User's Manual

4.1 Troubleshooting
Problem Reason Solution
Power cable not
connected
Ensure the power cable is connected correctly to both
the mains power and to the Reader.
Power cable faulty Replace the cable.
Power adaptor faulty Replace the power adaptor.
Red LED light is off
Reader faulty Send a service report on a Service Form.
Incorrectly orientated
tag/tags
Ensure tag/tags are oriented correctly for the Reader
(see Tag-to-Reader/Tag-to-Antenna Orientation).
Faulty tag/tags Replace tag/tags. Do not use tags with a black dot or
black square marking (faulty tags).
The Powering Field is off Ensure the powering field is on. Go to Tools>
System>Reader Setting. Tick the Powering Field box.
Absence of the flashing
green LED light during
tag reading
Reader faulty Send a service report on a Service Form.
USB or Ethernet
connection is not
functioning
Ensure cable is connected correctly. Cycle the power
on the Reader. Shut down and restart the host
computer and ReaderManager.
The reader is not
Connected
Ensure the Reader is turned on and a communication
cable is plugged in. The status bar in bottom right
corner of the ReaderManager window has to show an
indication Connected, the tag type and the IP address.
The tag type is
incompatible with the
Reader
Use appropriate tag type according to the chart in
section Reader-Tag Compatibility.
Green LED was sighted
but tag did not appear on
the computer screen
A communication tool
has not been chosen
Choose Grid or Table from Tools> System menu as a
communication tool.
Unplug and plug in the communication cable. Open the
Connection menu. Find the Reader you want to
t to on the list.
connec
Can not find and connect
to the Reader as the
Reader is not shown on
the Connection menu list
The Reader was not in
operational mode when
you connected a
communication cable
and/or open the
Connection menu
Plug in the power and communication cables. Wait for
about 1 minute after you apply the power to the
Reader. The red or blue LED/LEDs must to be
permanently lit and the green LED off. Open the
Connection menu. Find the Reader you want to
connect to on the list.
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