CL4xxe-2A Printers Operation Manual Issued December 2000
SATO Group of Companies BARCODE SATO INTERNATIONAL PTE LTD SATO EUROPE NV 438A Alexandra Road #05-01/ 02, Leuvensesteenweg 369, Alexandra Technopark, 1932 Sint-Stevens-Woluwe, Brussels, Singapore 119967 Belgium Tel: 65-6271-2122 Tel: 32 (0)-2-788-80-00 Fax: 65-6271-2151 Fax: 32 (0)-2-788-80-80 Website: www.barcodesato.com Website: www.sato-europe.com Email: sales@sato-int.com Email: info@sato-europe.
Warning It is essential that the safety and operating procedures contained within this manual be brought to the attention of, and are used by, all personnel likely to operate this printer/product. This printer/product must only be used for the purpose for which it was designed. This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Consumables Always use SATO carbon ribbons or equivalent. The use of incorrect materials may cause malfunctions of the printer and void the warranty. Conventions Text that appears bold italic and all in capitals such as LABEL refers to a key or an LED on the operation panel. Text that appears enclosed in brackets such as refers to an Escape sequence of a data string. Text that appears bold italic such as On-Line refers to a function or to a result.
Contents 1. Specifications ................................................................................. 1 2. Introduction .................................................................................... 3 2.1 Installation Considerations ................................................. 3 2.2 Ribbon ................................................................................ 3 2.3 Dimensions ......................................................................... 4 2.4 Component Designations ..
5. Troubleshooting ........................................................................... 41 5.1 Print Quality Problems ...................................................... 41 6. Cleaning and Maintenance .......................................................... 45 6.1 Cleaning the Print Head .................................................... 46 6.1.1 Cleaning the Print Head using Print Head Cleaner 46 6.1.2 Cleaning the Print Head using the Lapping Film .... 47 6.
Operation Manual 1. 1. Specifications Specifications The major difference in the CL408e e and the CL412e e printers is the resolution of the head. The CL408e e with its 203 dpi head provides an economical labeling solution for most applications. The CL412e e provides a higher print resolution, 305 dpi, to give laser quality printing. It is useful when higher resolution is needed for detailed graphic images.
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Operation Manual 2. 2. Introduction Introduction The SATO CL408e/412e Printer Operation Manual provides information for installing and maintaining the SATO CL408e/412e printers. Step-by-step maintenance instructions are included in this manual with typical problems and solutions. It is recommended that you become familiar with each section in this manual before installing and maintaining the printer.
2. Introduction Operation Manual 2.3 Dimensions Width 278 mm Depth 429.4 mm Height 324.
Operation Manual 2. Introduction 2.
2. Introduction Operation Manual 2.5 Interface Connections, Input And Output Panel FRONT OF UNIT ELECTRONICS SIDE: Contains Main Logic Power Supply, Stepper Motor, Main Circuit Board. DISPLAY PANEL OPERATION PANEL MEDIA OUTPUT REAR OF UNIT 6 MECHANICAL SIDE CONTAINS RIBBON, MEDIA, SENSORS Boards are supplied with the following connectors: PARALLEL PARALL EL CONNECTOR: For printer using parallel communication connection. RS232 CONNECTOR: For printer using serial communication connection.
Operation Manual 2. Introduction 2.6 Switches And Sensors COVER OPEN SENSOR: When this sensor is activated, the printer will not and Cover Open message will be displayed on display panel. HEAD OPEN LEVER: When the print head is opened, this switch is activated and the printer will stop printing or is not ready to print. INTERLOCK TAB: The front cover is fitted with a micro switch. When the cover is opened, the cover open sensor is activated and the printer will stop printing or is not ready to print.
2. Introduction Operation Manual RIBBON SENSOR: This sensor is a motion detector that signals the printer when the ribbon supply is turning. This sensor is used for both the ribbon end and ribbon near end (approximately 45 feet) sensing. LABEL SENSOR: Both the “I”-mark (reflective) and Gap(transmissive) sensors on the CL408/412 can be adjuste over a limited range. They are both located in the label sensor unit.
Operation Manual 2. Introduction FEED Key: Momentary switch. Pressing this key feeds one blank label through the printer when it is off-line. When the printer is on-line, another copy of the last label will be printed if “Reprint w\Feed is selected in The printer menu. L INE Key: Momentary switch. Pressing this key toggles the printer between the online and off-line mode. When the printer is on-line, it is ready to receive data from the host.
2. Introduction Operation Manual 2.7 Computer Connections 2.7.1 Bi-directional parallel interface 1. Turn off the power of the printer. Using an interface cable connect the computer to the bi-directional parallel interface connector at the rear panel of the printer. 2. Be sure to use a IEEE1284 compatible cable. Connector: 36 PIN Amp Max.
Operation Manual 2. Introduction 2.7.2 Optional interface (RS232C) Connecting the printer to your computer. 1. Turn off the power of the printer. Using an interface cable connect the computer to the optional interface connector at the rear panel of the printer. 2. Interface Cable The wire connection varies depending on the communication product. Prepare an appropriate cable for the communication protocol. Connector: DSUB-25S. Cable length: Less than 5 meters.
2. Introduction Operation Manual 2.7.3 Optional Interface (USB) Connecting the printer to your computer. 1. Turn off the power of the printer. Using an interface cable connect the computer to the optional interface connector at the rear panel of the printer. 2. Interface Cable USB connector for a printer is specified as a Type B Receptacle. Please use a Type B cable when you connect it with the printer. 2.7.4 Optional Interface (LAN) Connecting the printer to a network. 1.
Operation Manual 3. 3. Configuration Printer Configuration 3.1 DIP Switch Settings Two DIP switches DSW2 and DSW3 are located under the front door panel and a DSW1 switch is located on an optional RS232 serial interface board.
3. Configuration Operation Manual 3.1.1 RS232 Transmit/Receive Setting Data Bit Selection (DSW1-1) This switch sets the printer to receive either 7 or 8 bit data bits for each byte transmitted. DSW1-1 SETTING *OFF 8 Data Bits ON 7 Data Bits DSW1 ON OFF 1 2 3 4 5 6 7 8 Parity Selection (DSW1-2, DSW1-3) These switches select the type of parity used for error detection.
Operation Manual 3. Configuration Communication Protocol Selection (DSW1-7, DSW1-8) Selects the flow control and status reporting. DSW1DSW1-7 DSW1DSW1-8 SETTING *OFF *OFF Rdy/Bsy OFF ON Xon/XOff ON OFF Status 3 ON ON Status 4 DSW1 ON OFF 1 Note: 2 3 4 5 6 7 8 For Status 4 the DSW2-8 must be set to OFF Print Mode Selection (DSW2-1) Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon.
3. Configuration Operation Manual Hex Dump Selection (DSW2-4) Enables Hex Dump mode. DSW2 DSW2DSW2-4 SETTING *OFF Disabled ON ON Enabled OFF 1 2 3 4 5 6 7 8 Receive Buffer Selection (DSW2-5) Selects the operating mode of the receive buffer. DSW2 DSW2-5 SETTING OFF Single Job *ON Multi Job ON OFF 1 2 3 4 5 6 7 8 6 7 8 Download Mode (DSW2-6) For Firmware Download.
Operation Manual 3. Configuration Selecting Protocol Control Codes Protocol control codes are the special control characters that prepare the printer to receive instructions. For example, the character tells the printer that a command code will follow and the character asks for the printer status. There are two pre-defined sets of Protocol Control codes to choose from. Each set is made up of six special characters.
3. Configuration Operation Manual Compatibility Mode Selection (DSW2-8) Software command compatibility with earlier SATO model printers. DSW2 DSW2DSW2-8 SETTING *OFF Status 4 ON ON OFF Compatibility 1 2 3 4 5 6 7 8 Mode Selection (DSW3-1 and DSW3-2) Selects the operating mode of the printer.
Operation Manual 3. Configuration Back Feed Selection (DSW3-4) When Back-Feed is enabled, the printer will position the label for dispensing/cutting and retract it to the correct print position before printing the next label. DSW3 DSW3-4 SETTING *OFF Enabled ON Disabled ON OFF 1 2 3 4 5 6 7 8 Note: Back Feed function only works, if Tear Off, Cutter or Dispenser is selected. See DSW3-1, 3-2.
3. Configuration Operation Manual Repeat Print via External Signal (DSW3-8) Allows the applicator to reprint the current label in the print buffer. DSW3 DSW3DSW3-8 SETTING SETTING *OFF Disabled ON Enabled ON (Output on Pin 7) OFF 1 2 3 4 5 6 7 8 Note: The DIP Switch functions listed incorporate the latest firmware revisions at the time of printing. * Factory Default.
Operation Manual 3. Configuration 3.1.2 External Connector PIN Assignments PIN DIRECTION 1 To Host 2 Reference 3 To Host Ribbon Out - This pin goes low when the ribbon is out. 4 To Host Error - This pin goes low when the printer detects an error condition such as head open or receiving buffer full. 5 To Printer Print Start - The printer will print one label when this pin is pulled to ground. This signal must be enabled by placing switch DSW3-5 on the Control Panel in the OFF position.
3. Configuration NOTE: 22 Operation Manual The signals on pins 1, 3, 4 and 6 each have an open collector output. These pins normally measure +.07V maximum when a true condition exists. If a false condition occurs, the voltage will drop to 0V. To achieve a signal level of +5V, you must add a 1K ohm, ¼ W pull-up resistor between the open collector output pin and Vcc (pin 13) as illustrated. This will provide a signal level of +5V for a true condition and 0V when a false condition exists.
Operation Manual 3. Configuration 3.1.
3. Configuration Operation Manual 3.2 Default Settings Switch Selections All switches except DSW 2-5 are placed in the OFF position (default) for shipping.
Operation Manual 3. Configuration 3.3 Printer Adjustments The LCD Panel on the CL408e e/412e e printer is used in conjunction with the LINE and FEED switches by the operator to manually enter printer configuration settings. Many of the settings can also be controlled via software commands and in the case of conflict between software and control panel settings, the printer will always use the last valid setting.
3. Configuration Operation Manual 3.3.3 Print Darkness Setting There are five PRINT DARKNESS (or heat range) settings on the CL408e e/412e e. The higher numbers represent darker settings. The current setting is indicated by a blinking curser on one of the range settings. To change the setting perform the following steps: 1. Use the LINE key to step the blinking cursor to the desired setting. PRINT DARKNESS 12345 2.
Operation Manual 3. Configuration 3.3.5 Pitch Offset and Direction The label pitch is the distance from the leading edge (the edge that comes out of the printer first) of a label and the leading edge of the next label. The leading edge position of the label can be adjusted relative to the print head +/- 49 mm in increments of 1 mm using the following procedure. Once the position is set, it can be adjusted +/- 3.75 mm using the PITCH potentiometer on the adjustment panel.
3. Configuration Operation Manual sure that you want to cancel the print job before selecting YES as the job cannot be recovered and will have to be retransmitted to the printer. To cancel the print perform the following steps: 1. Use the LINE key to step the blinking cursor to either YES or NO. CANCEL PRINT JOB NO YES 2. Once the correct setting is selected, press the FEED key to accept the setting and terminate the user mode of operation and return you to the normal mode ONLINE display.
Operation Manual 4. 4. Media Loading Media Loading 4.1 Loading Labels 4.1.1 Label rolls 1. First, open the top cover by swinging it up and then open the front door by pressing the green lever downwards. G reen lever 2. Open the print head assembly by turning the head latch toward the rear of the printer. The print head assembly is spring-loaded and will automatically open as soon as the head latch is disengaged.
4. Media Loading Operation Manual 3. Push the label unwind guide to the outside of the printer to give the maximum label width. Label roll Label unw ind guide 4. Load the media roll onto the label unwind bracket so that the printing side of the labels faces upwards as it unwinds from the roll. Push the roll all the way to the inside of the printer and push the label unwind guide snugly against the outside of the label roll.
Operation Manual 4. Media Loading 5. Feed the labels under the label guide shaft, through the print head assembly and out of the front of the printer. Label guide shaft Note: CL408e CL408e/412e /412e When the label dispenser option has been installed, remove 600 to 800 mm of labels from the backing and feed the backing back through the label dispense path.
4. Media Loading Operation Manual 6. Inspect the label route and check that the path matches that illustrated in the label loading diagram. Set the adjustable label guides to keep the labels against the backplate of the printer. Note: The following step is not for Thermal direct. 7. If the ribbon is already loaded, close the print head assembly by pushing downward the head latch until it latches closed. If the ribbon is not loaded, see the description for loading ribbons on page 47.
Operation Manual 4. Media Loading 8. Close the front door and the top cover. 4.1.2 Fanfold Labels 1. Open the top cover by swinging it up and then the front door by pressing the green lever downwards. Remove the cover plate from the rear panel.
4. Media Loading Operation Manual 2. Open the print head assembly by turning the head latch toward the rear of the printer. The print head assembly is spring-loaded and will automatically open as soon as the head latch is disengaged. 3. Lay the fanfold labels behind the printer and feed them through the slot and over the label unwind bracket. The printing side of the labels has to show upwards. Push the label unwind guide snugly against the outside of the fanfold label.
Operation Manual 4. Media Loading 4. Feed the labels under the label guide shaft, through the print head assembly and out of the front of the printer. Label guide shaft 5. Inspect the label route and check that the path matches that illustrated in the label loading diagram. Set the adjustable label guides to keep the labels against the backplate of the printer.
4. Media Loading Operation Manual 6. If the ribbon is already loaded, close the print head assembly by pushing downward the head latch until it latches closed. If the ribbon is not loaded, see the following description in chapter 4.2 Loading the ribbon. 7. Close the front door and the top cover.
Operation Manual 4. Media Loading 4.2 Loading the Ribbon 1. Open the top cover by swinging it up and the front door by pressing the green lever downwards. G reen lever 2. Open the print head assembly by turning the head latch toward the rear of the printer. The print head assembly is spring-loaded and will automatically open as soon as the head latch is disengaged.
4. Media Loading Operation Manual 3. Load the ribbon onto the ribbon unwind spindle, pushing it all the way to the inside of the spindle. The side of the ribbon carrying the carbon ink must be inwards while unwinding the carbon ribbon roll counter-clockwise. 4. Place the core on the ribbon rewind spindle, pushing it all the way to the inside of the spindle. Note that the empty core of each subsequent roll becomes the next rewind core.
Operation Manual 4. Media Loading 5. Feed the leader portion of the ribbon through the print head assembly and up to the ribbon rewind spindle and tape it to the ribbon core. Manually turn the rewind spindle to wrap the ribbon onto the core making one to two turns to secure it. 6. Make sure the ribbon path matches the one shown in the diagram.
4. Media Loading Operation Manual 7. If the labels or tags are already loaded, close the print head assembly by pushing downward on the green tab until it latches closed. H ead latch 8. Close the front door and the top cover. Note: 40 Run a test print to ensure that the labels and ribbons are loaded correctly.
Operation Manual 5. 5. Troubleshooting Troubleshooting The design of the SATO CL-408e e/412e e printer is based upon proven technology and reliable components. When a problem occurs, the solution can be easily traced using the troubleshooting tables in this section. This table list symptoms, probable causes, and suggested corrective actions. Both print quality and general operational problems are listed in the troubleshooting table. 5.
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Operation Manual No Label Movement 5.
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Operation Manual 6. 6. Cleaning and Maintenance Cleaning and Maintenance Proper handling The print head contains a precise printing surface that must be carefully protected from mechanical damage. Extreme care must be exercised during handling and installation to prevent scratching, chipping, denting or otherwise damaging the exposed surface. Cleaning Only solvent, i.e. alcohol and other cleaning methods recommended by SATO should be used to periodically remove paper residue from the print head.
6. Cleaning and Maintenance Operation Manual 6.1 Cleaning the Print Head 6.1.1 Cleaning the Print Head using Print Head Cleaner 1. Switch off the power to the printer. 2. Open the top cover and the front door. 3. Open the print head assembly by turning the head latch toward the rear of the printer. The print head assembly is spring-loaded and will automatically open as soon as the head latch is disengaged. 4. Apply any SATO approved thermal print head cleaner to a cotton swab. 5.
Operation Manual 6. Cleaning and Maintenance 6.1.2 Cleaning the Print Head using the Lapping Film 1. Cut the lapping film with a pair of scissors or a sharp knife to 120mm width. 2. Switch off the power to the printer. 3. Place the lapping film between print head and platen with the abrasive side face-up. Close the print head with the head latch. 4. Pull the cleaning film by hand slowly toward the front of the printer. 5. Repeat steps 3 and 4 two or three times. 6.
6. Cleaning and Maintenance Operation Manual 6.2 Cleaning the Platen and Rollers 1. Switch off the power to the printer. 2. Open the top cover and the front door. 3. Open the print head assembly by pushing the head latch toward the rear of the printer. The print head assembly is spring-loaded and will automatically open as soon as the head latch is disengaged. 4. Apply any SATO approved cleaner to a clean wipe. 5. The platen is the rubber roller directly below the print head.
Operation Manual Appendix A Appendix A Advanced Settings CL408e CL408e/412e /412e 49
Appendix A 50 Operation Manual CL408e CL408e/412e /412e
Operation Manual CL408e CL408e/412e /412e Appendix A 51
Appendix A Operation Manual This page is intentionally left blank.
