © 2021 SAPPHIRE 39 ).
OPERATING THE UNIT 22. Using the UP / DOWN arrow button set the END TIME MINUTES and the display will show the minutes sectin flashing 00. 23. Once the MINUTES are set, press the ENTER button ( ). 24. Using the UP / DOWN arrow button select END TIME AM or PM and the AM / PM will flash until the user makes a selection.
OPERATING THE UNIT 25. Once the AM/PM is set, press the ENTER button ( ). 26. SCHEDULE QUIET MODE is now set and new ice production is suspended for the scheduled duration. The display will show QUIET, the crescent moon icon and the time set. NOTE: QUIET will display ONLY during the set duration of QUIET MODE. Otherwise the display will show the default ICE screen. Additionally, the crescent moon icon will display ONLY when in SCHEDULED QUIET MODE. ADJUSTING ICE THICKNESS 1.
OPERATING THE UNIT 2. Scroll to ADJUST ICE THICKNESS and press the ENTER button ( 3. Press the UP or DOWN ARROW button ( 4. Press the ENTER button ( ). ) to scroll to desired setting. ) to scroll to desired setting.
OPERATING THE UNIT 5. Press the DOWN ARROW button ( ) to scroll to desired setting. 6. Press the DOWN ARROW button ( ) to scroll to the desired setting. 7. Press the DOWN ARROW button ( ) to scroll to the desired setting.
OPERATING THE UNIT 8. Press the ENTER button ( ) to select the desired setting. NOTE: You can either wait 30 seconds or press the ENTER button ( displayed. ) to exit the ice thickness display and revert to ICE ENTER SABBATH MODE 1. Press the ENTER button ( ) to enter the menu. 2. Scroll down to the ENTER SABBATH MODE setting.
OPERATING THE UNIT 3. Press the ENTER button ( ). 4. The display shows nothing but is still running and in SABBATH MODE. NOTE: Sabbath mode suspends ice production during the setting and the interior light does not come on when the door is opened. EXITING OR CANCELLING SABBATH MODE 1. To exit or cancel SABBATH MODE, press the ENTER button ( © 2021 SAPPHIRE 45 ).
OPERATING THE UNIT 2. The display reverts to the default ICE screen. NOTE: In the event of a power failure during Sabbath mode, Sabbath mode remains in effect and does not need to be reset. EXITING THE MENU 1. To exit the menu, scroll down to EXIT MENU, then press the ENTER button ( ). 2. Exiting the MENU reverts back to the default display screen. NOTE: Once the MENU is exited, user programmed changes are saved.
OPERATING THE UNIT CLEAN ALERT INDICATED 1. When the ice machine recognizes that cleaning is needed, CLEAN ICE MACHINE will be ). displayed. The user must press the ENTER button ( 2. To CONFIRM the CLEANING function, press the ENTER button ( ) again. 3. The display shows CLEANING and the time remaining for the CLEAN ICE MACHINE cycle to complete.
OPERATING THE UNIT 4. When the ice machine has completed the CLEAN cycle, the default ICE screen will display. FILTER ALERT INDICATED 1. When the ice machine recognizes that the filter needs to be replaced, the FILTER indicator LED will automatically light. 2. Replace the old, dirty FILTER with a new one.
OPERATING THE UNIT 3. Once the FILTER is replaced, the LED indicator will no longer be lit. CLEARING SIMPLE ERROR CODES DOOR OPEN alert is an audible alert and shows DOOR OPEN in the display and the alert automatically clears when the door is closed. NOTE: The audible alert is 3 beeps that occur every 30 seconds after the door has remained open for more than 2 minutes and automatically clears when the door is properly closed. This methodology applies to any error or alert that requires an audible alert.
OPERATING THE UNIT EXTRA LONG ICE HARVEST ALARM: LONG HARVEST is displayed as an ERROR CODE. 1-866-754-6672 HIGH TEMPERATURE ALARM: COND HOT is displayed as an ERROR CODE. 1-866-754-6672 EVAPORATOR SENSOR ALARM: EVAP SENSOR FAULT is displayed as an ERROR CODE. 1-866-754-6672 WATER FILTER NOT INSTALLED REMINDER: WATER FILTER NOT INSTALLED is displayed as an alarm.
OPERATING THE UNIT CONDENSER SENSOR ALARM: COND SENSOR FAULT is displayed as an ERROR CODE. 1-866-754-6672 WATER SHORTAGE ALARM: WATER FAULT is displayed as an ERROR CODE. 1-866-754-6672 DRAINAGE FAULT ALARM: DRAINAGE FAULT is displayed as an ERROR CODE. 1-866-754-6672 BIN SENSOR FAULT ALARM: BIN SENSOR FAULT is displayed as an ERROR CODE.
OPERATING THE UNIT EXPECTING NORMAL SOUNDS Your new ice machine may make sounds that are not familiar to you. Hard surfaces like the floor and walls can make the sounds seem louder than they actually are. The following describes the kinds of sounds that might be new to you and the source of those sounds: • Rattling noises may come from the flow of the refrigerant or the water line. Items stored on top of the ice machine can also make noises.
5 CARE AND MAINTENANCE ! WARNING Electrical Shock Hazard Always disconnect power at the source before working on the unit. Failure to unplug the clear ice machine could result in electrical shock or personal injury. • Do not touch the power plug when your hands are wet. • Never unplug the unit by pulling on the cord. Grasp the plug and pull out firmly.
CARE AND MAINTENANCE 2. Grasp the base of the water filter. Rotate the filter counterclockwise until it feels loose. 3. Pull the water filter out of the machine. 4. Using a new water filter, insert the filter into the machine aligning tabs on the filter with slots in the water filter head. 5. Rotate the water filter clockwise until it locks into place. 6. Install the water filter cover by rotating the cover 90 degrees clockwise.
CARE AND MAINTENANCE CLEANING AND MAINTAINING THE UNIT Perform periodic cleaning and proper maintenance to ensure efficiency, top performance, and long life. The maintenance intervals listed in this manual are based on normal conditions. You may want to shorten the intervals if you have pets or if you have other special considerations. • Periodically vacuum dust and dirt from the condenser, which is located behind the grill at the bottom front of the unit.
CARE AND MAINTENANCE CLEANING THE UNIT’S INTERIOR When necessary, defrost and thoroughly clean the inside of the unit with mild soap and water. Do not use electrical heating devices or sharp or pointed tools when defrosting the unit. When defrosting or leaving the unit turned off, leave the door open. Leaving the door open allows air to dry the inside of the cabinet, reducing the chance for mildew and damage to the mold mechanism’s components.
CARE AND MAINTENANCE STARTING UP THE UNIT 1. Turn on the water, check for leaks, and then turn on power. 2. Turn on the unit by pressing the power button. 3. The water supply valve will turn on immediately to supply water to the unit. The water pump and compressor will turn on later (approximately 5 minutes) to initiate the ice making cycle. If the machine was shut-off while in the ice-harvesting cycle, make sure the ice is harvested before starting up the unit. 4.
6 TROUBLESHOOTING PROBLEM • The machine won't operate. POSSIBLE CAUSES SOLUTIONS • The ice machine is unplugged. • Plug the ice machine in. • The ice machine power switch is OFF. • Verify that the control unit is properly programmed. • The ice storage bin is full of ice. • Take away some ice cubes; make sure the “ice full” probe is free of ice. • The compressor works abnormally with a buzzing noise. • The voltage is lower than recommended.
TROUBLESHOOTING PROBLEM POSSIBLE CAUSES SOLUTIONS • The ice made is too large and has • The water temperature in the • Stop the machine and reset the pieces sticking together. storage tray or ambient is too low. ice-making cycle. • Restart the machine after turning it off. • Conditions for ice-making cycle are right but no ice is made. • The refrigerant leaks and/or the sealed system is blocked. • Contact Sapphire Service Department. • Water pressure is not properly set.
7 DISPOSING THE UNIT This symbol on the product or its packaging indicates that you cannot treat this product as normal domestic trash; you must hand it in to a collection point for recycling electric and electronic appliances. Your contribution to the correct disposal of this product protects the environment. Contact your local municipal authority if you need more information about recycling this product.
WARRANTY LIMITED WARRANTY COVERAGE The Legacy Companies, warrants to the original purchaser of its SAPPHIRE products that they will be free from defects in materials and workmanship for the following time periods from the date of purchase shown on the sales receipt: Two (2) year Parts & On-site Labor Five (5) years Compressor Warranty (Parts only) WARRANTY EXCLUSIONS NO CONSEQUENTIAL DAMAGES: SAPPHIRE and The Legacy Companies are not responsible for any economic loss or special, indirect or consequential
WARRANTY CONSUMABLES: This warranty does not include consumable parts such as water filters and light bulbs. ADJUSTMENTS & CALIBRATIONS: Adjustments including calibrations, leveling, tightening of fasteners, or utility connections normally associated with the original installation are the responsibility of the dealer, installer or the end user and not the responsibility of SAPPHIRE or The Legacy Companies and will not be considered warranty issues for this Limited Warranty.
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