Specifications

Operation Manual
Operation ManualOperation Manual
Operation Manual 5. Troubleshooting
5. Troubleshooting5. Troubleshooting
5. Troubleshooting
CL408
CL408CL408
CL408e
ee
e/412
/412/412
/412e
ee
e 43
4343
43
No Label
Movement
Loose/broken platen drive belt Adjust/replace belt
Incorrect label pitch sensor
selected
Select correct label sensor type
(DSW2-2)
No +24 volt output Test power supply and replace if
required
Loose set screw on platen pul-
ley/stepper motor
Tighten set screws
No Printed
Image
Print head not connected Verify print head connector fully
seated at head and main PCB
Ribbon upside down Use genuine SATO ribbons
No + 24 volt output Test power supply and replace if
required
Damaged print head Replace print head
Damaged electronics Replace circuit board
Back light
but no
words on
display or
no display.
Most common failure of printer
is DOA situation
The most likely cause is the
ribbon cable is disconnected
or not connected firmly
Verify that the cable and connec-
tor are properly seated
POWER AC power cable not connected Verify that the cable is con-
nected to the printer and the AC
outlet
Main Power Fuse defective Replace fuse
Defective power supply Test power supply and replace if
defective
HEAD
OPEN
Head not locked Close and latch head release