HT200e Direct Thermal Printer OPERATOR MANUAL PN 9001103B
SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644-1650 Technical Support Hotline: (704) 644-1660 Technical Support Fax: (704) 644-1661 E-Mail: satosales@satoamerica.com www.satoamerica.com © Copyright 2003 SATO America, Inc. All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America, Inc.
TABLE OF CONTENTS INTRODUCTION About This Manual General Description Primary Components Connection Ports Control Features Keypad Buttons 1-2 1-3 1-3 1-3 1-5 1-5 TECHNICAL DATA Physical Characteristics Power Processing Enviromental Print Media Sensing Interface Modules Character Font Capabilities Charcater Control Symbologies Other Features Accessories Regulatory Approvals 2-2 2-2 2-2 2-2 2-2 2-3 2-3 2-3 2-3 2-3 2-4 2-4 2-4 2-4 INSTALLATION Unpacking & Parts Identification Printer Installation Site Locat
OPERATION Printer Configuration Entering Alphanumerics & Symbols Initial Setup Mode User Mode Data Maintenance Mode Copy Print Parameters Mode Send/Receive Preset Data Mode Copy Preset Data Mode Copy Font Mode Copy Table Data Mode Copy All Parameters Mode Country Code Mode Memory Card Clear Mode Select Currency Mode Fixed Formats PLU Barcodes Non PLU Bracodes Price Reductions Simple Data and Price VAT Calculation Shelf Edge Label Unit Pricing Euro Pricing Customizing Label Formats Configuration Breakdown Pr
TROUBLESHOOTING LCD Error Signals Troubleshooting Table RS232 Serial Interface Troubleshooting Hex Dump Printing ASCII Dump Mode Check Online Connection Check Scanner Operation Test Module Usage Test Module Dial 5-2 5-3 5-4 5-5 5-6 5-7 5-8 5-9 5-10 MAINTENANCE Cleaning Procedures Replacement Procedures Print Head Power Switch Memory Backup Battery Adjustment Procedures Print Head Alignment Print Head Balance Belt Tension Eye-Mark Sensor Dispenser Sensor Pitch Dispenser Stop Position LCD Brightness Service
PN 9001103B
INTRODUCTION • • • • SATO HT200e Operator Manual About This Manual General Description Primary Components Control Features PN 9001103B Page 1-1
Unit 1: Introduction ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of the information required for general printer installation, configuration, troubleshooting, and maintenance. For specialized programming, refer to the Programming Manual provided with the product. Step-by-step maintenance instructions are provided with typical problems and solutions. Become familiar with each section before installing and maintaining the printer.
Unit 1: Introduction GENERAL DESCRIPTION The HT200e is a small, compact printer designed specifically for point-of-usage labeling applications. It can be used as a stand alone printer with predefined formats or connected to a PC using an RS232C communications for variable labeling applications.
Unit 1: Introduction Figure 1-1b, Primary Components CONNECTION PORTS TYPE Power Serial Port Scanner Port Test Terminal FUNCTION Electrical cord provided with the product. Permits source electrical supply to the printer for operation. Permits an RS232C cable to be connected for host computer interface. Is used for remote configuration and operation. Allows a barcode scanner to be connected and used in conjunction with the printer.
Unit 1: Introduction CONTROL FEATURES KEYPAD BUTTONS KEY NAME FULL NAME 0 TO 9 Numeric Keys Cursor Keys FNC1 Function1 FNC2 Function2 SET FEED FMT Set Paper Feed Format RCL Recall DATE Date S/S PGUP Start/Stop Page Up SHIFT Shift DEL AC ENTR Delete All Clear Enter FUNCTION For entry of numerals, alphabets, and symbols. Keys [1] and [.] are used for input of symbols. For scrolling through screen options and moving the cursor. Sets usage of British Pound (GMP) and unit volume.
Unit 1: Introduction SATO HT200e Operator Manual PN 9001103B Page 1-6
TECHNICAL DATA • • • • • • • • • • • • • • • SATO HT200e Operator Manual Physical Characteristics Power Processing Enviromental Print Media Sensing Interface Modules Processing Character Font Capabilities Character Control Symbologies Other Features Accessories Regulatory Approvals PN 9001103B Page 2-1
Unit 2: Technical Data TECHNICAL DATA All technical data deemed pertinent has been tabulated below for quick reference. Find the relative section header and then locate the specific type of technical data in the left column. PHYSICAL CHARACTERISTICS Width 5.2 Inches (132 mm) Height 5.94 Inches (151 mm) Depth 9.06 Inches (230 mm) Weight 5.5 Pounds (2.5 Kg) POWER Adapter Voltage Autoswitching 100-120/200-240 VAC, 50-60 Hz Battery Supply NiMH, 8.4VDC 2.
Unit 2: Technical Data MEDIA Type Die-Cut & Fan-Fold Labels, Tags (Face Up Stack), Continuous Minimum Width 1.1 Inches (28 mm) Minimum Length 0.63 Inches (16 mm) Maximum Width 2.0 Inches (51 mm) Maximum Length 4.0 Inches (103 mm) Maximum Caliper 0.007 Inches (0.18 mm) Maximum Roll Diameter 2.95 Inches (75 mm) Wound Face-In Minimum Core Diameter 1.0 Inches (25.4 mm) SENSING Reflective Eye-Mark Continuous Form Sensor not used. INTERFACE MODULES RS232C, 4800 to 19.
Unit 2: Technical Data SYMBOLOGIES Linear UPC-A/E, EAN-8/13, Code 39, I 2/5, Codabar, Code 128B/C OTHER FEATURES Sequential Numbering Sequential numbering of both numerics and bar codes.
INSTALLATION • • • • • SATO HT200e Operator Manual Unpacking Parts Identification Printer Installation Interface Selection Accessories Installation PN 9001103B Page 3-1
Unit 3: Installation UNPACKING & PARTS IDENTIFICATION Unpack the printer as directed in the following procedure. 1 Place the shipping container (box) upright on a solid, flat surface. 2 Open the box, remove any loose items and the first layer of packing material. 3 Carefully lift the printer and accessories from the box and place them on a solid flat surface. 4 Remove the plastic covers from the packed items and visually inspect for physical damage.
Unit 3: Installation PRINTER INSTALLATION SITE LOCATION • Stationed on a solid flat surface • Stationed away from hazardous conditions • Stationed within operational distance of the host based on interface specificaitons POWER SUPPLY Figure 3-2a Figure 3-2b Figure 3-2c MEDIA SELECTION The size and type of the labels or tags to be printed should have been taken into consideration before printer purchase. Ideally, the media width will be equal to, or just narrower than, the print head.
Unit 3: Installation Figure 3-3a Figure 3-3b Figure 3-3c Figure 3-3d Figure 3-3e Figure 3-3f Figure 3-3g Figure 3-3h Figure 3-3i Figure 3-3j Figure 3-3k SATO HT200e Operator Manual PN 9001103B Figure 3-3l Page 3-4
Unit 3: Installation INTERFACE SELECTION The HT200e has two integrated interface connectors accessible on the printer’s left front side. One is a RS232C serial used for interfacing with a host computer and the other is for use with an optional scanner to input variable data by reading barcode symbols from a menu sheet.
Unit 3: Installation ACCESSORIES INSTALLATION There are several optional accessories that are available to make the HT200e printer more useful in certain applications. • Battery Power Module • PCMCIA Memory Card • Scanner BATTERY POWER MODULE The optional Battery Power Module attaches to bottom of the printer the same as the included AC Power Module. To charge the battery pack, simply power off the printer and withdraw it from the underside. 1 Remove AC Power Module (Figure 3-4a).
Unit 3: Installation PCMCIA MEMORY CARD This purchase option provides memory expansion up to 2MB. Perform the procedure below to for memory card installation. 1 Lift memory card cover (Figure 3-5a). 2 Insert memory card into slot (Figure 3-5b). 3 Press button to eject memory card as necessary (Figure 3-5c). Figure 3-5a Figure 3-5b Figure 3-5c SCANNER CONNECTION The scanner option can be used to input variable data by reading barcode symbols from a menu sheet.
Unit 3: Installation SATO HT200e Operator Manual PN 9001103B Page 3-8
OPERATION • • • • • • SATO HT200e Operator Manual Printer Configuration Configuration Modes Fixed Formats Customizing Label Formats Operational Modes Operational Adjustments PN 9001103B Page 4-1
Unit 4: Operation PRINTER CONFIGURATION The printer may be configured for specific jobs via the operator panel located on the top surface of the printer. The operator panel is comprised of a keypad and a LCD panel. Once the printer has been configured, the settings are retained in the battery backup memory. For additional information regarding the operator panel, refer to Unit 1: Introduction.
Unit 4: Operation INITIAL SETUP MODE Is the first menu in the printer configuration process. Typically, these values will not change following initial printer setup. POWER ON FORMAT NO. [..] Use arrow keys to cursor. Press ENTR to advance.
Unit 4: Operation USER MODE This menu, like the Initial Setup Mode, allows certain values to be set based on the user/ operator’s needs that typically will not change. 3 + POWER DATA BIT SETTING 7 BITS 8 BITS PRINT DARKNESS L 1 2 3 4 5 D PRINT SPEED 600 MM/SEC 800 MM/SEC Use arrow keys to cursor. Press ENTR to advance. PARITY SETTING ODD EVEN NONE PROTOCOL READY/BUSY XON/OFF Power = Off AUTO POWER OFF ON OFF FIXED FORMAT NO [ . .
Unit 4: Operation DATA MAINTENANCE MODE Is the primary menu for the maintenance of print data. This chart provides the route to more specific menus for the transfer and storage of data. 6 + POWER PARAMETER COPY PRINTER CARD Refer to Copy All Parameters Mode Refer to Enter Country Code Mode Press ENTR Press Press EAN COUNTRY CODE 50 Press Press To go back. Press ENTR Refer to Copy Print Parameters Mode DATA STORE / RCALL PRINTER HOST Press To go back.
Unit 4: Operation COPY PRINT PARAMETERS MODE This menu provides the flow sequence of copying print parameters from the host and sending them to the printer or copying from the printer and sending them to the host. This menu is accessed through the Data Maintenance Mode. Refer to Data Maintenance Mode DATA SEND / REC HT HOST HOST HT Determine direction and press to scroll. Press ENTR. HT HOST SEND OK? Y/N HOST HT REC OK? Y/N Press to scroll options. Press to scroll options.
Unit 4: Operation SEND/RECEIVE PRESET DATA MODE This menu provides the flow sequence of sending or receiving preset data from the host or printer. This menu is accessed through the Data Maintenance Mode. Refer to Data Maintenance Mode SEND / REC DATA SEND RECEIVE Determine direction and press to scroll. Press ENTR Send / Receive Press ENTR STR / RCL DATA INT RAM OPT CARD STR / RCL DATA INT RAM OPT CARD Determine direction and press to scroll. Determine direction and press to scroll.
Unit 4: Operation COPY PRESET DATA MODE This menu provides the flow sequence of copying preset data from the host to the printer or vice versa. This menu is accessed through the Data Maintenance Mode. Refer to Data Maintenance Mode SEND / REC DATA SEND RECEIVE Determine direction and press to scroll. Press ENTR Send / Receive Press ENTR STR / RCL DATA INT RAM OPT CARD STR / RCL DATA INT RAM OPT CARD Determine direction and press to scroll. Determine direction and press to scroll.
Unit 4: Operation COPY FONT MODE This menu provides the flow sequence of copying font types from the host to the printer and vice versa. This menu is accessed through the Data Maintenance Mode. Refer to Data Maintenance Mode FONT SEND / REC HT HOST HOST HT Determine direction and press to scroll. Press ENTR HT Host / Host HT Press ENTR HT HOST SEND OK? HOST HT REC OK? Y/ N Press Y/ N to scroll. Press Yes / No Press ENTR to scroll.
Unit 4: Operation COPY TABLE DATA MODE This menu provides the flow sequence of copying table data from the host to the printer or vice versa. This menu is accessed through the Data Maintenance Mode. Refer to Data Maintenance Mode DATA SEND / REC HT HOST HOST HT Determine direction and press to scroll. Press ENTR HT HOST HT Host / Host SEND OK? HT Press ENTR HOST HT REC OK? Y/ N Press Y/ N to scroll. Press Yes / No Press ENTR to scroll.
Unit 4: Operation COPY ALL PARAMETERS MODE This menu provides the flow sequence of copying print parameters from the host to the printer or vice versa. This menu is accessed through the Data Maintenance Mode. Refer to Data Maintenance Mode PARAMETER COPY HT CARD CARD HT Press to scroll options. Press ENTR HT CARD COPY OK? Y/N CARD HT COPY OK? Y/N Press to scroll options. Press ENTR COPYING Copying while the screen above is displayed. Complete when the screen below is displayed.
Unit 4: Operation SELECT COUNTRY CODE MODE This menu provides theflow sequence for selecting the applicable Country of use. By selecting the applicable Country; specific symbols, features, and calculations are automatically initiated as part of the operational function. Each Country is assigned a two-digit code for this selection process. This menu is accessed through the Data Maintenance Mode.
Unit 4: Operation MEMORY CARD CLEAR MODE Allows the selected values stored on the memory card to be cleared from its memory. This menu is accessed through the Data Maintnenance Mode. Refer to Data Maintenance Mode CARD TYPE PRESET BACKUP Press to scroll. Select Presets if card has presets. Select Backup if card contains fonts, table data, firmware, etc. Press ENTR CURRENCY HOLLAND Press CR 1 [f] to scroll.
Unit 4: Operation SELECT CURRENCY MODE Allows the desired currency to be selected independently of the Country previously selected. Typically, the currency selected will be representative of the Country selected. Refer to Data Maintenance Mode CURRENCY SELECT DEFAULT USER Determine direction and press to scroll. Press ENTR Default / User Press ENTR CURRENCY HOLLAND Press CR 1 [f] to scroll.
Unit 4: Operation FIXED FORMATS This unit identifies and defines the 29 pre-programmed label designs that are part of the HT200e printer package. These fixed formats are suitable for a wide variety of general uses. NOTE: The folowing text references PLU. PLU (Price Lookup) is the process by which a bar coded item number is decoded and seached for in a database so the price information can be sent back to the scanning location. PLU BARCODES Format 01 Format 02 Format 03 Format 04 EAN 8 Barcode.
Unit 4: Operation NON PLU BARCODES Format 09 Format 11 Format 12 EAN 13 Barcode. Needs a Non PLU flag. Has four-digit item code and six-digit price. Also has human readable code. EAN 13 Barcode. Needs a Non PLU flag. Has five-digit item code and five-digit price. Human readable code not included. EAN 13 barcode. Needs a Non PLU flag. Has four-digit item code and six-digit price. Human readable code not included. Format 14 Format 15 Two EAN 8 barcodes. Not normally PLU.
Unit 4: Operation PRICE REDUCTIONS Format 16 Format 17 Format 18 Enter the non-discounted (WAS) price. The printer calculates the discounted (NOW) price. Enter the EAN 13 Barcode and non-discounted (WAS) price. The discounted (NOW) price is calculated automatically. Enter the EAN 13 Barcode and non-discounted (WAS) price. The discounted (NOW) price is calculated automatically. The EAN 13 and the “NOW” price are added into the new barcode (Code128).
Unit 4: Operation SIMPLE DATA AND PRICE Format 10 Format 13 Contains 15 alphanumeric characters and the price. Contains two lines of 15 alphanumeric charcters and the price. VAT CALCULATION Format 23 Format 24 Enter the pre-tax amount. The printer automatically calculates the VAT and payable amount. Enter the pre-tax amount and the EAN 13 barcode data. The printer automatically calculates the VAT and payable amount., and creates or copies the barcode.
Unit 4: Operation UNIT PRICING Format 26 Format 27 When promted to enter “Unit Voles”, press [FNC1] to select the number of units. Press Enter. At the “Pack Size” screen, enter a numeric value, the pack price, two line of sixteen-digit alphanumeric code, and the symbol of the weight/volume unit (Kg, g). To complete the label, enter the number of days to add the current date. When promted to enter “Unit Voles”, press [FNC1] to select the number of units. Press Enter.
Unit 4: Operation CUSTOMIZING LABEL FORMATS Customized Label Formats allow label layout and format to be customized by the user. A label format consists of a single or multiple printable areas called fields. For each field and field type, predetermined configuaration attributes must be programmed. Regardless of the field type, to customize a label format, a total of 46 numerical programming entries must be made for each established field. These numerical programming entries are refered to as parameters.
Unit 4: Operation Figure 7-3 is an example of a LCD display. Notice that the field parameter to be configured on that LCD is FONT TYPE and that the configuration entry 03 is displayed to its left. Whichever option is chosen (0, 1, 2) will replace the third character from the left on the bottom row. Field Parameter 01 03: FONT TYPE 0: X1 1: X2 2: X3 1000000000000000000 Configuration Options Configuration Entry will Display here.
Unit 4: Operation Figure 7-5 provides visual sequential instructions for beginning to create a customized label. After completing those instructions, refer to the relative flow chart for Normal, Price, Calendar, or Barcode fields configuration. Use those flow charts in conjunction with the tables that follow to create a customized label. POWER ON FORMAT NO. [..] HT200e Press SHFT, then SET PARAMETER SETTING MODE Press ENTR FORMAT No [..] [..........] [..........
Unit 4: Operation NORMAL FIELD CONFIGURATION Normal fields may easily be defined as any that does not possess the characteristics of any of the other field types. Typically, it will contain text or graphic that is stable or unchanging. XX XX: FLD TYPE X: *********** 000000000000000000000 Enter numeral/s at each screen to configure. Numeral will display on bottom row of LCD. XX 15: H - EXPANSE XXXXXXXXXXXXXXX0 Press SHFT to scroll options.
Unit 4: Operation NORMAL FIELD CONFIGURATION DIGIT POSITIONS DESIGNATED ITEM DESCRIPTION 1, 2 Normal 10: Normal 3 Font Type 0: X1 1: X2 2: X3 4: OCR-B 4, 5, 6 Vertical Position 001 to 784 dots: Vertical print position. 000: Entry only, where print is not required. 7, 8, 9 Horizontal Position 001 to 384 dots: Horizontal print position.
Unit 4: Operation TABLE FIELD CONFIGURATION Fields of tabulated data may be stored in the printer’s memory and linked to another field type to be displayed when scanned. XX XX: FLD TYPE X: *********** 000000000000000000000 Enter numeral/s at each screen to configure. Numeral will display on bottom row of LCD. XX 15: H - EXPANSE XXXXXXXXXXXXXXX0 Press SHFT to scroll options. XX 01: FLD TYPE 1: NORMAL X00000000000000000000 XX 16: INPUTCHECK 0: NO CHECK XXXXXXXXXXXXXXXX Press SHFT to scroll options.
Unit 4: Operation TABLE FIELD CONFIGURATION DIGIT POSITIONS DESIGNATED ITEM DESCRIPTION 1, 2 Table 11: Table 3 Font Type 0: X1 1: X2 2: X3 4: OCR-B 4, 5, 6 Vertical Position 001 to 784 dots: Vertical print position. 000: Entry only, where print is not required. 7, 8, 9 Horizontal Position 001 to 384 dots: Horizontal print position.
Unit 4: Operation SEQUENTIAL NUMBER FIELD CONFIGURATION This field type allows numerals to be sequentially printed onto a label in the designated location. The make-up of the sequential number may be configured to incorporate other characters in addition to the sequential digits. XX XX: FIELD TYPE X: *********** 000000000000000000000 Enter numeral to designate field number & field type. Numeral is displayed on bottom row of LCD.
Unit 4: Operation SEQUENTIAL NUMBER FIELD CONFIGURATION DIGIT POSITIONS DESIGNATED ITEM DESCRIPTION 1, 2 Normal 12: Normal 3 Font Type 0: X1 1: X2 2: X3 4: OCR-B 4, 5, 6 Vertical Position 001 to 784 dots: Vertical print position. 000: Entry only, where print is not required. 7, 8, 9 Horizontal Position 001 to 384 dots: Horizontal print position.
Unit 4: Operation PRICE FIELD CONFIGURATION This field type allows for a price to be printed onto a label in the designated location and orientation. The price printed will be represented in the currency type selected. XX XX: FIELD TYPE X: *********** 000000000000000000000 Enter numeral/s at each screen to configure. Numeral will display on bottom row of LCD. Press SHFT to scroll options. Press SHFT to scroll options. Press SHFT to scroll options.
Unit 4: Operation PRICE FIELD CONFIGURATION DIGIT POSITIONS DESIGNATED ITEM DESCRIPTION 1, 2 Price 20: Normal 3 Font Type Normal: 0: X1 1: X2 2: X3 5: Price character 21: POP POP: 0: POP1 1: POP2 2: POP3 4, 5, 6 Vertical Position 001 to 784 dots: Vertical print position. 000: Entry only, where print is not required. 7, 8, 9 Horizontal Position 001 to 384 dots: Horizontal print position.
Unit 4: Operation CALENDAR FIELD CONFIGURATION This field type permits a date and/ot time to be printed in the designated location and orientation of a label. Typical applications of this feature is to identify the date of manufacture, inspection, or expiration. XX XX: FIELD TYPE X: *********** 000000000000000000000 Enter numeral/s at each screen to configure. Numeral is displayed on bottom row of LCD. XX 15: H - EXPANSE XXXXXXXXXXXXXXX0 Press SHFT to scroll options.
Unit 4: Operation CALENDAR FIELD SETUP DIGIT POSITIONS DESIGNATED ITEM DESCRIPTION 1, 2 Calendar 30: Date 31: Time 3 Font Type 1: X2 2: X3 4, 5, 6 Vertical Position 001 to 784 dots: Vertical print position. 000: Entry only, where print is not required. 7, 8, 9 Horizontal Position 001 to 384 dots: Horizontal print position.
Unit 4: Operation BARCODE FIELD CONFIGURATION Allows a barcode to be printed onto a label in the specified location and orientation. This menu permits all barcode values and variables to be configured. XX XX: FIELD TYPE X: *********** 000000000000000000000 Enter numeral/s at each screen to configure. Numeral will display on bottom row of LCD. XX 15: BAR EXPANS XXXXXXXXXXXXXXX0 XX 01: FLD TYPE 7: BARCODE X00000000000000000000 XX Press SHFT to scroll options.
Unit 4: Operation BARCODE FIELD SETUP DIGIT POSITIONS DESIGNATED ITEM DESCRIPTION 1, 2 Barcode 70: Readable> 71: Not readable. 3 Font Type 0: NW-7 1: CODE39 2: INT2of5 3: EAN13 4: EAN8 5: UPC-E 6: CODE128 (C Set) 7: CODE129 (B Set) 4, 5, 6 Vertical Position 001 to 784 dots: Vertical print position. 000: Entry only, where print is not required. 7, 8, 9 Horizontal Position 001 to 384 dots: Horizontal print position.
Unit 4: Operation XX Scroll through all of the screens of the established field and begin entering Copy data with number 22. 31: COPY 2 - 1 XXXXXXXXXXXXXX0000 XX 33: COPY 2 - 2 X0000000000000000000 Configuration numeral is displayed on bottom row of LCD.
Unit 4: Operation PRINT CONFIGURATION Print Configuration is treated as a field. Thusly, print configuration should always be the last field for that label. XX XX: FIELD TYPE X: *********** 000000000000000000000 Enter numeral to designate field number & field type. Numeral is displayed on bottom row of LCD. XX 01: FIELD TYPE 0: QTY X00000000000000000000 XX 03: FIXED QTY XX000000000000000000 Press 0 until the following screen is displayed.
Unit 4: Operation DISCOUNT RATE CONFIGURATION Where applicable, this menu allows the discount rate to be configured. POWER FORMAT NO. [..] HT200e Refer to relative Fixed Formats 16, 17, 18, 19, 25. Press ENTR. [WAS $...... 25%] * Press FNC2 DISCOUNT RATE [..]% Enter discount rate. Press ENTR Press AC if incorrect entry.
Unit 4: Operation TAX RATE CONFIGURATION Where applicable, this menu allows the tax rate to be configured. POWER FORMAT NO. [..] HT200e Refer to relative Fixed Formats. Enter 23 or 24. Press ENTR. [VAT $....... 15.00%] * Press FNC2 VAT [ 17.55 ] % Enter four digit tax rate. Press ENTR Press AC if incorrect entry.
Unit 4: Operation OPERATIONAL MODES This unit provides instruction on the various modes used in operation. ONLINE MODE This operational mode permits printing activity when the print data is received from the host. POWER FORMAT NO. [..] HT200e 70 [ONLINE MODE] Printer awaits data from the host. Starts printing when data is received. PRINTING Printing completed.
Unit 4: Operation TABLE DATA MODE This operational mode permits the configuration, data entry, modification, and deletion of table data. POWER ON FORMAT NO. [..] HT200e Use arrow keys to cursor. Press ENTR to advance. FNC1 TABLE STORING TABLE 1 TABLE 2 TABLE 3 STR TABLE 1 MODIFY DEL STR TABLE NO. [..] COPY FROM [ . . . ] TABLE 1 .................... .................... STR TABLE 2 MODIFY DEL STR TABLE NO. [..] COPY FROM [ . . . ] TABLE 1 .................... ....................
Unit 4: Operation PRESET DATA MODE This operational mode permits the configuration, modification, and deletion of preset data. RCL + POWER [PRESET] PRINT STR MODIFY DEL DUMP MODIFIER Press to scroll options. Press ENTR PRESET NO. INPUT .... Enter preset number. Press ENTR PRESET NO. INPUT .... PRESET F-NO. [ . . ] Enter preset number. Press ENTR Refer to Preset Data Storage Enter preset number. Press ENTR [ ITEM ......... ] Enter preset number. Press ENTR [ PRICE S.........
Unit 4: Operation PRESET DATA STORAGE This operational mode permits the storage of preset data. POWER FORMAT NO. [..] HT200e Press RCL [ PRESET ] PRINT STR DEL DUMP MODIFY MASTER Enter data as required. Press ENTR Press to scroll options. Press ENTR Prompted to enter various label format data. PRESET F-NO. [..] Enter a label format number. Press ENTR [ ITEM ......... PRESET NO. INPUT * .... < STORE > ] Enter a number to assign to the following preset.
Unit 4: Operation SUSPENDING A PRINT JOB This operational mode provides instruction on how to suspend a print job once initiated. PRINTING Continue? Yes / No Press S/S S/S PRINT REMAIN QTY: 0001 Printing ceases. Press S/S Begin again? Yes / No Continue to wait.
Unit 4: Operation REPRINTING A LABEL This operational mode provides instruction on how to print a duplicate of a previously printed label. A Format has printed. [ITEMSQ] . . . . . . . . . . . . .C Reprint? Yes / No * Determine what next. Refer to charts to execute. Press S/S REPRINT W/ SEQNUM ON OFF Reprints the last label with the sequential variable incremented or decremented accordingly. On / Off Reprints the last label with exactly the same sequential variable.
Unit 4: Operation DATA ENTRY EDIT The black blinking cursor indicates where the next typed character will appear. Use the arrow keys on the printer keypad to move the cursor in the direction desired for entry or edit. If an additional character was accidentally typed, move the cursor to the right of the accidental character and press DEL once. The accidental character wil be replaced when the text moves one space to the left.
Unit 4: Operation OPERATIONAL ADJUSTMENTS This unit covers adjustment of printer features and components to ensure proper function and performance. EYE-MARK SENSOR ADJUSTMENT The penetrating sensitivity of the eye-mark sensor may be electrically adjusted through a potentiometer integrated into the main circuit board. This potentiometer is externally accessible, thusly dismantling of the printer is not required. For proper performance, the sensor must have a voltage reading greater than 0.9V.
Unit 4: Operation DISPENSER SENSOR ADJUSTMENT The dispenser sensor is comprised of two parts; the transmitter and the reciever. The transmission and reception of the dispenser sensor may be electrically adjusted through a potentiometer integrated into the main circuit board. This potentiometer is externally accessible, thusly dismantling of the printer is not required. For proper performance, the sensor must have both a low-level and a high-level voltage reading.
Unit 4: Operation PITCH ADJUSTMENT The pitch setting determines the print postion on the label in relation to the eye-mark reference. The eye-mark sends a signal indicating the end of the prior label and the pitch adjustment is based on the linear distance of feed from the time the signal was transmitted. Reference Figure 4-18, Test Module Usage 1 Ensure the printer is turned off. 2 Remove the maintnenace cover located on the right isde of the printer.
Unit 4: Operation DISPENSE STOP POSITION The dispense stop postion determines how far a printed label is fed for dispense. The following procedure provides guidance on this adjustment. Load printer with media. Remove maintenance cover. Set VR1 potentiometer to 12 o’clock postion. Turn printer on. FORMAT No. [00] HT200e Press ENTR twice. PRINT NORMAL DEMAND Press to scroll. Select DEMAND for the dispenser mode. Press ENTR. REAL TIME PRINT ON OFF Press to scroll. Select the OFF option. Press ENTR.
Unit 4: Operation SATO HT200e Operator Manual PN 9001103B Page 4-50
TROUBLESHOOTING • • • • SATO HT200e Operator Manual LCD Error Signals Troubleshooting Table Troubleshooting Procedures Test Module Usage PN 9001103B Page 5-1
Unit 5: Troubleshooting LCD ERROR SIGNALS ERROR MESSAGE CAUSE CORRECTIVE ACTION MEDIA PITCH ERROR Did not detect label edge. No paper. Improperly loaded paper. Sensor adjustment. COVER OPEN Top cover not latched. Latch cover. Replace sensor. CHARGE PWR PACK Main battery low. Charge battery. Replace battery pack. PRINT BATT LOW Memory battery low. Backup data and replace pcb battery. CHNG PRINT BATT Memory battery dead. Replace battery (data may be lost).
Unit 5: Troubleshooting TROUBLESHOOTING TABLE IMAGE VOIDS Poor label quality. Use high quality label stock. Damaged print head. Replace print head. Damaged platen. Replace platen. LIGHT PRINT IMAGE Poor label quality. Use high quality direct thermal label stock. Low print head energy/darkness. Adjust darkness level. Foriegn material on print head. Clean print head and platen roller. Poor head alignment. Align print head as required. Excessive print speed. Reduce print speed setting.
Unit 5: Troubleshooting TROUBLESHOOTING PROCEDURES RS232 SERIAL INTERFACE TROUBLESHOOTING • Ensure the serial cable is thoroughly connected to the PC and the printer. CAUTION: NEVER CONNECT OR DISCONNECT INTERFACE CABLES (OR USE A SWITCH BOX) WITH POWER APPLIED TO EITHER THE PRINTER OR THE HOST. THIS MAY CAUSE DAMAGE TO THE INTERFACE CIRCUITRY AND IS NOT COVERED BY WARRANTY. • Ensure the serial cable is not defective and that it is manufactured to specifications.
Unit 5: Troubleshooting HEX DUMP PRINTING The contents of the Print Buffer can be examined using the Hex Dump mode. In the left column, each line of data received is numbered. The center column provides the data in hexadecimal format. And in the right column, the same data is provided in the ASC II format. Follow the flow chart provided below to perform this activity. POWER FORMAT NO. [..
Unit 5: Troubleshooting ASCII DUMP MODE The ASCII Dump Mode prints all recieved data in ASCII format. The flow chart below provides guidance. POWER FORMAT NO. [..
Unit 5: Troubleshooting CHECK ONLINE CONNECTION With the printer off, connect host and printer with RS232C interface. Then turn printer on. FORMAT No. [ 00 ] HT200e Enter 70. FORMAT No. [ 70 ] HT200e Send test print from host. [ ONLINE MODE ] Printing? Yes / No Ensure interface settings are correct. Turn printer off. 3 + Power On Press ENTR until interface screen appears. I / F SETTING 4800BPS 9600BPS 19200BPS Press to scroll options. Press ENTR.
Unit 5: Troubleshooting CHECK SCANNER OPERATION Connect scanner to printer. Turn printer on. FORMAT No. [ 00 ] HT200e Enter 20. FORMAT No. [ 20 ] HT200e Press ENTR. Scanning begins. The following screen confirms scanner is operational. [ BARCODE ] . . . . . . . . . . . .
Unit 5: Troubleshooting TEST MODULE USAGE The SATO TP Test Module is a purchase option specially designed and sold by SATO America to assist in troubleshooting SATO Printers. The use of this device will facilitate the identification and isolation of problem circuitry and for voltage adjustment. 1 Connect the harness from Test Module (FIgure 10-3) to the test connector. 2 Connect the multimeter ground probe to the pin identified as GND on the Test Module.
Unit 5: Troubleshooting TEST MODULE DIAL MODULE DIAL PIN ASSIGNMENT SPECIFICATION APPLICATION 0 3A / 1A +4.8V to +5.3V +5.0V Power Supply 1 4A / 1A +3.1V to +3.5V +2.0V Power Supply 2 5A / 1A +1.9V to 2.1V +3.3V Power Supply 3 6A / 1A +8.2V to +8.7V +24.
MAINTENANCE • • • • SATO HT200e Operator Manual Cleaning Procedures Replacement Procedures Adjustment Procedures Service Modes PN 9001103B Page 6-1
Unit 6: Maintenance CLEANING PROCEDURES Cleaning of the printer is a necessary maintenance activity to ensure print quality and long printer life. There are two basic types of cleaning involved; the removal of loose debris and the removal of residue. Use a soft cloth and/or a pneumatic blower (pressurized air) to remove debris from the printer. This process should be performed prior to the removal of residue.
Unit 6: Maintenance REPLACEMENT PROCEDURES The printer contains replaceable components and sub-assemblies that are subject to wear or damage. This section provides step-by-step instructions for the removal and replacement of those primary components and sub-assemblies approved for operator performance. PRINT HEAD REPLACEMENT If the print head becomes damaged or worn, it can be easily removed and replaced without having to make critical adjustments.
Unit 6: Maintenance POWER SWITCH REPLACEMENT The power switch is located on the front of the printer to the left of the dispenser. The power switch is of a simple on/off variety that completes the circuit when in the “on” position and breaks the circuit when “off”. When in the “on” position, electrical current is allowed to flow from the source to the main circuit board where it is regulated and dispensed.
Unit 6: Maintenance ADJUSTMENT PROCEDURES This printer incorporates a series of sub-assemblies that, in conjunction, comprise the total printer assembly. Many of these sub-assemblies are designed to be adjustable to maintain optimum performance of the printer throughout its life. This chapter of the Operator Manual addresses the proper technique for their adjustment. It may be necessary to refer to this chapter following component replacement.
Unit 6: Maintenance BELT TENSION ADJUSTMENT The printer has two timing belts that may require adjustment. The belt configuration transfers the timing sequence from the drive motor to the platen roller. If the timing belts become loose enough, media feeding will become erratic affecting print location from label to label. A properly tensioned belt will be tight enough to prevent slippage, but loose enough to avoid undue lateral pressure on the motor spindle and the platen roller shaft.
Unit 6: Maintenance EYE-MARK SENSOR ADJUSTMENT The penetrating sensitivity of the eye-mark sensor may be electrically adjusted through a potentiometer integrated into the main circuit board. This potentiometer is externally accessible, thusly dismantling of the printer is not required. For proper performance, the sensor must have a voltage reading greater than 0.9V.
Unit 6: Maintenance DISPENSER SENSOR ADJUSTMENT The dispenser sensor is comprised of two parts; the transmitter and the reciever. The transmission and reception of the dispenser sensor may be electrically adjusted through a potentiometer integrated into the main circuit board. This potentiometer is externally accessible, thusly dismantling of the printer is not required. For proper performance, the sensor must have both a low-level and a high-level voltage reading.
Unit 6: Maintenance PITCH ADJUSTMENT The pitch setting determines the print postion on the label in relation to the eye-mark reference. The eye-mark sends a signal indicating the end of the prior label and the pitch adjustment is based on the linear distance of feed from the time the signal was transmitted. Reference Figure 6-3, Test Module Usage 1 Ensure the printer is turned off. 2 Remove the maintnenace cover located on the right isde of the printer.
Unit 6: Maintenance DISPENSE STOP POSITION The dispense stop postion determines how far a printed label is fed for dispense. The following procedure provides guidance on this adjustment. Load printer with media. Remove maintenance cover. Set VR1 potentiometer to 12 o’clock postion. Turn printer on. FORMAT No. [00] HT200e Press ENTR twice. PRINT NORMAL DEMAND Press to scroll. Select DEMAND for the dispenser mode. Press ENTR. REAL TIME PRINT ON OFF Press to scroll. Select the OFF option. Press ENTR.
Unit 6: Maintenance SERVICE MODES 9 + POWER TEST PRINT LABEL TYPE NORMAL OPTION Press To scroll options. Press ENTR LABEL SIZE P[000] Press ENTR Press To go back. Press Displays battery voltage. Press ENTR W[00]mm Enter the label size. Press ENTR Press To go back. Press RAM BACK BATTERY Ram backup battery capacity. (full/empty) TEST PRINTING BATTERY CHECK Press ENTR Displays Card Backup Battery status (full/empty) Press To go back. Press CARD BATTERY A single label prints.
Unit 6: Maintenance HEX DUMP MODE The contents of the print buffer and the data received before it is placed into the print buffer may be examined through the use of the Hex Dump Mode. Each line of the printed data is inumerated in the first column, the second column contains the data in hexadecimal format, and the right column contains the same data in ASCII format. POWER FORMAT NO. [..
Unit 6: Maintenance ASCII DUMP MODE Allows printing of data in the ASCII format. POWER FORMAT NO. [..
Unit 6: Maintenance PRINT HEAD & LIFE COUNTER CLEAR Permits the print head and/or life counter to be cleared. This is typically performed following component replacement or major service. 1 + DEL + POWER COUNTER CLEAR? LIFE HEAD Press to scroll options. Press ENTR Clear? Yes / No Press ENTR PASSWORD [...] Enter 310 and press ENTR Successful clear. Unsuccessful clear. FORMAT NO. [..] FORMAT NO. [..
Unit 6: Maintenance TEST PRINT MODE This mode allows the operator or service technician to print test labels for troubleshooting and for verification of configuration settings. 9 + POWER TEST PRINT Press ENTR LABEL TYPE NORMAL OPTION Press to scroll options. Press ENTR. LABEL SIZE P[ 000 ] W[ 00 ]mm Input label size data. Press ENTR LABEL SIZE P[ 000 ] W[ 00 ]mm A single label is printed.
Unit 6: Maintenance SRAM CLEAR MODE Permits SRAM contents to be cleared. 6 + POWER MEMORY CLEAR? YES / NO Press to scroll options. Press ENTR Clear? Yes / No Press ENTR PASSWORD [...] Enter 310 and press ENTR SRAM is cleared. FORMAT NO. [..
