GT408/412/424e Printer OPERATOR MANUAL PN 9001138C
SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644.1650 Technical Support Hotline: (704) 644.1660 Technical Support Fax: (707) 644.1661 E-Mail: satosales@satoamerica.com technical support@satoamerica.com www.satoamerica.com WARNING THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC RULES FOR A CLASS B COMPUTING DEVICE. OPERATION OF THIS EQUIPMENT IN A RESIDENTIAL AREA MAY CAUSE UNACCEPTABLE INTERFERENCE TO RADIO AND TV RECEPTION.
TABLE OF CONTENTS INTRODUCTION About This Manual General Description Control Features 1-2 1-3 1-4 TECHNICAL DATA Physical Characteristics Power Enviromental Processing Command Interface Modules Print Media Ribbon Sensing Character Font Capabilities Barcode Capabilities Regulatory 2-2 2-2 2-2 2-2 2-2 2-2 2-3 2-3 2-3 2-3 2-4 2-5 2-5 INSTALLATION Unpacking & Parts Identification Printer Installation Site Location Cable Connection Media Selection Media & Ribbon Loading Interface Selection RS232C Serial Inte
PRINTER CONFIGURATION Configuration Modes Normal Mode User Mode Advanced Mode IEEE1284 Interface Setup Mode RS232C Interface Setup Mode Centronics Interface Setup Mode LAN Interface Setup Mode USB Interface Setup Mode Cartidge Mode SEMBL Mode Test Print Mode Download Mode Hex Dump Mode Boot Download Mode Data Save Mode Default Settings Mode Print Cancel Mode Print Darkness Default Mode Service Mode Factory Mode Screen Identification 4-2 4-2 4-3 4-4 4-5 4-6 4-7 4-8 4-9 4-10 4-11 4-12 4-13 4-14 4-15 4-16 4-1
INTRODUCTION • • • SATO GT4xxe Series Operator Manual About This Manual General Description Control Features PN 9001138C Page 1-1
Unit 1: Introduction ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of the information required for printer maintenance and repair by SATO approved personnel. For the repair technician, this manual is intended to compliment, and to be used as an extension of, owner/ operator literature. This manual also incorporates the use of special information boxes. Examples of these boxes and the type of information provided in each, are below.
Unit 1: Introduction GENERAL DESCRIPTION The GT4xxe series printer is a high-performance printer capable of printing all popular bar codes and twelve human-readable fonts; providing an inventory of thouasnds of styles and sizes. Its heavy metal construction is designed to deliver optimum performance in demanding environments.
Unit 1: Introduction CONTROL FEATURES This chapter identifies the interactive control features of the printer. These functions are generally defined here. More specific explainations will be found throughout this manual on how to use them. LCD Display LED Indicators Communicates operational conditions via the use of icons and text. POWER Illuminates when the power on. ONLINE Illuminates when communication is available . Flashes when fails. STATUS Flashes when an error occurs.
TECHNICAL DATA • • • • • • • • • • • • SATO GT4xxe Series Operator Manual Physical Characteristics Power Enviromental Processing Print Media Ribbon Sensing Interface Modules Character Font Capabilities Barcode Capabilities Regulatory Approvals PN 9001138C Page 2-1
Unit 2: Technical Data PHYSICAL CHARACTERISTICS Width 10.67 Inches (271 mm) Height 12.00 Inches (305 mm) Depth 17.90 Inches (455 mm) Weight 33.07 Pounds (15.
Unit 2: Technical Data PRINT Method Speed (user selectable) Direct Thermal / Thermal Transfer Thermal Transfer: 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12 Inches Per Second Direct Thermal: 2, 3, 4, 5, 6 Inches Per Second Print Module (dot size) .0049 Inches (.125 mm) 203 Dots Per Inch (8 dpmm) 305 Dots Per Inch (12 dpmm) 609 Dots Per Inch (24 dpmm) Resolution Maximum Print Width 4.10 Inches (104 mm) Maximum Print Length GT408 Printer: 98.43 Inches (2500 mm) GT412 Printer: 59.
Unit 2: Technical Data CHARACTER FONT CAPABILITIES MATRIX FONTS U 5 dots W x 9 dots H S 8 dots W x 15 dots H M 13 dots W x 20 dots H XU 5 dots W x 9 dots H (Helvetica) XS 17 dots W x 17 dots H (Univers Condensed Bold) XM 24 dots W x 24 dots H (Univers Condensed Bold) OA Font (OCR-A) OB Font (OCR-B) AUTO SMOOTHING FONTS WB 18 dots W x 30 dots H WL 28 dots W x 52 dots H XB 48 dots W x 48 dots H (Univers Condensed Bold) XL 48 dots W x 48 dots H (Sans Serif) VECTOR FONT Proportional or Fix
Unit 2: Technical Data BAR CODE CAPABILTIES UPC-A/E CODABAR Code 39 Code 93 Code 128 Interleaved 2 of 5 Matrix 2 of 5 Bookland RSS-14 MSI POSTNET UCC/EAN 128 Customer Barcode Linear Bar Codes QR Code Data Matrix Macro BDF Maxi Code PDF417 Micro PDF417 Truncated PDF QR Code NW-7 (Codabar) Composite Symbology Two Dimemsional Ratios 1:2, 1:3, 2:5, User definable bar widths Bar Height 4 to 999 dots, User progammable Rotation 0, 90, 180, and 270 Degrees Sequential Numbering Sequential numbering of bo
Unit 2: Technical Data SATO GT4xxe Series Operator Manual PN 9001138C Page 2-6
INSTALLATION • • • • • SATO GT4xxe Series Operator Manual Unpacking Parts Identification Printer Installation Interface Selection Accessories Installation PN 9001138C Page 3-1
Unit 3: Installation UNPACKING & PARTS IDENTIFICATION Unpack the printer as directed in the following procedure. 1 Place the shipping container (box) upright on a soid, flat surface. 2 Open the box, remove any loose items and the first layer of packing material. 3 Carefully lift the printer and accessories from the box and place them on a solid flat surface. 4 Remove the plastic covers from the packed items and visually inspect for physical damage.
Unit 3: Installation PRINTER INSTALLATION This chapter provides guidance on how to station, connect, and load the printer once unpacked. Following printer setup, procede to the next chapter for information on interface selection. SITE LOCATION • Stationed on a solid flat surface. • Stationed away from hazardous materials. • Stationed within operational distance of the host based on interface specifications. CABLE CONNECTION The procedure below provides instruction on typical cable connection.
Unit 3: Installation MEDIA SELECTION The size and type of the labels or tags to be printed should have been taken into consideration before printer purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that does not cover the print head will allow the platen roller to tread on it and wear it out. The media edge will also wear a groove in the platen roller affecting print quality.
Unit 3: Installation Ribbon Roll Media Holder Media Guide Media Print Assembly Media Ramp Label Damper Figure 3-3b, Fan-fold Media & Ribbon Loading SATO GT4xxe Series Operator Manual PN 9001138C Page 3-5
Unit 3: Installation INTERFACE SELECTION This chapter presents the printer interface types and their specifications. These specifications include detailed information to assist in the selection of the most appropriate method for the printer to interface with the host. The four acceptable interface methods are: • RS232C Asynchronous Serial • IEEE1284 Parallel • Universal Serial Bus (USB) Adapter • Local Area network (LAN) Ethernet • 802.
Unit 3: Installation RS232C SERIAL INTERFACE SIGNALS PIN DIRECTION 1 2 Reference To Host 3 4 To Printer To Host 5 To Printer 6 To Printer 7 20 Reference To Host SIGNAL DEFINITION FG (Frame Ground) TD (Transmit Data) - Data from the printer to the host computer. Sends X-On/ X-Off characters or status data (bi-directional protocols). RD (Receive Data) - Data to the printer from the host computer. RTS (Request to Send) - Used with Ready/Busy flow control to indicate an error condition.
Unit 3: Installation IEEE1284 PARALLEL INTERFACE The parallel interface is a plug-in module that can be installed by the user and conforms to IEEE1284 specifications. It automatically detects the IEEE1284 signals and operates in the high speed mode. If the IEEE1284 signals are not detected, it will operate in the slower standard Centronics mode. For this reason, an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities.
Unit 3: Installation UNIVERSAL SERIAL BUS (USB) ADAPTER The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver (shipped with each printer that has the interface installed) that must be loaded on your PC and the PC must be configured to support USB peripherals using Windows 98 or above. Details for loading the USB driver are contained in the USB Interface Manual that is shipped with each printer with a USB Optional interface installed.
Unit 3: Installation RECEIVE BUFFER The data stream is received from the host to the printer one job at a time. This allows the software program to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance. A multiple job buffer allows the printer to continuously receive print jobs while compiling and printing other jobs at the same time. It acts much like a Print buffer to maximize the performance of the host and the printer.
Unit 3: Installation ACCESSORIES INSTALLATION EXTERNAL SIGNAL CONNECTOR This connector permits the interface of an external source with the printer for the purpose of regulating print actiivity to coincide with those external requirements (i.e.: production flow, etc.). 1 Disconnect power supply cord and remove the rear housing cover (1, Figure 3-6). 2 Remove screw (2) and plate (3) as required to expose the EXT port. 3 Remove two screws (4) and withdraw existing board (5) from frame (6) as required.
Unit 3: Installation MEMORY EXPANSION The memory cartridge provides additional storage of user data and graphics. Access to the memory cartridge port, and its installation, is very simple. The instructions below provide guidance. CAUTION: INSTALL THE MEMORY CARTRIDGE PRIOR TO SENDING RELATIVE COMMANDS OR AN ERROR WILL OCCUR. REMOVE POWER TO THE PRINTER PRIOR TO INSTALLING THE CARTRIDGE. 1 Disconnect power supply cord. 2 Detach memory cartridge cover (1, Figure 3-7) from center frame (2).
Unit 3: Installation INTERFACE UPGRADE The printer is typically ordered with a high-speed parallel interface board installed. However, interface requirements sometimes change and an upgrade is desired. All of the interface boards are installed within the same slot (middle) located in the rear of the printer with little or no difference in installation methodology with the exception of the mini-LAN interface (top slot).
Unit 3: Installation LABEL CUTTER INSTALLATION The label cutter, when installed, replaces the printer’s lower front housing cover. Its internal sensor monitors media feed and activates the cut sequence based on user established values. The cutter assembly is powered through relayed current from the printer’s power supply and derives its primary intelligence from the main circuit board.
PRINTER OPERATION • • SATO GT4xxe Series Operator Manual Configuration Modes Operational Adjustments PN 9001138C Page 4-1
Unit 4: Operation CONFIGURATION MODES This chapter provides an overview of the various configuration modes of the operation menu. All of the following configuration activities are performed via the use of the operator panel located on the printer front. However, many settings may also be controlled via software commands. In the case of conflict between the software and control panel settings, the printer will always use the last entered valid setting.
Unit 4: Operation USER MODE This mode allows cofiguration of printing features that are prone to change from job to job. These are some of the most basic and common adjustments of all of the configuration modes. POWER ENTER ONLINE QTY: 000000 ENTER LINE OFFLINE 000000 Displays when valid. ENTER PASSWORD 0000 Scroll to enter. Press ENTER. OFFSET VOLUME PITCH +0.00 OFFSET +0.00 DARKNESS 00 Press FUNCTION anytime to return to User Mode.
Unit 4: Operation ADVANCED MODE The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new job is downloaded. The following table identifies the menus of the Advanced Mode and their purpose. CANCEL + POWER HEAD CHECK Printer beeps ENABLE DISABLE ENTER Press FUNCTION anytime to return to Advanced Mode.
Unit 4: Operation IEEE1284 INTERFACE SETUP MODE This chapter provides the programming sequences required for IEEE1284 interface setup. Use the keys of the printer’s operator panel to select and enter the required options. POWER Type password if prompted, then press ENTER. ONLINE QTY: 000000 ENTER LINE OFFLINE 000000 Returns to previous Interface Mode INTERFACE CARD SETTING YES ENTER Press FUNCTION anytime during configuration.
Unit 4: Operation RS232C INTERFACE SETUP MODE This chapter provides the programming sequences required for RS232C interface setup. Use the keys of the printer’s operator panel to select and enter the required options. POWER INTERFACE CARD SETTING ONLINE QTY: 000000 LINE YES No + ENTER NO Select Yes.
Unit 4: Operation CENTRONICS INTERFACE SETUP MODE This chapter provides the programming sequences required for Centronics interface setup. Use the keys of the printer’s operator panel to select and enter the required options. POWER Type password if prompted, then press ENTER. ONLINE QTY: 000000 ENTER LINE OFFLINE 000000 Press FUNCTION anytime during configuration.
Unit 4: Operation LAN INTERFACE SETUP MODE This chapter provides the programming sequences required for LAN and mini-LAN interface setup. Use the keys of the printer’s operator panel to select and enter the required options. POWER INTERFACE CARD SETTING YES OFFLINE 000000 NO ONLINE No + ENTER QTY: 000000 INTERFACE CARD SETTING Select Yes. Press ENTER CARD1 CANCEL STATUS5 Selected? Yes / No CARD DISABLE CANCEL CANCEL Press FUNCTION anytime during sequence returns to Normal Mode.
Unit 4: Operation USB INTERFACE SETUP MODE This chapter provides the programming sequences required for USB interface setup. Use the keys of the printer’s operator panel to select and enter the required options. POWER Type password if prompted, then press ENTER. ONLINE QTY: 000000 ENTER LINE OFFLINE 000000 Press FUNCTION anytime during configuration.
Unit 4: Operation CARTRIDGE MODE This mode permits the configuration of an optional memory cartridge. This cartridge, when loaded, provides increased storage capacity for text and graphics. Use the keys of the printer’s operator panel to select and enter the required options. POWER ONLINE QTY: 000000 ENTER LINE OFFLINE 000000 Press FUNCTION anytime during configuration to return to Normal Mode.
Unit 4: Operation SEMBL MODE SEMBL (SATO Embedded Basic Language) allows software programs written in standard Basic language to be loaded into the printer and executed without additional computer connections. Use the keys of the printer’s operator panel to select and enter the required options. POWER SEMBL MODE AUTO START YES ONLINE NO QTY:000000 LINE OFFLINE QTY:000000 ENTER ENTER START PROGRAM FIRST.BAS SECOND.BAS Scroll options to select the desired program.
Unit 4: Operation TEST PRINT MODE Figure 4-11 provides the specific sequence of events required by the operator, the printer, and the printer’s software for a test label to be printed. Test labels are designed to identify failures in configuration, adjustment problems, and mechanical defects. Use the keys of the printer’s operator panel to select and enter the required options.
Unit 4: Operation DOWNLOAD MODE This download feature allows the operator to download print jobs to the printer. When downloading is complete, the LCD screen will return to the original display. If an error occurs, a DOWNLOAD ERROR will display. Use the keys of the printer’s operator panel to select and enter the required options. + POWER Printer beeps DOWNLOAD WAITING User prepares and sends data.
Unit 4: Operation HEX DUMP MODE The contents of the print buffer and the data received before it is placed into the print buffer may be examined through the use of the Hex Dump Mode. Each line of the printed data is inumerated in the first column, the second column contains the data in hexadeicimal format, and the right column contains the same data in ASCII format. Only one type of data may be printed on a single label. Repeat the dump process to print the other data type.
Unit 4: Operation BOOT DOWNLOAD MODE Figure 4-14 provides the specific sequence of events required by the operator, the printer, and the printer’s software Use the keys of the printer’s operator panel to select and enter the required options.
Unit 4: Operation DATA SAVE MODE Figure 4-15 provides the specific sequence of events required by the operator, the printer, and the printer’s software to store the printer’s history. Use the keys of the printer’s operator panel to select and enter the required options. LINE OFFLINE 000000 Press FUNCTION anytime returns to Download Mode Press and hold more than 5 seconds. SAVING PRINT LOG History data save completed.
Unit 4: Operation DEFAULT SETTINGS MODE Figure 4-16 provides the specific sequence of events required by the operator, the printer, and the printer’s software to return the printer to the configuration state as recieved from the factory. Use the keys of the printer’s operator panel to select and enter the required options. CANCEL + POWER Printer beeps DEFAULT MODE PRINTER SETTING ALT. PROTOCOL PRINTER SETTING/ ALT PROTOCOL Press or + ENTER DEFAULT MODE PRINTER SETTING YES ENTER DEFAULT ALT.
Unit 4: Operation PRINT CANCEL MODE Figure 4-17 provides the specific sequence of events required by the operator, the printer, and the printer’s software to cancel a print job once initiated. Use the keys of the printer’s operator panel to select and enter the required options.
Unit 4: Operation PRINT DARKNESS DEFAULT MODE Figure 4-18 provides the specific sequence of events required by the operator, the printer, and the printer’s software to return to the print darkness (density) setting as received from the factory. Use the keys of the printer’s operator panel to select and enter the required options.
Unit 4: Operation SERVICE MODE Allows the programming of various dimensional settings, sensor thresholds, and language options. Use the keys of the printer’s operator panel to select and enter the required options. HEAD OPEN + ENTER + + + POWER Advances to Factory Mode. Service / Factory MAINTENANCE MODE ENTER SERVICE MODE FACTORY MODE CANCEL COMPATIBLE MODE SENSOR LEVEL I-MARK X.XV LEVEL OFFSET 50 CANCEL ENTER Asks for media length if On selected.
Unit 4: Operation FACTORY MODE The Factory Mode permits counter reset of various printer components. Use the keys of the printer’s operator panel to select and reset those features. HEAD OPEN + ENTER + + + POWER MAINTENANCE MODE Factory / Service SERVICE MODE FACTORY MODE ENTER COUNTER CLEAR NONE ALL HEAD CUT DISPENSE CANCEL HEAD + ENTER HEAD COUNTER [1] 0. 0 M [2] 0. 0 M [3] 0. 0 M ENTER COUNTER INDICATION NONE LIFE HEAD CUT DISPENSE DISPENSE + ENTER LIFE + ENTER 0.
Unit 4: Operation NORMAL MODE (4-1) MENU ONLINE QTY: 000000 OFFLINE 000000 DESCRIPTION Displays the operational status of the printer. The ONLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key. When a print job is received, the quantity line will indicate the number of labels to be printed.
Unit 4: Operation NORMAL MODE (4-1) MENU DESCRIPTION Is the premiere screen of the Advanced Mode. The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new job is downloaded. The following table identifies the menus of the Advanced Mode and their purpose. Is the premiere screen to the Hex Dump Mode.
Unit 4: Operation USER MODE (4-2) MENU ONLINE QTY: 000000 OFFLINE 000000 DESCRIPTION Displays the operational status of the printer. The ONLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key. When a print job is received, the quantity line will indicate the number of labels to be printed.
Unit 4: Operation USER MODE (4-2) MENU PRINT OFFSET V:+0000 H:+0000 NO This menu allows printer configuration of Kanji files for either Japanese code (JIS) or Microsoft code (SJIS). If a Microsoft operating system is being used, SJIS is to be selected. JIS CODE JIS SJIS Kanji font may be set to either Mincho or Gothic style. If unsure of their differences, refer to the Programming Reference for this printer.
Unit 4: Operation ADVANCED MODE (4-3) MENU DESCRIPTION Is the premiere screen of the Advanced Mode. The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new job is downloaded. The following table identifies the menus of the Advanced Mode and their purpose.
Unit 4: Operation ADVANCED MODE (4-3) MENU PITCH SENSOR DESCRIPTION Allows the pitch sensor to be activated or deactivated as circumstances dictate. ENABLE DISABLE Allows the reference sensor to be selected relative to the media type to be used. SENSOR TYPE I-MARK1 GAP I-MARK2 This feature determines the integrity of the print head elements when enabled. A few labels will be printed before a print head error is displayed.
Unit 4: Operation ADVANCED MODE (4-3) MENU AUTO ONLINE FEED YES This feature allows one label to be fed upon the printer being powered on. Enable or disable as desired. NO FEED ON ERROR YES DESCRIPTION This feature allows one label to be fed following an error being corrected and the printer going online. NO PROTOCOL CODE The ESC sequence in SBPL commands may be defined as standard (using non-printable code 1BH) or non-standard (some other user code).
Unit 4: Operation INTERFACE MODES (4-4 THROUGH 4-8) MENU ONLINE QTY: 000000 OFFLINE 000000 DESCRIPTION Displays the operational status of the printer. The ONLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key. When a print job is received, the quantity line will indicate the number of labels to be printed.
Unit 4: Operation INTERFACE MODES (4-4 THROUGH 4-8) MENU DESCRIPTION Allows BCC check to be enabled or disabled. Will only appear when Status5 is set for protocol. BCC CHECK ENABLE DISABLE RECEIVE BUFFER MULTI 1ITEM Allows selection of the receive buffer type. Select MULTI for multiple buffer and 1ITEM for a single item buffer. Will only appear if RS232C, RS422/485, IEEE1284, or Centronics interface is installed unless the card is set for RS232C, RS422/ 485, or Centronics is set for protocol.
Unit 4: Operation INTERFACE MODES (4-4 THROUGH 4-8) MENU RS-232C/422/485 CONFIGURATION DIPSW Allows determination of which method of configuration has priority; the relative dip switch or the LCD menu. This screen is displayed only when the applicable interface card is installed. LCD Allows selection of the baud rate. Will only appear when the RS232C interface is installed and the LCD option is chosen from the prior menu.
Unit 4: Operation INTERFACE MODES (4-4 THROUGH 4-8) MENU DESCRIPTION CENTRONICS FAULT SIGNAL ON OFF Allows the selection of the desired communication mode. Will only appear if mini-LAN interface is present. Will not appear if Card is selected as the priority. Will become active upon power reboot. WIRELESS MODE 802.11 Ad Hoc Ad Hoc Infrastructure SSID 1234567890ABCDEF CHANNEL 01 STATUS REPLY TIMING ENG CYCLE LAN CONFIGURATION CARD 0. 0. This display allows setting for SSID of wireless LAN.
Unit 4: Operation INTERFACE MODES (4-4 THROUGH 4-8) MENU SUBNET MASK 0. 0. 0. 0 GATEWAY ADDRESS 0. 0. 0. DESCRIPTION Allows setting of the subnet mask. This display will only appear if any LAN interface is present and the Card option is not selected in the prior menu. Will become active upon power reboot. Allows setting of the gateway address. Will only appear if any LAN interface is present. Will not appear if Card is selected as the priority. Will become active upon power reboot.
Unit 4: Operation CARTRIDGE MODE (4-9) MENU ONLINE QTY: 000000 OFFLINE 000000 DESCRIPTION Displays the operational status of the printer. The ONLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key. When a print job is received, the quantity line will indicate the number of labels to be printed.
Unit 4: Operation SEMBL MODE (4-10) MENU SEMBL MODE AUTO START YES DESCRIPTION Displays the operational status of the printer. Also displays the remaining quantity to be printed. NO ONLINE QTY:000000 OFFLINE QTY:000000 Displays the operational status of the printer. The ONLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key.
Unit 4: Operation TEST PRINT MODE (4-11) MENU DESCRIPTION Is the premiere screen of the test print mode. To view this screen and access this mode, press and hold the FEED key while powering on the printer. TEST PRINT MODE CONFIGURATION BARCODE HEAD CHECK MEMORY FONT FACTORY • Configuration: The printer’s configuration setting. • Barcode: The printer’s installed barcodes. • Head Check: A pattern to check print head elements. • Memory: The contents of the memory cartridge.
Unit 4: Operation DOWNLOAD MODE (4-12) MENU DOWNLOAD WAITING DESCRIPTION Displays Confirms the printer is on stand-by for receiving download data. The doewnloaded data received from the host shall be written in the memory cartridge or the main ROM. No entry is required. Downloading progress may be monitored here. No entry is required at this screen. DOWNLOADING Press CANCEL to abort downloading. Displays when the download process is complete. Press ENTER to exit.
Unit 4: Operation HEX DUMP MODE (4-13) MENU ONLINE QTY: 000000 OFFLINE 000000 DESCRIPTION Displays the operational status of the printer. The ONLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key. When a print job is received, the quantity line will indicate the number of labels to be printed.
Unit 4: Operation BOOT DOWNLOAD MODE (4-14) MENU DESCRIPTION Allows selection of the download method. BOOT DOWNLOADER INTERFACE CARTRIDGE Displays the port that receives the download data. SELECT INTERFACE CARD1 CARD2 • Interface: Receiving data from extended interface. • Cartridge: Receiving data from Mini-LAN. Allows confirmation of download. PROGRAM DOWNLOAD YES NO Displays the printer is stand-by waiting for download. PROGRAM DOWNLOAD READY Displays download progress.
Unit 4: Operation DATA SAVE MODE (4-15) MENU DESCRIPTION OFFLINE 000000 Displays the operational status of the printer. The OFFLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key. SAVING PRINT LOG Initiates receive data save activity to the memory card. DATA SAVE START YES NO Displays status of receive buffer being saved to memory cartridge.
Unit 4: Operation DEFAULT SETTINGS MODE (4-16) MENU DESCRIPTION Allows selection of data to be initialized. DEFAULT MODE PRINTER SETTING ALT. PROTOCOL Confirms selection. DEFAULT MODE PRINTER SETTING YES NO Confrims the initialization of protocol code. DEFAULT ALT. PROTOCOL YES NO Confirms the completion of printer setup and protocol codes.
Unit 4: Operation PRINT CANCEL MODE (4-17) MENU DESCRIPTION Displays the operational status of the printer. The OFFLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key. OFFLINE 000000 Print data that has previously been received, can be cleared. If YES is selected, the print data will be deleted and then the printer will go offline.
Unit 4: Operation SERVICE MODE (4-19) MENU DESCRIPTION The Maintenance Mode is divided into two sections; the Service Mode and the Factory Mode. MAINTENANCE MODE SERVICE MODE FACTORY MODE The Service Mode allows the programming of various dimensional settings, sensor thresholds, and language options. The Factory Mode permits counter reset of various printer components. Use the keys of the printer’s operator panel to select and reset those features. Allows sensitivity adjustment of the eye-mark sensor.
Unit 4: Operation SERVICE MODE (4-19) MENU DESCRIPTION T o enable or disable the control of ribbon rewind speed. RIBBON TENSION ADJUSTMENT ENABLE DISABLE FUNCTION KEY When enabled, the printer will monitor ribbon usage and notify when the loaded ribbon is low. NONE REPRINT SBI MODE Allows the setting of a function key. FUNCTION KEY NONE REPRINT SBI MODE FORWARD/BACKFEED DISTANCE DEFAULT Allows the backfeed distance to be set.
Unit 4: Operation SERVICE MODE (4-19) MENU COMPATIBLE MODE ON DESCRIPTION Determines whether or not the printer will be compatible with a previous printer. OFF Allows copying of firmware data. PROGRAM COPY YES NO TRACE MODE ON OFF SAVE PRINT LOG ENABLE Enables the display of an operating log as an icon in Normal Mode. The three types are DataReceived, DataEdit, and Print. Each icon will be over-written and cleared when going to Online Mode. Allows the print log to be saved in the memory cartridge.
Unit 4: Operation SERVICE MODE (4-19) MENU DESCRIPTION Confirms copying is in progress. Data entry not required. COPYING Enables the print log to be dleted from the memory cartridge. CLEAR PRINT LOG YES NO Enables the print log to be sent to the status port in real-time. OUTPUT PRINT LOG ENABLE DISABLE Confirms the program has been copied.
Unit 4: Operation FACTORY MODE (4-20) MENU DESCRIPTION The Maintenance Mode is divided into two sections; the Service Mode and the Factory Mode. MAINTENANCE MODE SERVICE MODE FACTORY MODE The Service Mode allows the programming of various dimensional settings, sensor thresholds, and language options. The Factory Mode permits counter reset of various printer components. Use the keys of the printer’s operator panel to select and reset those features.
Unit 4: Operation FACTORY MODE (4-20) MENU DESCRIPTION Displays values for the dispenser counter. DISPENSE COUNTER 0. 0 M Enables the printer’s serial number to be recorded within the printer. SERIAL NO S/N 00000000 Enables the revision number of the main circuit board to be recorded. MAIN PCB REVISION REV 0. 0 INTERFACE CARD REVISION REV Enables the revision number of the interface card to be recorded. 0. 0 Initiates test printing. TEST PRINT YES NO Enables the print size to be selected.
Unit 4: Operation OPERATIONAL ADJUSTMENTS These operational adjustments are for fine tuning the printer as necessary following the configuration process and are largely confined to the four potentiometers located on the operator panel. Refer to the table below for their function. POTENTIOMETER DESCRIPTION/PROCEDURE VOLUME Adjusts the audible decimal level for error indication. Power on the printer, place on-line, and open the print head. When the beep is emitted, adjust the volume level accordingly.
Unit 4: Operation 0.69" 0.25" Eye-Mark Sensor Transmittor / Paper End Sensor 0.64" Print Width: 4.09"/4.20" Print Head LABEL PRINT DIRECTION 2.05" Invalid Area for Print 0.45" 0.63" 0.
Unit 4: Operation CONTINUOUS MODE TRANSMISSION SENSOR REFLECTIVE SENSOR Base Print Position TEAR-OFF MODE TRANSMISSION SENSOR REFLECTIVE SENSOR Base Print & TearOff Position CUTTER MODE REFLECTIVE SENSOR Base Print Position Base Print Position Base Print & Cut Position DISPENSE MODE REFLECTIVE SENSOR TRANSMISSION SENSOR LABEL PRINT DIRECTION TRANSMISSION SENSOR Base Print Position Base Dispense Position Base Print & Dispense Position LINERLESS MODE REFLECTIVE SENSOR Base Print Position Base
Unit 4: Operation SATO GT4xxe Series Operator Manual PN 9001138C Page 4-52
TROUBLESHOOTING • • • • • SATO GT4xxe Series Operator Manual Error Signals Troubleshooting Table Interface Troubleshooting Test Print Troubleshooting Sensor Locations PN 9001138C Page 5-1
Unit 5: Troubleshooting ERROR SIGNALS Error No. LCD Display Description Machine Error 01 Cause: Circuit board problem. Remedy: Contact a sales outlet, dealer, or service center. Alarm sound: One long beep. External signal: Machine error. Flash ROM Error 1. Flash ROM cannot be accessed. Cause(s): 2. Illegal firmware operation requested by software. 02 Remedy: Contact a sales outlet, dealer, or service center. Alarm sound: One long beep. External signal: Machine error. Parity Error 1.
Unit 5: Troubleshooting ERROR SIGNALS Error No. LCD Display Description Head Open error 1. The head unit is not properly latched. Cause(s): 2. Malfunctioning head-open switch. 07 Remedy: Properly latch the print head and/or replace the switch. Alarm sound: Three short beeps. External signal: Machine error. Paper End error 1. The media supply has run out. Cause(s): 2. The media is not set correctly. 08 Remedy: Set the media correctly. Alarm sound: Three short beeps.
Unit 5: Troubleshooting ERROR SIGNALS Error No. LCD Display Description Memory Writing error 1. Memory cartridge is not inserted. Cause(s): 2. Memory space is exhausted. 3. Read/Write operation has failed. 4. Memory is not properly formatted. 12 1. Ensure memory cartridge is installed. Remedy: 2. Ensure sufficient memory space is available. 3. Replace the memory cartridge. 4. Format or reformat the memory cartridge. Alarm sound: One long beep. External signal: Machine error.
Unit 5: Troubleshooting ERROR SIGNALS Error No. LCD Display Description BCC Check error 17 Cause: BCC attached to sending data (for an item) is different. Remedy: Ensure the data communication settings are correct. Alarm sound: Three short beeps. External signal: Machine error. Item Number error 18 Cause: The sequence number of present and past print data (for an item) does not match. Remedy: Ensure data communication settings are correct. Alarm sound: Three short beeps.
Unit 5: Troubleshooting ERROR SIGNALS Error No. LCD Display Description RFID Tag error Cause: Difficulties writing into RFID tag. Remedy: Write information in another RFID tag. Alarm sound: Three short beeps. External signal: Machine error. RFID Tag error 23 Cause: Difficulties writing into the RFID tag. Remedy: Replace the RFID tag. Press the Line key to retry. Alarm sound: Three short beeps. External signal: Machine error. RFID Protect error Cause: The RFID tag is write-protected.
Unit 5: Troubleshooting TROUBLESHOOTING TABLE IMAGE VOIDS Damaged print head. Replace print head. Damaged electronics. Replace circuit board. Damaged or worn platen roller. Replace platen roller. Vertical line in printed image. Dirty or defective print head. LIGHT PRINT IMAGES Low print head energy/darkness. Adjust darkness control. Low print head pressure. Adjust head balance. Foreign material on print head. Clean print head and platen roller. Poor head alignment.
Unit 5: Troubleshooting NO PRINTED IMAGE No voltage output. Test power supply and replace as necessary. Damaged print head. Replace print head. Damaged electronics. Replace circuit board. Interface problems. Check. Refer to relative instructions below. Data input error. Ensure correct data stream. LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL Power cable issues. Ensure properly connected. Ensure not defective. Incorrectly positioned display potentiom- Adjust as required. eter.
Unit 5: Troubleshooting INTERFACE TROUBLESHOOTING This unit provides a checklist for the various interface types. Locate the checklist relative to the interface used and perform each of the troubleshooting tasks until the problem has been isolated. PARALLEL INTERFACE CHK TROUBLESHOOTING STEP Ensure the interface module is correctly installed. Run self-test to verify. Ensure the printer cable is connected to the appropriate LPT port on the host computer.
Unit 5: Troubleshooting LAN EHTERNET INTERFACE CHK TROUBLESHOOTING STEP Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does not print, there ma y be a hardware problem. Ensure the serial cable meets specifications and is correctly connected at each end. Ensure the cable and its ports are not defective. Ensure that a faulty print server or other protocol related senarios are not creating a queue setup issue.
Unit 5: Troubleshooting TEST PRINT TROUBLESHOOTING Chapter provides instruction on special printing to identify and resolve specific print problems. HEX DUMP Allows the operator to determine if there were problems in the downloading of data. TEST LABEL Allows the operator to identify specific problems regarding mechanical performance and setup. HEX DUMP MODE The contents of the print buffer can be examined using the Hex Dump Mode. In the left column, each line of data received is numbered.
Unit 5: Troubleshooting TEST LABEL PRINTING The test label is designed to assist in the identification of print problems. Follow the flow chart provided below to perform this activity.
Unit 5: Troubleshooting NOTE: The only print problem that the following sample test label does not display is fading of print image from one side of the label to the other. This is the result of improper print head balance. Compare this scale on each side to ensure the print is evenly spaced horizontally . Visually inspect these rows for voids indicating defective head elements. SAMPLE TEST LABEL Label Contents Will Vary Depending on Test Label Type .
Unit 5: Troubleshooting SENSOR LOCATIONS This chapter provides a diagram identifying the locations of the printer’s various sensors. Refer to the diagram provided below. 0.69" 0.25" Eye-Mark Sensor Transmittor / Paper End Sensor 0.64" Print Width: 4.09"/4.20" Print Head LABEL PRINT DIRECTION 2.05" Invalid Area for Print 0.45" 0.63" 0.
MAINTENANCE • • • SATO GT4xxe Series Operator Manual Cleaning Procedures Replacement Procedures Adjustment Procedures PN 9001138C Page 6-1
Unit 6: Maintenance CLEANING PROCEDURES Cleaning of the printer is a necessary maintenance activity to ensure print quality and long printer life. There are two basic types of cleaning involved; the removal of loose debris and the removal of residue. Use a soft cloth and/or a pneumatic blower to remove debris from the printer. This process should be performed prior to the removal of residue.
Unit 6: Maintenance REPLACEMENT PROCEDURES This unit contains step-by-step instructions for the removal and replacement of all primary components and sub-assemblies. PRINT HEAD REPLACEMENT If the print head becomes damaged or worn, it can be easily removed and replaced without having to make critical adjustments. 1 Switch off the printer and disconnect the power supply cord. 2 Open the top housing cover. 3 Press print head release lever (1, Figure 6-1) to the right.
Unit 6: Maintenance 5 4 3 2 Figure 6-1b, Print Head Replacement PLATEN ROLLER REPLACEMENT The platen roller is considered to be a high wear component due to its treading against the print media. This treading contact will eventually wear grooves into the rubber material and negatively effect print output. 1 Switch off the printer, disconnect the power supply cord. 2 Remove the side cover and lower front housing cover.
Unit 6: Maintenance 3 1 2 Figure 6-2, Platen Roller Replacement SATO GT4xxe Series Operator Manual PN 9001138C Page 6-5
Unit 6: Maintenance ADJUSTMENT PROCEDURES This unit covers all of the printer and printer accessory adjustments. These adjustments include mechanical adjustments required following the replacement of components and assemblies, in addition to, the operational adjustments required following a job change. PRINT HEAD ALIGNMENT Print head position has a direct impact on print quality. The print head must be parallel with the platen roller for the printed image to be consistent across the label.
Unit 6: Maintenance PRINT HEAD PRESSURE ADJUSTMENT Print head pressure adjustment allows for the print head to be adjusted to accommidate different media types (thicknesses). The pressure setting switch is two position (normal, high). The table that follows coorelates the media used with a pressure setting. PRESSURE ADJUSTMENT MEDIA Thin paper, normal label, etc. Thick paper, tag stock, etc. SCALE THICKNESS (MM) Normal 0.080.0.200 High 0.200.0.
Unit 6: Maintenance PRINT HEAD BALANCE ADJUSTMENT Print head balance is the equalization of pressure against the platen roller from one end to the opposite. If the print head balance is out of adjustment, the printed image will be darker on side of the label than the other and the media will be proned to want to travel in the direction of least resistance. The adjustment of print head balance on the label can be subjective.
Unit 6: Maintenance RIBBON GUIDE ADJUSTMENT If the print ribbon is not spread smoothly over the print head when it makes contact with the media, print voids will occur at the point of the ribbon fold. Typically, this is the result of the axis of one of the following not being perfectly parallel: ribbon spindle, ribbon roller, print head, or ribbon guide. The purpose of the adjustable ribbon guide is to compensate for the axis deviations of the other three.
Unit 6: Maintenance LABEL SENSOR POSITIONING The label sensor assembly provides a mounting apparatus for the eye-mark, gap, and paper-end sensors. Position adjustment of the label sensor is not required when using standard label media. When non-standard media is used, place a section of the media on the media ramp oriented as if loaded for printing. Manually grasp the sensor assembly and move it laterally so that the sensor indicators embossed in its side are aligned with the reference marks on the media.
Unit 6: Maintenance POTENTIOMETER ADJUSTMENTS These operational adjustments are for fine tuning the printer as necessary following the configuration process and are largely confined to the four potentiometers located on the operator panel. Refer to the table below for their function. POTENTIOMETER DESCRIPTION/PROCEDURE VOLUME Adjusts the audible decimal level for error indication. Power on the printer, place on-line, and open the print head. When the beep is emitted, adjust the volume level accordingly.
Unit 6: Maintenance SATO GT4xxe Series Operator Manual PN 9001138C Page 6-12
