User's Manual

7.7 troubleshooting
7.7.1 leds
Blue LED is o Power cable not
connected
Ensure the power cable is connected correctly to
both the mains power and to the Reader
Power cable faulty Replace the cable
Power adaptor faulty Replace the power adaptor
Reader faulty Send a service report using the Service Form
Absence of the
ashing green
LED during tag
reading
Incorrectly oriented tag/
tags
Ensure tag/tags are oriented correctly to the
reader antenna (see Tag-to-Reader/Tag-to-
Antenna Orientation).
Faulty tag/tags
Replace tag/tags. Do not use tags with a black
dot or black square marking (faulty tags).
The Powering Field is
o
Antenna was not tuned
Ensure the powering eld is on. Go to
Tools>
System>Reader Setting. Tick the Powering Field
box.
Tune the antenna (refer to the Working-with-
antennas section)
Reader faulty Send a service report using the Service Form.
Green LED
ashes but I can
not see any tag
message in the
ReaderManager
USB or Ethernet
connection is not
functioning
Ensure the communication cable is connected
correctly.
The reader is not
Connected
Ensure the reader is turned on and a
communication cable is plugged in. The status
bar in bottom right corner of the ReaderManager
window has to show an indication Connected, the
tag type and the IP address.
The tag type is
incompatible with the
reader
Use the appropriate tag type according to the
chart in the Reader-Tag Compatibility section.
A communication tool
has not been chosen
Choose Grid of tag sight counts or Table of Tag
Messages from Tools->System menu to view tag
replies.
Red LED remains
on
Reader faulty Send a service report using the Service Form
50 63-70-006-DOC 07-Jul-07
User Manual
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