User's Manual

13-Nov-07 49-70-020-DOC 4149-70-020-DOC 41 41
MSTRP-5050 (MC 5/6)
User Manual
6.6 RepoRting A pRoblem
If after following the checks and procedures outlined in the Troubleshooting section, you are still having a
problem with a Magellan reader, you will need to send a report to Magellan.
To make the diagnosis quicker and easier, please supply your problem report on a Service Form along with the
following information:
What kind of tags are you using and how many are you putting inside the Reader at one time?
Have this Reader and the tags you are using worked at any time in the past?
Have you tried connecting to the Reader with a different PC?
Have you successfully installed the ReaderManager application?
In the ReaderManager, select the Help/About ReaderManager menu item and record on the Service Form
what version numbers are shown in the window that appears.
In the ReaderManager, select the Help>System Report>Get System Information (for the ReaderManager
version V2.18 and higher). Zip the le and then email it to us.
The information required in the Service Form about Model Number, S/N, P/N and D/C is located on the OEM
label on the back of the equipment.
6.6.1 WARRAnty RepAiRs
Before shipping any reader a Return Authorisation number (RMA) must be obtained.
End-users should contact the company from whom they purchased the reader for repair, replacement or
refund in accordance with Magellan’s terms and conditions of sale.
If you purchased the reader directly from Magellan, contact Magellan for a Return Authorization number (RMA)
before shipment.
The copy of the Service Form with RMA must be enclosed in the original or equivalent packing with the RMA
number clearly marked on the outside of the box.
6.6.2 non-WARRAnty RepAiRs
If a reader needs repairing after the one year warranty period expires, your support organization or Magellan
if you purchased directly from Magellan will rst provide an estimate of repair charges. Then upon receiving
approval from you the reader can be sent for repair. Refer to above Warranty Repairs information for return
procedures.
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