User's Manual

PC does not recognise
the reader at all
The USB port on the PC
is broken
Use another USB port known to be working.
USB port has temporarily
failed
Power cycle the PC.
The reader is faulty Check the reader on two other PCs. If no PC
shows any response at all to the USB cable
being plugged in then it’s faulty. Send a
service report on the Service Form.
USB cable faulty Change the USB cable.
PC recognises the
reader, but claims that it
is faulty in the Windows’
Device Manager and
does not create a
network connection
Windows has previously
marked the reader as
faulty and will not try to
connect to it or load the
reader driver. Usually
caused by rapidly
unplugging and plugging
of the USB cable.
Make sure that the USB cable is unplugged
and the reader is turned o. Remove/Unistall
the faulty device from the Device Manager,
then plug the USB in, turn the reader on
and wait for a network connection again.
Alternatively connect a dierent reader to the
PC as it will have a dierent serial number
and Windows will not ag it as faulty.
The reader is connected,
and appears to be
working correctly but
the network connection
drops out after a few
seconds
The reader was
replugged too quickly
before Windows nished
processing the previous
network connection
Wait at least 30 seconds before replugging
any reader into the same PC or wait until the
network connection disappears
USB hub does not work
properly
Power cycle the PC. Try a rear USB port
on the PC to connect the USB cable. Avoid
using an external USB hub.
No network connection
can be made to the
reader but the Network
Connections window
shows that the reader
is connected and all
other network status
information indicates that
networking should be
working
The USB port on the PC
has stopped working for
an unknown reason.
Use another USB port. If this fails, power
cycle the PC.
7.8 reporting A problem
If after following the checks and procedures outlined in the Troubleshooting section, you are still having a problem with
a Magellan reader, you will need to send a report to Magellan. To make the diagnosis quicker and easier, please supply
your problem report on a Service Form along with the following information:
• What kind of tags are you using and how many are you putting on the reader at one time?
52 63-70-006-DOC 07-Jul-07
User Manual
MARS-