User's Manual

40 49-70-020-DOC 13-Nov-0749-70-020-DOC 13-Nov-07 13-Nov-07
User Manual
MSTRP-5050 (MC 5/6)
6.5.2 ConneCting A ReAdeR
Can not nd and
connect to the reader
- reader is not shown
on the Connection
menu list
The reader was not in the
operational mode when you
connected a communication
cable and/or opened the
Connection menu
Plug in the communication and power cables. Wait
for about 1 minute after you apply power to the
reader. The green Axis LED must be permanently
lit and the green Channel LEDs off. Open the
Connection menu in the ReaderManager. Find the
reader you want to connect to on the list.
PC does not
recognise the reader
at all
The USB port on the PC is
broken
Use another USB port known to be working.
USB port has temporarily
failed
Power cycle the PC.
The reader is faulty Check the reader on two other PCs. If no PC shows
any response at all to the USB cable being plugged
in then it’s faulty. Send a service report using the
Service Form.
USB cable faulty Change the USB cable.
PC recognises the
reader, but claims
that it is faulty in the
Windows’ Device
Manager and does
not create a network
connection
Windows has previously
marked the reader as faulty
and will not try to connect to
it or load the reader driver.
Usually caused by rapidly
unplugging and plugging of
the USB cable.
Make sure that the USB cable is unplugged and the
reader is turned off. Remove/Uninstall the faulty
device from the Device Manager, then plug the
USB in, turn the reader on and wait for a network
connection again. Alternatively connect a different
reader to the PC as it will have a different serial
number and Windows will not ag it as faulty.
The reader is
connected, and
appears to be
working correctly but
the network
connection drops out
after a few seconds
The reader was replugged
too quickly before Windows
nished processing the
previous network
connection
Wait at least 30 seconds before replugging any
reader into the same PC or wait until the network
connection disappears
USB hub does not work
properly
Power cycle the PC. Try a rear USB port on the PC
to connect the USB cable. Avoid using an external
USB hub.
No network
connection can be
made to the reader
but the Network
Connections window
shows that the
reader is connected
and all other network
status information
indicates that
networking should be
working
The USB port on the PC
has stopped working for an
unknown reason.
Use another USB port. If this fails, power cycle the
PC.