® CL408e/CL412e Printers Service Manual PN 9001078 Rev.
SATO America, Inc. 10350-A Nations Ford Rd. Charlotte, NC 28273 Main Phone: (704) 644-1650 Technical Support Hotline: (704) 644-1660 Fax: (704) 644-1661 http:\\www.satoamerica.com ã Copyright 2001 SATO America, Inc. The information supplied in this manual was current at time of publication. If you come across procedures that need clarification or find errors or have suggestions contact us at qc@satoamerica.
Table of Contents Section 1. Overview and Specifications 1 2 3 4 5 6 7 8 9 10 11 Page Overview ........................................................................................................... 1-1 Physical Characteristics .................................................................................. 1-2 Printer Features ................................................................................................ 1-3 Sensors .................................................................
Table of Contents Section 4. Electrical Checks and Adjustments 7 Eye-Mark Adjustment ..................................................................................... 4-11 8 Offset Label Stop Position Adjustment ....................................................... 4-12 9a Ribbon Sensor Operation Verification ......................................................... 4-13 9b Ribbon Sensor Voltage Checking ................................................................
Table of Contents Section 9. Optional Accessories 1 2 3 4 5 6 Overview .......................................................................................................... 9-1 Label Cutter Kit Installation ............................................................................ 9-2 Label Dispenser Kit Installation ..................................................................... 9-6 PCMCIA Memory Expansion Installation ....................................................
® iv SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section Overview and Specifications 1.1 Overview The SATO CL408e/CL412e Printers Service Manual provides information for installing and maintaining CL408e/CL412e Thermal Transfer printers. Step-bystep maintenance instructions are included in this manual with typical problems and solutions. It is recommended that you become familiar with each section in this manual before installing and maintaining the printer. The major differences in the CL408e and the CL412e printers is the resolution of the head.
Section 1. Overview and Specifications 1.2 Physical Characteristics Depth PAPER CHECK WINDOW Height FRONT ACCESS DOOR LABEL OUT SLOT Width TOP ACCESS DOOR Dimensions C L 408e C L 412e Wide 10.7 in. (271 mm) D eep 16.9 in. (430 mm) High 12.6 in. (321 mm) Weight 28.7 lbs. (13 kg) Pow er Requirements Page 1-2 Voltage 115 -220 V (+/- 10%) 50/60 Hz (+/- 1%) Power Consumption 50W idle 130W Operating SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 1. Overview and Specifications 1.3 Printer Features COVER PLATE-REMOVE FOR ACCESS TO DISPENSER AND FAN-FOLD SLOTS INTERFACE SLOT PCMCIA MEMORY EXPANSION SLOT EXT CONNECTOR POWER SWITCH AC FUSE AC POWER INPUT CONNECTOR Rear Panel PN 9001078 Rev. B INTERFACE SLOT Slot to plug in an interface adapter. An adapter must be connected before the printer is operational. The adapter types available are: RS232C Serial I/F Module, DB-25.
Section 1. Overview and Specifications Printer Features FRONT ACCESS DOOR INTERLOCK : This switch prevents printer operation when the Front Access Door is open. The Top Access Door must be open before the Front Access Door can be opened or closed. COVER OPEN SENSOR: When this sensor is activated, the printer will not operate and Cover Open message will be displayed on the display panel.
Section 1. Overview and Specifications Printer Features LABEL GUIDE ACCESS PLATE FOR OPTIONAL LABEL DISPENSER MEDIA HOLDER PN 9001078 Rev.
Section 1. Overview and Specifications 1.4 Sensors RIBBON MOTION SENSOR: This sensor is a motion detector that signals the printer when the ribbon supply is turning. This sensor is used for both the ribbon end and ribbon near end sensing. LABEL SENSOR: Both the "Eye-Mark" (reflective) and Gap (transmissive) sensors can be adjusted over a limited range. They are both located in the label sensor unit.
Section 1. Overview and Specifications 1.5 Operation Panel LCD DISPLAY PANEL TWO-COLOR STATUS LED LINE KEY FEED KEY PRINT/OFFSET/PITCH POTENTIOMETERS *DSW2 & 3 OPTION CONNECTIOR LABEL TAKEN THRESHOLD POTENTIOMETER LABEL TAKEN LED *NOTE: Optional RS232 Communication Card contains DSW1 switches which are configured when supplied with the printer.
Section 1. Overview and Specifications Operation Panel LCD DISPLAY PANEL 2 Line x 16 Character LCD display. Used for setting operational parameters of the printer. STATUS LED Two-color (Red, Green) LED that indicates the following status conditions. Green-Illuminated when printer is ready to receive data. It is turned on and off by toggling the LINE key. Red-Illuminated when there is a system fault such as an open print head. LINE KEY Momentary switch.
Section 1. Overview and Specifications 1.6 Installation Considerations Printer operation can be affected by the printer environment. The location of the printer should be free from dust, humidity and sudden vibrations. To obtain optimum results from the printer, avoid locations influenced by: Direct or bright sunlight, since bright light will make the label sensor less responsive and may cause the label to be sensed incorrectly.
Section 1. Overview and Specifications 1.8 Environment & Approvals Environmental Operating Temperature CL408e/CL412e 410 to 1040 F (50 to 400 C) Storage Temperature -00 to 1040 F (-200 to 400 C) Operating Humidity 15-85% RH, non-condensing Storage Humidity Max 90% RH, non-condensing Electrostatic Discharge 8K V Regulatory Approvals Safety UL, CSA RFI/EMI FCC Class A 1.
Section 1. Overview and Specifications General Printer Specifications Specification C L 408e C L 412e Sensing Transmissive See-thru Movable Reflective Eye-Mark Movable Continuous Form Sensor not used Ribbon Maximum Width 4.4 in. (111 mm) Length 1475 ft. (450 m) Thickness 4.
Section 1. Overview and Specifications General Printer Specifications Specification C L 408e C L 412e Interface Modules Parallel Serial Serial Protocol Universal Serial Bus IEEE 1284 Parallel RS232C (9600 to 57,600 bps) RS422/485 (9600 to 57,600 bps) Hardware Flow Control (Ready/Busy) Software Flow Control (X-On/X-Off) Bi-directional Status 2, 3 or 4 USB Version 1.
Section 1. Overview and Specifications 1.
Section 1. Overview and Specifications 1.
Section 2 Configuration 2.1 Dip Switch Settings Two DIP switches (DSW2 & DSW3) are located inside the Front Access Door. These switches can be used to set: • Thermal transfer or direct thermal mode • Head Check Mode • Hex Dump Mode • Label sensor enable/disable • Single Job or Multi-Job Receive Buffer • Operation Mode DIP SWITCHES In addition, a third DIP switch (DSW1) is located on the optional RS232 Serial Adapter card and is used to set the RS232C transmit/receive parameters.
Section 2. Configuration Dip Switch Settings RS232 Transmit/Receive Setting (located on RS232 I/F Module) Data Bit Selection (DSW1-1): This switch sets the printer to receive either 7 or 8 data bits for each byte transmitted. DSW1 DSW1-1 SETTING ON Off 8 data bits On 7 data bits OFF 1 2 3 4 5 6 7 8 Parity Selection (DSW1-2, DSW1-3): These switches select the type of parity used for error detection.
Section 2. Configuration Dip Switch Settings Printer Set up Print Mode Selection (DSW2-1): Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon DSW2 DSW2-1 SETTING ON Off Transfer OFF On Direct Therm 1 2 3 4 5 6 7 8 7 8 Sensor Type Selection (DSW2-2): Selects between the use of a label gap or a reflective Eye-Mark.
Section 2. Configuration Dip Switch Settings Firmware Download (DSW2-6): Places the printer in the Firmware Download mode for downloading new firmware into flash ROM. DSW2 DSW2-6 SETTING Off Disabled On Enabled ON OFF 1 2 3 4 5 6 7 8 Protocol Code Selection (DSW2-7): Selects the command code set used. DSW2 DSW2-7 SETTING ON Off Standard OFF On Non-Std. 1 2 3 5 4 6 7 8 M8400 Emulation Mode (DSW2-8): For emulating earlier series software commands.
Section 2. Configuration Dip Switch Settings Label Sensor Selection (DSW3-3): Enables or disables the Label Pitch sensor. If the sensor is enabled, it will detect the edge of the label and position it automatically. If it is disabled, the positioning must be under software control using Line Feed commands.
Section 2. Configuration Dip Switch Settings External Signal Type Selection (DSW3-6, DSW3-7): Both the polarity and signal type (level or pulse) of the external print synchronizing signal can be selected. See Section 3 for a definition of signal types. DSW3-6 DSW3-7 DSW3 SETTING Off Off Type 4 Off On Type 3 On Off Type 2 On On Type 1 ON OFF 1 2 3 5 4 6 7 8 Repeat Print via External Signal (DSW3-8): Allows an applicator or other device to reprint the last label of the print job.
Section 2. Configuration 2.2 Default Settings Dip Switch Selections All switches are placed in the Off position (default) except Receive Buffer for shipping.
Section 2. Configuration 2.3 LCD Panel Configuration The LCD Panel on the CL408e/CL412e is used in conjunction with the LINE and FEED switches by the operator to manually enter printer configuration settings. Many of the settings can also be controlled via software commands and in the case of conflict between software and control panel settings, the printer will always use the last valid setting.
Section 2. Configuration LCD Panel — Normal Mode When the printer is first powered on it displays the current ROM version of the printer then immediately displays the ONLINE mode. initializing rom v0.00.00.00 ONLINE QTY: 000000 The LCD Panel will display the ONLINE status on the top line of the display. The bottom line will contain the label quantity (QTY) status. The message will be changed to OFFLINE whenever the printer is switched offline by depressing the LINE key.
Section 2. Configuration LCD Panel — Normal Mode Print Speed Adjustment There are five Speed settings on the printer. The setting is listed on the bottom line of the display. The current setting is indicated by an underline under one of the speed settings. To change the setting: STEP 1. PROCEDURE Use the LINE key to step the underlined cursor to the desired speed setting. 2 = 2 in/s (50mm/s) 3 = 3 in/s (75mm/s) 4 = 4 in/s (100mm/s) 5 = 5 in/s (125mm/s) 6 = 6 in/s (150mm/s) 2.
Section 2. Configuration LCD Panel — Normal Mode Pitch Offset Adjustment STEP PROCEDURE 4. Press the FEED key to accept the setting and advance the cursor to the second digit. Again use the LINE key to step to the desired setting. Once it is correct, press the FEED key to advance to the next adjustment. Print a test label after completing the adjustments to ensure it is correct.
Section 2. Configuration LCD Panel— Normal Mode Cancel Print Job If the printer has a print job(s) loaded in memory, selecting YES will cause the job(s) to be cleared. The default selection is NO. Make sure that you want to cancel the print job before selecting YES as the job cannot be recovered and will have to be retransmitted to the printer. To cancel the print, perform the following steps: STEP cancel print job yes no PROCEDURE 1. Use the LINE key to step the underlined cursor to either No or Yes.
Section 2. Configuration LCD Panel— Advanced Mode Advanced mode is provided to make adjustments that require only occasional adjustments. Since they affect the basic operation of the printer, the procedure for entering this mode is designed to prevent someone from accidentally changing the settings. To Enter Advanced Mode: STEP PROCEDURE 1. Press the LINE key while simultaneously turning the power on. When the printer emits one long beep, release the LINE key to display the first screen.
Section 2. Configuration LCD Panel — Advanced Mode Print Offset Print offset v:+0000 H:+000 Since the printer moves the label in discrete steps equal to the size of the print dot, the units of measure for Vertical and Horizontal Offset distance is dots. Vertical Offset is the distance down from the leading edge in dots (the edge of the label that comes out of the printer first) to the first vertical print position.
Section 2. Configuration LCD Panel — Advanced Mode Set Calendar (Continued) Calendar 00/00/00 00:00 STEP PN 9001078 Rev. B calendar 00/00/00 00:00 PROCEDURE 1. Year - The first display shown will have the two digit year selection underlined. You can scroll through the dates by pressing the LINE key. The year number will increase by one each time the LINE key is pressed until it reaches its maximum leagal value (i.e., "99" for the year digits) at which point it will wrap around to the "00" setting.
Section 2. Configuration LCD Panel — Advanced Mode Ignore CR/LF ignore cr/lf YES NO This setting tells the printer to strip out all carriage return/line feed pairs (CRLF) from the data stream, including graphics and 2D bar codes. It is used primarily to maintain compatibility with earlier models of SATO printers. STEP PROCEDURE 1. Use the LINE key to step the underlined cursor to either YES or NO. 2.
Section 2. Configuration LCD Printer — Card Mode Exit Advanced Mode Advanced Mode To exit the Advanced mode, power off the printer then back on. The Card Mode allows the operator to manage the Expanded Memory (PCMCIA Card or Internal Expanded Flash ROM). The Card Mode is entered from the Advanced Mode display by pressing the LINE key once. Advanced Mode card Mode The Card Mode display indicates that the printer is in the Card Mode. To advance to the Mem Select (CC1), press the FEED key.
Section 2. Configuration LCD Panel — Card Mode Card ->MemoryCopy TrueTypeFont Y/N card ->MemoryCopy TrueTypeFont y/n This selection allows you to copy TrueType fonts from the PCMCIA Memory card installed in the Memory Card slot (on the rear of the printer) to the optional Flash ROM. STEP 1. PROCEDURE Use the LINE key to step the underlined cursor to the desired setting. IF Yes is selected, the printer will enter the Card Copy mode.
Section 2. Configuration LCD Panel — Card Mode Card ->MemoryCopy SatoFont Y/N card ->MemoryCopy SATOFont y/n This selection allows you to copy SATO fonts from the PCMCIA Memory card installed in the Memory Card slot (on the rear of the printer) to the optional Flash ROM. STEP 1. PROCEDURE Use the LINE key to step the underlined cursor to the desired setting. IF Yes is selected, the printer will enter the Card Copy mode. If No is selected, the display will advance to Card->MemoryCopy All mode.
Section 2. Configuration LCD Panel — Card Mode Card ->MemoryCopy All Y/N card ->MemoryCopy all y/n This selection allows you to copy the entire contents from PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional internal Expanded Memory. STEP 1. PROCEDURE Use the LINE key to step the underlined cursor to the desired setting. IF Yes is selected, the printer will enter the Card Copy mode. If No is selected, the display will advance to Card->MemoryCopy All mode.
Section 2. Configuration LCD Panel — Card Mode Memory->Card Copy All Y/N Memory ->cardCopy all y/n This selection allows you to copy the entire contents of the optional Expanded Memory to the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer. STEP 1. PROCEDURE Use the LINE key to step the underlined cursor to the desired setting. IF Yes is selected, the printer will enter the Card Copy mode.
Section 2. Configuration LCD Panel — Card Mode card ->memoryCopy program y/n Card->Memory Copy Program Y/N This selection allows you to copy printer firmware from the PCMCIA Memory card to the printer. STEP 1. PROCEDURE Use the LINE key to step the underlined cursor to the desired setting. IF Yes is selected, the printer will enter the Card Copy mode. If No is selected, the display will advance to the mode display. 2. Confirm your selection by stepping the underline cursor to the Yes selection.
Section 2. Configuration LCD Panel — Card Mode Memory->cardCopy program y/n Memory->Card Copy Program Y/N This selection allows the user to copy the current firmware installed in the printer to a PCMCIA Memory Card. STEP 1. PROCEDURE Use the LINE key to step the underlined cursor to the desired setting. IF Yes is selected, the printer will enter the Card Copy mode. If No is selected, the display will advance to the mode display. 2.
Section 2. Configuration LCD Panel — Card Mode Card format yes no Card Format Yes No Before a PCMCIA card can be used, it must be formatted. Note: Formatting a card destroys all data currently stored on the Card. STEP 1. PROCEDURE Use the LINE key to step the underlined cursor to the desired setting. IF Yes is selected, the printer will enter the Card Format mode. If No is selected, the display will advance to the mode display.
Section 2. Configuration LCD Panel — Service Mode The Service Mode allows the operator to set up the basic operation parameters of the printer and is entered from the Advanced Mode. To Enter Advanced Mode: STEP 1. PROCEDURE Press the LINE key while simultaneously turning the power on. When the printer emits one long beep, release the LINE key to display the first screen. ADVANCED MODE 2. Press the LINE key twice to enter the Service Mode.
Section 2. Configuration LCD Panel — Service Mode Gap Input gap input [X.XV] [X.XV} [x.xv] [x.xv] GAP - When setting the "GAP" threshold, the voltage shown on the top line of the display must be measured with nothing but the backing in the sensor and then again with a label still attached to the backing. The formula to be used for setting the threshold is: (High Voltage Level + Low Voltage Level) x 0.5 = Start Value STEP PROCEDURE 1.
Section 2. Configuration LCD Panel — Service Mode Eye Input eye input [X.XV] [X.XV} [x.xv] [x.xv] EYE - When setting the "EYE" threshold, the voltage must be measured with nothing but the label under the sensor and then again with the printed "eye" mark under the sensor. The formula to be used for this is: (High Voltage Level + Low Voltage Level) x 0.5 = Start Value STEP PROCEDURE 1. Insert a label into the sensor and close the Label Hold-Down.
Section 2. Configuration LCD Panel — Service Mode Auto online feed yes no Auto Online Feed Yes No This selection specifies whether or not the printer will automatically feed a blank label when it is placed in the Online mode. STEP PROCEDURE 1. Use the LINE key to step the underlined cursor to the desired setting. IF Yes is selected, the printer will feed a blank label anytime it enters the Online mode. If No is selected, the display will advance to the mode display.
Section 2. Configuration LCD Panel — Service Mode forward/backfeed distance default Forward/Backfeed Distance Default This display will only appear when Backfeed is enabled (DSW3-4 = OFF). The maximum backfeed distance is 255mm. STEP PROCEDURE 1. Press the FEED key to use the default distance. This setting will be appropriate for use with standard labels with a 1/8" gap between labels and most tag stock applications. 2. Press the LINE key to set your own backfeed distance up to 255mm.
Section 2. Configuration LCD Panel — Service Mode euro code d5 Euro Code D5 This selection allows the user to specify the hexadecimal code for the character which is replaced with the Euro Character. The default is D5 Hex. STEP PROCEDURE 1. The underline cusor should be positioned underneath the first digit selection. Use the LINE key to step to the desired setting. 2. Press the FEED key to advance the underline cursor to the second digit of the desired hexadecimal code. 3.
Section 2. Configuration LCD Panel — Service Mode priority setting lcd command Priority Setting LCD Command This selection allows the user to assign a priority for Print Darkness, Print Speed and Print Offset. STEP PROCEDURE 1. Use the LINE key to step to the desired priority. If LCD is selected, the setting established via the LCD display/menu system will be used for an incoming label job, regardless of any different command settings.
Section 2. Configuration LCD Panel — Counters Mode The Counters Mode is provided to allow the user to access the internal printer counters and is entered from the Advanced Mode. To Enter Advanced Mode: STEP PROCEDURE 1. Press the LINE key while simultaneously turning the power on. When the printer emits one long beep, release the LINE key to display the first screen. ADVANCED MODE 2. Press the LINE key 3X to advance to the Counters Mode.
Section 2. Configuration LCD Panel — Counters Mode STEP PROCEDURE 4. Use the FEED key to select the desired setting. If you only want to read the counter value, select NO. If you want to read the counter and reset it to 0.0, place the underline cursor under YES. Once the desired setting is selected, press the FEED key to return to the Counter Mode display. counters mode To exit the Counters Mode power the printer off, then back on.
Section 2. Configuration LCD Panel — Test Print Mode Test Print Size 10 CM NOTE: This display does not appear when a Memory Test Print is chosen. Only a small Memory Test Print can be printed. test print Size 10 cm Once you have selected the type of test label to be printed, use the FEED key to accept the selection and the display advances to the Test Print Size display. This display allows you to select the label width. STEP PROCEDURE 1. Use the LINE key to select the label width.
Section 2. Configuration LCD Panel — Maintenance Mode — Factory Mode This function is used to clear counters and reset the printer's firmware. This procedure is used after upgrading the flash firmware or installing a new memory module. STEP PROCEDURE 1. Record all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up position. 3. Press the LINE and FEED key while simultaneously turning ON the power switch.
Section 2. Configuration LCD Panel — Maintenance Mode All Clear Mode This function is used to clear counters and reset the firmware and doesn't produce a test label. STEP PROCEDURE 1. Record all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up position. 3. Press the LINE and FEED key while simultaneously turning ON the power switch. When the printer beeps, release the keys. The following screens will appear. initializing rom v00.00.00.
Section 2. Configuration LCD Panel — Clear Non-Standard Protocol The standard protocol codes used by the printer can be modified to accomodate the requirements of different host systems. However, if the printer is to be used with a system that does not use the custom protocol codes, they can be cleared and the default protocol codes reactivated. The default values are: STX = 7BH, ETX = 7DH, ESC = 5EH, ENQ = 40H, NULL = 7EH, CAN = 21H and OFFLINE = 5DH. Alt. Protocol Default Complete initializing rom v00.
Section 2. Configuration LCD Panel — Download User Defined Protocol Codes User Download Press the Line Key (Countinued) STEP PROCEDURE 3. Transmit the download data command stream to the printer. 4. After the data has been received, the printer will beep and print a status label. If it does not beep and print a status label, the printer did not accept the data. 5.
Section 2. Configuration LCD Panel —Firmware Download Mode STEP PROCEDURE 1. Record all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-6 in the ON or up position. 3. Turn ON the power switch. The following screens will appear. initializing rom v00.00.00.00 flash download ready Refer to the specific instructions provided with the flash firmware files provided by SATO America Technical Support or downloaded from the SATO America Web Site. www.
Section 2. Configuration 2.4 Sample Test Labels CONFIGURATION BAR CODE MEMORY HEAD CHECK FACTORY Page 2-40 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section Interface Specifications 3.1 Overview ! This section presents the interface specifications for the CL408e/CL412e printers. CL408e/CL412e printers utilize a Plug-In Interface Module for maximum printer configuration flexibility. The following information is presented in this section.
Section 3. Interface Specifications Interface Types In order to provide flexibility in communicating with a variety of host computer systems, CL408e/412e printers use a Plug-In Interface Module. The IEEE1284 Interface module is shipped with the printer unless another interface type is specified at the time of the order. The other interfaces available are a high speed (to 57.6K bps) serial interface, an Ethernet interface or an optional Universal Serial Bus (USB) interface.
Section 3. Interface Specifications 3.3 The Receive Buffer The CL408e/CL412e printers have the ability to receive a data stream from the host in one of two ways. The receive buffer may be configured to accept one print job at a time or multiple print jobs. The single job print buffer is generally used by software programs that wish to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance.
Section 3. Interface Specifications The Receive Buffer 0 1MB 2.95MB DTR High or X-On DTR Low or X-Off Buffer Available All printer error conditions (i.e., label out, ribbon out) will cause the printer to go busy (DTR "low" or X-Off) until the problem is corrected and the printer is placed online. The printer will also be busy if taken offline from the front panel. 3.
Section 3.
Section 3. Interface Specifications 3.5 RS232C Serial Interface The High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user.
Section 3.
Section 3. Interface Specifications RS232C Interface Signals PIN DIRECTION 1 Reference 2 To Host 3 To Printer SIGNAL DESCRIPTION FG (Frame Ground) TD (Transmit Data) - Data from the printer to the host computer. Sends X-On/X-Off characters or status data (Bi-Directional protocol). RD (Receive Data) - Data to the printer from the host computer. To Host RTS (Request to Send) - Used with Ready/Busy flow control to indicate an error condition.
Section 3. Interface Specifications X-On/X-Off Flow Control X-On/X-Off flow control must be used whenever hardware (Ready/Busy) flow control is not available or desirable. Instead of a voltage going high/low at pin 20, control characters representing "Printer Ready" (X-On = 11 hexadecimal) or "Printer Busy" (XOff = 13 hexadecimal) are transmitted by the printer on pin 2 (Transmit Data) to the host. In order for this method of flow control to function correctly, the host must be capable of supporting it.
Section 3. Interface Specifications Universal Serial Bus (USB) Interface (Cont) General Specifications: Connector: Cable: USB Type B Plug 10ft (3 m) max. Host: Windows 98 USB Port Electrical Specifications: Power Supply: Power Consumption:: Bus Power through cable +5V@80ma 3.7 Ethernet Interface The Ethernet interface is a Plug-In Interface Module that can be installed by the user. It requires a driver (shipped with each printer) that has the interface installed.
Section 3. Interface Specifications 3.9 Accessory (EXT) Connector The EXT connector on the rear panel of the CL408e/CL412e printers is intended for use with external printer accessories such as label rewinders or applicators. The 14 pin Centronics type connector provides a choice of four different output signals along with various error conditions. A DB-9 to 14 pin Centronics adapter cable is provided for legacy applications.
Section 3. Interface Specifications NOTE: The signals on pins 1, 3, 4, 6, 9 and 10 each have an open collector output. These pins normally measure +.07V maximum when a true condition exists. If a false condition occurs, the voltage will drop to 0V. To achieve a signal level of +5V, you must add a 330 ohm, ¼ W pull-up resistor between the open collector output pin and Vcc (pin 13) as illustrated. This will provide a signal level of +5V for a true condition and 0V when a false condition exists.
Section 3. Interface Specifications Repeat Print Start of Print Cycle Print Start Input +5V Print Repeat Input +5V Print End Type 1 End of Print Cycle 0V 0V +5V 0V 20 Milliseconds Print End Type 2 +5V Print End Type 3 +5V Print End Type 4 +5V 0V 0V 0V Paper or Ribbon End Error Signals Motion Stopped +5V Paper End 0V +5V Ribbon End 0V +5V Machine Error 0V Paper/Ribbon Replenished Head Open Head Closed Print Motion PN 9001078 Rev.
Section 3. Interface Specifications ® Page 3-14 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section Electrical Checks and Adjustments " 4.1 Overview This chapter describes how to check CL408e/CL412e Printers voltage levels and adjust threshold sensor voltages. The power supply converts 125 VAC into regulated DC voltages. The printer uses: +5V and +24V. These DC voltages are not adjustable, however you can measure these DC voltages at test points located on the PCB. Section 4.2 contains procedures for measuring DC voltage levels. You can adjust threshold voltage levels for label sensors.
Section 4. Electric Checks and Adjustments 4.2 Steps Prior to Some Procedures Some adjustments in this section require access to potentiometers and the test point connector located on the main PCB. Raise the door and remove the LH cover for accessing the main PCB. STEP 1. 2. 3. PROCEDURE Turn the printer OFF and disconnect the AC power cord. Raise the access door and remove (2) screws holding the electronics side cover to the inside frame.
Section 4. Electric Checks and Adjustments 4.3 DC Power Voltage Checks To check voltage levels, first check the fuses (Section 6.3) and replace if necessary. Then remove the LH cover, (Section 4.2) and perform the following steps. Addtional equipment required: STEP 1. TP Test Module Digital Multimeter PROCEDURE Refer to illustrations on pages 4-3 through 4-5. Attach the connector from the TP Test Module to the test port on the main PCB. Note correct positioning of connector.
Section 4.
Section 4. Electric Checks and Adjustments DC Power Voltage Checks LCD DISPLAY CABLE TO PCB PROBES DIAL COM VOLT GROUND SIG PIN PIN TP TEST MODULE Dial POS DIGITAL MULTIMETER DISC VOLTAGE RANGE TP TEST MODULE SG NC 0 +5V +4.8 to +5.2V CHA3 (+5V) - CHA1 (GND) 1 +2.0V +1.90 to +2.1V CHA4 (+2.0V) - CHA1 (GND) 2 +3.3V +3.1V to +3.5V CHA5 (+3.3V) - CHA1 (GND) 3 +24V +23.5V to +24.5V CHA6 (+24V) - CHA1 (GND) TEST POINT CHART GND A1 B1 NOTE: The power supply voltages are not adjustable.
Section 4. Electric Checks and Adjustments 4.
Section 4. Electric Checks and Adjustments Potentiometer Assignments & Adjustments INTERFACE BOARD MAIN PCB VR2 DEM VR3 CE VR5 IM VR4 GAP VR1 OFS TEST POINT CONNECTOR CN13 POWER SUPPLY PN 9001078 Rev.
Section 4. Electric Checks and Adjustments 4.5a Print Position Adjustment Print Position is adjusted with the Pitch potentiometer on the Front Panel or VR1 potentiometer on the main PCB board to change print position. The following instructions are for adjusting the potentiometer on the Front Panel. Refer to Section 4.5b for making adjustments using the potentiometer on the PCB board. PITCH-VR STEP Note: The print position can be changed with the PITCH-VR but the stop position cannot be changed.
Section 4. Electric Checks and Adjustments 4.5b Print Position Adjustment Using the VR1 potentiometer on the main PCB board. STEP VR1 adjustment range is +/- 3.75mm. PROCEDURE Refer to Section 4.2 for access to main PCB 1. Record all current dip switch positions, then place all switches in the OFF position and the power switch OFF. 2. Turn VR1 on the main PC Board to the center position. 3. Place DSW2-4 in the ON (up) position. 4.
Section 4. Electric Checks and Adjustments 4.6 Label Gap Adjustment Additional equipment required: STEP TP Test Module Digital Multimeter PROCEDURE Refer to Section 4.2 for access to main PCB 1. Turn VR4 (GAP) potentiometer on the main PCB all the way to the left. 2. Refer to Section 4.3. Set the digital multimeter to DC voltage measurement mode. Attach the connector from the TP Test Module to the test port on the main PCB. Note correct positioning of connector.
Section 4. Electric Checks and Adjustments 4.7 Eye-Mark Adjustment Additional equipment required: STEP TP Test Module Digital Multimeter PROCEDURE Refer to Section 4.2 for access to main PCB 1. Turn VR5 (IM) potentiometer on the main PCB all the way to the left. 2. Refer to Section 4.3. Set the digital multimeter to DC voltage measurement mode. Attach the connector from the TP Test Module to the test port on the main PCB. Note correct positioning of connector.
Section 4. Electric Checks and Adjustments 4.8 Offset Label Stop Position Adjustment Used for fine adjustment of label stop position for Tear Off, Cutter and Dispense Modes. The Label Stop Position is adjusted with the Offset potentiometer on the Front Panel. OFFSET-VR Note: The stop position only is changed with the Offset-VR. The print position is changed with the Pitch-VR. The OFFSET-VR adjustment range is +/- 3.75mm. STEP PROCEDURE 1. Open the Front Door for access to Offset-VR. 2.
Section 4. Electric Checks and Adjustments 4.9a Ribbon Sensor Operation Verification No adjustment is provided for this sensor SEE PAGE 1-6 FOR SENSOR LOCATION PLACE DSW2-1 IN THE OFF POSITION STEP PROCEDURE 1. Open the Front Door for access to DIP Switches. 2. Record all dip switch positions, then place DSW2-1 in the OFF position and the power switch OFF. 3. Remove the ribbon from the printer and close the Head Open Lever. 4. Turn the power switch ON to initialize the printer.
Section 4. Electric Checks and Adjustments 4.9b Ribbon Sensor Voltage Checking There is no adjustment POT for the ribbon sensor on the CL408e/412e. The CE POT on the main logic board has no effect on the voltage values. The voltage values only can be taken off the connector SEN4 on the display. Refer to illustrations below. PIN 1 = Brown PIN 2 = Red PIN 3 = Orange PIN 4 = Yellow PIN 3 (Signal) and PIN 4 (Ground) are the test pins. Low value when the carbon assembly is rotated is around 0.16V.
Section 4. Electric Checks and Adjustments Ribbon Sensor Voltage Checking ATTACH THE GROUND (BLACK) PROBE FROM THE MULTIMETER TO PIN 4 (GROUND) AND THE SIGNAL (WHITE) PROBE TO PIN 3 TO CHECK VOLTAGE RANGE FOR RIBBON SENSOR, ROTATE CARBON UNWIND SPINDLE. LOW VALUE ~/- 1.6V HIGH VALUE ~/- 4.8V PN 9001078 Rev.
Section 4. Electric Checks and Adjustments 4.10 Print Darkness Adjustment ADJUST PITCH POTENTIOMETER FOR OPTIMUM PRINT STEP PROCEDURE 1. Open the Front Door for access to Pitch Potentiometer. 2. Turn the power switch ON. 3. Send print data from your PC and confirm the result. 4. Adjust the Pitch Potentiometer to obtain optimum print quality. If quality is still lacking, refer to Section 2 Configuration, Print Darkness Setting, page 2-9.
Section Mechanical Adjustments # 5.1 Overview The SATO CL408e/CL412e contain adjustable sub-assemblies.
Section 5. Mechanical Adjustments 5.2 Ribbon Clutch Adjustments Excessive ribbon and rewind tension will result in variable ribbon motion and could be the cause of print quality problems. Follow the procedures 5.2.1 and 5.2.2 to verify that the ribbon rewind and unwind tensions are within specifications or if adjustment of either clutch is necessary. Required Equipment: 1 Kg Tension Gauge Ribbon Core, empty String 12mm Wrench #2 Pozidrv Screwdriver 5.2.
Section 5. Mechanical Adjustments Ribbon Clutch Adjustments TENSION GAUGE 950-1050g REWIND STRING EMPTY RIBBON CORE Fig. 5-2 RIBBON UNWIND SPINDLE ADJUST NUT LOCKING SCREW IS INSIDE ADJUST NUT TENSION GAUGE REWIND CLUTCH 450-550g UNWIND Fig. 5-3 UNWIND CLUTCH PN 9001078 B Rev.
Section 5. Mechanical Adjustments Ribbon Clutch Adjustments 5.2.2 Ribbon Unwind Clutch Adjustment STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the top access door and open the front access door. Remove the ribbon and label stock if installed. Fig. 5-1 3. Attach string to an empty ribbon core and place on the Ribbon Unwind Spindle. Wind the string tightly around the ribbon core in a single layer and in in counter-clockwise direction.
Section 5. Mechanical Adjustments 5.3 Ribbon Guide Plate Adjustment If the ribbon is not smooth across the guide plate (ribbon wrinkle) adjustment is required. To remedy the problem perform the Print Head Balance Adjustment (Section 5.6) before doing the Ribbon Guide Plate Adjustment. Required Equipment: STEP #2 Pozidrv Screwdriver PROCEDURE 1. Check for even ribbon tension by watching the ribbon movement under the guide plate as it moves upward toward the ribbon rewind spindle.
Section 5. Mechanical Adjustments 5.4 Tear Plate Adjustment Required Equipment: STEP #2 Pozidrv Screwdriver PROCEDURE 1. Loosen the Tear Plate mounting screws and position plate so that the lip is parallel to the bottom of the printer assembly. Figs. 5-5 2. Tighten the mounting screws. LIP MOUNTING SCREWS LIP TO BE PARALLEL WITH BOTTOM SURFACE Figs. 5-5 Page 5-6 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 5. Mechanical Adjustments 5.5 Print Head Position Alignment MINOR ADJUSTMENT Required Equipment: 10mm Open End Wrench #2 Pozidrv Screwdriver To adjust the print head alignment and make print quality consistent across label, perform the following steps: STEP PROCEDURE 1. Loosen the center and right screw on the ribbon adjustment plate. Print a user test pattern (Section 8.9). Realign the right side of print head by prying adjust plate forward or backward with a flat blade screwdriver.
Section 5. Mechanical Adjustments 5.6 Print Head Balance Adjustment Required Equipment: 10mm Open End Wrench #2 Pozidrv Screwdriver To optimize print quality, perform the following steps to adjust the Print Head Balance using head pattern as a guide. Proper adjustment is necessary to avoid ribbon wrinkle. STEP PROCEDURE 1. Load the ribbon and label stock into the printer. 2. Hold eccentric nut along flats with 10mm box wrench and loosen holding screw. Fig. 5-7 3.
Section 5. Mechanical Adjustments 5.7 Print Head Alignment Adjustment MAJOR ADJUSTMENT Required Equipment: #2 Pozidrv Screwdriver To further optimize print quality, especially when using thick label stock, additional adjustments are possible. Perform the following steps using head pattern as a guide. STEP PROCEDURE 1. Load the ribbon and label stock into the printer. 2. Loosen and adjust screw along slot to move indexing pointer for maximum print quality. Fig.
Section 5. Mechanical Adjustments 5.8 Timing Belt Tension Adjustment Required Equipment: 1 Kg Tension Gauge #2 Pozidrv Screwdriver To adjust the Timing Belt Tension, perform the following steps: STEP PROCEDURE 1. Press in the center of each timing belt with the tension gauge and note the tension reading when the belt is moved 1 to 2mm. 2.
Section Replacement Procedures 6.1 Overview $ SATO CL408e/CL412e Printers contain replaceable components and subassemblies. This section contains step-by-step instructions for removing and replacing the following components and sub-assemblies. PN 9001078 Rev.
Section 6. Replacement Procedures 6.2 Replacing the Main Circuit Board The Main Circuit Board contains the control electronics for the printers and is located behind L.H. cover of the printer. The I/O PCB interface and optional memory card unit if installed, which are attached to the main circuit board must first be removed. STEP 1. 2. 3. PROCEDURE Switch the printer OFF and disconnect the AC power cord. Raise the access door and remove (2) screws holding the electronics side cover to the inside frame.
Section 6. Replacement Procedures Replacing the Main Circuit Board NOTE: Many of the components on this board are susceptible to damage by static electricity. To avoid damage from static electricity, do not unpack new circuit boards from anti-static bags until instructed to do so and use a wrist grounding strap. STEP PN 9001078 Rev. B PROCEDURE 4. If an interface card is installed remove (2) screws holding the card to the rear cover and pull away to detach the card from the PCB Board. Figs. 6-2 5.
Section 6. Replacement Procedures Replacing the Main Circuit Board REMOVE (2) SCREWS AND PULL AWAY TO DETACH IF INTERFACE CARD IS INSTALLED Figs. 6-2 REMOVE (2) SCREWS HOLDING EXT CONNECTOR TO CABINET DISCONNECT CABLE DISCONNECT CABLES DISCONNECT CABLES Page 6-4 Fig. 6-3 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 6. Replacement Procedures Replacing the Main Circuit Board REMOVE (2) SCREWS FLASH MEMORY MODULE REMOVE SCREW Fig. 6-4 * PRESS OUTWARD MEMORY MODULE PCB IN THE MAIN PCB MEMORY FRAME Figs. 6-5 INDEXING NOTCHES * CAREFULLY PRESS OUTWARD * PRESS OUTWARD PN 9001078 Rev. B ON TABS ON BOTH ENDS OF THE FRAME TO RELEASE THE MEMORY PCB.
Section 6. Replacement Procedures Replacing the Main Circuit Board NO NOTCH ON THIS SIDE APPROXIMATELY 450 ANGLE INDEXING NOTCH INDEXING NOTCHES FLASH MEMORY MODULE INSERT THE FLASH MEMORY MODULE INTO THE MAIN PCB MEMORY FRAME AT APPROXIMATELY 450. NOTE THE INDEXING NOTCH ON THE MODULE. GENTLY PUSH DOWN TO SNAP INTO POSITION Figs. 6-6 Page 6-6 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 6. Replacement Procedures 6.3 Replacing the Fuses Fuse replacement is described in the following section. · 6.3.1 Removing and Replacing the Main Power Fuse · 6.3.2 Removing and Replacing the Internal Fuse NOTE: Before replacing a fuse, determine the cause of the overload condition. 6.3.1 Removing and Replacing the Main Power Fuse Required: STEP F15A, 250V Fuse Fuse PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Locate the fuse cap on the back of the printer.
Section 6. Replacement Procedures Replacing the Fuses 6.3.2 Removing and Replacing the Internal Fuse(s) Required: T3.15A, 250V Fuse or T1 Amp 250V Fuse To remove and replace these fuse(s) do the following: STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the access door and remove (2) screws holding the side cover to the inside frame. Figs. 6-1 3. Remove (2) screws holding the side cover to the outside frame. Remove the cover to expose the electronics. 4.
Section 6. Replacement Procedures 6.4 Replacing the Power Supply The Power Supply is a non-repairable component with no service parts and is replaced as a complete assembly. STEP PN 9001078 Rev. B PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the access door and remove (2) screws holding the side cover to the inside frame. Figs. 6-1 3. Remove (2) screws holding the side cover to the outside frame. Remove the cover to expose the electronics. 4.
Section 6. Replacement Procedures Replacing the Power Supply REMOVE (2) SCREWS POWER SUPPLY REMOVE SCREW POWER SUPPLY DETACH CONNECTORS Figs. 6-9 Page 6-10 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 6. Replacement Procedures 6.5 Replacing the Stepper Motor The stepper motor is used to transmit motion to the print mechanism for precise print positioning. The stepper motor transmits torque to the label feed roller, the platen roller, the ribbon feed roller and the ribbon rewind spindle via a series of toothed pulleys and timing belts. STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2.
Section 6. Replacement Procedures 6-6 Replacing the Timing Belts Timing Belt "A" is used to transmit torque from the stepper motor to the platen pulley via a set of toothed pulleys. Timing Belt "B" is used to transmit torque from the platen pulley to the ribbon roller via another set of toothed pulleys. STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the access door and remove (2) screws holding the side cover to the inside frame. Figs. 6-1 3.
Section 6. Replacement Procedures Replacing the Timing Belts CENTER SCREW REWIND SPINDLE BELT "A" SPRING LOADED IDLER TO FRONT PLATEN BELT "A" GEAR BELT "B" BELT "B" MOTOR SLIDE BELT FROM PULLEY WHILE PULLING THE REWIND SPINDLE BACK FROM THE FRAME REMOVE CENTER SCREW USE WRENCH TO PREVENT SHAFT FROM SLIPPING Fig. 6-13 PN 9001078 Rev.
Section 6. Replacement Procedures 6.7 Replacing the Print Head If the print head becomes damaged, it can be easily removed and replaced. No critical adjustments are required. Before you replace the print head, check the head counter values by printing a test pattern (Refer to Section 2.4). STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the top access door and open the front access door. Remove the ribbon and label stock if installed. Fig. 6-14 3.
Section 6. Replacement Procedures Replacing the Print Head RAISE THE TOP ACCESS DOOR OPEN THE FRONT ACCESS DOOR Fig. 6-14 REMOVE (2) SCREWS TO DETACH RIBBON GUIDE PLATE CLOSE THE HEAD LATCH LEVER REMOVE CENTER SCREW Fig. 6-15 Fig. 6-16 PN 9001078 Rev.
Section 6. Replacement Procedures Replacing the Print Head OPEN HEAD LATCH LEVER SO PRINT HEAD WILL DROP Fig. 6-17 ALIGNMENT PINS DISCONNECT CABLES AND REMOVE PRINT HEAD Fig. 6-18 Page 6-16 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 6. Replacement Procedures 6.8 Replacing the Platen Before removing and replacing the platen, timing belts A & B must first be removed from pulleys, but do not need to be fully removed from the carbon rewind shaft gear. STEP PN 9001078 Rev. B PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the top access door and open the front access door. Remove the ribbon and label stock if installed. Fig. 6-14 3.
Section 6. Replacement Procedures Replacing the Platen REMOVE "E" RING TIMING BELTS MOTOR MOUNTING SCREWS PLATEN SHAFT Fig. 6-19 Fig. 6-20 PLATEN FLATS BUSHING CLAMP (CLAMP & SCREW SHOWN SCREW OUT OF POSITION) PLATEN & COMPONENTS Fig. 6-21 SIDE FRAME Fig. 6-22 Page 6-18 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 6. Replacement Procedures 6.9 Replacing the Ribbon Drive Clutch Washers Both the ribbon unwind and the rewind drive spindles incorporate a friction clutch assembly to control tension. The friction washers within these clutch assemblies are replaceable. The procedure is identical for both the rewind and the unwind clutch assemblies. DISASSEMBLE: STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the top access door and open the front access door.
Section 6. Replacement Procedures Replacing the Ribbon Drive Clutch Washers 8 7 7 9 A 6 5 4 8 3 7 USE 12mm OPEN END WRENCH AND PHILLIPS SCREW DRIVER TO REMOVE LOCKING SCREW AND ADJUSTMENT NUT REMOVE & INSTALL PARTS IN THIS ORDER (SEE ITEM LIST 6A) 2 1 Figs. 6-24 11 11 10 10 9 B 9 A 7 7 REWIND SPINDLE Page 6-20 UNWIND SPINDLE SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 6. Replacement Procedures Replacing the Ribbon Drive Clutch Washers ASSEMBLE STEP PN 9001078 Rev. B PROCEDURE 1. For each spindle, position and fasten Item 11 Plate, with teeth facing outward with (2) screws. Except for Item 9, all items are the same for the ribbon unwind and ribbon rewind assemblies, List 6-A and Figs. 6-24 2. Install Item 10 Felt Friction Washer onto the Ribbon Shaft and slide it against Item 11 Plate. The jagged teeth on Item 11 Plate will "dig into" the felt washers.
Section 6. Replacement Procedures Replacing the Ribbon Drive Clutch Washers ITEM 11 TEETH FACING OUTWARD TO ENGAGE ITEM 10 FELT WASHER Fig. 6-25 FASTEN ITEM 11 WITH (2) SCREWS LOCATION HOLES ITEM 9A/9B DISK PLATE Fig. 6-26 TEETH/SLOTS ON ITEM 9a DISC PLATE FACING TOWARDS FELT WASHER ITEM 8 RIBBON BOSS ALIGN HOLE WITH PEG Fig. 6-27 ITEM 8 RIBBON BOSS Page 6-22 INSERT PEGS INTO LOCATION HOLES Fig. 6-28 SATO CL408e/CL412e Service Manual ITEM 6 OIL-LESS WASHER PN 9001078 Rev.
Section 6. Replacement Procedures 6.10 Replacing the Ribbon Motion Sensor The Ribbon Motion Sensor is easily replaced for service. STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the access door and remove (2) screws holding the side cover to the inside frame. Figs. 6-1 3. Remove (2) screws holding the side cover to the outside frame. Remove the cover to expose the electronics. 4. Remove (1) screw which attaches the sensor to the frame. Figs. 6-29 5.
Section 6. Replacement Procedures 6.11 Replacing the Label Sensor The Label Sensor can be removed from the printer to clear label fragments and for service. No critial alignment is required when replacing the sensor. STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the access door and remove (2) screws holding the side cover to the inside frame. Figs. 6-1 3. Remove (2) screws holding the side cover to the outside frame. Remove the cover to expose the electronics.
Section 6. Replacement Procedures Replacing the Label Sensor Fig. 6-31 CUT TIE WRAP SLIDE CABLE THROUGH HOLE IN CENTER FRAME LABEL SENSOR WITH PAPER GUIDE SHOWN INSTALLED IN PRINTER Fig. 6-32 PAPER GUIDE LABEL SENSOR ASSEMBLY PN 9001078 Rev.
Section 6. Replacement Procedures 6.12 Replacing the Label Sensor Module After removing the Label Sensor Assembly from the printer, if the sensor module needs to be replaced, do the following: STEP PROCEDURE 1. Detach the paper guide from the side frame. Figs. 6-33 2. Remove the center screw holding the collar, spring, and washer to the sensor mechanism. 3. Remove and replace the defective sensor module. 4. Reattach the label sensor assembly using steps in Section 6.11.
Section 6. Replacement Procedures 6.13 Replacing the Head Open Switch The Head Open Switch is easily replaced for service. STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the access door and remove (2) screws holding the side cover to the inside frame. Figs. 6-1 3. Remove (2) screws holding the side cover to the outside frame. Remove the cover to expose the electronics. 4. Remove (2) screw which attaches the Head Open Switch to the frame. Figs. 6-34 5.
Section 6. Replacement Procedures 6.14 Replacing the Display Panel PCB The Display Panel PCB is mounted inside the printer. STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the access door and remove (2) screws holding the side cover to the inside frame. Figs. 6-1 3. Remove (2) screws holding the side cover to the outside frame. Remove the cover to expose the electronics. 4. Note cable connection locations, then detach the connectors from the display panel PCB.
Section % Factory Resets 7.1 Overview The Factory Reset Mode allows you to: • • • • • PN 9001078 Rev.
Section 7. Factory Resets 7.2 Factory Settings/Test Print To reset the printer to the factory settings, perform the following steps. Caution: Resetting the printer will clear all registers. STEP PROCEDURE 1. Record all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up postion. 3. Press the LINE and FEED key while simultaneously turning ON the power switch. When the printer beeps, release the keys. The following screens will appear.
Section 7. Factory Resets 7.3 Clear Head Counters To reset the printer to the factory settings, perform the following steps. Caution: Resetting the printer will clear all registers. STEP PROCEDURE 1. Record all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up postion. 3. Press the LINE and FEED key while simultaneously turning ON the power switch. When the printer beeps, release the keys. The following screens will appear.
Section 7. Factory Resets 7.4 Clear Dispenser Counter To reset the printer to the factory settings, perform the following steps. Caution: Resetting the printer will clear all registers. STEP PROCEDURE 1. Record all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up postion. 3. Press the LINE and FEED key while simultaneously turning ON the power switch. When the printer beeps, release the keys. The following screens will appear.
Section 7. Factory Resets 7.5 Clear Cutter Counter To reset the printer to the factory settings, perform the following steps. Caution: Resetting the printer will clear all registers. STEP PROCEDURE 1. Record all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up postion. 3. Press the LINE and FEED key while simultaneously turning ON the power switch. When the printer beeps, release the keys. The following screens will appear.
Section 7. Factory Resets 7.6 Clear EEPROM To clear the EEPROM, perform the following steps. Caution: Resetting the printer will clear all registers. STEP PROCEDURE 1. Record all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up postion. 3. Press the LINE and FEED key while simultaneously turning ON the power switch. When the printer beeps, release the keys. The following screens will appear. initializing rom v00.00.00.00 4.
Section 7. Factory Resets 7.7 Sample Test Prints LARGE TEST PRINT SMALL TEST PRINT ILLUSTRATIONS SHOWN ARE EXAMPLES ONLY AND MAY NOT EXACTLY MATCH YOUR OUTPUT PN 9001078 Rev.
Section 7. Factory Resets ® PN 9001078 Rev.
Section Troubleshooting 8 8.1 Overview This section has been devised to help you if you are unable to produce output on the CL408e/CL412e printers. Use this section to make sure the basics have been checked before deciding you are unable to proceed further. The design of the SATO CL408e/ CL412e printers is based upon proven technology and reliable components. When a problem occurs, the solution can be easily traced using the troubleshooting tables in this section.
Section 8. Troubleshooting 8.2 Initial Check List If you are unable to produce output on your printer, check the following before deciding you're unable to proceed any further. 1. Is the printer powered up and ON-LINE? 2. Is the ERROR light on the front panel OFF? If this light is ON, it may mean the Print Head Assembly or the Label Hold-Down is not closed and latched in position. 3.
Section 8. Troubleshooting The IEEE1284 Parallel Interface (Cont) c. Verify the following: You have not typed a "0" (zero) for an "o" (letter) or vice-versa. You have not missed any characters where they're needed. Make sure all printer command codes are capital letters. Your protocol codes are set for Standard or Non-Standard and data stream is consistent with these. 7.
Section 8. Troubleshooting 8.4 The RS232C (Serial) Interface 1. Is the RS232C Serial cable connected securely to your serial port on the PC (DB-25S Male) and to the RS232C connector on the printer? Warning: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host. This may cause damage to the interface circuitry and is not covered by warranty. 2.
Section 8. Troubleshooting 8.6 Lan Ethernet Interface Installation Problems (Printer Does Not Come Up Ready) If you cannot print to the SATO enhanced ethernet adapter after you install it, check the following: 1. Make sure that the printer is powered on, all cables are securely plugged in, and that the printer is on-line. 2. Make sure there is a secure connection between the hub and the printer.
Section 8. Troubleshooting 4. If the job exits the queue but does not print, make sure that you have the correct driver installed. If you do, turn DSW2-4 on and cycle power. Try resending your print job. If something prints out at this point than we now that the connection is there but that the data is not correct. 5. Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems.
Section 8. Troubleshooting 5. Also verify that the host computer and the print server are either on the same subnet (for example, if the print server has a subnet mask of 255.255.255.0, the host must have the same subnet mask) or that the router is properly configured to pass data between the two devices. 6. If you are using a Berkeley-based UNIX, make sure that the daemon is started on Berkeley based systems with the command lpc start printer, where printer is the name of the local print queue. 7.
Section 8. Troubleshooting 1. If you cannot create a print queue, make sure that you have sufficient NetWare privileges. With NetWare 3.12 and earlier, you MUST be logged in as SUPERVISOR (not someone with Supervisor privileges). If you are having problems creating queues with NetWare 4.xx and later, try logging in as ADMIN. Also, make sure that you are not trying to run XAdmin32 with the Microsoft NetWare client (you must use the Novell 32-bit client). 2.
Section 8. Troubleshooting Windows NT/LAN Server Troubleshooting 2. Make sure that TCP/IP and lpr printing are installed and running on the Windows NT system or the LAN Server file server. 3. If you are having problems printing to the SATO enhanced ethernet adapter from a client PC that is connected to a Windows NTAS or LAN Server file server, verify that you can print a job directly from the DOS or OS/2 prompt on the file server.
Section 8. Troubleshooting 8.7 Error Signals The LCD display, Front Panel LED Indicators and Buzzer provide a visual/audio indication of the type of error encountered.
Section 8. Troubleshooting 8.
Section 8. Troubleshooting Print Quality Problems Symtom Probable Cause Suggested Corrective Action Light Images Low print head pressure Adjust head balance (Sec. 5.6) Ribbon not matched to label stock Use Premier II ribbon with a "1C" thermal transfer ribbon stock or equivalent for optimum results Low ribbon drive torque No ribbon movement Adjust ribbon drive clutch (Sec. 5.2) Foreign material on head Clean head and platen Poor head alignment Align print head (Sec. 5.
Section 8. Troubleshooting Print Quality Problems Symtom Probable Cause Suggested Corrective Action No Label Movement Loose/broken platen drive belt Adjust/replace belt Sec. 6.6) Incorrect label pitch sensor selected No +24 volt output No Printed Image Select correct label sensor type (DSW2-2) Replace fuse on main PCB (Sec. 6.3) Test power supply and replace if necessary (Sec. 6.
Section 8. Troubleshooting Print Quality Problems Symtom Probable Cause Suggested Corrective Action LA B E L LE D 0n Label sensor blocked Clean label sensor Incorrect label sensor threshold setting Adjust label sensor threshold (Sec. 4.6 & 4.7) Platen drive malfunction See Section 6.
Section 8. Troubleshooting 8.9 Head Pattern Examples FACTORY DEFAULT FEED DIRECTION POOR HEAD ALIGNMENT, BALANCE OUT OF ADJUSTMENT IRREGULAR UNEVEN TEXT GOOD ADJUSTMENT CLEAR, DARK, EVEN TEXT POOR HEAD ALIGNMENT, BALANCE OUT OF ADJUSTMENT ILLUSTRATIONS SHOWN ARE EXAMPLES ONLY AND WILL NOT EXACTLY MATCH YOUR OUTPUT PN 9001078 Rev.
Section 8. Troubleshooting Head Pattern Examples DIAGONAL VOIDS (WHITE STREAKS) THAT “WALK” ACROSS LABEL RIBBON WRINKLE POOR HEAD ALIGNMENT, POOR RIBBON TENSION, WORN PLATEN, FOREIGN MATERIAL, DAMAGED PRINT HEAD IMPROPER ALIGNMENT BOTTOM EDGE OF BAR CODE IS SHOWN NOT PARALLEL WITH EDGE OF LABEL FEED DIRECTION Page 8-16 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 8. Troubleshooting 8.10 Hex Dump Diagnostic Labels In addition to the User Test Print Labels, the printer contents of the receive and print buffers can be examined using the Hex Dump Test Labels. Print Buffer Hex Dump The contents of the Print Buffer can be examined using the Hex Dump mode. The label numbers each line of data received in the left hand column, the data in hexadecimal format in the center columns, followed by the same data in ASCII format in the right hand column.
Section 8. Troubleshooting ® Page 8-18 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section Optional Accessories 9.1 Overview ' This section contains instructions for installing the following optional accessories: · Label Cutter Kit PN 9001078 Rev.
Section 9. Optional Accessories 9.2 Label Cutter Kit Installation - Guillotine Type MOUNTING BRACKET (2) PAN HEAD SCREWS (2) SELF TAPPING SCREWS LABEL CUTTER ASSEMBLY Fig. 9-1 LABEL CUTTER KIT STEP PROCEDURE 1. Switch the printer OFF but keep the power cable plugged in to discharge any possible static charges. 2. Remove the front door from the CL408/412e Printer. Fig. 9-2 3. Attach the mounting bracket using (2) self tapping screws. Verify that the mounting bracket is correctly oriented.
Section 9. Optional Accessories Label Cutter Kit Installation - Guillotine Type STEP PROCEDURE 7. Remove the connector cover (located under the DSW2 and DSW3 switches) and install the interface cable to the connector. The connector is keyed and should easily slide onto the pins. If it does not, verify that you are installing the cable correctly and that there are no bent pins on the connectors. Fig. 9-8 8. Set switch location of DSW3-1 to the ON position. 9.
Section 9. Optional Accessories Label Cutter Kit Installation - Guillotine Type INSTALL BRACKET WITH (2) SELF TAPPING SCREWS GUIDE POSTS TWO SMALL HOLES FIT OVER GUIDE POSTS Fig. 9-3 Fig. 9-4 MOUNTING BRACKET ADJUSTMENT WHEEL ROUTE CABLE AS SHOWN INSTALL (2) PAN HEAD SCREWS SLIDE CUTTER ASSEMBLY BETWEEN MOUNTING BRACKETS Page 9-4 Fig. 9-5 Fig. 9-6 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 9. Optional Accessories Label Cutter Kit Installation - Guillotine Type REMOVE (2) SCREWS AND DETACH LABEL TEAR OFF PLATE Fig. 9-7 SET DSW3-2 TO THE ON POSITION REMOVE CONNECTOR COVER AND INSTALL INTERFACE CABLE TO THE CONNECTOR Fig. 9-8 PN 9001078 Rev.
Section 9. Optional Accessories 9.3 Label Dispenser Installation Installation of the optional Label dispenser into the printer adds the convenience of automatic label dispensing. Each label is printed, then peeled from the backing paper and presented at the front of the printer for removal by the operator. A photo electric sensor detects the presence of a completed label and signals the printer to await removal.
Section 9. Optional Accessories Label Dispenser Installation LH COVER FRONT DOOR LH COVER RH COVER RH COVER Fig. 9-10 ACCESS PLATE (TO BE REMOVED) FRONT DOOR STEP PN 9001078 Rev. B PROCEDURE 1. Switch the printer OFF but keep the power cable plugged in to discharge any possible static charges. 2. Raise the RH cover uncovering the mechanical section. Loosen (2) inside screws holding the LH cover to the frame. Remove (2) outside screws holding the LH cover to the base and remove the cover.
Section 9. Optional Accessories Label Dispenser Installation RAISE RH COVER LOOSEN (2) INSIDE SCREWS HOLDING LH COVER LH COVER Figs. 9-11 STEP PROCEDURE REMOVE (2) SCREWS SECURING COVER TO THE BASE 3. Remove (4) screws holding the Backing Take Up Spindle Assembly Access Plate (inside mechanical section). Retain the screws from the Access Plate for installing the Backing Take Up Spindle Assembly. Fig. 9-12 4.
Section 9. Optional Accessories Label Dispenser Installation THE BRACKET LEGS, WHICH ATTACH TO THE PLATE ARE ORIENTED ON TOP AND TO THE RIGHT PLATE MECHANICAL SECTION ACCESS PLATE REMOVE AND RETAIN (4) SCREWS Fig. 9-12 GENTLY GUIDE THE SPINDLE ASSEMBLY THROUGH THE ACCESS OPENING, ORIENTING THE UNIT SO THAT THE BRACKET LEGS WHICH ATTACH TO THE PLATE ARE TO THE TOP AND TO THE RIGHT. THE BELT WILL EXIT FROM THE BRACKET ON THE LEFT SIDE LOOSEN (4) SCREWS HOLDING STEPPER MOTOR Fig.
Section 9. Optional Accessories Label Dispenser Installation STEP PROCEDURE 7. Install the magnetic catch for the front cover on the base of the mainframe of the printer using the (2) self tapping screws. Attach the strike plate to the front cover using the countersunk self tapping screw. Figs. 9-16 & 9-17 8. Loosely attach (2) Pan Head Screws to the label drive assembly.
Section 9. Optional Accessories Label Dispenser Installation ATTACH BY SLIDING THE SLOTTED OPENINGS OVER THE PAN HEAD SCREWS REMOVE THE CONNECTOR COVER (IF INSTALLED) Fig. 9-18 INSTALL CABLE IN SLOT (CONNECTOR IS KEYED) Fig. 9-19 Installing the Peel Bar will allow different types of material to dispense properly. PEEL BAR EXISTING RIBBON TENSION PLATE PN 9001078 Rev. B SATO CL408e/CL412e Service Manual Fig.
Section 9. Optional Accessories Label Dispenser Installation STEP PROCEDURE 10. Detach the existing Tension Plate by removing (2) screws. Discard the screws. Fig. 9-21 11. Position the Tension Plate over the Peel Bar as shown in Fig. 9-20 & 9-22. 12. Attach these parts to the print head bracket using the supplied long screws in the position previously occupied by the Tension Plate. Fig. 9-23 & 9-24 13.
Section 9. Optional Accessories Label Dispenser Installation INSTALL RIBBON TENSION PLATE AND PEEL BAR USING (2) SUPPLIED LONG SCREWS ADJUSTING SLOTS (BOTH ENDS OF RIBBON TENSION PLATE) Fig. 9-23 Fig. 9-24 STEP PN 9001078 Rev. B PROCEDURE 14. Load the labels and route the label backing down the front of the print mechanism and around the Backing Drive Roller. Verify that label backing material feeds through the dispenser assembly and onto the Backing Take Up Spindle Assembly.
Section 9. Optional Accessories Label Dispenser Installation LABEL ROLL TURN THE SPINDLE COUNTER CLOCKWISE TO TAKE UP SLACK Fig. 9-25 LABELS IDLE ROLLER DRIVE ROLLER LABEL BACKING LABEL DISPENSER LATCH SECURE THE LABEL STOCK TO THE SPINDLE BY INSERTING OVER THE CORE AND UNDER THE LABEL RETAINERS LABEL DISPENSER FRONT MECHANISM MAGNETIC DOOR LATCH Fig. 9-27 PULL SPINDLE OUT FOR EASE IN LOADING Figs. 9-26 Page 9-14 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 9. Optional Accessories Label Dispenser Installation PRINT HEAD LATCH Fig. 9-28 Fig. 9-29 LABEL DISPENSER LATCH FRONT DOOR MAGNETIC DOOR LATCH PINS 1 & 2 MUST BE IN UP POSITION STEP PN 9001078 Rev. B TURN POTENTIOMETER TO ADJUST LABEL TAKEN SENSOR PROCEDURE 16. To activate the Dispenser Senser, DSW3 pin 1 & 2 must be in the upward position. Fig. 9-29 See chart on front panel of printer. 17. Close the Print Head, reinstall the LH Cover, close the RH Cover and the Front Door. Figs.
Section 9. Optional Accessories 9.4 PCMCIA Memory Expansion Installation The Memory PCB Board provides the interface board for (1) PCMCIA memory card slot. Applicable Specifications Size Connector Pins Battery Write Protect Low Battery Detect PCMCIA Version 2.1 (JEIDA Version 4.1) Up to 4MB SRAM Up to 16MB Flash 68 Approximately two years (manufacturer dependent) Yes Yes STANDOFFS SHOWN AS RECEIVED.
Section 9. Optional Accessories PCMCIA Memory Expansion Installation Removing the Main PCB Board STEP 1. 2. 3. PROCEDURE Turn the printer OFF and disconnect the AC power cord. Raise the access door and remove (2) screws holding the electronics side cover to the inside frame. Figs. 9-31 Remove (2) screws holding the electronics side cover to the outside frame. Remove the cover by lifting upwards to expose the main PCB.
Section 9. Optional Accessories PCMCIA Memory Expansion Installation Removing the Main PCB Board NOTE: Many of the components on this board are susceptible to damage by static electricity. To avoid damage from static electricity, do not unpack new circuit boards from anti-static bags until instructed to do so and use a wrist grounding strap. STEP PROCEDURE 4. If an interface card is installed remove (2) screws holding the card to the rear cover and pull away to detach the card from the PCB Board. Figs.
Section 9. Optional Accessories PCMCIA Memory Expansion Installation Removing the Main PCB Board DISCONNECT CABLE DISCONNECT CABLES DISCONNECT CABLES Fig. 9-33 REMOVE (2) SCREWS REMOVE SCREW Fig. 9-34 PN 9001078 Rev.
Section 9. Optional Accessories PCMCIA Memory Expansion Installation NOTE: Many of the components on this board are susceptible to damage by static electricity. To avoid damage from static electricity, do not unpack new circuit boards from anti-static bags until instructed to do so and use a wrist grounding strap. * Continue here after you have removed the Main PCB Board from your printer. STEP PROCEDURE 1.
Section 9. Optional Accessories PCMCIA Memory Expansion Installation REMOVE (2) SCREWS, NUTS AND STANDOFFS. THIS HARDWARE WILL BE MOUNTED ON THE MAIN PCB BOARD (STEP 1) Fig. 9-35 REMOVE (2) SCREWS AND WASHERS FROM THIS END OF STANDOFFS (STEP 2) CONNECTOR TO MAIN PCB BOARD CONNECTOR TO MEMORY BOARD HOLES FOR MOUNTING PN 9001078 Rev. B HOLES FOR MOUNTING Fig.
Section 9. Optional Accessories PCMCIA Memory Expansion Installation SECURE MEMORY BOARD WITH (2) SCREWS PREVIOUSLY REMOVED MEMORY PCB BOARD MAIN PCB BOARD Fig. 9-37 Page 9-22 SECURE FROM UNDERSIDE OF MAIN PCB BOARD WITH (2) SCREWS AND WASHERS PREVIOUSLY REMOVED. INSURE STANDOFFS ARE BETWEEN MAIN PCB AND MEMORY CARD SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 9. Optional Accessories 9.5 Flash Memory Expansion Installation STEP 1. 2. 3. PROCEDURE Turn the printer OFF and disconnect the AC power cord. Raise the access door and remove (2) screws holding the left side cover to the inside frame. Figs. 9-38 Remove (2) screws holding the left side cover to the outside frame. Remove the cover to expose the main PCB.
Section 9. Optional Accessories Flash Memory Expansion Installation NOTE: Many of the components on this board are susceptible to damage by static electricity. To avoid damage, do not unpack new circuit boards from anti-static bags until instructed to do so and use a wrist grounding strap. STEP PROCEDURE 4. Carefully press outward on the tabs on both ends of the Main PCB Board Memory Frame to release the Standard Memory PCB. The Standard Memory PCB should lift by itself when released.
Section 9. Optional Accessories Flash Memory Expansion Installation NO NOTCH ON THIS SIDE APPROXIMATELY 450 ANGLE INDEXING NOTCH INDEXING NOTCHES FLASH MEMORY MODULE INSERT THE FLASH MEMORY MODULE INTO THE MAIN PCB MEMORY FRAME AT APPROXIMATELY 450. NOTE THE INDEXING NOTCH ON THE MODULE. GENTLY PUSH DOWN TO SNAP INTO POSITION Figs. 9-40 PN 9001078 Rev.
Section 9. Optional Accessories 9.6 Real Time Clock Installation The Real Time Clock Chip allows the date and time to be maintained in the local printer rather than using the system clock. It consists of a special clock chip that replaces the EEPROM chip on the main PCB. STEP 1. 2. 3. PROCEDURE Turn the printer OFF and disconnect the AC power cord. Raise the access door and remove (2) screws holding the left side cover to the inside frame. Figs.
Section 9. Optional Accessories Real Time Clock Installation STEP PN 9001078 Rev.B PROCEDURE 1. Refer to Figs. 9-42 Remove the EEPROM chip. CAUTION: Using a screwdriver to remove EEPROM may cause damage to the PCB. Be sure to have Prom remover under EEPROM and not under the socket itself. 2. Install the Real Time Clock Chip in location vacated by the EEPROM chip.
Section 9. Optional Accessories Real Time Clock Installation MAIN PCB BOARD REMOVE THE EEPROM CHIP INSTALL THE TIMEKEEPER CHIP IN VACATED LOCATION MARK ON CHIP IDENTIFIES PIN 1. BE SURE TO ALIGN CHIP CORRECTLY IN CHIP BLOCK SOCKET USING THE “U” SHAPED NOTCH AS REFERENCE PIN 1 PIN 1 Figs. 9-42 Page 9-28 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 9. Optional Accessories Factory Reset Procedure To reset the printer to the factory settings, perform the following steps. Caution: Resetting the printer will clear all registers. STEP PROCEDURE 1. Record all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up postion. 3. Press the LINE and FEED key while simultaneously turning ON the power switch. When the printer beeps, release the keys. The following screens will appear.
Section 9. Optional Accessories Set Calendar After the Real Time Chip has been installed you must enter the Advance Mode to set the Calendar. Several steps are necessary in the Advanced Mode to get to the Calendar screen. For a full description of the steps in the Advanced mode leading to the Calendar screen refer to the Section 2 in the Service Manual.
Section 9. Optional Accessories Set Calendar (Cont) STEP PN 9001078 Rev. B PROCEDURE 1. Year - The first display shown will have the two digit year selection underlined. You can scroll through the dates by pressing the LINE key. The year number will increase by one each time the LINE key is pressed until it reaches its maximum leagal value (i.e., "99" for the year digits) at which point it will wrap around to the "00" setting. 2.
Section 9. Optional Accessories ® Page 9-32 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section Spare Parts List 10.1 Overview The following parts lists are included for the CL408e/CL412e Printers: · Frame Assembly · Print Head Assembly · Ribbon Assembly · Base Cover Assembly · Main PCB Assembly · Interface Options · PCMCIA Memory Option · Cutter Assembly Option · Dispenser Assembly Option Note: The spare parts information in this manual is accurate at the time of publication of this service manual and is subject to change without notice. PN 9001078 Rev.
Section 10. Parts List 10.2 Frame Assembly Page 10-2 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 10. Parts List Frame Assembly PN 9001078 Rev. B ITEM NO.
Section 10. Parts List Frame Assembly Page 10-4 ITEM NO.
Section 10. Parts List 10.3 Print Head Assembly PN 9001078 Rev.
Section 10. Parts List Print Head Assembly Page 10-6 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 10. Parts List Print Head Assembly PN 9001078 Rev. B ITEM NO.
Section 10. Parts List Print Head Assembly Page 10-8 ITEM NO.
Section 10. Parts List 10.4 Ribbon Assembly PN 9001078 Rev.
Section 10. Parts List Ribbon Assembly Page 10-10 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 10. Parts List Ribbon Assembly PN 9001078 Rev. B ITEM NO.
Section 10. Parts List Ribbon Assembly ITEM NO.
Section 10. Parts List 10.5 Base Cover Assembly PN 9001078 Rev.
Section 10. Parts List Base Cover Assembly Page 10-14 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 10. Parts List Base Cover Assembly PN 9001078 Rev.
Section 10. Parts List Base Cover Assembly Page 10-16 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 10. Parts List Base Cover Assembly PN 9001078 Rev. B ITEM NO.
Section 10. Parts List Base Cover Assembly ITEM NO.
Section 10. Parts List Base Cover Assembly PN 9001078 Rev.B ITEM NO. CODE DESCRIPTION QTY 78 79 80 81 84 85 86 87 88 89 91 92 93 95 96 97 98 MD4300621 P E 6770700 PR7770300 PR7770400 MD3201221 PA1772900 MH0300821 HD100321A MD4300621 NA1030022 P L1770200 PR7771100 PZ0771400 PR7773500 PR7773600 P E 6A 21900 JG100551A PAN HEAD SCREW CABLE PROTECTOR MOTOR PULLEY SET (CL408e) GUIDE ROLLER PAN HEAD SCREW SENSOR SLIT P-TIGHT SCREW FUSE (250V 3.
Section 10. Parts List 10.6 Main PCB Assembly ITEM NO. CODE 1 3 4 5 6 RJ1771200 RJ7770200 P C 9730100 P C 9680000 MD4300621 9 RJ7770300 Page 10-20 DESCRIPTION MAIN PCBA MEMORY PCB SPRING SPRING PAN HEAD SCREW MEMORY PCB (4MB UPGRADE OPTION) SATO CL408e/CL412e Service Manual QTY 1 1 1 1 5 1 PN 9001078 Rev.
Section 10. Parts List 10.7 Interface Options PN 9001078 Rev. B ITEM NO.
Section 10. Parts List 10.8 PCMCIA Memory Option Page 10-22 ITEM NO. CODE 1 RJ4770100 DESCRIPTION PCMCIA 16 MB MEMORY OPTION KIT SATO CL408e/CL412e Service Manual QTY 1 PN 9001078 Rev.
Section 10. Parts List 10.9 Cutter Assembly Option PN 9001078 Rev.
Section 10. Parts List Cutter Assembly Option ITEM NO.
Section 10. Parts List 10.10 Dispenser Assembly Option PN 9001078 Rev.
Section 10. Parts List Dispenser Assembly Option Page 10-26 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Section 10. Parts List Dispenser Assembly Option PN 9001078 Rev.
Section 10. Parts List Dispenser Assembly Option ITEM NO.
Section 10. Parts List Dispenser Assembly Option PN 9001078 Rev. B ITEM NO.
Section 10. Parts List ® Page 10-30 SATO CL408e/CL412e Service Manual PN 9001078 Rev.
Index Index A AC Fuse 1-3 AC Power Input Connector 1-3 Access Plate 1-5, 9-9 Accessories 1-9 Accessory (EXT) Connector 3-11 Alignment Pins 6-16 All Clear Mode 2-36 Auto Online Feed 2-28 Auto Online 2-13 B Back-Feed Selection 2-5 Bar Codes 1-14 Base Cover Assembly 10-13 Baud Rate Selection 2-2 Bi-Directional Communications 3-10 C Door Open Lever 1-4 Download User Defined Protocol Codes 2-37 Drive Roller 9-14 E EEPROM Chip 9-28 Electrical Checks and Adjustments 4-1 Electrical Specifications IEEE1284 Para
Index I Idle Roller 9-14 IEEE 1284 Parallel Interface 3-4, 8-2 Ignore CR/LF 2-16 Installation Considerations 1-9 Installation Problems, Lan Ethernet Interface 8-5 Interface Options 10-21 Interface Slot 1-3 Interface Specifications 3-1 Interface Types 3-1 L Label Cutter Kit Installation 9-2 Label Dispenser Kit 9-6 Label Dispenser Installation 9-6 Label Dispenser Latch 9-14 Label Gap Adjustment 4-10 Label Guide 1-5 Label Sensor Assembly 6-25 Label Sensor Module 6-26 Label Sensor Selection 2-5 Label Sensor 1
Index R U Replacing the Ribbon Motion Sensor 6-23 Replacing the Stepper Motor 6-11 Replacing the Timing Belts 6-12 Reprint W/Feed 2-28 Resetting the Print Server 8-9 Rewind Clutch 5-3 Ribbon Adjust Plate 5-7 Ribbon Assembly 10-9 Ribbon Clutch Adjustments 5-2 Ribbon Core 5-3 Ribbon Drive Clutch Washers 6-20 Ribbon Guide Plate Adjustment 5-5 Ribbon Motion Sensor 1-6, 6-23 Ribbon Rewind Clutch Adjustment 5-2 Ribbon Rewind Spindle 1-4 Ribbon Sensor Operation Verification 4-13 Ribbon Sensor Voltage Checking 4
