M-10e TT/DT Thermal Transfer Printer Service Manual PN 9001098 Rev.
SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644-1650 Tech Support Hotline: (704) 644-1660 Fax: (704) 644-1662 E-Mail: satosales@satoamerica.com www.satoamerica.com Copyright 2003 SATO America, Inc. All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatever without the express permission of SATO America, Inc.
Table of Contents Section 1. Overview and Specifications Page 1 Overview ........................................................................................... 1-1 2 Components ...................................................................................... 1-3 3 Sensors ............................................................................................. 1-8 4 Ribbon ...............................................................................................
Table of Contents Section 5. Mechanical Adjustments Page 1 Overview ........................................................................................... 5-1 2 Timing Belt Adjustment ..................................................................... 5-2 3 Head Facing Adjustment (Print Balance) .......................................... 5-3 4 Print Head Front and Rear Alignment (Print Balance) ...................... 5-4 5 Ribbon Tension Adjustment (Part 1 .........................................
Table of Contents Section 9. Optional Accessories 1 2 3 4 5 6 7 Page Overview ........................................................................................... 9-1 PCMCIA Memory Expansion............................................................. 9-2 Plug-In Interface Modules.................................................................. 9-3 Label Cutter Kit Installation................................................................ 9-4 Flash ROM Memory Expansion..........................
Table of Contents PN 9001098 Rev.
Section Overview and Specifications 1 1.1 Overview The SATO M-10e Printers Service Manual provides information for installing and maintaining M-10e Direct Thermal/Thermal Transfer printers. Step-by-step maintenance instructions are included in this manual with typical problems and solutions. It is recommended that you become familiar with each section in this manual before installing and maintaining the printer.
Section 1. Overview and Specifications The sections in this manual cover the following: •Section 1. Overview and Specifications •Section 2. Configuration •Section 3. Interface Specifications •Section 4. Electrical Checks and Adjustments •Section 5. Mechanical Adjustments •Section 6. Replacement Procedures •Section 7. Factory Resets •Section 8. Troubleshooting •Section 9. Optional Accessories •Section 10. Parts List PN 9001098 Rev.
Section 1. Overview and Specifications 1.2 Components Access Cover Width Operator Panel Height Display Panel Power Switch Paper Exit Depth Dimensions M-10e TT M-10e DT Wide 18.7 in. (475 mm) 18.7 in. (475 mm) Deep 12.3 in. (313.4 mm) 12.3 in. (313.4 mm) High 12.6 in. (319.2 mm) 10.8 in. (274.2 mm) Weight 50.7 lbs (23 kg) 50.
Section 1. Overview and Specifications Components BACK OF PRINTER Configuration Panel Interface Card Slot EXT Port Connector Media Width Adjust Thumbscrews Media Loaded LED To turn power On or Off CONFIGURATION PANEL Potentiometers and DIP switches to configure the printer and make setup adjustments. OPERATOR PANEL To set up the various configurations and to display dispensing quantity and the various alarms.
Section 1. Overview and Specifications Components FRONT OF PRINTER Spring Loaded Ribbon Supply Spindle (Shown without Ribbon) Empty Ribbon Core Head Release Lever Spring Loaded Ribbon Take Up Spindle Power LED On Line LED Error LED LCD Display Line Key Feed Key Directional Keys Enter Key OPERATION PANEL LCD DISPLAY 2 Line x 16 Character display. POWER LED Illuminated when power is applied. ON LINE LED Illuminated when printer is On-Line. ERROR LED Illuminated when errors have occurred.
Section 1. Overview and Specifications Components Dip Switches Potentiometers The DIP switches and Potentiometers are located inside the cover and contains two 8-position DIP switches and three adjustment potentiometers. Adjustment procedures for these are listed in Section 2 Configuration. PRINT The PRINT potentiometer is used to adjust the amount of heat (i.e. power) applied to the head for printing. It provides a continuous range of adjustment.
Section 1. Overview and Specifications Components PITCH After the pitch has been set with the LCD Control Panel, it is sometimes desirable to make minor adjustments. This can be done using the PITCH potentiometer on the top panel. This potentiometer is set at the factory so that is has a range of +/- 3.75 mm. The midpoint setting should have no effect on the pitch. Turning the potentiometer all the way clockwise should move the print position 3.75mm up towards the top edge of the label.
Section 1. Overview and Specifications 1.3 Sensors The M10e printer can position labels using either a Label Gap (transmissive) or an Eye-Mark (reflective) sensor. The sensor used is selected by DSW2-2. The sensor position is fixed and cannot be adjusted. In addition, the signals from the sensors can be adjusted using the LCD panel to compensate for different liner opacities and/or Eye-Mark reflectance values.
Section 1. Overview and Specifications Sensors LABEL GAP SENSOR (TRANSMISSIVE) Detects the edge of the label by looking through the backing paper which is translucent and detecting the presence of the opaque label. (SEN1 PCB), (SEN2 PCB) EYE MARK SENSOR (REFLECTIVE) Detects the light reflected from the bottom of the label liner. (SEN1 PCB) PAPER END SENSOR LABEL PENETRATING SENSOR RIBBON SENSOR AUTO LOAD SENSOR Senses when the media supply has been depleted.
Section 1. Overview and Specifications Sensors AUTO LOAD SENSOR Located under the Print Head Assembly Ribbon Sensor CSEN PCB Under side of Print Head Assembly Label Penetrating Sensor SEN3 PCB Eye-Mark Sensor SEN1 PCB PN 9001098 Rev.
Section 1. Overview and Specifications 1.4 Ribbon Use only SATO thermal transfer ribbons which were formulated expressly for use in all SATO printers. Use of other then approved ribbons may result in unsatisfactory print quality and/or damage to the print head and may void your warranty. 1.5 Installation Considerations Printer operations can be affected by the printer environment. The location of the printer should be free from dust, humidity and sudden vibrations.
Section 1. Overview and Specifications 1.6 General Printer Specifications SPECIFICATION M10e PRINT Method Direct or Thermal Transfer Speed (User Selectable) 3/4/5 ips 50 to 125 mm/s Print Module (Dot Size) ..0033 in. .083 mm Resolution 309 dpi 12 d/mm Maximum Print Width 10.5 in. 266 mm Maximum Print Length 16.5 in. 420 mm MEDIA Minimum Width 5.16 in. 131 mm Minimum Length 1.7 in. 43 mm Maximum Width 11.8 in.
Section 1.
Section 1. Overview and Specifications 1.
Section 1. Overview and Specifications 1.
Section 1. Overview and Specifications 1.9 Physical, Power, Environmental & Approvals SPECIFICATION M10e PHYSICAL Wide 18.7 in. (475 mm) Deep 12.3 in. (313.4 mm) High 12.6 in.(319.2 mm) Weight 50.7 lb.
Section 1. Overview and Specifications 1.10 Accessories and Options ACCESSORIES AND OPTIONS PCMCIA MEMORY EXPANSION One slot for PCMCIA Memory Card (up to 4 MB SRAM or 16 MB Flash ROM). Can be used for graphic file storage, print buffer expansion, format storage and downloaded fonts. CALENDAR An internal Date/Time clock that can be used to date/time stamp labels at the time of printing. LABEL CUTTER An attachment allowing labels to be cut at specified intervals. Controlled through programming.
Section 1. Overview and Specifications PN 9001098 Rev.
Section 2 Configuration 2.1 Dip Switch Settings Two DIP switches (DSW2 & DSW3) are located on the top of the printer on the left side underneath the main cover. Swing open the access cover to change the switches.
Section 2. Configuration Dip Switch Settings A third DIP switch (DSW1) is located on the RS232 Serial Interface Adapter card and is used to set the RS232C transmit/receive parameters. DSW1 Each switch is an eight section toggle switch. The On position is always to the top. To set the switches, first power the unit Off, then position the DIP switches. Finally after placing the switches in the desired positions, power the printer back on.
Section 2. Configuration Parity Selection (DSW1-2, DSW1-3): These switches select the type of parity used for error detection. DSW1 DSW1-2 DSW1-3 SETTING Off Off No Parity ON Off On Even OFF On Off Odd On On Not Used 1 2 3 4 Stop Bit Selection (DSW1-4): This setting selects the number of stop bits to end each byte transmission.
Section 2. Configuration Print Mode Selection (DSW2-1): This setting selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon. DSW2 DSW2-1 SETTING Off Transfer On Direct Therm ON OFF 1 2 3 Sensor Type Selection (DSW2-2): This setting selects between the use of a label gap or a reflective Eye-Mark.
Section 2. Configuration Receive Buffer Selection (DSW2-5): This setting selects the operating mode of the receive buffer. See Section 3: Interface Specifications for more information. DSW2-5 SETTING ON Off Single Job OFF On Multi-Job 1 2 DSW2 3 4 5 6 7 8 If a 10/100BaseT LAN card is installed, DS2-5 has the following definitions.
Section 2. Configuration Serial Protocol Mode (DSW2-8): This setting is for emulating earlier series software commands and should be used only if problems are encountered when using existing software. This switch will also affect the settings selected by DSW1-7 and DSW1-8.
Section 2. Configuration EXT Print Start Signal Selection (DSW3-5): This selection allows an external device to initiate a label print for synchronization with the applicator. See Section 3: Interface Specifications for a description of the signal level and requirements. When DSW3-5 is On, the unit is in the Continuous print mode, Backfeed is disabled and External Signals are ignored.
Section 2. Configuration 2.2 Default Settings Dip Switch Selections All switches are placed in the Off position for shipping. This will result in the following operating configuration.
Section 2. Configuration 2.3 LCD Panel Configuration The LCD Panel is used in conjunction with the LINE and FEED switches to manually enter printer configuration settings. Many of the settings can also be controlled via software commands and in the case of conflict between software and control panel settings, the printer will always use the last valid setting.
Section 2. Configuration LCD Panel —Normal Mode When the printer is first powered on, it displays the current ROM version of the printer, then immediately displays the ONLINE mode. initializing rom v0.00.00.00 online qty: 000000 The LCD Panel will display the ONLINE status on the top line of the display. The bottom line will contain the label quantity (QTY) status. The message will be changed to OFFLINE whenever the printer is switched offline by depressing the LINE key.
Section 2. Configuration LCD Panel —Normal Mode Print Speed Adjustment There are three speed settings on the printer. 3 is the slowest speed while 5 is the fastest. Default setting is 4. To change the setting: Setting Speed STEP 1. 2. 3 ? ips (xxxmm/s) 4 ? ips (xxxmm/s) 5 5 ips (125mm/s) PROCEDURE Use the setting.
Section 2. Configuration LCD Panel —Normal Mode STEP 4. PROCEDURE Print a test label after completing the adjustments to ensure it is correct. Leading Edge of Label Moved with negative (-) offset to print on leading edge of the label A B C D E F G A B C D E F G A B C D E F G Original (0 offset) first line position Sensor Position Line Feed Direction Moved with positive (+) offset to print on trailing edge of the label PN 9001098 Rev.
Section 2. Configuration LCD Panel —Normal Mode Cancel Print Job If the printer has a print job(s) loaded in memory, selecting YES will cause the job(s) to be cleared. The default selection is NO (Do not clear). Make sure you want to clear the print job before selecting YES as the job cannot be recovered and will have to be transmitted to the printer. Perform the following steps: cancel print job yes no STEP PROCEDURE 1. Use the keys to step the cursor to either YES or NO. 2.
Section 2. Configuration LCD Panel —Advanced Mode Zero Slash zero slash Yes No This setting determines if a zero is printed with a slash or without a slash. This setting can also be controlled via software commands. When YES is selected, the printer internal fonts will have a slash through the center of the zero character. STEP PROCEDURE 1. Use the 2. Once the correct setting is selected, press ENTER to accept the setting and advance to the Auto Online display.
Section 2. Configuration LCD Panel —Advanced Mode Print Offset (Continued) Horizontal Offset is the distance that the label image is shifted either to the right or left on the label. For a positive setting the image is shifted to the left (towards the inside edge of the label). For a negative setting the image is shifted to the right (towards the outside edge of the label). This setting changes the base reference point for all subsequent label jobs.
Section 2. Configuration LCD Panel —Advanced Mode Set Calendar (Continued) To enable the Calendar feature (if installed), use the keys to step the cursor to either YES or NO. Press ENTER to confirm YES (Calendar setting: YES) or NO (Calendar setting NO). Calendar 00/00/00 00:00 STEP 1. calendar 00/00/00 00:00 PROCEDURE Pressing LINE and FEED keys simultaneuosly sets the date and time. Use the keys to scroll through the settings and press ENTER to confirm each item and return to the next screen.
Section 2. Configuration LCD Panel —Advanced Mode Set Calendar (Continued) STEP 2. PROCEDURE After you have set the last item press the ENTER key to advance to the Ignore CR/LF selection. ignore cr/lf yes no Ignore CR/LF This setting tells the printer to strip out all carriage return/line feed pairs (CR/LF) from the data stream, including graphics and 2D bar codes. It is used primarily to maintain compatibility with earlier models of SATO printers. STEP PROCEDURE 1. Use the 2.
Section 2. Configuration LCD Panel — Card Mode Mem Select (CC1) The Card Mode is entered from the Advanced Mode display. This selection allows the operator to manage the Expanded Memory (PCMCIA Card or Internal Expanded Flash ROM). STEP 1. PROCEDURE From the Advanced Mode press the ENTER key, then press the switch to the Card Mode. key to The Card Mode display indicates that the printer is in the Card Mode. To advance to the Mem Select (CC1) press the ENTER key.
Section 2. Configuration LCD Panel — Card Mode copy start yes No STEP truetype fontcopy copying PROCEDURE 4. Once the copy process is completed, press the ENTER key to step the display. 5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line. R/W Indicates a Read/Write error occured. No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available.
Section 2. Configuration LCD Panel — Card Mode STEP PROCEDURE 4. Once the copy process is completed, press the ENTER key to step the display. 5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line. R/W Indicates a Read/Write error occured. No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available.
Section 2. Configuration LCD Panel — Card Mode STEP PROCEDURE 4. Once the copy process is completed, press the ENTER key to step the display. 5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line. R/W Indicates a Read/Write error occured. No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available.
Section 2. Configuration LCD Panel — Card Mode STEP PROCEDURE 4. Once the copy process is completed, press the ENTER key to step the display. 5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line. R/W Indicates a Read/Write error occured. No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available.
Section 2. Configuration LCD Panel — Card Mode STEP PROCEDURE 4. Once the copy process is completed, press the ENTER key to step the display. 5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line. R/W Indicates a Read/Write error occured. No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available.
Section 2. Configuration LCD Panel — Card Mode STEP PROCEDURE 4. Once the copy process is completed, press the ENTER key to step the display. 5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line. R/W Indicates a Read/Write error occured. No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available.
Section 2. Configuration LCD Panel — Service Mode The Service Mode allows the operator to set up basic operation parameters of the printer. The Service Mode is entered from the Advanced Mode/Card Mode. Advanced mode STEP service mode card mode PROCEDURE 1. From the Advanced Mode press the Mode. 2. Press the ENTER key to advance to the first selection. gap input Gap [X.XV] Input [X.XV] key once to switch to the Service [x.xv] [x.
Section 2. Configuration LCD Panel — Service Mode Gap [X.XV] Input [X.XV] STEP 2. PROCEDURE Strip the label from the backing and insert the backing strip under the sensor and close the Label Lid. Record the voltage shown on the top line of the LCD panel. The voltage ranges measured should be withing the following range. Backing without label = 1.0V or less Backing with label = 2.0V to 3.
Section 2. Configuration LCD Panel — Service Mode Eye [X.XV] Input [X.XV] STEP 2. PROCEDURE Now pull the label forward until the “EYE” mark is positioned under the sensor (the voltage reading shoould be at its highest point). Record the voltage shown on the top line of the LCD panel. The voltage ranges measured should be within the following ranges: Label only = Less than 1.0V Eye-mark = 2.5V to 3.
Section 2. Configuration LCD Panel — Service Mode feed on error yes no Feed on Error Yes No This selection specifies whether or not the printer will feed a blank label automatically when an error condition is cleared.. STEP 1. PROCEDURE Use the keys to step the cursor to either YES or NO. If Yes is selected, the printer will feed a blank label anytime an error condition is cleared. 2. Once the correct setting is selected, press ENTER to confirm the setting and advance to the next display.
Section 2. Configuration LCD Panel — Service Mode Forward/Backward Distance Default (Continued) STEP 1. PROCEDURE Use the keys to step the cursor to either the default or the Manual selection. 2. Once the correct setting is selected, press ENTER to confirm the setting and advance to the next display. 3. If the Manual setting is selected, use the cursor keys to advance the distance to the desired setting. Each time the LINE key is pressed, the Distance will advance 1 mm. The maximum distance is 255mm.
Section 2. Configuration LCD Panel — Service Mode Euro Code D5 (Continued) STEP 1. PROCEDURE The cursor should be positioned over the first digit selection. Use the keys to step to the desired setting. 2. Press the ENTER key to advance the cursor to the second digit of the desired hexadecimal code. 3. Press the LINE key to step to the desired setting. 4. Once the correct setting is selected, press ENTER to confirm the settingand advance to the next screen.
Section 2. Configuration LCD Panel — Service Mode Priority Setting LCD Command priority setting command lcd This selection allows user to switch to assign a priority for Print Darkness, Print Speed and Print Offset. Default value is COMMAND (Command Valid). If LCD is selected, the setting established via the LCD display/menu system will be used for an incoming label job, regardless of any different command settings.
Section 2. Configuration LCD Panel — Service Mode IEEE1284 ACKSIGNAL 005 (Continued) STEP 1. PROCEDURE Use the keys to step the display to the desired setting. The setting will advance in increments of 0.1 µsec each time the LINE key is pressed until the setting reaches 10.0 µsec when it will wrap around to the 0.5 µsec setting. 2. Once the correct setting is selected, press ENTER to confirm the setting and advance to the next screen. To exit the Service Mode, power the printer off, then back on.
Section 2. Configuration LCD Panel — Counters Mode Counters HD CUT LIFE (Continued) STEP 1. PROCEDURE Use the keys to the desired counter. The default position is the Head Counter. counters hd cut life 2. Once the correct setting is selected, pressing ENTER will display the current value (in meters) stored in the counter. The maximum number of digits displayed is 8. 3. Press the ENTER key again to advance the counter to the Clear mode.
Section 2. Configuration LCD Panel — CountersMode Counters HD CUT LIFE (Continued) life counter 0.0m Life Counter 0.0M Displays Life Counter STEP 1. PROCEDURE Once the correct setting is selected, press ENTER to confirm the setting and advance to the next screen. To Exit the Counters Mode, power off the printer, then back on. LCD Panel — Test Print Mode The Test Print Mode offers four different printer status labels for troubleshooting.
Section 2. Configuration LCD Panel — Test Print Mode Test Print Size 10 CM test print size 10 CM NOTE: This display does not appear when a Memory Test Print is chosen. Only a small Memory Print can be printed. This selection sets the paper size for a test print. (Not displayed when MEMORY is selected.) Default value is the maximum horizontal size (cm). STEP PROCEDURE 1. Press the LINE and FEED keys simultaneously. This selects the test print size (13~ Maximum horizontal size). 2.
Section 2. Configuration LCD Panel — Default Setting Mode Default Setting Mode (Continued) STEP 4. PROCEDURE When the printer has completed the reset process, the Default Setting Completed display will appear. The printer is now in the default configuration. default setting completed To exit the Default Setting Mode, power the printer off, then back on.
Section 2. Configuration LCD Panel — Maintenance Mode — Factory Mode Maintenance Mode — Factory Mode (Cont) STEP PROCEDURE 7. Press the ENTER key to confirm your selection and advance to setting of test print paper size. 8. Use the print size small large keys to select either SMALL (128mm) or LARGE (266mm). The initial value is LARGE. 9. Press the ENTER key to confirm your selection. The test print will start. When ENTER is pressed during printing, the test print will be suspended.
Section 2. Configuration LCD Panel — Maintenance Mode All Clear Mode (Continued) STEP 4. PROCEDURE Press the ENTER key to confirm your selection. The current value is displayed on the screen, “COUNTER” or” EEPROM”. xxxxxxxall clear yes no 5. Use the keys to select either YES (Clear) or NO (Do not Clear. 6. Press the ENTER key to confirm your selection. The next screen will appear.
Section 2. Configuration Download User Defined Protocol Codes The user can define a set of custom protocol codes and download them to the printer using the LD command. STEP 1. PROCEDURE Place DSW2-7 in the ON position and power on the printer. Press the LINE key and wait for the code. user download 2. Transmit the download data command stream to the printer. 3. After the data has been received, the printer will beep and print a status label.
Section 2. Configuration LCD Panel — Hex Dump Mode In addition to the User Test Print Labels, the printer can print the contents of the receive buffer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting. STEP PN 9001098 Rev. A 2-40 PROCEDURE 1. To enter the Hex Dump mode, place DSW2-4 in the ON position and power on the printer. 2. Send the data stream to the printer. 3. The receive data will be printed in a hexadecimal format. 4.
Section 2. Configuration LCD Panel — Download Mode STEP PROCEDURE 1. Record all current dip switch positions, then place all switches in the OFF or down position. 2. Place the DSW2-6 in the ON or up position. 3. Turn ON the power switch. The following screens will appear. Waiting for downloading of program/font data from the computer. flash download ready Display current download mode in X. xxxxxxx download downloading Download completed.
Section 2. Configuration 2.4 Sample Test Labels CONFIGURATION FACTORY HEAD CHECK BAR CODE ILLUSTRATIONS SHOWN ARE EXAMPLES ONLY AND MAY NOT EXACTLY MATCH YOUR OUTPUT MEMORY PN 9001098 Rev.
Section Interface Specifications 3 3.1 Overview This section presents the interface specifications for the M-10e printer. These specifications include detailed information on how to properly interface your printer with your host system. The printer utilizes a Plug-In Interface Module for maximum printer configuration.
Section 3. Interface Specifications Interface Types The Parallel interface will probably be the most useful in communicating with IBM PCs and compatibles. The RS232C Serial Interface allows connectivity to a number of other hosts. The USB Interface allows the printer to be connected to a computer that supports peripherals attached to a USB bus. Up to 127 peripherals can be connected to a single USB port. The interfaces available are a high speed (to 57.
Section 3. Interface Specifications The Receive Buffer 2.0 MB 2.95 MB DTR High or X-On Buffer Near Full DTR Low or X-Off The receiving buffer will not be able to receive more data again until a “Buffer Available” condition occurs. This takes place when the receiving buffer has emptied so that only 1MB bytes of data are being held (2.0MB bytes from being full). At this time, DTR will go “high” or an X-On is sent to tell the host that it can again receive data. 1.
Section 3.
Section 3. Interface Specifications 3.5 RS232C Serial Interface The High Speed Serial Interface is a Plug-in interface module that can be installed in the printer by the user.
Section 3.
Section 3. Interface Specifications Ready/Busy Flow Control Ready/Busy is the hardware flow control for the serial interface on the M-10e printer. By raising/ lowering the voltage level on Pin 20 of the RS232 port, the printer notifies the host when it is ready to receive data. Pin 4 (RTS) and pin 20 (DTR) are the important signals on the printer for this method of flow control. The host must be capable of supporting this flow control method for it to function properly.
Section 3. Interface Specifications Electrical Specifications Power Supply: Power Consumption: Bus Power through cable +5V@80ma 3.7 Local Area Network (LAN) Optional Interface The Local Area Network (LAN) Interface is a Plug-in interface module that can be installed in the printer by the user. It requires a driver (shipped with each printer) that has the interface installed.
Section 3. Interface Specifications Accessory (EXT) Connector (Cont) Old 14 Pin DB-9 Centronics Pin Assignments PIN PIN DIRECTION 1 13 To Host Vcc -/+5V 2 10 To Host Ribbon Near End - This pin goes high when the amount of ribbon on the unwind shaft is approximately 46 feet (14 m). The output will be low when the ribbon is completely out.
Section 3. Interface Specifications Accessory (EXT) Connector (Cont) NOTE: The signals on pins 1, 3, 4, 6, 9 and 10 each have an open collector output. Thes pins normally measure + .07V maximum when a true condition exists. If a false condition occurs, the voltage will drop to 0V. To achieve a signal level of +5V, you must add a 330 ohm, 1/4 W pull-up resistor between the open collector output pin and Vcc (pin 13) as illustrated.
Section 3.
Section 3. Interface Specifications PN 9001098 Rev.
Section Electrical Checks and Adjustments 4 4.1 Overview This section describes how to check M-10e Printer voltage levels and adjust threshold sensor voltages. The power supply converts 125 VAC into regulated DC voltages. The printer uses: +5V and +24V. These DC voltages are not adjustable, however you can measure these DC voltages at test points located on the PCB. Section 4.3 contains procedures for measuring DC voltage levels. You can adjust threshold voltage levels for label sensors.
Section 4. Electrial Checks and Adjustments 4.2 Steps Prior to Some Procedures Some procedures in this section require access to potentiometers and the test point connector located on the main circuit board. Raise the Access Cover and detach the left side cover for accessing the main circuit board. STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Raise and remove the Access Cover. 3. Unfasten (5) screws from the left side cover and remove.
Section 4. Electrical Checks and Adjustments 4.3 DC Power Voltage Checks To check voltage levels, first check the fuses (Section 6.12) and replace if necessary. Refer to Section 4.2 and remove the left side cover and perform the following steps. Additional equipment required: TP Test Module Digital Multimeter STEP PROCEDURE 1. Refer to illustrations and charts on pages 4-3, 4-4 and 4-5. Attach the connector from the TP Test Module to the test port on the main circuit board.
Section 4. Electrial Checks and Adjustments DC Power Voltage Checks LCD DISPLAY CABLE TO PCB PROBES COM GROUND PIN SIG PIN DIGITAL MULTIMETER TP TEST MODULE Dial POS DISC VOLTAGE RANGE TP TEST MODULE VOLT SG NC 0 +5V +4.8V to +5.2V CHA3 (+5.0V) - CHA1 (GND) 1 +2V +1.9V to +2.1V CHA4 (+2.0V) - CHA1 (GND) 2 +3.3V +3.1V to +3.5V CHA5 (+3.3V) - CHA1 (GND) 3 +24V +23.5V to 24.5V CHA6 (+24.0V) - CHA1 (GND) TEST POINT CHART NOTE: The power supply voltages are not adjustable.
Section 4. Electrical Checks and Adjustments 4.
Section 4. Electrial Checks and Adjustments 4.5 Adjustment of Eye-Mark Sensor Additional equipment required: TP Test Module Digital Multimeter STEP PROCEDURE Refer to Section 4.2 and remove the left side cover for access to the main circuit board. 1. Refer to illustrations and charts on pages 4-3, 4-4 and 4-7. Turn VR5 (IM) potentiometer on the main circuit board all the way to the left, until you hear the CLICK sound. 2. Set the digital multimeter to DC voltage measurement mode.
Section 4. Electrical Checks and Adjustments Adjustment of Eye-Mark Sensor POTENTIOMETER VR5 (IM) MAIN CIRCUIT BOARD TP TEST MODULE TO PCB TEST POINT SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 4. Electrial Checks and Adjustments 4.6 Adjustment of Gap Sensor Additional equipment required: TP Test Module Digital Multimeter STEP PROCEDURE Refer to Section 4.2 and remove the left side cover for access to the main circuit board. 1. Refer to illustrations and charts on pages 4-3, 4-4 and 4-9. Turn VR6 (GAP) potentiometer on the main circuit board all the way to the left, until you hear the CLICK sound. 2. Set the digital multimeter to DC voltage measurement mode.
Section 4. Electrical Checks and Adjustments Adjustment of Gap Sensor POTENTIOMETER VR6 (GAP) MAIN CIRCUIT BOARD TP TEST MODULE TO PCB TEST POINT SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 4. Electrial Checks and Adjustments 4.7 Adjustment of Label Penetrating Sensor Additional equipment required: TP Test Module Digital Multimeter STEP PROCEDURE Refer to Section 4.2 and remove the left side cover for access to the main circuit board. 1. Refer to illustrations and charts on pages 4-3, 4-4 and 4-11. Turn VR7 (PS) potentiometer on the main circuit board all the way to the left, until you hear the CLICK sound. 2. Set the digital multimeter to DC voltage measurement mode.
Section 4. Electrical Checks and Adjustments Adjustment of Label Penetrating Sensor POTENTIOMETER VR7 (PS) MAIN CIRCUIT BOARD TP TEST MODULE TO PCB TEST POINT SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 4. Electrial Checks and Adjustments 4.8 Adjustment of Paper End Sensor Additional equipment required: TP Test Module Digital Multimeter STEP PROCEDURE Refer to Section 4.2 and remove the left side cover for access to the main circuit board. 1. Refer to illustrations and charts on pages 4-3, 4-4 and 4-13. Turn VR8 (PE) potentiometer on the main circuit board all the way to the left, until you hear the CLICK sound. 2. Set the digital multimeter to DC voltage measurement mode.
Section 4. Electrical Checks and Adjustments Adjustment of Paper End Sensor POTENTIOMETER VR8 (PE) MAIN CIRCUIT BOARD TP TEST MODULE TO PCB TEST POINT SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 4. Electrial Checks and Adjustments 4.9 Adjustment of Pitch Correction (Part 1) STEP PROCEDURE Refer to Section 4.2 and remove the left side cover for access to the main circuit board. 1. Refer to illustrations and charts on pages 4-5 and 4-16. Record all current dip switch positions, then place all switches in the OFF position. 2. Align VR9 (PITCH) on the main circuit board and VR3 (PITCH VR) on the top cover to the center position. 3. Place DSW2-4 in the ON position. 4.
Section 4. Electrical Checks and Adjustments Adjustment of Pitch Correction (Part 2) STEP PROCEDURE Adjustment continues from Part 1 Refer to illustrations on page 4-16. 1. Be sure VR3 (PITCH VR) on the top cover is aligned to the center position. 2. Power on the printer while pressing the FEED key. Release the Feed key after the beep sound and the printer will display the Test Print Mode message on the LCD panel. test print mode configuration 3. Press the ENTER key to display the next screen. 4.
Section 4. Electrial Checks and Adjustments Adjustment of Pitch Correction (Part 1 and 2) POTENTIOMETER VR3 (PITCH) LINE KEY FEED KEY DIRECTION KEYS ENTER KEY DSW2-4 POTENTIOMETER VR3 (PITCH) POTENTIOMETER VR9 (PITCH) POTENTIOMETER VR9 (PITCH) MAIN CIRCUIT BOARD PN 900109 Rev.
Section 4. Electrical Checks and Adjustments 4.10 Adjustment of Front Feed, Back Feed (Tear Off & Cutter) STEP PROCEDURE 1. Align VR2 (OFFSET VR) on the top cover to the center position. 2. Power on the printer while pressing the FEED key. Release the Feed key after the beep sound and the printer will display the Test Print Mode message on the LCD panel. test print mode configuration 3. Press the ENTER key to display the next screen. 4. Press the LINE/FEED keys to adjust the print size width. 5.
Section 4. Electrial Checks and Adjustments 4.11 Adjustment of Print Darkness STEP 1. PROCEDURE Adjust VR1 (PRINT VR) on the top cover until a suitable print darkness is obtained. If a suitable print is not obtained, set the print darkness in the user mode. 4.12 Adjustment of LCD Contrast STEP PROCEDURE 1. Check that the LCD display backlight is lit and the characters are displayed. 2. Adjust VR4 (DISPLAY VR) on the top cover until a suitable display contrast is obtained.
Section 4. Electrical Checks and Adjustments 4.13 Checking the Ribbon Sensor STEP PROCEDURE 1. Switch DSW2-4 to the OFF position on the top cover. 2. Remove the printer ribbon. 3. Power on the printer while pressing the FEED key. Release the Feed key after the beep sound and the printer will display the Test Print Mode message on the LCD panel. test print mode configuration 4. Press the ENTER key to display the next screen. 5.
Section 4. Electrial Checks and Adjustments PN 900109 Rev.
Section Mechanical Adjustments 5 5.1 Overview The SATO M-10e Printer contains adjustable sub-assemblies. This means that during your regular maintenance, your service technicians are able to make adjustments to reset the printer to factory specifications thereby ensuring optimim performance of your printer.
Section 5. Mechanical Adjustments 5.2 Timing Belt Adjustment Required Equipment: STEP 1 Kg Tension Gauge PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Raise and remove the access cover 3. Unfasten (5) screws from the right side cover and remove. 4. Pull the center of the timing belt with the tension gauge and note the tension reading when the belt is moved 1 to 2mm.
Section 5. Mechanical Adjustments 5.3 Head Facing Adjustment (Print Balance) STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Raise the access cover. 3. Carry out continuous printing while ensuring that ribbon is not rewinding. (NA for ribbon on Direct Thermal Units.) 4. Loosen the (2) screws as shown in illustrations. 5. Rotate the eccentric post screw to adjust the head position. When correct head position is achieved, tighten the screws.
Section 5. Mechanical Adjustments 5.4 Print Head Front and Rear Alignment (Print Balance) STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Raise the access cover. 3. Loosen (2) adjustment fixed screws. 4. Insert hexagonal wrench or pin into adjustment socket. Adjust forward or backward by turning the axle. Backward rotation shifts the head position backward. Forward rotation shifts the head position forward. Perform this procedure with Section 5.
Section 5. Mechanical Adjustments 5.5 Ribbon Tension Adjustment Part 1 If the ribbon is not smooth across the adjust plate (ribbon wrinkle), adjustment is required. To remedy the problem, perform the following adjustments. STEP PROCEDURE 1. Connect the power cord to the printer and AC outlet. Turn the printer ON. 2. Raise the access cover and load the ribbon and label stock. (NA for ribbon on Direct Thermal Units.) 3.
Section 5. Mechanical Adjustments Ribbon Tension Adjustment (Part 2) STEP PROCEDURE Continue from Part 1 if necessary. 1. Loosen the locking screws, (2 places). Turn each eccentric nut clockwise to adjust the height of the ribbon turning bar to eliminate ribbon wrinkles. (NA for ribbon on Direct Thermal Units.) 2. Check for even ribbon tension by watching the ribbon movement as it moves upward toward the ribbon rewind spindle. If it appears uneven, (wrinkles) proceed to Step 4. 3.
Section Replacement Procedures 6 6.1 Overview The SATO M-10e Printer contains replaceable components and subassemblies. This section contains step-by-step instructions for removing and replacing the following components and sub-assemblies.
Section 6. Replacement Procedures 6.2 Steps Prior to Some Procedures Some procedures in this section require access to onents that are not readily accessable without removing the covers of the unit. You will be directed to this section whenever necessary. STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Raise the Access Cover and remove. 3. Refer to illustrations on page 6-3. Detach the Front Cover. Unfasten (2) screws from the top of front cover.
Section 6. Replacement Procedures Steps Prior to Some Procedures Lift the Rear Panel straight up to manuver it from the inside bracket, then pull toward your body. LEFT SIDE COVER REAR PANEL FRONT COVER RIGHT SIDE COVER DETACH TWO CONNECTORS SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 6. Replacement Procedures 6.3 Replacing the Print Head TT/DT If the print head becomes damaged, it can be easily removed and replaced. No critical adjustments are required. Before you replace the print head, refer to Section 7.3 and clear the head counter. STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Raise the Access Cover 3. Unload the ribbon and label stock. (NA for ribbon on Direct Thermal units) 4. Refer to illustrations on page 6-5.
Section 6. Replacement Procedures Replacing the Print Head PRINT HEAD REMOVE CENTER POST SCREW POSITION PRINT HEAD WITH ALIGNMENT PINS SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 6. Replacement Procedures 6.4 Replacing the Timing Belt To replace the timing belt, follow perform the following steps. STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Unfasten (5) screws from the right side cover and remove. 3. Unfasten (2) screws to relieve tension from the belt. 4. Remove and replace the belt. 5. Adjust the belt tension as outlined in Section 5.2. 6. Replace the right side cover.
Section 6. Replacement Procedures 6.5 Replacing the Platen Roller STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Refer to Section 6.2 and remove the covers. 3. Remove Timing Belt per Section 6.4 4. Unfasten (4) Item 1 screws to detach two Support Clamps Item 2. 5. Remove and replace Item 3 Platen Roller. 6. Reattach the Support Clamps. 7. Replace Timing Belt per Section 6.4 8. Adjust the belt tension as outlined in Section 5.2. 9. Replace the covers.
Section 6. Replacement Procedures 6.6 Replacing the Feed Roller STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Refer to Section 6.2 and remove the covers.. 3. Remove Timing Belt per Section 6.4 4. Unfasten (2) Item 1 screws 5. Remove and replace Item 2 Feed Roller. 6. Replace (2) Item 1 screws. 7. Replace Timing Belt per Section 6.4 8. Adjust the belt tension as outlined in Section 5.2. 9. Replace the covers.
Section 6. Replacement Procedures 6.7 Replacing the LC/Keyboard PCB STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Remove (2) Item 1 screws from top of front cover. Lift up cover to detach it from slots. 3. Remove Item 2 Connector Lock and detach Item 3 and 4 Connectors. 4. Remove (4) Item 5 screws and remove Item 6 LC/Keyboard PCB from front cover. 5. Replace the LC/Keyboard PCB. 6. Reattach connectors. 7. Replace the front cover.
Section 6. Replacement Procedures 6.8 Replacing the Main Circuit Board The Main Circuit Board contains the control electronics for the printer and is located behind the left side cover. The I/O PCB interface and optional memory card unit if installed, which are attached to the main circuit board, must first be removed. NOTE: Many of the components on this board are susceptible to damage by static electricity.
Section 6. Replacement Procedures Replacing the Main Circuit Board LEFT SIDE COVER CONNECTORS MAIN CIRCUIT BOARD REMOVE (4) SCREWS TO DETACH CIRCUIT BOARD FROM BRACKET DISCONNECT CABLES FROM CIRCUIT BOARD SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 6. Replacement Procedures 6.9 Replacing the Interface PCB NOTE: Many of the components on this board are susceptible to damage by static electricity. To avoid damage from static discharges, do not unpack new circuit boards from anti-static bags until instructed to do so, and use a wrist grounding strap. STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Remove (2) Item 1 screws holding Item 2 Interface PCB from the back side of the unit.
Section 6. Replacement Procedures 6.10 Replacing the Power Supply The Power Supply is a non-repairable component with no servicable parts and is to be replaced as a complete assembly. STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Refer to Section 6.2 and remove the covers. 3. Refer to illustrations on pages 6-13 and 6-14. Remove (7) Item 4 screws to detach the main chassis from the base. 4. Peel back and detach Item 1 Power Supply Cover. 5.
Section 6. Replacement Procedures Replacing the Power Supply PEEL BACK AND REMOVE THE POWER SUPPLY COVER REMOVE (7) ITEM 2 SCREWS HOLDING THE POWER SUPPLY TO THE BASE PN 900109 Rev.
Section 6. Replacement Procedures 6.11 Replacing the Stepper Motor The Stepper Motor is used to transmit motion to the print mechanism for precise print positioning. The stepper motor transmits torque to the label feed roller, the platen roller, the ribbon feed roller, and the ribbon rewind spindle. STEP PROCEDURE STEPPER MOTOR 1. Switch the printer OFF and disconnect the power cord. 2. Remove ribbon and label stock if installed. 3. Refer to Section 6.2 and remove the covers. 4.
Section 6. Replacement Procedures Replacing the Stepper Motor REMOVE (4) SCREWS 7 8 DETACH PULLEY FROM MOTOR SHAFT PN 900109 Rev.
Section 6. Replacement Procedures 6.12a Replacing the Fuse(s) (On PCB) STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Unfasten (5) screws from the left side cover and remove. 3. Remove and replace the fuse(s) with one of equal rating. Do not use a fuse of higher rating. 4. Replace the left side cover. 5. Complete the Factory Reset Procedure. MAIN CIRCUIT BOARD REMOVE AND REPLACE FUSE(S) SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 6. Replacement Procedures 6.12b Replacing the Fuse(s) STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Unfasten (5) screws from the right side cover and remove. 3. Remove and replace the fuse(s) with one of equal rating. Do not use a fuse of higher rating. 4. Replace the right side cover. 5. Complete the Factory Reset Procedure. ACCESS OPENING TO FUSE(S) UNFASTEN (5) SCREWS AND REMOVE THE RIGHT SIDE COVER REMOVE AND REPLACE FUSE(S) PN 900109 Rev.
Section 6. Replacement Procedures 6.13 Replacing the EEPROM STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Unfasten (5) screws from the left side cover and remove. 3. Remove the Item 3 EEPROM chip at location shown in illustration below. 4. Install the new EEPROM chip being careful to properly align the chip, using the “U” shaped notch as a reference. Be careful not to bend any of the EEPROM legs and that it is set securely in the socket. 5.
Section 6. Replacement Procedures 6.14 Replacing the Ribbon PCB STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Refer to Section 6.9 and remove the Interface PCB if installed. 3. Refer to Section 6.8 and remove the Main Circuit Board. 4. Detach the Item 1 Connectors. 5. Remove and replace Item 2 RBM PCB set. 6. Replace the Main Circuit Board. 7. Replace the left side cover. 8. Complete the Factory Reset Procedure.
Section 6. Replacement Procedures 6.15a Replacing the Pitch Sensor (SEN2 PCB) (Gap Sensor) STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Raise the Access Cover. 3. Unload the ribbon and label stock. (NA for ribbon on Direct Thermal units). 4. Remove (1) Item 1 screw to detach Item 3 Sensor Cover from SEN2 PCB. 5. Detach (1) Item 2 connector from Item 4 SEN2 PCB. 6. Remove and replace SEN2 PCB. 7. Replace the Sensor Cover. 8. Refer to Section 4.
Section 6. Replacement Procedures 6.15b Replacing the Pitch Sensor (SEN1 PCB ) (Eye-Mark Sensor) STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Refer to Section 6.9 and remove the Interface PCB if installed. 3. Refer to Section 6.2 and remove the covers. 4. Remove (7) Item 4 screws to detach the main chassis from the base. 5. Detach (1) Item 8 connector from Item 9 SEN1 PCB. 6. Remove (1) Item 7 screw to detach SEN1 PCB from the plate rack. 7.
Section 6. Replacement Procedures 6.16 Replacing the Label Penetrating Sensor (SEN3 PCB) STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Remove the Front Cover. Refer to Section 6.7 Replacing the LC/Keyboard PCB. 3. Remove the Cutter or Tear-off cutter. Refer to Section 6.18 Replacing the Cutter Unit. 4. Remove (2) screws from both sides of Stay. Detach the Stay. 5. Detach the Item 3 connector. 6. Remove (1) Item 1 screw from Item 2 Sensor Bracket. 7.
Section 6. Replacement Procedures 6.17 Replacing the Ribbon Sensor (CSEN PCB) TT Unit STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Unfasten (5) screws from the left side cover and remove. 3. Remove (1) Item 3 screw to detach Item 5 Sensor. 4. Detach Item 4 connector. 5. Remove and replace the sensor. 6. Reattach Item 4 connector. 7. Replace the left side cover. 8. Refer to Section 4.13 “Checking the Ribbon Sensor”.
Section 6. Replacement Procedures 6.18 Replacing the Cutter Unit STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Refer to Section 6.2 and remove the covers. 3. Detach the CUTSEN/CUTTER connector from the main circuit board. 4. Remove (3) Item 1 screws from Item 6 Cutter Unit. 5. Remove (3) Item 4 screws from Item 2 Cutter Bracket. 6. Remove (4) Item 4 screws from Item 3 Cutter Bracket 7. Remove (2) Item 5 Guide screws from Item 6 Cutter Unit 8.
Section 6. Replacement Procedures PN 900109 Rev.
Section 7 Factory Resets 7.1 Overview The Factory Reset Mode allows you to: • Factory Settings/Test Print • Clear Head Counters • Clear Cutter Counter • Clear EEPROM DSW2-4 LINE KEY FEED KEY DIRECTION KEYS SATO M-10e TT/DT Printers Service Manual ENTER KEY PN 9001098 Rev.
Section 7. Factory Resets 7.2 Factory Settings/Test Print To reset the printer to the factory settings, perform the following steps. CAUTION: Resetting the printer will clear the registers. STEP PROCEDURE 1. Refer to illustrations on page 7-1. Record all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON position. 3. Press the LINE and FEED keys simultaneously while turning on the power. Release the keys when the printer beeps.
Section 7. Factory Resets 7.3 Clear Head Counters To reset the printer to the factory settings, perform the following steps. CAUTION: Resetting the printer will clear the registers. STEP PROCEDURE 1. Refer to illustrations on page 7-1. Record all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON position. 3. Press the LINE and FEED keys simultaneously while turning on the power. Release the keys when the printer beeps.
Section 7. Factory Resets 7.4 Clear Cutter Counters To reset the printer to the factory settings, perform the following steps. CAUTION: Resetting the printer will clear the registers. STEP PROCEDURE 1. Refer to illustrations on page 7-1. Record all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON position. 3. Press the LINE and FEED keys simultaneously while turning on the power. Release the keys when the printer beeps.
Section 7. Factory Resets 7.5 Clear EEPROM To reset the printer to the factory settings, perform the following steps. CAUTION: Resetting the printer will clear the registers. STEP PROCEDURE 1. Refer to illustrations on page 7-1. Record all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON position. 3. Press the LINE and FEED keys simultaneously while turning on the power. Release the keys when the printer beeps. The following screen will appear.
Section 7. Factory Resets 7.6 Sample Test Prints LARGE TEST PRINT SMALL TEST PRINT Illustrations shown are examples only and may not exactly match your output PN 9001098 Rev.
Section Troubleshooting 8 8.1 Overview This section has been been devised to help you if you are unable to produce output on the M-10e printer. Use this section to make sure the basics have been checked before deciding you are unable to proceed further. The design of the SATO M-10e printer is based upon proven technology and reliable components. When a problem occurs, the solution can be easily traced using the troubleshooting tables in this section.
Section 8. Troubleshooting 8.2 Check List Printer won’t go On-Line • • • Is the Power LED on? Check the power cable and AC Fuse. Is the ERROR light on the front panel OFF? If this light is ON, it may mean the Print Head Assembly or the Label Hold-Down is not closed and latched in position. Are the Label and Ribbon lights on the front panel Off? If these lights are On, the labels or ribbons may be incorrectly loaded. Printer beeps and refuses to print • This is usually caused by an incorrect data stream.
Section 8. Troubleshooting • Is your ribbon/label combination compatible? Low quality paper labels may have a surface that is too rough for resin based ribbons to adhere. Wax based may not be able to adhere well to some synthetic label material. LCD displays “SENSOR ERROR” • • • • Check to make sure the sensing method selected matches the media loaded. The M-10e TT/ DT comes from the factory set for detecting a label gap (DSW2-2 = Off) and there must be a gap of at least 1/8” between labels.
Section 8. Troubleshooting 8.3 The IEEE1284 Parallel Interface 1. Is the IEEE1284 printer cable connected securely to your parallel port (DB25S Female) on the PC and to the Centronics connector on the printer? WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host. This may cause damage to the interface circuitry and is not covered by warranty. 2.
Section 8. Troubleshooting It may be tedious but now you can analyze and troubleshoot the data stream. WARNING: A small label may produce a large amount of data when printed in Hex Dump. 8. While checking the Hex Dump printout, look for 0DH 0AH (Carriage Return and Line Feed) characters throughout. The command string should be continuous. CR or LF characters are not allowed between the Start Command (A) and the Stop Command (Z).
Section 8. Troubleshooting 8.5 The Universal Serial BUS (USB) If nothing prints when doing a test print you will need to verify that the device drivers have been successfully installed by doing the following: 1. Click on Start, then Settings and then Control Panel. 2. Within the new Window, you should have an Icon listed as System. Double click on this. 3. Click on the Device Manager tab. 4. Make sure that the View Device by type is checked. Scroll down until you get to SATOUSB device. 5.
Section 8. Troubleshooting Checking the Network Connection and Cabling If the self-test page prints but you cannot print documents, first check the network connection and cabling.. 1. If you are connecting to a 10baseT network, verify that the OK LED is on. If the appropriate LEDs are not on, there is probably a bad 10baseT/100baseTX cable or the hub port is bad. If possible, try a different cable and hub port, or try connecting a different device (such as a PC) to the cable. 2.
Section 8. Troubleshooting TCP/IP Troubleshooting If you are using TCP/IP and cannot print to the print server and you have checked the hardware and network as described in the previous steps, then check the following: (Note that it is always a good idea to try creating another print queue to eliminate the possibility of setup errors.) 1. The problem may be the result of mismatched or duplicate IP addresses.
Section 8. Troubleshooting TCP/IP Troubleshooting (Cont) 12. If the lines of a text file are staggered, make sure that you have specified a remote printer (rp) name of TEXT in your /etc/printcap file. 13. If you are having trouble printing long jobs (over 1MB) add the line mx#0 to your /etc/ printcap file entry. 14.
Section 8. Troubleshooting NetWare Troubleshooting (Cont) 5. If you have V3.00 or earlier firmware, make sure you enable either 802.3 or Ethernet II frames on your file server, particularly if you have a NetWare 3.12 or 4.xx file server (these NetWare versions default to 802.2) since these versions of firmware do not support 802.2 or SNAP frames. Also, if you are using NetWare 4.xx make sure you have enabled binary emulation on the file server. 6.
Section 8. Troubleshooting Windows 95/98 Peer-to-Peer Troubleshooting If you are having trouble printing with Windows 95 Peer-to-Peer network, check the following: 1. If the print server does not show up under HP JetAdmin on a Windows 95/98 Peer-to-Peer network, try removing all of the Windows 95 network software from the Network Control panel and then reinstalling them as follows: • First install the IPX/SPX-Compatible Protocol, the Client for Microsoft Networks, and the network adapter card driver.
Section 8. Troubleshooting 8.7 Error Signals The LCD display, Front Panel LED indicators and buzzer provide a visual/audio indication of the type of error encountered. LED LCD MESSAGE AUDIBLE BEEP ERROR CONDITION Error On Machine Error 1 Long Machine Error Error On EEPROM Error 1 Long EEPROM Read/ Write Error On Head Error 1 Long Head Error On Sensor Error 3 Short Sensor Error Blinks Card R/W Error 1 Long Memory Card Read/Write 1. Card not formatted 2. No card recognized.
Section 8. Troubleshooting 8.8 Error Screens MACHINE ERROR EEPROM ERROR EEPROM Error Screen Cause: 1. EEPROM is not installed properly 2. Over writing of EEPROM Solution: 1. Install EEPROM correctly 2. Replace EEPROM Warining Sound: One long beep External Signal: Machine Error Parity Error Screen Cause: 1. Does not match requirment of interf RS232C 2. Cable is not connected correctly Solution: 1.
Section 8. Troubleshooting Error Screens head open paper end ribbon end sensor ERROR head ERROR PN 9001098 Rev. A 8-14 Head Open Screen Cause: 1. Head is not locked 2. The micro switch used for head opening and closing needs adjusting or is defective. Solution: 1. Lock the head 2.
Section 8. Troubleshooting Error Screens cardr/werror cardlowbattery cardnobattery cutter ERROR Card Reader/Write Error Screen Cause: 1. Out of card 2. Retrieve unregistered number 3. Card not formatted 4. Conduct registration for card processing Solution: 1. Insert the card 2. Confirm the host program 3. Format the card 4. Remove the card protect Warining Sound: One long beep External Signal: Machine Error Card Low Battery Screen.
Section 8. Troubleshooting Error Screens downloaderror xxxxxxxerror cardcopyformat xxxxxxxerror PN 9001098 Rev. A 8-16 Program/Font Download Error Screen Press ENTER key to return to download wait screen Display error below, “R/W”, “MEM FULL” Cause: 1. Read/Write error during downloading 2. No download domain Solution: 1. Check the download file 2.
Section 8. Troubleshooting 8.9 Troubleshooting Tables Print Quality Problems Symptom Image Voids Ribbon Wrinkle Light Images Smearing Probable Cause Suggested Corrective Action Poor quality labels Use thermal transfer compatible stock Poor quality ribbons Use genuine SATO ribbons Ribbon not matched to label stock Check with media suppliers Damaged electronics Replace circuit board (Sec. 6.8) Damaged platen Replace platen (Sec. 6.5) Poor head alignment Adjust head balance (Sec. 5.3, 5.
Section 8. Troubleshooting Print Quality Problems Symptom Smearing No Ribbon Movement No Label Movement Suggested Corrective Action Foreign material on head/platen Clean head and platen Foreign material on labels Use high quality label stock Excessive print head energy Adjust darkness control Excessive print speed Adjust print speed Excessive head pressure Carbon tension wrong Adjust head balance (Sec. 5.3, 5.
Section 8. Troubleshooting Print Quality Problems Symptom Probable Cause Suggested Corrective Action Main power fuse defective Replace fuse (Sec. 6.12) POWER LED not on Defective power supply Test power supply and replace if defective (Sec. 4.3, 6.
Section 8. Troubleshooting 8.10 Head Pattern Examples GOOD ADJUSTMENT, CLEAR DARK EVEN TEXT FACTORY DEFAULT FEED DIRECTION POOR HEAD ALIGNMENT, BALANCE OUT OF ADJUSTMENT POOR HEAD ALIGNMENT, BALANCE OUT OF ADJUSTMENT ILLUSTRATIONS SHOWN ARE EXAMPLES ONLY AND WILL NOT EXACTLY MATCH YOUR OUTPUT PN 9001098 Rev.
Section 8. Troubleshooting Head Pattern Examples OOR HEAD ALIGNMENT, POOR BBON TENSION, ORN PLATEN, OREIGN MATERIAL, DAMAGED RINT HEAD IMPROPER ALIGNMENT BOTTOM EDGE OF BAR CODE IS SHOWN NOT PARALLEL WITH EDGE OF LABEL FEED DIRECTION SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 8. Troubleshooting 8.11 Hex Dump Diagnostic Labels In addition to the User Print Labels, the printer contents of the receive and print buffers can be examined using the Hex Dump Test Labels. Print Buffer Hex Dump The contents of the Print Buffer can be examined using the Hex Dump mode. The label numbers each line of data received in the left hand column, the data in hexadecimal format in the center columns, followed by the same data in ASCII format in the right hand column. STEP PROCEDURE 1.
Section Optional Accessories 9 9.1 Overview This section contains instructions for installing the following optional accessories: • PCMCIA Memory Expansion • Plug-In Interface Modules • Label Cutter Installation • Flash Memory ROM Expansion • Real Time Clock Installation • Stacker Kit Assembly SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 9. Optional Accessories 9.2 PCMCIA Memory Expansion DESCRIPTION The Memory Card Option provides the connectors and interface board for one PCMCIA memory cards slots. The printer memory can be expanded up to 16MB. Type SRAM or Flash-ROM Applicable Specifications PCMCIA Version 2.1 (JEIDA Version 4.
Section 9. Optional Accessories 9.3 Plug-In Interface Modules The Series “e” printers have user changable Plug-In Interface Modules. The Interface Module is accessible from the Rear Panel and is retained by two screws. Use the following procedure to replace an interface molule. 1. Turn power off both the printer and the host and remove the power and interface cables. WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the host or the printer.
Section 9. Optional Accessories 9.4 Label Cutter Kit Installation To Be Determined PN 9001098 Rev.
Section 9. Optional Accessories 9.5 Flash Memory Flash Expansion To Be Determined SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 9. Optional Accessories 9.6 Real Time Clock Installation To Be Determined PN 9001098 Rev.
Section 9. Optional Accessories 9.7 Stacker Kit Installation To Be Determined SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 9. Optional Accessories PN 9001098 Rev.
Section 10 Spare Parts List 10.1 Overview The following parts lists are included in this section.
Section 10. Spare Parts List Bottom Assembly PN 9001098 Rev.
Section 10. Spare Parts List Bottom Assembly SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 10. Spare Parts List Side Frame RH Assembly PN 9001098 Rev. A 10-4 NO.
Section 10. Spare Parts List Side Frame RH Assembly SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 10. Spare Parts List Side Frame LH Assembly PN 9001098 Rev. A 10-6 NO.
Section 10. Spare Parts List Side Frame LH Assembly SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 10. Spare Parts List Main PCBA Assembly ITEM 1 2 3 PN 9001098 Rev.
Section 10. Spare Parts List Ribbon PCB Assembly ITEM CODE 1 RJ1A60500 2 KE900711A 3 RH1A61101 DESCRIPTION RIBBON PCBA CARD SPACER RIBBON CABLE ASSY QTY 1 4 1 SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 10. Spare Parts List Frame C Assembly NO. 1 2 4 5 7 8 9 10 11 13 14 16 17 18 20 22 23 25 26 28 29 31 32 33 34 35 37 38 39 41 43 45 46 47 48 50 PN 9001098 Rev.
Section 10. Spare Parts List Frame C Assembly SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 10. Spare Parts List Frame E Assembly ITEM 1 2 4 5 7 8 10 12 13 PN 9001098 Rev.
Section 10. Spare Parts List Frame E Assembly SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 10. Spare Parts List Stay Assembly NO. 1 2 4 5 PN 9001098 Rev.
Section 10. Spare Parts List Head Lock Assembly NO. 1 2 4 5 7 8 10 CODE PR3A60300 ND0060030 PR3A60401 MJ1400524 PE6A60400 MH0250621 PC0A60000 NAME HEAD LOCK SHAFT E-SNAP RING HEAD LOCK LEVER W-POINT SET COVER(HEAD LOCK LEVER) P-TIGHT SCREW HEAD LOCK SPRING QTY 1 1 1 2 1 3 1 SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 10. Spare Parts List Pressure Roller Assembly NO. CODE DESCRIPTION QTY 1 PB0A60510 SHAFT(PRESSURE ROLLER) 1 2 PB3A60000 ROLLER 6 3 ND0070030 E-SNAP RING 4 PN 9001098 Rev.
Section 10. Spare Parts List Platen Roller Assembly NO. 1 CODE RC1A60100 DESCRIPTION PLATEN ROLLER ASSY QTY 1 SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 10. Spare Parts List Feed Roller Assembly NO. 1 2 PN 9001098 Rev. A 10-18 NO.
Section 10. Spare Parts List Guide Plate Top Assembly NO. CODE DESCRIPTION 1 R01150000 GUIDE PLATE(TOP) QTY 1 SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 10. Spare Parts List Head Assembly NO. 1 2 4 5 6 7 9 10 11 12 14 15 16 18 19 21 22 24 26 27 28 29 PN 9001098 Rev. A 10-20 NO.
Section 10.
Section 10. Spare Parts List Head Assembly PN 9001098 Rev.
Section 10. Spare Parts List Head Assembly (Cont) SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 10. Spare Parts List Ribbon Unwind Assembly NO. 1 2 4 5 6 8 9 10 11 12 13 14 15 17 18 19 20 22 PN 9001098 Rev.
Section 10. Spare Parts List Ribbon Unwind Assembly SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 10. Spare Parts List Ribbon Rewind Assembly NO. 1 2 3 4 6 7 8 9 11 12 14 16 18 19 20 22 24 25 26 27 29 31 32 33 34 35 37 38 40 41 43 45 PN 9001098 Rev.
Section 10. Spare Parts List Ribbon Rewind Assembly SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 10. Spare Parts List Cover Assembly NO. 1 2 3 4 6 8 9 11 12 13 15 16 18 19 21 23 24 26 27 28 31 32 33 35 36 PN 9001098 Rev.
Section 10. Spare Parts List Cover Assembly SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 10. Spare Parts List Cover Assembly PN 9001098 Rev.
Section 10. Spare Parts List Keyboard Assembly NO. 1 2 3 4 5 CODE PR7A61110 MH0300821 RH1A60700 PC9730100 RH1A60800 DESCRIPTION KB PCB SET P-TIGHT SCREW KB CABLE SET SPRING(LOCK) LCD CABLE SET SATO M-10e TT/DT Printers Service Manual QTY 1 4 1 2 1 PN 9001098 Rev.
Section 10. Spare Parts List Tear Off Cutter Assembly NO. 1 2 4 5 6 9 10 11 12 13 PN 9001098 Rev.
Section 10. Spare Parts List Cutter Assembly (Option) NO.
Section 10. Spare Parts List Cutter Assembly (Option) PN 9001098 Rev.
Section 10. Spare Parts List Unwind Assembly (Option) NO. 1 2 3 4 5 6 7 8 9 10 11 13 15 16 17 18 19 20 21 22 23 CODE PA5A60200 PT6680100 PA3A65502 MD4300622 PB0A61800 PB3A60400 MD4401022 PB0A61901 PB3A60510 NG2401030 PB2A60101 NG3403530 PA2A60401 PB1A60000 MA1400822 PE4080200 PA1210400 PB4A60001 PV0600100 MD4401022 PR1A60610 DESCRIPTION FRAME RUBBER FOOT ROLLER BRACKET PAN HEAD SCREW SHAFT(ROLLER) ROLLER PAN HEAD SCREW SHAFT ROLL CORE(1.
Section 10. Spare Parts List Unwind Assembly (Option) PN 9001098 Rev.
Section 10. Spare Parts List Stacker Assembly (Option) NO. 1 CODE. P00190000 DESCRIPTION BASE FRAME QTY 1 2 3 4 5 6 7 8 P00222000 MA0300622 P00185000 MA2300622 P00283000 MA0300622 NB0030022 RUBBER FOOT PAN HEAD SCREW CENTER FRAME BIND SCREW ST.
Section 10. Spare Parts List Stacker Assembly (Option) PN 9001098 Rev.
Section 10. Spare Parts List Interface Board Assembly NO. 1 2 CODE MD3300622 WCL404070 DESCRIPTION PAN HEAD SCREW PARALLEL INTERFACE 4 5 6 7 8 WCL404060 WCL404051 11S000158 11S000136 11S000162 INTERFACE HIGH SPEED SERIAL INTERFACE 10/100 ETHERNET INTERFACE (CX/TX INTERFACE) WIRELESS RF INTERFACE QTY 2 1 1 1 1 1 1 SATO M-10e TT/DT Printers Service Manual PN 9001098 Rev.
Section 10. Spare Parts List PN 9001098 Rev.
