Operator Manual For printer model: CG2 Series CG208DT CG212DT CG208TT CG212TT Direct Thermal Type 203 dpi/ 305 dpi Thermal Transfer Type 203 dpi/ 305 dpi Read this Operator Manual before and during usage of the above product. Keep this document handy for future reference.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Safety Precautions Safety Precautions Please read the following information carefully before installing and using the printer. Pictographic Symbols This instruction manual and the printer labels use a variety of pictographic symbols to facilitate safe and correct use of the printer and to prevent injury to others and property damage. The symbols and meanings for them are given below. Be sure to understand these symbols well before reading the main text.
Safety Precautions Caution Power cord Do not place in areas with high • Keep the power cord away from humidity hot devices. Getting the power • Do not place the printer in areas cord close to hot devices could with high humidity or where concause the cord’s covering to densation forms. If condensamelt and cause a fire or electrition forms, immediately turn off cal shock. the power switch and do not use • When unplugging the power the printer until it dries.
Safety Precautions Precautions for Installation and Handling Printer operation can be affected by the printer environment. Refer to the following instructions for installation and handling of CG2 Series printer. Select a Safe Location Place the printer on a surface that is flat and level. Keep the printer out of high temperature and humidity. If the surface is not flat and level, this may result in poor print quality. This may also cause malfunction and shorten the life span of the printer.
Table of Contents TABLE OF CONTENTS Introduction................................................................................................................1 - 1 1.1 Features of the Printer ................................................................................................. 1 - 1 1.2 Unpacking .................................................................................................................... 1 - 2 1.3 Parts Identification ...................................................
Table of Contents Interface Specifications ............................................................................................7 - 1 7.1 Interface types ............................................................................................................. 7.2 RS232C Serial Interface .............................................................................................. 7.3 Universal Serial Bus (USB) Interface ...........................................................................
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Section 1: Introduction INTRODUCTION Thank you for your investment in this SATO printer product. This Operators Manual contains the basic information about the installation, setup, configuration, operation and maintenance of the printer.
Section 1: Introduction 1.2 UNPACKING When unpacking the printer, take note of the following: 1. The box should stay right-side up. Lift the printer out of the box carefully. 2. Remove all the packaging from the printer. 3. Remove the accessory items from their protective containers. 4. Set the printer on a solid, flat surface. Inspect the shipping container and printer for any sign of damage that may have occurred during shipping.
Section 1: Introduction 1.3 PARTS IDENTIFICATION Front view 1 6 2 7 3 8 4 5 1 Operator panel It consists of two contact buttons and one two-color (red and green) LED indicator. 2 6 Press this button to turn the power on or off. 7 Top cover Cover open/close latch Pull these latches on both sides of the printer forward to open the Top cover of the printer. 4 FEED/LINE button Press this button to select the printer status (online/ offline) or to feed the paper.
Section 1: Introduction 1.3 PARTS IDENTIFICATION (cont’d) Back view Type1: USB and RS232C on-board 11 12 9 13 14 15 10 Type2: USB and LAN on-board 11 12 13 16 15 9 Top cover 10 Media inlet 14 To connect printer to the host computer using RS-232C interface. An opening for Fan-folded media or media from unwinder to feed in to the printer. 11 VR1 potentiometer (Gap) This potentiometer is used to adjust the sensing level for the gap sensor.
Section 1: Introduction 1.2 PARTS IDENTIFICATION (cont’d) Internal view when Top cover is opened 17 17 18 19 19 20 22 21 20 22 21 23 23 24 24 25 25 CG208TT/ CG212TT 17 Print head This component is used to print on the paper. Perform maintenance at regular intervals. 18 Roll media holder Supplied yellow microdriver Used to adjust the potentiometers. 23 Lower Gap sensor Detects the gap of the label or center-hole in the tag stock.
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Section 2: Installation INSTALLATION This section assists you in installing consumable media in the printer, as well as adjustment instructions and installing other optional attachment units. The following information is provided: • • • • • 2.1 Site Location 2.2 Media Selection 2.3 Loading Labels or Tags 2.4 Loading the Carbon Ribbon (For CG208TT, CG212TT only) 2.
Section 2: Installation 2.1 SITE LOCATION Consider the following when setting up the printer: • Place the printer on a solid flat surface with adequate space. Make sure there is enough space above the printer to provide clearance for the top cover to swing open. • Place it away from hazardous materials or dusty environments. • Place it within operational distance of the host computer, within interface cable specifications. 2.
Section 2: Installation 2.3 LOADING LABELS OR TAGS 2.3.1 Loading Roll media 1. With the power supply off, pull the cover open/close latches 1 on both sides of the printer toward you to unlock the top cover, and then open the top cover 2 . 1 Note: Make sure that the cover rests firmly so that it will not fall forward and injure your hands. 2 1 2. While holding the media guide slide lever, adjust the width of the media holder 1 to match the media size. 1 Media guide slide lever 3.
Section 2: Installation 2.3 LOADING LABELS OR TAGS (cont’d) 5. Close the top cover until it clicks into position. Notes: • • Be careful not to get your fingers pinched while closing the top cover. If the optional dispenser has been purchased, see Section 8.2 Optional Accessories - Dispenser on how to route the media. 6. After loading the media, turn on the power. The printer is online and the ON LINE (POWER) indicator lights green.
Section 2: Installation 2.3 LOADING LABELS OR TAGS (cont’d) 2.3.2 Loading Fan-folded media 1. With the power supply off, pull the cover open/close latches on both sides of the printer toward you to unlock the top cover, and then open the top cover. 1 Note: 2 Make sure that the cover rests firmly so that it will not fall forward and injure your hands. 1 2. Pass the fan-folded media through the opened window at the rear of the unit. Note: Make sure the printed side of the media is facing upwards. 3.
Section 2: Installation 2.3 LOADING LABELS OR TAGS (cont’d) 5. After loading the media, turn on the power. The printer is online and the ON LINE (POWER) LED lights green. When the printer is ready, press the FEED/LINE button to output the leading part of the media. ON LINE (POWER) Caution • • When replacing media, bear in mind that the print head and its surrounding area remain hot. Keep your fingers away from these areas to prevent injury.
Section 2: Installation 2.4 LOADING THE CARBON RIBBON (FOR CG208TT, CG212TT ONLY) The CG208TT and CG212TT printers enable two types of printing, Thermal transfer and Direct thermal. Thermal transfer paper media requires the use of carbon ribbon for print application. In such a scenario, it is the carbon ribbon that contains the ink that will be transferred to the media. Direct thermal paper media has a coating on the surface that is made visible through the application of heat from the print head.
Section 2: Installation 2.4 LOADING THE CARBON RIBBON (FOR CG208TT, CG212TT ONLY) (cont’d) 3. Open the carbon ribbon package, and then load the ribbon in the ribbon supply unit. With the ribbon winding in clockwise direction, push in the ribbon roll to the right side of the ribbon supply unit 1 . Then fix the other side of the ribbon roll to the left of 1 2 the ribbon supply unit 2 . Turn the ribbon roll until the core snaps on the protrusion of the left ribbon supply unit.
Section 2: Installation 2.4 LOADING THE CARBON RIBBON (FOR CG208TT, CG212TT ONLY) (cont’d) 5. From the ribbon supply unit, pass the carbon ribbon underneath the print head assembly to the ribbon wind-up unit. Affix the carbon ribbon to the ribbon core using adhesive tape, and wind it up several times in the direction shown by the turn arrow. Confirm that the ribbon has been loaded as shown in the figure below or as illustrated on the inner side of the top cover.
Section 2: Installation 2.5 CONNECTIONS This section explains the power cable and interface cable connection procedures. 2.5.1 Standard interface connection CG2 Series printers have two types of Main PCBs, and each type of PCB is equipped with a different type of interface to perform data communication with the host. These are described as follows. 1) Type 1: USB and RS232C on-board 2) Type 2: USB and LAN on-board Connect only one type of interface cable from the printer to the host computer.
Section 2: Installation 2.5 CONNECTIONS (cont’d) 2.5.2 Connecting the optional keypad The optional keypad can be connected to the RS-232C terminal of the Type 1, CG2 Series printer, thus providing a stand-alone feature. This feature enables users to enter simple commands flashes in red in long intervals for the printer, by the connected keypad, without connecting to a host computer. 1. Make sure that power cable is not connected to the printer. 2.
Section 2: Installation 2.5 CONNECTIONS (cont’d) 2. Connect the DC power plug from the AC adapter to the DC input power terminal on the back of the printer. Make sure the flat side of the DC power plug is facing upward. Secure the printer with one hand, and insert the cable firmly. Flat side faces up DC input power terminal 3. Insert the AC power plug into a AC power outlet. Make sure that the AC voltage of your region is within the range of AC 100 to 240V, 50/60 Hz.
Section 3: Operation and Configuration OPERATION AND CONFIGURATION Before using the printer, it is best to read this manual thoroughly. Otherwise, you may disturb default settings on which the instructional procedures in this manual are based. Most of the printer’s settings are controlled via standard SBPL commands or by using the provided SATO Utilities Tool application.
Section 3: Operation and Configuration 3.1 OPERATOR PANEL The operator panel located on the top front, consists of two buttons and one two-color (red and green) LED indicator. • POWER button Press POWER button to turn on or off the printer. Press POWER button together with FEED/LINE button to enter various operating modes. • FEED/LINE button • Press FEED/LINE button during normal print operation to pause the printing and set the printer to offline mode.
Section 3: Operation and Configuration 3.1 OPERATOR PANEL (cont’d) The CG2 Series printer has three potentiometers to change the printer settings. VR1 and VR2 potentiometers are located at the bottom back panel of the printer, while VR3 potentiometer is located at the bottom right of the front side. • VR1 (Gap) potentiometer This potentiometer is used to adjust the sensing level for the gap sensor. This adjustment should be done in the Factory Adjustment Mode.
Section 3: Operation and Configuration 3.2 OPERATING MODES (cont’d) The following flow chart provides a clear summary of each of the modes and its access method. Procedures Printer start-up and ON LINE (POWER) indicator responses Operating Mode and ON LINE (POWER) indicator responses Power off Press POWER button Solid red light Normal Mode (Online) Solid green light Release POWER button and keep holding FEED/LINE button until the desired mode lighting pattern is shown.
Section 3: Operation and Configuration 3.3 USER TEST PRINT MODE This mode produces test labels for diagnostic purposes. Preparation: Make sure the media or ribbon (if required) are properly loaded in the printer. Procedures 1 While pressing FEED/LINE button, press POWER button. POWER button 2 Release and keep holding FEED/LINE button. 3 4 Printer status Printer start-up ON LINE (POWER) indicator Solid red light User Test Print Mode.
Section 3: Operation and Configuration 3.3 USER TEST PRINT MODE (cont’d) 3.3.1 Output Data of the User Test Print The output data of the User Test Print shows the current settings of the printer. These output data are printed in three parts, each with the printing area of 60mm [2.36”] (Width) x 80mm [3.15”] (Pitch), Standard. First print-out (Settings) No.
Section 3: Operation and Configuration 3.3 USER TEST PRINT MODE (cont’d) Second print-out (Protocol code setting values) No. Print Item 1 STX 2 ETX 3 ESC 4 ENQ 5 CAN 6 NULL 7 OFFLINE 8 AUTO ONLINE 9 ZERO SLASH Zero slash 10 EURO Euro code Third print-out (Interface) Type 1: USB and RS-232C on board No.
Section 3: Operation and Configuration No. Print Item Contents of the print data 10 IP Address IP address 000.000.000.000 ~ 255.255.255.255 11 Subnet Mask Subnet mask 000.000.000.000 ~ 255.255.255.255 12 Default Gateway Default gateway 000.000.000.000 ~ 255.255.255.255 13 DHCP DHCP Enable / Disable 14 RARP RARP Enable / Disable Optional Wireless LAN installed on Type 1 board (with RS-232C) No.
Section 3: Operation and Configuration 3.4 FACTORY TEST PRINT MODE This mode produces test labels for diagnostic purposes. Preparation: Make sure the media or ribbon (if required) are properly loaded in the printer. Procedures 1 While pressing FEED/LINE button, press POWER button POWER button 2 Release and keep holding FEED/LINE button. Printer status Printer start-up ON LINE (POWER) indicator Solid red light User Test Print Mode.
Section 3: Operation and Configuration 3.4 FACTORY TEST PRINT MODE (cont’d) 3.4.1 Output Data of the Factory Test Print The output data of the Factory Test Print shows the internal operating parameters of the printer. These output data are printed in three parts, each with the printing area of 60mm [2.36”] (Width) x 80mm [3.15”] (Pitch), Standard. First print-out (Settings) No.
Section 3: Operation and Configuration 3.4 FACTORY TEST PRINT MODE (cont’d) Second print-out (Settings) This setting information is similar to the first print-out in user test print mode. Refer to Section 3.3.1 Output Data of the User Test Print for details. Third print-out (Interface) This interface information is similar to the third print-out in user test print mode. Refer to Section 3.3.1 Output Data of the User Test Print for details. 3.
Section 3: Operation and Configuration 3.5 OPERATION SETTING MODE (cont’d) Procedures 4 Briefly press the FEED/LINE button repeatedly to select different operation setting mode cyclically.
Section 3: Operation and Configuration 3.5 OPERATION SETTING MODE (cont’d) Notes: • • • • • • Briefly press the FEED/LINE button to select the desired function, and then execute the selected function by pressing and holding the FEED/LINE button for more than 3 seconds. When the desired interface is selected, this setting will be valid after you restart the printer. When HEX dump mode is selected, the printer will be set to this mode only once by restarting the printer.
Section 3: Operation and Configuration 3.6 PROGRAM DOWNLOAD MODE (cont’d) Caution • • Downloading firmware will initialize all the previous settings (set by Utilities tool application or by commands). Write down its setting details or keep a copy of FACTORY TEST PRINT for your information in case you wish to maintain the same settings in the future.
Section 3: Operation and Configuration 3.7 FONT DOWNLOAD MODE In this mode, the printer is set to download fonts from the host computer. Remember to set the printer to the correct active interface to be used for the data transfer. Status of printer in Font Download Mode Activation via operation setting mode or download command. Start-up ON LINE (POWER) indicator responses Off (while pressing FEED/LINE) Change to solid red light after release of FEED/LINE No (From step 5 of Operation Setting Mode.
Section 3: Operation and Configuration 3.8 DEFAULT SETTING MODE When default setting mode is selected and executed in Operation Setting mode (refer to Section 3.5 Operation Setting Mode), the printer will reset to the default setting (factory preset) as listed below. No.
Section 3: Operation and Configuration 3.9 HEX DUMP MODE HEX Dump Mode allows you to print the contents of the receive buffer in a hexadecimal format. This feature allows the data stream to be examined for errors and troubleshooting. After selecting the HEX Dump Mode in Operation Setting Mode, restart the printer (refer to Section 3.5 Operation Setting Mode). The printer then awaits data feeds and when data arrives, it prints out the HEX data continuously.
Section 3: Operation and Configuration 3.10 PRINT MODE OF WIRELESS LAN SETTING (cont’d) Notes: • • • If you missed the chance to release the FEED/LINE button in step 3 above, just keep holding the FEED/ LINE button and wait for the next cycle. If you released the FEED/LINE button at the wrong ON LINE (POWER) indicator, just turn off the power and restart the procedure. The printer will continuously print the wireless LAN setting information until the FEED/LINE button is pressed.
Section 3: Operation and Configuration Second print-out (Detailed settings) No. Print Item Contents of the print data 1 WLANAuthentication Wireless LAN authentication function OpenSystem SharedKey 2 WEPKey1 WEP key 1 (*1) 3 WEPKey2 WEP key 2 (*1) 4 WEPKey3 WEP key 3 (*1) 5 WEPKey4 WEP key 4 (*1) 6 WEPKeyIndex WEP key index 1 to 4 7 WPAAuthentication WPA/WPA2 authentication function PSK EAP(IEEE802.
Section 3: Operation and Configuration 3.11 ERROR OCCURRENCE WHILE DOWNLOADING The following are the possible causes of errors in program/font download. (1) The flash ROM may be in a state that fails to permit data being written to it. (2) Incorrect data are received while transferring downloaded data. 3.11.1 Operation Status when having an Error in Downloading Process The ON LINE (POWER) indicator responses when having an error in downloading process are as follows.
Section 3: Operation and Configuration Notes • • As for the labels issued after having a head error, check the print quality and perform reading of barcode by scanner. As soon as possible, stop using the print head to prevent further damage. If necessary, get the print head replaced. The head check range (Barcode print area) is valid for the barcodes printed by the barcode specification command such as (ESC+B, ESC+D, ESC+BD).
Section 3: Operation and Configuration 3.12.3 Head Check Range (Barcode Print Area) When the Barcode print area is selected for the head check range, the head check will be performed in the area which barcode is printed. Thermal head Font Font Barcode (1) Font (2) Head check range * The head check will be performed in the barcode print area between (1) and (2) only.
Section 3: Operation and Configuration 3.13 PRINTER CONFIGURATIONS SETTING You can set the printer configuration by sending commands from the host computer or by using the Utilities Tool application provided (SATO Accessory CD-ROM). No.
Section 3: Operation and Configuration No. Category Setting item Setting contents 27 LAN interface *2 LAN mode Protocol for driver(STATUS4)Cyclic response *3 Protocol for driver(STATUS4)ENQ response *3 1 port connection/ENQ response(STATUS3) 28 Non-standard code Nonstandard code switching Standard code/Nonstandard code Nonstandard code setting Nonstandard code settings for STX, ETX, ESC, ENQ, CAN, NULL, OFFLINE Firmware download Download firmware from the host computer.
Section 3: Operation and Configuration 3.14 HEAD OVER-TEMPERATURE PROTECTION When the head temperature exceeds 70 ºC (158 ºF), the head over-temperature protection will be activated and the print operation will be paused until the temperature drops down to 55 ºC (131 ºF). Print start Head temperature check (Higher than 70 ºC, 158 ºF?) No Print operation will occur when the head temperature becomes lower than 70 ºC (158 ºF).
Section 3: Operation and Configuration 3.15 PROTECTION FUNCTION WHEN USING AC ADAPTER When the print ratio per label exceeds the ratio shown in the table below, print job is paused temporarily because of the protective pause function.
Section 3: Operation and Configuration 3.16 MEASURES FOR RFID ERROR (OPTIONAL) The printer equipped with this feature only if the optional RFID kit is installed. If the number of tag write/read failures exceeds the maximum retry counts specified in [RFID tag error ignore counts] or [Retry counts], the printer will indicate an error with ON LINE (POWER) indicator blinking and it will pause to wait for key entry. To restart the print, refer to the following operations.
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Section 4: Troubleshooting TROUBLESHOOTING If you are unable to produce printouts on the CG2 Series printer, use this section to make sure the basics have been checked, before deciding you are unable to proceed any further. This section is divided into four parts: • 4.1 Error signal troubleshooting • 4.2 Troubleshooting table • 4.3 Interface troubleshooting • 4.
Section 4: Troubleshooting 4.1 ERROR SIGNAL TROUBLESHOOTING The ON LINE (POWER) indicator lights or flashes in different colors and patterns listed below to alert user that an error has occurred on the printer. [Indicator sequence (as shown from left to right): Off, Solid red light, Solid green light] Item Hardware error Contents FLASH ROM error ON LINE (POWER) LED Solid red Causes Corrective Actions 1), 2) Board replacement 1) FLASH ROM read/ write error.
Section 4: Troubleshooting Item Option Warning Contents Cutter Buffer near full ON LINE (POWER) LED Causes Corrective Actions Red x twice ->Off 1) Cutter is not connected. 1) Connect the cutter unit. (blinks in long interval) 2) Cut operation was not performed successfully. 2) Set and feed the paper again. Green -> Red 1) Free space for receive buffer is low. 1) Pause the data transmission on the host side and wait to have enough buffer space. 1) Remaining amount of ribbon is little.
Section 4: Troubleshooting 4.2 TROUBLESHOOTING TABLE TROUBLESHOOTING TABLE NO POWER Printer does not turn on. Power connector or AC adapter is not properly connected. NO LABEL MOVEMENT Media is not set properly. Set media and media guide correctly Incorrect label sensor selected. Set the sensor correctly by printer setting tool. Dirty platen roller. Clean the platen roller. Damaged platen gear. Replace platen roller and gear. INCORRECT LABEL POSITIONING Incorrect label sensor selection.
Section 4: Troubleshooting TROUBLESHOOTING TABLE LIGHT PRINT IMAGES Low print head darkness. Adjust darkness level setting. Foreign material on print head. Clean print head and platen roller. Excessive print speed. Reduce print speed setting. UNEVEN PRINT DARKNESS Damaged or worn platen roller. Replace platen roller. Dirty print head. Clean print head. Defective print head. Replace print head as required. SMEARED PRINT IMAGES Poor media quality Use higher quality media.
Section 4: Troubleshooting 4.3 INTERFACE TROUBLESHOOTING This chapter provides a checklist for the various interface types. Locate the checklist relative to the interface used and perform each of the troubleshooting tasks until the problem has been isolated. UNIVERSAL SERIAL BUS (USB) INTERFACE If nothing prints during a test print, verify the device drivers have been successively installed by performing the following: CHK TROUBLESHOOTING STEP Click on Start, Settings, and then Control Panel.
Section 4: Troubleshooting WIRELESS LAN INTERFACE (OPTIONAL) CHK TROUBLESHOOTING STEP Ensure the antenna is properly and completely installed. Ensure the wireless LAN unit is properly installed. Ensure the green connection lights on the back of the interface board are illuminated. If not obtaining an IP address, check the SSID or encryption and ensure those were properly entered. 4.
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Section 5: Cleaning and Maintenance CLEANING AND MAINTENANCE This section provides information on user maintenance for the CG2 Series printer. The following information is covered here: • 5.1 Cleaning The Print Head, Platen and Rollers • 5.2 How To Clean The Printer (Cleaning Kit) • 5.3 How To Clean The Printer (Cleaning Sheet) • 5.4 Easy Replacement of Parts • 5.5 Adjusting Print Quality Caution • • • • • When cleaning the print head, bear in mind that the print head and its surroundings may be hot.
Section 5: Cleaning and Maintenance 5.1 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS The print head not only generates printouts of barcodes, but also graphics and text. To produce optimal printing, it must be kept clean in spite of the dirt and adhesive that constantly accumulates on its print surface. Furthermore, dirt can accumulated along the label path, affecting parts like sensors and guides, and reducing their performance. Therefore, it is important to clean these important components periodically.
Section 5: Cleaning and Maintenance 5.2 HOW TO CLEAN THE PRINTER (CLEANING KIT) (cont’d) 9. Locate the I-Mark sensor on the left Media guide, and the Gap sensor in the middle of media path and near the print head. (See figures on the right). I-Mark sensor is underneath the media guide Gap sensor Media guide 10.Dab a cotton cloth with the same cleaning solution. Clean any foreign matter from the exposed surface of the media guides and sensor.
Section 5: Cleaning and Maintenance 5.4 EASY REPLACEMENT OF PARTS It is easy to replace the print head and platen roller of the CG2 Series printer. The one-touch, tool-less print head release mechanism enables the print head to be quickly and easily replaced. The platen roller can be replaced without the need to use any tools. 5.4.1 Releasing/ Replacing the Print Head The print head on the printer is a user-replaceable item. If it becomes damaged for any reason, it can be easily removed and replaced.
Section 5: Cleaning and Maintenance 5.4 EASY REPLACEMENT OF PARTS (cont’d) For CG212 TT and CG218 TT Thermal transfer printer 1. Make sure the printer is turned off, and remove the power cable. 2. Lift the Top Cover. 3. Pull the lever on the middle of the ribbon unit downward to pull out the ribbon unit. Then, simply let down the ribbon unit. There is a stopper midway through its movement range that will prevent the ribbon unit from snapping down. Lever 4.
Section 5: Cleaning and Maintenance 5.4 EASY REPLACEMENT OF PARTS (cont’d) 5.4.2 Releasing/ Replacing the Platen roller 1. Make sure the printer is powered off and remove the power cable. 2. Lift the Top Cover. 3. Locate the two platen bearings on each side of the platen roller, and turn the handles in the direction as shown. 4. Lift up the defective platen roller assembly with the handles and replace it with a new one. 5. Follow the above steps, in reverse sequence, to reassemble the parts.
Section 6: General Specifications GENERAL SPECIFICATIONS 6.1 PRINTER BASIC SPECIFICATIONS MODEL NAME CG208 DT CG212 DT CG208 TT CG212 TT PHYSICAL CHARACTERISTICS Width 128 mm (5.04”) Depth 235 mm (9.25”) Height 173 mm (6.81”) Weight 1.5 kg (3.3 lbs.) 1.6 kg (3.5 lbs.) POWER SUPPLY (AC ADAPTER) Input Voltage 100-240 V AC, +/-10%, 50/60 Hz (Full range) Output Voltage 19 V DC, +/-5%, 3A Power Consumption At peak times: 40 Watts / 60 VA (at 30% printing ratio) During standby: 2.5 Watts / 5.
Section 6: General Specifications MODEL NAME CG208 DT/ CG208TT CG212 DT/ CG212TT MEDIA (Be sure to use media manufactured or certified by SATO) Type Direct Thermal / Thermal Transfer depending on print model (DT or TT) Roll stock or Fan-fold Wind Direction Roll stock: Face In or Face out Maximum outer diameter: 130 mm (5.12”) with Inner core diameter: 40 mm (1.5”) Maximum outer diameter: 115 mm (4.5”) with Inner core diameter: 26.
Section 6: General Specifications MODEL NAME CG208 DT CG212 DT CG208 TT CG212 TT MEDIA (Be sure to use media manufactured or certified by SATO) Non-adhesive paper/ Tag Non-adhesive paper/ Tag Continuous Continuous Cutter Size Tear-off Pitch: 9 to 603 mm (0.35” to 23.74”) Width: 15 to 63 mm (0.59” to 2.48”) Pitch: 25 to 603 mm (0.98” to 23.74”) Width: 15 to 63 mm (0.59” to 2.48”) Pitch: 15 to 603 mm (0.59” to 23.74”) Width: 15 to 63 mm (0.59” to 2.48”) Pitch: 9 to 403 mm (0.35” to 15.
Section 6: General Specifications MODEL NAME CG208 DT CG212 DT CG208 TT CG212 TT SENSING Gap/Tag-hole (Transmissive) Sensitivity Adjustable I-Mark (Reflective) Sensitivity Adjustable Cover Open Fixed Ribbon End Fixed Dispenser Only available if installed LABEL ISSUING MODES Standard: Continuous mode, Tear -off mode, Sensor off mode Optional mode: Dispenser mode, Cutter mode SELF-DIAGNOSIS Print Head Check Cover Open Detection Paper End Detection Test Print Print Head Check Cover Open Detec
Section 6: General Specifications MODEL NAME CG208 DT CG212 DT CG208 TT CG212 TT CHARACTER FONT CAPABILITIES CHARACTER CONTROL Magnification Expansion up to 12 x in either the vertical or horizontal BARCODE CAPABILITIES Linear Bar Codes UPC-A/UPC-E, JAN/EAN, CODE39, CODE93, CODE128, GS1-128 (UCC/EAN128), CODABAR(NW-7), ITF, Industrial 2 of 5, Matrix 2 of 5, BOOKLAND, MSI, POSTNET, GS1 DataBar (RSS) * GS1 DataBar is new version of RSS-14.
Section 6: General Specifications MODEL NAME CG208 DT CG212 DT CG208 TT CG212 TT HARDWARE AND RELATED Operation keys POWER and FEED/LINE buttons Indicators ON LINE (POWER): One (lights or flashes in two colors: green or red). Potentiometer for adjustment VR1 - Label Gap sensor adjustment/ Center tag hole sensor adjustment (Adjusts the sensor slice level.) VR2 - I-mark sensor adjustment (Adjusts the sensor slice level.) VR3 - Cut position adjustment (Only applicable when cutter unit is installed.
Section 6: General Specifications 6.2 OPTIONAL ACCESSORIES SPECIFICATIONS CUTTER SPECIFICATIONS Media Type Media Size Non-adhesive paper and Label Pitch including liner: 25 to 603 mm (0.98” to 23.74”) (For CG208TT/ CG208DT) Pitch including liner: 25 to 403 mm (0.98” to 15.87”) (For CG212TT/ CG212DT) Width including liner: 15 to 63 mm (0.59” to 2.48”) Thickness 0.06 to 0.16 mm (0.002 to 0.006 in.) Dimensions W 108 X D 50 X H 98 mm (W 4.25” X D 1.97” X H 3.86”) Weight 0.3 kg (0.
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Section 7: Interface Specifications INTERFACE SPECIFICATIONS This section presents the interface types and their specifications for the CG2 Series printers. These specifications include detailed information to assist in the selection of the most appropriate method for the printer to interface with the host. The following information is presented in this section: • 7.1 Interface types • 7.2 RS232C Serial Interface • 7.3 Universal Serial Bus (USB) Interface • 7.
Section 7: Interface Specifications 7.2 RS232C SERIAL INTERFACE 7.2.1 Basic Specifications of RS-232C Serial Interface This interface complies with the RS-232C standard. It is available with Type 1 board. Interface connector DB-9S or equivalent (Male) Cable length: 5m or less Communication settings Use Printer configuration tool or command to setup.
Section 7: Interface Specifications 7.2 RS232C SERIAL INTERFACE (cont’d) Function descriptions Function Description Baud rate setting Select the data rate (bps) for the RS232 port. Data bit length Sets the printer to receive either 7 or 8 bits of data for each byte transmitted. Parity setting Selects the type of parity used for error detection. Stop bit setting Selects the number of stop bits to end each byte transmission.
Section 7: Interface Specifications 7.2 RS232C HIGH SPEED SERIAL INTERFACE (cont’d) 7.2.2 Ready/Busy This protocol controls the reception of print data only by the control of hardware signal. Use the command to toggle between single item buffer and multi item buffer. When the print data (STX ESC+”A”~ ESC+”Z” ETX) is sent from the host in the conditions below, received data may be incorrect.
Section 7: Interface Specifications 7.2 RS232C HIGH SPEED SERIAL INTERFACE (cont’d) 7.2.3 X-ON/X-OFF This transmission protocol informs the host if the printer is ready to receive data, by sending the “XON” (Hex 11H) or “XOFF” (Hex 13H) code. When the print data (STX ESC+”A”~ ESC+”Z” ETX) is sent from the host in the conditions below, received data may be incorrect.
Section 7: Interface Specifications 7.3 UNIVERSAL SERIAL BUS (USB) INTERFACE This printer supports the USB 2.0-compliant interface and the transfer rate at 12.5 Mbits/second. The Universal Serial Bus (USB) interface requires a driver (shipped with each printer) that must be loaded on your PC and the PC must be configured to support USB peripherals using Windows2000/XP/Server2003/Vista. Details for loading the USB driver are contained in the CD-ROM that is shipped with each printer.
Section 7: Interface Specifications 7.3 UNIVERSAL SERIAL BUS (USB) INTERFACE (cont’d) 7.3.2 Pin Assignments Pin No. Description 1 VBus 2 -Data(D-) 3 +Data(D+) 4 GND Notes • • • • USB interface is supported only by Windows2000/XP/Server2003/Vista/Server2008. USB connection might fail on some “Windows2000/XP/Server2003/Vista/Server2008” hosts. Be sure to use the instruction manual of your PC, or consult with the PC (host) manufacturer. Recommended length for USB cable is 1m.
Section 7: Interface Specifications 7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN 7.4.1 Basic Specifications of LAN A Local Area Network (LAN) interface requires a driver shipped with each printer that has the interface installed. The driver must be loaded on the host computer and configured to run one of the supported network protocols using a 10/100BaseT LAN connection.
Section 7: Interface Specifications Communication configuration The following settings can be configured via the Printer configuration tool or commands. Command Setting range LAN mode IP address 0.0.0.0 ~ 255.255.255.255 Subnet mask 0.0.0.0 ~ 255.255.255.255 Gateway address 0.0.0.0 ~ 255.255.255.
Section 7: Interface Specifications 7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d) 7.4.2 Basic Specifications of Wireless LAN (Optional) The optional Wireless LAN interface can be installed to a Type 1 board via USB port.
Section 7: Interface Specifications Communication configuration Wi-Fi The following settings can be configured via Printer configuration tool or commands. Item Command LAN mode Wireless LAN Setting range Protocol for driver (STATUS4) cyclic response mode *1 Protocol for driver (STATUS4) ENQ response mode *1 STATUS3 *2 Wireless LAN setup *3 *1 2-port connection by Port1024 and Port1025 or 1 port connection by Port9100. *2 *3 1 port connection by Port1024 or Port9100.
Section 7: Interface Specifications 7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d) 9) Security (Combination of authentication and encryption) Ad hoc mode Security IEEE 802.11 IEEE 802.11i Encryption None None None None WEP Open System None WEP key Encryption Shared Key Infrastructure mode Security IEEE 802.11 IEEE 802.
Section 7: Interface Specifications 7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d) 7.4.4 TCP/IP Specifications In TCP/IP protocol environment, LPD and FTP are provided for printing. TELNET is provided for the setup of various variables, and ARP, RARP and BOOTP/DHCP for the setup of IP address are available. In socket connection, the printing operation and the status are monitored. In this case, multiple connections cannot be established at the same time.
Section 7: Interface Specifications 7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d) 7.4.7 TELNET Specifications TELNET complies with RFC854. This consists of an interactive menu form, and it enables you to change and refer internal setup and to display status. To change the setting details, enter 'root' user name and password at the time of login. Default ROOT password is set to null (line feed only). In MS-DOS command prompt, type in [TELNET xxx.xxx.xxx.
Section 7: Interface Specifications 7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d) 7.4.
Section 7: Interface Specifications 7.
Section 7: Interface Specifications 7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d) [Connectable combination] Security IEEE 802.11 IEEE 802.
Section 7: Interface Specifications 7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d) [Restrictions] 1) Not supporting Atheros SuperG and XR. 2) Extended Aironet is not supported. 3) When AdHoc is in use, baud rate will be based on IEEE802.11b. 4) When AES is in use, the connection to AP by Broadcom will be unstable. This is because Broadcom is equipped with AES based on 802.11Draft. 5) There is no guarantee of proper operation for DSA authentication of EAP-TLS.
Section 8: Appendix APPENDIX The following information is provided: • 8.1 Optional Accessories - Cutter • 8.2 Optional Accessories - Dispenser • 8.3 Positions of sensors and options • 8.4 15mm (0.6”) Wide Wristband • 8.5 Operation Mode Selection • 8.6 Base Reference Point • 8.7 Offset position Adjustment • 8.8 Paper End • 8.
Section 8: Appendix 8.1 OPTIONAL ACCESSORIES - CUTTER The cutter should only be installed by SATO qualified servicing personnel. 8.1.1 To route the media when the cutter is installed Loading of the media for cutter unit is similar to the usual procedure as explained in Section 2.3 Loading Labels or Tags. 8.1.2 Cut position Adjustment • Cutting of Labels The correct cutting position is at the label gap.
Section 8: Appendix 8.1 OPTIONAL ACCESSORIES - CUTTER (cont’d) 8.1.2 Cut position Adjustment (cont’d) If the cutting position is not at the regular position as mentioned, use the Phillips tip of the yellow microdriver attached to the side of the media holder to adjust the potentiometer VR3 located at the bottom right of the front panel for the cut position. Yellow microdriver Turn left: Turn right: The cut position moves in the opposite direction of the printing direction.
Section 8: Appendix 8.2 OPTIONAL ACCESSORIES - DISPENSER Dispenser should only be installed by SATO qualified servicing personnel. 8.2.1 To route the label when the dispenser is installed 1. With the power supply off, pull the cover open/close Pressure bracket latches on both sides of the printer toward you to unlock the top cover, and then open the top cover. Make sure that the cover rests firmly so that it will not fall forward and injure your hands. 2.
Section 8: Appendix 8.2 OPTIONAL ACCESSORIES - DISPENSER (cont’d) 5. Close the top cover until it clicks into position. 6. After turning on the label, turn on the power. The printer is online and the ON LINE (POWER) indicator lights green. Output label When the printer is ready, press the FEED/LINE button to output an empty label and stop at the dispenser. This procedure is to ensure that the label is loaded correctly. Output backing paper 8.2.
Section 8: Appendix 8.3 POSITIONS OF SENSORS AND OPTIONS Only Center hole sensor and Gap sensor are in common use. No sensors interfere with one another. 7.5mm~31.5mm (0.29”~1.24”) Gap sensor (Center hole) 5.5mm (0.22”) 47.8mm (1.88”) I-Mark sensor (paper end) 32.3mm (1.27”) Print head 18.0mm (0.71”) 12.9mm (0.51”) 21.4mm (0.
Section 8: Appendix 8.4 15MM (0.6”) WIDE WRISTBAND To distinguish the fastening hole of wristband (1) and tag hole (2), the length of tag hole (2) is designed to be 6mm (0.23”). The top of tag hole (2) becomes the print reference position. When using this type of wristband, please set the Sensor Type to Transmissive sensor 2 (for Wrist band, no die cutting). The usage of this wristband is similar to the one with I-Mark (Die cutting). Print area 292.1mm [11.5”] (2) (1) 126mm [4.9”] 6mm [0.23”] 3mm [0.
Section 8: Appendix 8.5 OPERATION MODE SELECTION There are four modes of printer operation: Continuous, Tear-off, Cutter and Dispense mode. The differences are the ways in which the label and paper backing are ejected. Before printer configuration, one must determine which mode will be used. This section identifies the functional differences among the four. CONTINUOUS MODE With this mode of operation, the media remains in position for printing at all times.
Section 8: Appendix 8.6 BASE REFERENCE POINT The base reference point is the point at which one determines the print and cut positions. The base reference position differs, depending on the print mode or the label pitch sensor to be used. Continuous Mode Label I-Mark Gap (Print reference position) Gap end Print reference position Gap start Tag Center-hole • When using the center hole tag, the top of the tag hole becomes the print reference position.
Section 8: Appendix 8.6 BASE REFERENCE POINT (cont’d) Cutter Mode I-Mark Gap Label 1mm (0.04”) 1mm (0.04”) Print reference position Print reference position Cut reference position Cut reference position Tag Center-hole • When using the center hole tag, the top of the tag hole becomes the print reference position, and V0H0 1mm (0.04”) before this point becomes the cut reference position. When the head density is 8 dots/mm, specify V+048H0 V+048H0.
Section 8: Appendix 8.6 BASE REFERENCE POINT (cont’d) 8.6.1 Base Reference point Adjustment The Base Reference point can be adjusted by using the Printer Utilities Tool application or by sending the command from the host. The V setting is for the Vertical print offset. A positive (+) offset means the printing is shifted towards the print head; a negative (-) offset means shifting away from the print head.
Section 8: Appendix 8.7 OFFSET POSITION ADJUSTMENT This setting adjusts the option (Cutter, Dispenser, Tear off) stop position after a print out. By using VR3 potentiometer, the stop position can be adjusted within the range of ±3.75mm (±0.15”). A positive value moves the leading edge of the label forward (away from the print head) while a negative value moves the leading edge of the label back toward the mechanism.
Section 8: Appendix 8.8 PAPER END 8.8.1 Roll Label End When the Label End is less than 10mm (0.4”) from I-Mark (2) (1) I-Mark Less than 10mm (0.4”) Paper feed direction The printer behavior when paper end is detected is as follows: • After completing the print of label (1), “Paper end error” will occur. • In cutter mode, “Paper end error” will occur after cutting the label. • After releasing the error, Label (1) will not be printed again. When the Label End is More Than 10mm (0.
Section 8: Appendix 8.8.2 Fanfold Label End (2) (1) I-Mark Feeds 50mm (2”) Paper feed direction The printer behavior paper end is detected is as follows: • After printing and feeding label (2) 50mm (2”), “Paper end error” will occur. • If an error occurs while printing, label (2) will be printed again after releasing the error. If the print job is completed at the time of error occurrence, label (2) will not be printed again.
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