CL Series “e” Thermal Transfer Printers Operator Manual for CL408e, CL412e, CL608e & CL612e CL408e and CL412e Printer Users Please Refer To Supplemental Operator Manual PN: 9001159 PN 9001074 Rev.
SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644-1650 Fax: (704) 644-1662 Tech Support Hotline: (704) 644-1660 Tech Support Fax: (704) 644-1661 Email: satosupport@satoamerica.com www.satoamerica.com © Copyright 2003 SATO America, Inc. Warning: This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device.
WARNING CL408e AND CL412e PRINTERS ARE SHIPPED WITH EITHER A110-VOLT OR 220-VOLT POWER SUPPLY AS A CUSTOMER SPECIFIED OPTION. BEFORE CONNECTING A PRINTER TO ANY POWER SOURCE, ENSURE IT WAS FACTORY CONFIGURED FOR THE APPROPRIATE VOLTAGE. THE VOLTAGE FOR THE PRINTER DELIVERED MAY BE FOUND ON THE SHIPPING CONTAINER. CONTACT SATO AMERICA, INC. OR OUR AUTHORIZED RESELLER SHOULD A DISCREPANCY EXIST.
PREFACE CL SERIES “e” PRINTER OPERATOR’S MANUAL The CL Series “e” Printer Operator’s Manual contains basic information about the printer such as setup, installation, cleaning and maintenance. It also contains complete instructions on how to use the operator panel to configure the printer. The following is a brief description of each section in this manual. SECTION 1. PRINTER OVERVIEW This section contains a discussion of the printer specifications and optional features. SECTION 2.
Preface APPENDICES APPENDIX A: Page - ii Optional Features PN 9001074 Rev.
Preface TABLE OF CONTENTS SECTION 1. PRINTER OVERVIEW Introduction . . . . . . . . . General Printer Specifications Character Fonts . . . . . . . Bar Codes . . . . . . . . . . Physical . . . . . . . . . . . Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preface Download User Defined Protocol Codes . . . . . . . . . . . . 3-24 Hex Dump Mode . . . . . . . . . . . . . . . . . . . . . . . . 3-25 SECTION 4. CLEANING AND MAINTENANCE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the Print Quality . . . . . . . . . . . . . . . . . . . Darkness . . . . . . . . . . . . . . . . . . . . . . . . . . Print Speed . . . . . . . . . . . . . . . . . . . . . . . . .
Preface Bi-Directional Communications . . . . . . . . . . . . . . . . . . . 6-8 ENQ/ACK/NAK. . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Status Response. . . . . . . . . . . . . . . . . . . . . . . . . 6-12 Accessory (EXT) Connector. . . . . . . . . . . . . . . . . . . . . 6-18 Pin Assignments. . . . . . . . . . . . . . . . . . . . . . . . . 6-18 Standard Operation . . . . . . . . . . . . . . . . . . . . . . . 6-19 Repeat Print. . . . . . . . . . . . . . . . . . . . . . . . . . .
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SECTION 1. PRINTER OVERVIEW INTRODUCTION The SATO CL Series “e” Thermal Transfer Printers are complete, high-performance on-site labeling systems. All printer parameters are user programmable using the front panel controls and the DIP switches. All popular bar codes and 14 human-readable fonts, including a vector font, are resident in memory providing literally thousands of type styles and sizes.
Section 1. Printer Overview GENERAL PRINTER SPECIFICATIONS SPECIFICATION CL408e CL412e CL608e CL612e PRINT Method Direct or Thermal Transfer Speed (User Selectable) 2 to 6 ips 50 to 150 mm/s 4 to 8 ips 100 to 200 mm/s Print Module (Dot Size) .0049 in. .125 mm .0033 in. .083 mm .0049 in. .125 mm .0033 in. .083 mm Resolution 203 dpi 8 dpmm 305 dpi 12 dpmm 203 dpi 8 dpmm 305 dpi 12 dpmm 6.0 in. 152 mm 6.5 in. 164mm 49.2 in. 1249 mm 32.8 in.
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Section 1. Printer Overview PHYSICAL SPECIFICATION CL408e CL412e CL608e CL612e DIMENSIONS Wide 10.7 in. (271 mm) 13.8 in. (352 mm) Deep 16.9 in. (430 mm) 16.9 in. (429 mm) High 12.6 in. (321 mm) 11.7 in. (298 mm) 28.7 lbs (13 Kg) 41.
Section 1. Printer Overview OPTIONAL ACCESSORIES ACCESSORY CL408 CL412 CL608 CL612 MEMORY EXPANSION One slot for PCMCIA Memory Cards (up to 16 MB Flash or 4 MB SRAM) and/or 4MB internal Flash ROM. Can be used for Graphic File storage, print buffer expansion, format storage and downloaded TrueType fonts. CALENDAR An internally mounted Date/Time clock that can be used to date/time stamp labels at the time of printing. LABEL CUTTER Internal attachment allowing labels to be cut at specified intervals.
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SECTION 2. INSTALLATION INTRODUCTION This section is provided to assist you in taking the CL Series Printer from the shipping container to the application environment. Where the physical differences between the printer models are significant (such as loading paper and ribbons), separate sections for each of the models are used for clarity.
Section 2. Installation UNPACKING AND PARTS IDENTIFICATION Consider the following when unpacking the printer: • The box should stay right-side up. • Lift the printer out of the box carefully. • Remove the plastic covering from the printer. • For the CL4XX printers, remove the Front Access Door from its protective bag and attach it to the printer. • Remove the accessory items from their protective containers.
Section 2. Installation Verify that you have the following materials when unpacking: • Printer • Power Cord • Extra Ribbon Core Power Cable CL Printer Extra Ribbon Core Operator Manual SETTING UP THE PRINTER Consider the following when setting up the printer: • Locate a solid flat surface with adequate room to set the printer. Make sure there is enough room at the top and right-hand (facing the printer) side to provide clearance for the label access door to swing open.
Section 2. Installation LOADING LABELS, TAGS AND RIBBON CL608e and CL612e LOADING LABELS OR TAGS 1. Open the Side Access Door by swinging it up and to the left. The hinge system automatically dampens the movement to prevent the door from inadvertently falling and possibly causing injury to the operator. 2. Open the Print Head Assembly by pushing the Head Latch toward the rear of the printer. The Print Head Assembly is spring-loaded and will automatically open as soon as the Head Latch is disengaged.
Section 2. Installation diagram. Set the Adjustable Label Guide to keep the labels against the inside of the printer. 9. Close the Label Hold-Down by pushing downward on the green tab until it latches closed. NOTE: If the Label Dispenser option has been purchased, see Appendix A, for proper label routing instructions. 10.
Section 2. Installation 12. Adjust the Media Knob based on the media you have loaded. For media up to 2.3 inches wide, use the “1” position, for media between 2.3 and 4.6 inches wide, use the “2” position. For media wider than 4.6 inches, use the “3” position. If you use media narrower than 7 inches, using the wrong setting can void the print head warranty due to the excessive pressure. Caution: Using media narrower than the maximum print width may cause excess head wear due to the label edge.
Section 2. Installation Ribbon Roll Ribbon Supply Spindle Ribbon Rewind Spindle Print Head Assembly Ribbon Path Head Latch CAUTION: If your labels are less than the full width of the print head, the outside edge will eventually wear out a small portion of the print head, resulting in an area that will not print.
Section 2. Installation LOADING LABELS, TAGS AND RIBBON CL408e and CL412e LOADING LABELS AND TAGS 1. Open the Top Access Door by swinging it up and to the left. Open the Front Access Door by pushing down on the green Front Cover Latch and swinging the door forward and to the left. This gives access to the print mechanism on three sides Top Access Door Front Access Door Note: The Top Access Door must be open before the Front Access Door can be opened. Front Access Door Latch 2.
Section 2. Installation 6. If using fanfold labels (or tags) set them on a flat surface behind the printer and remove the cover from the Feed Slot on the rear panel. Pass the labels (printing side up) through the slot and over the Label Supply Spindle. Sensor Assembly 7. Route the labels under the Label Sensor Hold-Down, through the Label Adjust Sensor Assembly, under the Knob Print Head and out the front of the print mechanism.
Section 2. Installation LOADING THE RIBBON 1. Open the Top and Front Access Doors. Ribbon Supply Roll 2. Open the Print Head Assembly by rotating the green the Head Latch counter clockwise. The print head is spring loaded and will raise to the open position as soon as the latch is released. Empty Core 3. Locate the Extra Ribbon Core supplied with the printer. Place the core on the Ribbon Rewind Spindle, pushing it all the way to the inside of the spindle.
Section 2. Installation Ribbon Roll Ribbon Supply Spindle Ribbon Path Ribbon Rewind Spindle Label Supply Spindle Print Head Assembly Head Latch Label Path CAUTION: If your labels are less than the full width of the print head, the outside edge will eventually wear out a small portion of the print head, resulting in an area that will not print.
Section 2. Installation minimum of 0.67 in. (17mm) to a maximum of 2.5 in. (64 mm), and the Eye-Mark from a minimum of 0.25 in. (6mm) to a maximum of 2.1 in. (53mm). OPERATOR PANEL CL608e and CL612e LCD DISPLAY PANEL POWER LINE LABEL LINE RIBBON ERROR FEED DISPLAY PITCH PRINT Reserved DSW2 DSW3 OFFSET The CL608e/CL612e Operator Panel consists of five LED indicators, two momentary contact switches, three DIP switches, four adjustment potentiometers and one LCD Display.
Section 2. Installation LABEL: LED, illuminated when label supply is out. RIBBON: LED, illuminated when ribbon motion sensor does not detect any ribbon motion. ERROR: LED, illuminated when there is a system fault such as an open print head. ONLINE: LED, illuminated when printer is ready to receive data. It is turned on and off by toggling the LINE key. This indicator will blink while the printer is receiving data. LINE: Momentary switch.
Section 2. Installation OPERATOR PANEL CL408e and CL412e LCD DISPLAY PANEL TWO-COLOR STATUS LED LINE FEED x OPTION CONNECTOR x PRINT x OFFSE DSW2 PITCH DSW3 x LABEL TAKEN THRESHOLD ADJUST LABEL TAKEN LED Note: DSW1 (RS232 Parameter Select) is located on the RS232 Interface Board.
Section 2. Installation STATUS: Two-color (Red, Green) LED that indicates the following status conditions: Green - Illuminated when printer is ready to receive data. It is turned on and off by toggling the LINE key. Red -Illuminated when there is a system fault such as an open print head. LINE: Momentary switch. Pressing this key toggles the printer between the on-line and off-line mode. When the printer is on-line, it is ready to receive data from the host.
Section 2. Installation REAR PANEL CL608e and CL612e Power On/Off Switch: Turns power On or Off. AC Input: Input 115V 50/60 Hz connector. Use the cable provided. AC Fuse: Input power protection. Type 3A/250V. Interface Slot: Slot to plug in an interface adapter. An adapter must be connected before the printer is operational.The adapter types available are: RS232C Serial I/F Module, DB-25P.
Section 2. Installation REAR PANEL CL408e and CL412e Power: Switch to turn power On or Off. AC Input: Input 115V 50/60 Hz connector. Use the cable provided. AC Fuse: Input power protection. Type 3A/250V. Interface Slot: Slot to plug in an interface adapter. An adapter must be connected before the printer is operational.The adapter types available are: RS232C Serial I/F Module, DB-25P.
Section 2. Installation SWITCHES AND SENSORS CL608e and CL612e Ribbon End Sensor: This sensor is a motion detector that signals the printer when the ribbon supply is turning. Head Open Switch: When the print head is opened, this switch is activated and the printer will stop printing. Label Sensor Unit: This sensor unit contains two types of sensors, one for label gap and one for Eye-Mark sensing. Ribbon Motion Sensor Label Sensor Unit Miminum Eye-Mark Size .12 in (3 mm) W x .24 in.
Section 2. Installation SWITCHES AND SENSORS CL408e and CL412e Ribbon End Sensor: This sensor is a motion detector that signals the printer when the ribbon supply is turning. Head Open Switch: When the print head is opened, this switch is activated and the printer will stop printing. Label Sensor Unit: This sensor unit contains two types of sensors, one for label gap and one for Eye-Mark sensing. The sensors are adjustable over a limited range.
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SECTION 3. CONFIGURATION PRINTER DIP SWITCH CONFIGURATION DIP Switch Panels There are two DIP switches (DSW2 and DSW3) located inside the cover.
Section 3. Configuration Stop Bit Selection (DSW1-4). Selects the number of stop bits to end each byte transmission. DSW1 DSW1-4 SETTING Off 1 Stop Bit On 2 Stop Bits ON OFF 1 2 3 4 5 6 7 8 Baud Rate Selection (DSW1-5, DSW1-6). Selects the data rate (bps) for the RS232 port. DSW1 DSW1-5 DSW1-6 SETTING Off Off 9600 ON Off On 19200 OFF On Off 38400 On On 57600 1 2 3 4 5 6 7 8 Protocol Selection (DSW1-7, DSW1-8). Selects the flow control and status reporting protocols.
Section 3. Configuration Head Check Selection (DSW2-3). When selected, the printer will check for head elements that are electrically malfunctioning. DSW2 DSW2-3 SETTING ON Off Disabled OFF On Enabled 1 2 3 4 5 6 7 8 5 6 7 8 Hex Dump Selection (DSW2-4). Selects Hex Dump mode. DSW2-4 SETTING Off Disabled On Enabled DSW2 ON OFF 1 2 3 4 Receive Buffer Selection(DSW2-5). Selects the operating mode of the receive buffer. See Section 6: Interface Specifications for more information.
Section 3. Configuration Backfeed Sequence (DSW3-1). Backfeed is used to correctly position the label for application and then retract the next label to the proper print position. This operation can be performed immediately after a label is printed and used, or immediately prior to the printing of the next label. DSW3-1 DSW3-2 SETTING Off Off Continuous Off On Tear-Off On Off Cutter On On Dispenser DSW3 ON OFF 1 2 3 4 5 6 7 8 Label Sensor Selection (DSW3-3).
Section 3. Configuration External Signal Type Selection (DSW3-6, DSW3-7). Both the polarity and signal type (level or pulse) of the external print synchronizing signal can be selected. See Section 6: Interface Specifications for a definition of signal types. DSW3 DSW3-6 DSW3-7 SETTING Off Off Type 4 ON Off On Type 3 OFF On Off Type 2 On On Type 1 1 2 3 4 5 6 7 8 Repeat Print via External Signal (DSW3-8). Allows the applicator to reprint the last label of the print job.
Section 3. Configuration DEFAULT SETTINGS SWITCH SELECTIONS All switches are placed in the Off default position for shipping. This will result in the following operating configuration: 8 data bits, no parity, 1 Stop bit, 9600 Baud(1) Ready/Busy Gap Sensor Multi Job Batch/continuous Sensor Used Enabled Enabled Communications: Protocol: Sensor: Receive Buffer: Mode: Label Sensor: Backfeed: External Signals: (1) Only if RS232 I/F Module is installed.
Section 3. Configuration POTENTIOMETER ADJUSTMENTS PITCH After the pitch has been set with the LCD Control Panel, it is sometimes desirable to make minor adjustments. This can be done using the PITCH potentiometer on the front panel. This potentiometer is set at the factory so that it has a range of +/- 3.75 mm. The midpoint setting should have no effect on the pitch. Turning the potentiometer all the way clockwise should move the print position 3.75 mm up towards the top edge of the label.
Section 3. Configuration 3. Press the FEED key to feed out a blank label. 4. Adjust the position using the OFFSET potentiometer on the front control panel and feed another label by depressing the FEED key. Repeat this procedure until the label is fully released from the liner. DISPLAY This potentiometer is used to adjust the contrast of the LCD display for optimum viewing under various lighting conditions. PRINT The PRINT potentiometer is used to adjust the amount of heat (i.e.
Section 3. Configuration LCD PANEL PRINTER CONFIGURATION The LCD Panel is used by the operator in conjunction with the LINE and FEED switches to manually enter printer configuration settings. Many of these settings can also be controlled via software commands and in the case of conflict between software and control panel settings, the printer will always use the last valid setting.
Section 3. Configuration NORMAL MODE The printer initially powers on in the ONLINE mode. The user can access the User Settings using the following procedures. ONLINE QTY:000000 The LCD will display the ONLINE status on the top line and the bottom line will contain the label quantity (QTY) status. The messsge will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key. As soon a print job is received, the quantily line will indicate the number of labels to be printed.
Section 3. Configuration PITCH OFFSET + 00mm The label Pitch is the distance from the leading edge (the edge that comes out of the printer first) of a label and the leading edge of the next label. The leading edge position of the label can be adjusted relative to the print head +/- 49mm in increments of 1mm. Once the position is set, it can be fine adjusted +/- 3.75mm using the PITCH potentometer on the Adjustment Panel. 1. The cursor will initially be positioned over the Pitch Direction setting.
Section 3. Configuration CANCEL PRINT JOB YES NO If the printer has a print job(s) in memory, selecting YES will cause the job(s) to be cleared. The default selection is NO. Be sure you want to cancel the print job(s) before selecting yes as the job(s) cannot be recovered and will have to be retransmitted tyo the printer. 1. Use the LINE key to step the cursor to either the YES or NO selection. 2. Once the correct setting is highlighted, pressing the FEED key will accept the setting.
Section 3. Configuration PRINT OFFSET V:+000 H:+000 Vertical Offset is the distance down from the leading edge (the edge of the label that comes out of the printer first) to the first vertical print position. A positive setting moves the first print position down the length of the label while making it negative moves it up the length of the label. Horizontal Offset is distance that the label image is shifted either to the right or left on the label.
Section 3. Configuration CALENDAR 00/00/00 00:00 1. Year - The first display shown will have the two digit year selection underlined. You can scroll through the dates by pressing the LINE key. The year number will increase by one each time the LINE key is pressed until it reaches its maximum legal value (i.e., “99” for the year digits) at which point it will wrap around to the “00” setting. 2.
Section 3. Configuration CHARACTER PITCH FIXED PROP This selection allows you to set the default character pitch to either fixed character spacing or proportional character spacing. 1. Use the LINE key to step the cursor to the desired setting. 2. Once the correct setting is highlighted, pressing the FEED key will accept the setting and the display will return to the Advanced Mode display. Note: This command can be overriden by the PR or PS Character Pitch Commands.
Section 3. Configuration CARD COPY/FORMAT XXXXXXX ERROR 5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line: R/W Error No Card Error Mem Full Error CARD->MEMORYCOPY SATOFONT Y/N Indicates a Read/Write error occured Indicates no card was regognized Indicates that there is insufficient memory available.
Section 3. Configuration MEMORY->CARDCOPY ALL Y/N This selection allows you to copy the entire contents of the optional Expanded Memory to the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer. 1. Use the LINE key to step the cursor to desired setting. If Yes is selected, the printer will enter the Card Copy mode. If No is selected, the display will advance to the Card to Memory Copy All mode. COPY START YES NO 2.
Section 3. Configuration COPY START YES NO 2. Press the FEED key to accept the selection. If Yes was selected the copy process will start. If you select No, the display will return to the previous selection. MEMORY->CARDCOPY COMPLETED 3. Once the copy process is completed, press the FEED key to step the display. CARD COPY/FORMAT XXXXXXX ERROR 4.
Section 3. Configuration GAP INPUT [X.XV] [X.XV] The “e” Series printers determine the location of the leading edge of the label by measuring the difference between light levels when it sees either a label edge or a black “EYE” mark. This adjustment allows you to manually set the threshold voltage level, between the maximum and minimum light levels. DIP switch DSW2-2 selects the sensor type.
Section 3. Configuration EYE INPUT [X.XV] [X.XV] EYE - When setting the “eye” threshold, the voltage must be measured with nothing but the label under the sensor and then again withthe printed “eye” mark under the sensor. The formula for this is: (High Voltage Level + Low Voltage Level) x 0.5 = Start Value 1. Insert a label into the sensor and close the Label Hold-Down. Make sure the printed “eye” mark is not under the sensor. Record the voltage shown on the top line of the LCD panel.
Section 3. Configuration REPRINT W/FEED YES NO This selection specifies whether or not the printer will print the last printed label stored in memory when the FEED key is pressed in the Normal Online mode. 1. Use the LINE key to step the cursor to desired setting. If Yes is selected, the printer will reprint the last label when the FEED key is pressed when the printer is Online. If the printer is Offline, pressing the FEED key will feed a blank label.
Section 3. Configuration SERVICE MODE The Service mode is exited by powering the printer off and then back on. COUNTER MODE The Counter Mode is provided to allow the user to access the internal printer cousters. ADVANCED MODE The Counter Mode is accessed from the Advanced Mode. Press the LINE key to step to the Counter Mode. COUNTER MODE Pressing the FEED key will advance the display to the counter selections.
Section 3. Configuration TEST PRINT MODE CONFIGURATION This option allows you to print a test label. It is recommended that you print a test label after you have changed any of the settings in the Advanced Mode. The test label allows you to verify that you indeed did make the desired changes. To enter the Test Print Mode, power the printer on while pressing the FEED key. The printer will beep. Release the FEED key and the printer will display the Test Print Mode message on the LCD panel: 1.
Section 3. Configuration CLEAR NON-STANDARD PROTOCOL The standard protocol codes used by the printer can be modified to accomodate the requirements of different host systems. However, if the printer is to be used with a system that does not use the custom protocol codes, they can be cleared and the default protocol codes reactivated. The default values are: STX = 7BH, ETX = 7DH, ESC = 5EH, ENQ = 40H, NULL = 7EH, CAN = 21H and OFFLINE = 5DH. ALT.
Section 3. Configuration HEX DUMP MODE In addition to the Test Print Labels, the printer can print the contents of the receive buffer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting. ONLINE QTY:000000 The Hex Dump Mode is entered by placing DSW2-4 in the on position and powering the printer on. 1. The printer is now ready to receive data. 2. Send the data stream to the printer. 3. The received data will be printed in a hexadecimal format 4.
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SECTION 4. CLEANING AND MAINTENANCE INTRODUCTION This section provides information on user maintenance for the CL Series “e” printers. Because they come in two versions that differ mechanically, it is divided into two basic sections, one covering the procedures for the CL6XXe and the other the procedures for the CL4XXe. Each section contains the following information.
Section 4: Cleaning and Maintenance Print The fine adjustment for Print Darkness is the PRINT potentiometer on the operator panel. It provides a continuous range of adjustment, allowing you to make precise changes. Use a small cross-point screwdriver, turning clockwise for darker print and counterclockwise for lighter print.
Section 3: Cleaning and Maintenance Print Head Metal Roller Platen 7. The head should be cleaned at least every time the ribbon is changed and more often in harsh environments. Cleaning the Platen and Rollers 1. Turn the printer off and remove the power cord. 2. Open the Label Access Door. 3. Open the Print Head Assembly by pushing the Head Latch toward the rear of the printer. The Print Head Assembly is spring-loaded and will automatically open as soon as the Head Latch is disengaged.
Section 4: Cleaning and Maintenance 7. There is one metal roller used in guiding the labels through the printer. It should be cleaned of any residue or foreign material. 8. Repeat if necessary. The platen and rollers should be cleaned whenever foreign matter such as dust or adhesive is present. REPLACING THE PRINT HEAD CL608e and CL612e The print head on the CL6XXe printers is a user-replaceable item. If it becomes damaged for any reason, it can be easily removed and replaced.
Section 3: Cleaning and Maintenance 7. Disconnect the signal and power cables from the print head connectors and set the Print Head aside. 8. Carefully attach the new print head to the connectors, using caution to make sure the connector keys are correctly positioned. NOTE: Be careful not to scratch the printing surface of the print head while installing it. Scratching the surface will cause permanent and irreparable damage and is not covered by the warranty! 9.
Section 4: Cleaning and Maintenance 5. Use the cotton swab to clean any foreign matter from the exposed surface of the sensors. REPLACING THE FUSE CL608e and CL612e Supplies needed: 250V 3A Fuse 1. Turn the printer power off and remove the power cable. 2. On the back of the printer, locate the Fuse Cap directly above the AC connector. 3. Unscrew the cap and remove the defective fuse. 4. Replace with a new 250V 3A fuse. 5. Screw the cap back onto the printer and replace the power cord.
Section 3: Cleaning and Maintenance CLEANING THE PRINT HEAD AND PLATEN CL408e and CL412e Supplies needed: SATO SA070 Cleaning Kit Cleaning the Print Head 1. Turn the printer off and remove the power cable and open the Top Access Door. 2. Open the Print Head Assembly by rotating the green Head Latch counter-clockwise. The Print Head Assembly is spring-loaded and will automatically open as soon as the Head Latch is disengaged. Remove the ribbon. Print Head Platen 3.
Section 4: Cleaning and Maintenance REPLACING THE PRINT HEAD CL408e and CL412e The print head on the CL4XXe printers is a user-replaceable item. If it becomes damaged for any reason, it can be easily removed and replaced. Contact your local SATO representative for information on obtaining a new print head. Supplies needed: No. 2 Phillips screwdriver (a magnetic tip is helpful) 1. Turn the printer off and remove the power cable and open the Top Access Door. 2.
Section 3: Cleaning and Maintenance CLEANING THE SENSORS CL408e and CL412e There are two sensors that are used to control the positioning of the label. One is a transmissive see-thru sensor that detects the edge of the label by looking through the backing paper which is translucent and detecting the presence of the opaque label. The other is a reflective sensor that detects the light reflected from the bottom of the label liner.
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SECTION 5. PROGRAMMING REFERENCE Information on programming the Cle Series printers can be found in the “e” and PRO Printer Programming Reference, PN 9001096 found on the Printer Utilities CD-ROM. SATO CL Series “e” Printers PN 9001074 Rev.
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SECTION 6. INTERFACE SPECIFICATIONS INTRODUCTION The CL Series “e” printers utilize a Plug-In Interface Module for maximum printer configuration flexibility. This section presents the interface specifications for the CL Series “e” Series printers. These specifications include detailed information on how to properly interface your printer with your host system.
Section 6. Interface Specifications WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the host or the printer. This may cause damage to the interface circuitry in the printer/host and is not covered by warranty. THE RECEIVE BUFFER The CL Series “e” printers have the ability to receive a data stream from the host in one of two ways. The receive buffer may be configured to accept one print job at a time or multiple print jobs.
Section 6. Interface Specifications will go “low” (or an X-Off is sent) indicating the printer can no longer receive data. This condition is called “Buffer Near Full.” 0 2.0MB 2.95MB DTR High or X-On DTR Low or X-Off Buffer Near Full The receiving buffer will not be able to receive more data again until a “Buffer Available” condition occurs. This takes place when the receiving buffer has emptied so that only 1MB bytes of data are being held (2.0MB bytes from being full).
Section 6. Interface Specifications Cable IEEE1284 Parallel, 10 ft. (3 m) or less Signal Level High = +2.4V to +5.0V Low = 0V to -0.4V DATA STREAMS A . . Job#1 . . ZA . . Job#n . .
Section 6. Interface Specifications OPTIONAL RS232C SERIAL INTERFACE The High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user.
Section 6. Interface Specifications RS232C Interface Signals PIN DIRECTION SIGNAL DEFINITION 1 Reference 2 To Host TD (Transmit Data) - Data from the printer to the host computer. Sends X-On/X-Off characters or status data (Bi-Directional protocols). 3 To Printer RD (Receive Data) - Data to the printer from the host computer. 4 To Host RTS (Request to Send) - Used with Ready/Busy flow control to indicate an error condition.
Section 6. Interface Specifications host must be capable of supporting this flow control method for it to function properly. X-On/X-Off FLOW CONTROL X-On/X-Off flow control is used whenever hardware (Ready/Busy) flow control is not available or desirable. Instead of a voltage going high/low at pin 20, control characters representing “Printer Ready” (X-On =11 hexadecimal) or “Printer Busy” (X-Off = 13 hexadecimal) are transmitted by the printer on pin 2 (Transmit Data) to the host.
Section 6. Interface Specifications LOCAL AREA NETWORK (LAN) OPTIONAL INTERFACE A Local Area Network (LAN) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver shipped with each printer that has the interface installed. The driver that must be loaded on your PC and the PC must be configured to support the TCP/IP network protocol using a 10/100BaseT LAN connection.
Section 6. Interface Specifications (20 hexadecimal) for the ID number, six “zero” characters (30 hexadecimal) in the Remaining Labels bytes and the 16 byte Job Name. Cancel (CAN) If a CAN (18 hexadecimal) command is received , it will stop the print job and clear all data from the receive and print buffers. A delay of five milliseconds or more is required before any new data can be downloaded. The CAN command is effective immediately upon receipt, even if the printer is off-line or in an error condition.
Section 6.
Section 6. Interface Specifications STATUS RESPONSE The second method of determining printer status is to interrograte the printer with specific commands. The response from these commands will provide specific information about the printer status depending upon the command. This allows the controlling application to determine the status of a printer when it is located in a remote location.
Section 6. Interface Specifications EXT CONNECTOR The EXT connector on the rear panel of the CL Series “e” printers is intended for use with the external printer accessories such as label rewinders or applicators. The 14-pin Centronics type connector provides a choice of four different output signals along with various error conditions.
Section 6. Interface Specifications Pin 13 Vcc= +5V 330 ohm, 1/4W Signal Out Pin 1, 3, 4, 6, 9 or 10 STANDARD OPERATION Start of Print Cycle Print Start Input +5V Print Repeat Input +5V Print End Type 1 Print End Type 2 Print End Type 3 Print End Type 4 SATO CL Series “e” Printers End of Print Cycle 0V 0V +5V 0V +5V 20 milliseconds 0V +5V 0V +5V 0V PN 9001074 Rev.
Section 6.
SECTION 7. TROUBLESHOOTING This section has been devised to help you if you are unable to produce output on the CL Series “e” printers. Use this section to make sure the basics have been checked before deciding you are unable to proceed any further. The section is divided into three parts: • Initial Checklist • IEEE1284 Parallel Interface • RS232C Serial Interface INITIAL CHECKLIST 1. Is the printer powered up and ON-LINE? 2.
Section 7. Troubleshooting This may mean that the computer doesn’t know the printer is there. Verify that: a. Both ends of the cable are securely inserted into their respective connectors. b. The printer is ONLINE. c. The cable is not defective. There are other things that can cause this error message on your computer, but at this stage, a defective cable may be one of the reasons. 5. When you send the print job to the printer and it does not respond, and there is no error message on the PC: a.
Section 7. Troubleshooting carriage returns and line feeds from your data being sent out to the printer. We want the data stream to be one complete line going to the printer. USING THE RS232C SERIAL INTERFACE 1. Is the RS232C Serial cable connected securely to your serial port on the PC (DB- 25S or DB-9S Male) and to the RS232C connector on the printer? WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host.
Section 7. Troubleshooting ERROR SIGNALS The LCD Display, Front Panel LED Indicators and Buzzer provide a visual/audio indication of the type of error encountered.
APPENDIX A. OPTIONAL ACCESSORIES INTRODUCTION This section contains instructions for using the following CL Series “e”optional features: • Label Rewinder • Label Cutter • Label Dispenser • PCMCIA Memory Expansion • Internal Flash ROM Memory Expansion • Calendar • Interface Cards LABEL REWINDER ALL MODELS The rewinder is an external unit that allows for labels and tags to be rewound in rolls up to 8.5 inches in diameter.
Appendix A: Optional Features To remove the roll from the spindle, first set the power switch to OFF. Remove the metal clamp, then remove the rewound roll of labels. To unwind for using with an applicator, first set the power switch OFF. Attach the lead edge of the labels from the rewind spindle to the applicator entry point. Select the WIND option on the rewinder, and when ready to begin, set the power switch to ON.
Appendix A: Optional Features LABEL DISPENSE OPTION CL608e and CL612e The CL608e and CL612e Label Dispense Option is an external mechanism that provides the ability to print labels in the “demand” mode. It is attached to rear of the printer with two screws and is connected to the internal drive mechanism of the printer.
Appendix A: Optional Features 8. Close the Print Head and place the printer on-line. 9. The Label Dispense Option is ready for use. LABEL DISPENSE OPTION CL408e and CL412e The CL408e and CL412e have an internally mounted Label Dispense Option which rewinds the label backing as the labels are stripped.
Appendix A: Optional Features Front Access Door latch until it releases and swing the Backing Idle Roller out of the way. 7. Open the Print Head and feed the backing paper through the print area in the normal manner. 8. Route the label backing down the front of the print mechanism and around the Backing Drive Roller. 9. Wrap the backing under and around the Backing Take-Up Spindle, routing it under the two retainer prongs. 10.
Appendix A: Optional Features rewound on the spindle. The next label will only print after removing the current label from the label exit path. Note: The label dispenser will function only if it has been enabled using the front panel switches (DSW3-1 and DSW3-2 in the ON positions). The Label Taken Sensor is adjusted at the factory for the optimal setting for most label material. However, the use of labels with a substantially different opacity may require that the threshold be adjusted.
Appendix A: Optional Features PCMCIA MEMORY CARDS ALL MODELS Description The Memory Card Option provides the connectors and interface board for one PCMCIA memory card slot. The PCMCIA memory is selected for use via the CC Memory Area Select command. It can be used to store fonts, graphic images and forms. Type Applicable Specifications Size Connector Pins Battery Write Protect Low Battery Detect SRAM or Flash PCMCIA Version 2.1 (JEIDA Version 4.
Appendix A: Optional Features INTERNAL FLASH ROM MEMORY EXPANSION ALL MODELS Description A factory installed option allows the internal FLASH ROM to be expanded from 2MB to 6 MB by adding an additional 4MB. It can be used to store fonts, graphic images and form overlays. The Expanded Memory is selected using the CC Memory Area Select command. This option requires the installation of an Expanded Memory pcb and is a factory-only installed option. Page A-8 PN 9001074 Rev.
Appendix A: Optional Features CALENDAR ALL MODELS The Calendar Option allows the date and time to be maintained in the local printer rather than using the system clock. It consists of an integrated circuit module containing the clock components and battery and plugs into a socketon the main pcb assembly. A qualified technician should perform the upgrade as it requires modifications to the main PCB assembly.
Appendix A: Optional Features This page left intentionally blank. Page A-10 PN 9001074 Rev.
