M10e Thermal Transfer Printer SERVICE MANUAL PN 9001113A
SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704)644-1650 Tech Support Hotline: (704)644-1660 Tech Support Fax: (707)644-1661 E-Mail: satosales@satoamerica.com www.satoamerica.com © Copyright 2003 SATO America, Inc. All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America, Inc.
TABLE OF CONTENTS INTRODUCTION General Description Theory Of Operation Switches And Indicators Connection Ports 1-2 1-2 1-4 1-6 TECHNICAL DATA Physical Characteristics Power Enviromental Print Media Ribbon Sensing Interface Modules Processing Character Font Capabilities Barcode Capabilities Regulatory Approvals 2-1 2-1 2-1 2-1 2-1 2-2 2-2 2-2 2-2 2-2 2-4 2-4 INTERFACE SPECIFICATIONS Interface Types Receive Buffer IEEE1284 Parallel Interface RS232 Serial Interface Universal Serial Bus (USB) Adapter Local
TROUBLESHOOTING Error Signals Troubleshooting Table RS232 Serial Interface Troubleshooting Universal Serial Bus (USB) Interface Troubleshooting Parallel Interface Troubleshooting LAN Ethernet Interface Troubleshooting TCP/IP Troubleshooting Netware Troubleshooting Windows NT/LAN Server Troubleshooting Windows 95/98 Peer-To-Peer Troubleshooting Diagnostic Label Printing Print Buffer Hex Dump Receive Buffer Hex Dump TP Test Module Usage Ribbon Sensor Operation Verification 6-1 6-2 6-5 6-5 6-6 6-7 6-8 6-9 6-1
ADJUSTMENT PROCEDURES Print Head Position Print Head Balance Ribbon Wrinkle Roller Belt Ribbon Belt Paper Guide Pitch Sensor Eye-Mark Sensor Label Gap Sensor Auto-Load Sensor Paper End Sensor Offset Label Stop Position LCD Display Print Darkness 8-1 8-2 8-3 8-5 8-6 8-7 8-8 8-10 8-12 8-13 8-15 8-16 8-17 8-17 FACTORY RESETS Factory Settings/Test Print Clear Head Counters Clear Cutter Counter Clear EEPROM 9-1 9-2 9-3 9-4 DIAGRAMS & SCHEMATICS Housing Cover Removal & Installation Media & Ribbon Loading Bloc
PN: 9001113A
1 INTRODUCTION This manual is laid out consistent with the product discussed and provides all of the information required for general printer configuration, troubleshooting, and maintenance. For specialized programming, refer to the Programming Manual located on the utility CD-ROM. Step-by-step maintenance instructions are provided with typical problems and solutions. It is recommended that you become familiar with each section before installing and maintaining the printer.
Section 1: Introduction GENERAL DESCRIPTION The M-10e printer is a wide carriage thermal printer designed specifically to address the need for large high resolution labels. It can print labels as large as 10.5 inches wide x 16.5 inches high with a resolution of 305 dpi (dots per inch) at speeds up to 5 inches per second, making it ideal for large compliance label applications. All printer parameters are user programmable using the front panel controls and DIP switches.
Section 1: Introduction Correct signals initiates print head activity.
Section 1: Introduction SWITCHES AND INDICATORS The table below identifies and defines printer switches and indicators for operator interface. The accompanying graphics display their locations and appearance Power Switch Line Key Feed Key LCD Display Power Indicator Error On-Line DSW2 & DSW3 DSW1 SWITCHES Two position on/off switch that controls power flow to the system. Toggles the printer between the on-line and off-line modes. When on-line, the printer is ready to recieve data from the host.
Section 1: Introduction Dip Switches Potentiometers Figure 1-4, Configuration Panel Configuration Panel Interface Port External Accessory Port Media Paper Guide Adjustment Media Loaded LED AC Supply Port Memory Card Port Figure 1-5, Rear View SATO M10e Service Manual PN 9001113A Page 1-5
Section 1: Introduction CONNECTION PORTS These ports are externally accessable and permit connection of the accessories and attachments necessary for printer programming and operation. Not listed here, are the connection ports of circuit boards not externally accessable. AC Supply Port Interface Port Ext. Interface Port Memory Card Slot Main Fuse Connection SATO M10e Service Manual CONNECTION PORTS Connector permits 115V, 50/60 Hz supply via supplied cord. Connector for interface harness.
2 TECHNICAL DATA All technical data deemed pertinent has been tabulated below for quick reference. Find the relative section header and then locate the specific type of technical data in th left column. PHYSICAL CHARACTERISTICS Width 18.7 Inches (475 mm) Height 12.6 Inches (320 mm) Depth 12.3 Inches (314 mm) Weight 50.
Section 2: Technical Data MEDIA Maximum Caliper .008 Inches (0.21 mm) Maximum Roll Diameter 7.8 Inches (200 mm), Wound face inward Minimum Core Diameter 3 Inches (76.2 mm) RIBBON Maximum Width 10.7 Inches (273 mm) Length 984 Feet (300 m) Thickness 4.5 Microns, Wound face inward SENSING See-Through Fixed, 0.9 Inches (22.5 mm) left of center Reflective Eye-Mark Fixed, 0.2 Inches (5 mm) from left label edge. Continuous Form Sensor not used.
Section 2: Technical Data CHARACTER FONT CAPABILITIES MATRIX FONTS XM Font 24 dots W x 24 dots H (Univers Condensed Bold) OA Font (OCR-A) 22 dots W x 33 dots H OB Font (OCR-B) 30 dots W x 36 dots H AUTO SMOOTHING FONTS WB 18 dots W x 30 dots H WL 28 dots W x 52 dots H XB 48 dots W x 48 dots H (Univers Condensed Bold) XL 48 dots W x 48 dots H (Sans Serif) VECTOR FONT Proportional or Fixed Spacing Font Size 50 x 50 dots to 999 x 999 dots Helvetica, 10 Font Variations AGFA RASTER FONTS A Font
Section 2: Technical Data BAR CODE CAPABILTIES Linear Bar Codes Bookland (UPC/EAN Supplemental EAN-8, EAN-13 CODABAR Code 39 Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC/EAN-128 UPC-A and UPC-E Data Matrix Maxicode PDF417 Micro PDF Truncated PDF QR Code Two Dimemsional Ratios 1:2, 1:3, 2:5, User definable bar widths Bar Height 4 to 999 dots, User progammable Rotation Sequential Numbering 0, 90, 180, and 270 Degrees Sequential numbering of both numerics and bar
INTERFACE SPECIFICATIONS 3 This section presents the interface specifications for the M10e printer. These specifications include detailed information on how to properly interface the printer with the host system. INTERFACE TYPES To provide flexibility in communicating with a variety of host computer systems, all printers use a Plug-In Interface Module. The IEEE1284 Interface module is shipped with the printer unless another interface type is specified at the time of the order.
Section 3: Interface Specifications With an empty receiving buffer, the status of DTR is “high” (in X-On status if using X-On/X-Off) meaning the printer is ready to receive data. When the receive buffer is holding 2.0 MB of data (.95 MB from being full), DTR will go “low” (an X-Off is sent) indicating the printer can no longer receive data. This condition is called “Buffer Near Full.” The receiving buffer will not be able to receive more data again until a “Buffer Available” condition occurs.
Section 3: Interface Specifications SPECIFICATIONS Printer Connector Cable Connector Cable Signal Level Data Stream AMP 57-40360 DDK (or equivalent) AMP 57-30360 DDK (or equivalent) IEEE1284 Parallel, 10 ft. (3 m) or less High = +2.4V to +5.0V, Low = 0V to -0.4V A . . Job#1 . . ZA . . Job#n . . Z NOTE: Pin assignments begin with one (1) in the upper right corner and descend to eighteen (18) in the upper left corner.
Section 3: Interface Specifications RS232 SERIAL INTERFACE The High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user.
Section 3: Interface Specifications RS232C SERIAL INTERFACE SIGNALS PIN 20 DIRECTION To Host SIGNAL DEFINITION DTR (Data Terminally Ready) - This signal applies to Ready/Busy flow control. The printer is ready to receive data when this pin is high. It goes low when the printer is off-line, either manually or due to an error condition, and while printing in the single job buffer mode. It will also go low when the data in the buffer reaches the buffer near full level.
Section 3: Interface Specifications DATA STREAMS The data streams for X-On/X-Off and Ready/Busy flow control are constructed in the same way as they are for Ready/Busy flow control (A . . Job#1 . . ZA . . Job#n . . Z). An example of this would be: A . . Job#1 . . Z. All characters are in ASCII. UNIVERSAL SERIAL BUS (USB) INTERFACE The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user.
Section 3: Interface Specifications BI-DIRECTIONAL COMMUNICATIONS This is a two-way communications protocol between the host computer and the printer, thus enabling the host to check printer status. When Bi-Com 4 communications is selected, there is no busy signal from the printer. The host must request the complete status from the printer, including ready/busy. The host may request status in two different ways.
Section 3: Interface Specifications PRINT JOB Upon receipt of a valid print job (A . . . Z), an ACK (06 hexadecimal) will be returned by the printer if there are no errors and a NAK (16 hexadecimal) if a printer error exists. PRINT STOP (DLE) If a DLE (10 hexadecimal) is received by the printer, the print process is stopped and an ACK (06 hexadecimal) is returned if there are no errors and a NAK (16 hexadecimal) if a printer error exists.
4 ACCESSORIES INSTALLATION The following procedures provide in-depth instructions on the installation of all optional accessories. Each accessory is a purchase option that may not apply to your setup. Refer to the list below to determine if any are applicable and their installation is required. If not, disregard this section of the manual and proceed to the next. LABEL CUTTER INSTALLATION This procedure only applies to the physical installaiton of cutter assembly hardware.
Section 4: Accessories Installation 4 Lift away tear-off plate (2). 5 Place cutter assembly (4, Figure 4-1b) onto printer frame (3). NOTE: When properly placed, the cutter motor should be oriented on the left side of the printer and protrude behind the main circuit board. 6 Secure cutter assembly (4) to printer frame (3) using three screws (5). NOTE: The cutter will be secured with two screws applied to the left end, and one screw to the right.
Section 4: Accessories Installation NOTE: The wiring harness connectors and their mates on the main cicuit board are unique to all others on the board. Properly couple the matching connectors. Refer to Figure 10-4, Block Diagram of the Diagram & Schematics section for greater detail if necessary. 11 Configure the printer for cutter accessory operation. NOTE: Refer to the Configuration section of this manual or the Programming Manual for label cutter configuartion instructions.
Section 4: Accessories Installation 4 Insert clock chip (3) into the vacant IC Socket (4). NOTE: A properly applied chip will be oriented so that its notched end is aligned with that of the IC socket. 2 IEEE1284 RD + RS BOA 4 1, 3 Figure 4-2, EEPROM Installation 5 Connect the power supply cord. 6 Factory Reset as directed in the Factory Reset section of this manual. 7 Press and hold the LINE key while simultaneously switching on the power.
Section 4: Accessories Installation LCD DISPLAY: CALENDAR YY/MM/DD HH/MM 12 Press the LINE/FEED keys to scroll to the desired date and time values and press ENTER between each. 13 Cycle the printer off and then on again to begin printing. 14 Refer to Programming Manual for command sequences to utilize the real-time clock option. INTERFACE MODULE UPGRADE The printer is typically ordered with a high-speed parallel interface card installed.
Section 4: Accessories Installation SATO M10e Service Manual PN: 9001113A Page 4-6
5 PRINTER CONFIGURATION DIP SWITCH PANELS There are two DIP switches (DSW2 and DSW3) located on the front panel under a protective cover. A third DIP switch is located on the RS232C Serial Adapter card and is used to set the RS232C transmit/receive parameters.Each switch is an eight section on/off toggle type switch. The ON position is always oriented upward and consequently, the off is always downward.
Section 5: Printer Configuration Stop Bit Selection (DSW1-4): Selects the number of stop bits to end each byte transmission. DSW1-4 SETTING DSW1 Off 1 Stop Bit ON On 2 Stop Bits OFF 1 2 3 4 5 6 7 8 Baud Rate Selection (DSW1-5, DSW1-6): Selects the data rate (bps) for the RS232 port.
Section 5: Printer Configuration PRINTER SET UP Print Mode Selection (DSW2-1): Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon. DSW2-1 SETTING DSW2 Off Therm Xfr ON On Direct Therm OFF 1 2 3 4 5 6 7 8 Sensor Type Selection (DSW2-2): Selects between the use of a label gap or a reflective EyeMark detector.
Section 5: Printer Configuration Receive Buffer Selection(DSW2-5): Selects the operating mode of the receive buffer. See Section 6. Interface Specifications for more information.
Section 5: Printer Configuration Status Select(DSW2-8): For emulating earlier series software commands. Should be used only if problems are encountered when using existing software. This switch will also affect the settings selected by DSW1-7 and DSW1-8.
Section 5: Printer Configuration Back-Feed Selection (DSW3-4): When Back-Feed is enabled, the printer will position the last printed label for dispensing and retract it before printing the next label. The amount of backfeed offset is adjustable. DSW3-4 SETTING DSW3 Off Disabled ON On Enabled OFF 1 2 3 4 5 6 7 8 External Signal Interface: Refer to the Interface Specifications section for information on External Signals.
Section 5: Printer Configuration Repeat Print via External Signal (DSW3-8): Allows the applicator to reprint the current label in the print buffer. DSW3-8 SETTING DSW3 Off Enabled ON On Disabled OFF 1 2 3 4 5 6 7 8 DEFAULT SETTINGS All switches are placed in the Off default position for shipping.
Section 5: Printer Configuration SOFTWARE DEFAULT SETTINGS Language English CC1 Mem Select Card Eurocode D5H Once the default operation is complete, a DEFAULT COMPLETED message will be displayed on the LCD panel. The printer should be powered off while this message is being displayed (or after the beep is heard. This saves the default settings in the non-volatile memory where they will be automatically loaded the next time the printer is powered on.
Section 5: Printer Configuration BACKFEED OFFSET When a label is printed it must be correctly positioned for dispensing and application. Thusly, the printer advances the label stock sufficiently for the printed label to be dispensed. After the label has been removed for application, the label stock must be withdrawn back into label printing position. The backfeed function repositions the label stock for printing. The Backfeed function is enabled if DSW3-4 is in the Off position.
Section 5: Printer Configuration CONFIGURATION MODES MODE KEY SEQUENCE INITIAL DISPLAY POWER ONLINE QTY:000000 LINE + POWER ADVANCED MODE FEED + POWER TEST PRINT MODE Default Setting LINE + FEED + POWER DEFAULT SETTING YES NO Maintenance-Factory LINE + FEED + POWER FACTORY MODE DSW2-7 ON + LINE + FEED + POWER ALT.
Section 5: Printer Configuration LCD DISPLAY PITCH OFFSET + 00mm DEFINITION Label Pitch is the distance from the leading edge (the edge that comes out of the printer first) of each label. The leading edge position can be adjusted relative to the print head (+/- 49 mm) in increments of 1mm. Once the position is set, it can be fine adjusted +/- 3.75 mm using the PITCH potentometer. 1. The cursor will initially be positioned over the Pitch Direction setting.
Section 5: Printer Configuration LCD DISPLAY PRINT OFFSET V:+0000 H:+0000 DEFINITION Vertical Offset is the distance down from the leading edge (the edge of the label that comes out of the printer first) to the first vertical print position. A positive setting moves the label edge out of the printer while making it negative moves it back into the printer. Horizontal Offset is the distance that the label image is shifted to the right or left on the label.
Section 5: Printer Configuration LCD DISPLAY IGNORE CR/LF YES NO DEFINITION This selection tells the printer to strip out all carriage return/line feed pairs (CR/ LF) from the data stream, including graphics and 2D bar codes. It is used primarily to maintain compatibility with earlier models of SATO printers. 1. Use the CURSOR keys to step the cursor to either the YES or NO option. 2. Press the ENTER key to select the option and advance to the next display.
Section 5: Printer Configuration LCD DISPLAY CARD COPY/FORMAT XXXXXXX ERROR DEFINITION 5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line: R/W Error Indicates a Read/Write error occured No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available.
Section 5: Printer Configuration LCD DISPLAY DEFINITION MEMORY->CARDCOPY 3. Press the ENTER key to select the option. If Yes was selected the copy COPYING process will begin. MEMORY->CARDCOPY COMPLETED 4. Once the copy process is complete, press the ENTER key to step the display. CARD COPY/FORMAT XXXXXXX ERROR 5.
Section 5: Printer Configuration LCD DISPLAY CARD FORMAT YES NO DEFINITION Before a PCMCIA card can be used, it must be formatted. Note: Formatting a card destroys all data currently stored on the card. 1. Use the CURSOR keys to step the cursor to desired option. If Yes is selected, the printer will enter the Card Format mode. If No is selected, the display will advance to the mode display. 2. Press the ENTER key to select the option and advance to the next display.
Section 5: Printer Configuration LCD DISPLAY GAP INPUT DEFINITION [X.XXV] GAP - When setting the “gap” threshold, the voltage shown on the top line of [X.XV] the display must be measured with nothing but the backing in the sensor and then again with a label still attached to the backing. The formula to be used for setting the threshold is: (High Voltage Level + Low Voltage Level) x 0.5 = Start Value 1. Insert a label still attached to the backing into the sensor and close the Label Hold-Down.
Section 5: Printer Configuration LCD DISPLAY EYE INPUT [X.XXV] [X.XV] DEFINITION EYE - When setting the “eye” threshold, the voltage must be measured with nothing but the label under the sensor and then again with the printed “eye” mark under the sensor. The formula for this is: (High Voltage Level + Low Voltage Level) x 0.5 = Start Value 1. Insert a label into the sensor and close the label holder. Make sure the printed “eye” mark is not under the sensor.
Section 5: Printer Configuration LCD DISPLAY FORWARD/BACKFEED DISTANCE DEFAULT DEFINITION This display will only appear if Backfeed is enabled (DSW3-4 = OFF). The maximum backfeed distance is 255 mm. 1. Use the CURSOR keys to step to the Default or Manual option. 2. Press the ENTER key to select the option and advance to the next display. FORWARD/BACKFEED DISTANCE XXXmm 3. If Manual option is selected, use the Cursor keys to advance the distance to the desired setting.
Section 5: Printer Configuration LCD DISPLAY IEEE1284 ACK SIGNAL DEFINITION If the printer is placed in the Single Item Buffer Mode (DSW2-5 = ON), this 00.5 selection allows the width of the IEEE1284 ACK pulse to be set. In the MultiItem Buffer Mode, this display will be skipped. The range is 0.5 µsec to 10 µsec. 1. Use the CURSOR keys to step the display to the desired option. The setting will advance in increments of 0.1 µsec each time the CURSOR key is pressed until the setting reaches 10.
Section 5: Printer Configuration TEST PRINT MODE The Test Print Mode offers 4 different status labels for troubleshooting. If DSW3-5 is in the OFF position, the Test Print cycle must be initiated with a Print Start signal on the EXT connector You enter the Test Print Mode by pressing the FEED key while powering the printer on. LCD DISPLAY DEFINITION V 05.00.03.00 INITIALIZING Displays the firmware during the initialization. TEST PRINT MODE CONFIGURATION This option allows printing of a test label.
Section 5: Printer Configuration LCD DISPLAY DEFAULT SETTING COMPLETED DEFINITION When the printer has completed the reset process it will beep 3 times and the Default Setting Completed display will appear. At this time the printer is in the default configuration.To exit the Default Setting Mode, power the printer off and then back on. MAINTENANCE/FACTORY MODE This function is used to clear counters and reset the printer’s firmware.
Section 5: Printer Configuration CLEAR NON-STANDARD PROTOCOL The standard protocol codes used by the printer can be modified to accomodate the requirements of different host systems. However, if the printer is to be used with a system that does not use the custom protocol codes, they can be cleared and the default protocol codes reactivated. The default values are: STX = 7BH, ETX = 7DH, ESC = 5EH, ENQ = 40H, NULL = 7EH, CAN = 21H and OFFLINE = 5DH. LCD DISPLAY DEFINITION V 05.00.03.
Section 5: Printer Configuration HEX DUMP MODE In addition to the Test Print Labels, the printer can print the contents of the receive buffer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting. LCD DISPLAY DEFINITION V 05.00.03.00 INITIALIZING Displays the firmware during the initialization. ONLINE The Hex Dump Mode is entered by placing DSW2-4 in the On position and powering the printer on. QTY:000000 1. The printer is now ready to receive data. 2.
6 TROUBLESHOOTING This manual section is provided for assistance in identifying the route cause of inadequate performance or complete failure. Whereas simple instructions may be provided here for problem correction, their indepth procedures will most likely be found in the Adjustment Procdures or Replacement Procedures sections of this manual. ERROR SIGNALS The LED display, Front Panel LED Indicators, and Buzzer provide a visual and audio indication of the type of error encountered.
Section 6: Troubleshooting ERROR LED LCD MESSAGE BEEP RESOLUTION GUIDE CARDCOPYFORMAT XXXXXXXERROR 3 short Possible read/write error, card not installed, copy domain unavailable, file too large. R/WERROR 3 short Possible read/write error, a corrupted download file, file too large. MEMFULLERROR 3 short Memory capacity is exhausted. TROUBLESHOOTING TABLE Use the tables below to isolate problems based on their symptoms. Refer to their relative procedures as applicable to correct the problem.
Section 6: Troubleshooting SMEARED PRINT IMAGE Poor ribbon quality. Use genuine SATO ribbons. Foreign material on print head and platen Clean print head and platen roller. roller. Foreign material on labels. Use high quality label stock. Excessive print head energy. Adjust darkness control. Excessive print speed. Adjust as speed as required. Excessive head pressure or incorrect Adjust head balance. carbon tension. FUZZY PRINT IMAGE Heat too high. Adjust as required.
Section 6: Troubleshooting POWER LED NOT ILLUMINATED Main power fuse defective. Replace fuse. Defective pwer supply. Test with meter and replace as required. ERROR LED ILLUMINATED Print head not latched into position. Ensure print head assembly is latched. LABEL LED IS ILLUMINATED Label supply roll is empty. Replenish label supply. Label stock is not routed through sensor. Ensure label roll is correctly installed. Label sensor incorrectly positioned. Adjust sensor position.
Section 6: Troubleshooting RS232 SERIAL INTERFACE TROUBLESHOOTING • Ensure the serial cable is thoroughly connected to the PC and the printer. CAUTION: NEVER CONNECT OR DISCONNECT INTERFACE CABLES (OR USE A SWITCH BOX) WITH POWER APPLIED TO EITHER THE PRINTER OR THE HOST. THIS MAY CAUSE DAMAGE TO THE INTERFACE CIRCUITRY AND IS NOT COVERED BY WARRANTY. • Ensure the serial cable is not defective. The minimum requirements is that a Null Modem Cable be used and that it be manufactured to specifications.
Section 6: Troubleshooting 4 Ensure that the View Device By Type is checked. 5 Scroll down to SATO-USB Device and ensure that errors do not exist. Reinstall as required. 6 Reboot the PC and the printer. 7 Contact Microsoft technical support for further assistance as required. PARALLEL INTERFACE TROUBLESHOOTING • Ensure the printer cable is thoroughly connected to the correct PC and printer ports.
Section 6: Troubleshooting LAN ETHERNET INTERFACE TROUBLESHOOTING • If the printer does not come up ready: Ensure the printer is powered on, all cables are connected, and the printer is on-line. If possible, connect a terminal to the serial port and observe for a boot prompt indicating the print server firmware has not been loaded properly. If reloading does not correct the problem, try setting switch 1 to On (factory defaults) and powering the printer server off and then on again.
Section 6: Troubleshooting • Check the individual troubleshooting sections provided with the Ethernet Plug-In Interface Module for additional causes of intermittant printer problems. TCP/IP TROUBLESHOOTING If unable print to the print server while using a TCP/IP and all of the hardware and network conditions have been checked as described in the previous procedures, perform the following activities. NOTE: It is recommended that another print queue be setup to eliminate the possiblity of setup errors.
Section 6: Troubleshooting • If unable to print from DEC TCP/IP Services for VMS (UCX), ensure that a 2.0B or later software version is used. Earlier versions will not function with SATO enhanced ethernet adapters. • If jobs are run in conjunction or do not eject from the printer, try setting the service (remote printer) with EOT set to the appropriate printer reset string. This string is number 4(%12345X) for all newer HP printers.
Section 6: Troubleshooting • Ensure that at least one NetWare file server has been enabled using the SET NETWARE SERVER and ENABLED commands. • Ensure the NetWare user limits have not been exceeded. • If V3.00 or earlier firmware is used, ensure that either 802.3 or Ethernet II frames on the file server are enabled. This is particularly important if NetWare 3.12 or 4.xx file servers are used (these NetWare versins default to 802.2) since these versions of fimware do not support 802.2 nor SNAP frames.
Section 6: Troubleshooting • If Windows NT queues lock up when the active print job is deleted, try setting the IP timeout to one (1) minute with the console command SET IP TIMEOUT 1. • 1pr/1pd related problems were remedied with the V3.46 firmware revision. If intermittant queue problems are being experienced and a older version of firmware is being used, it is recommended that the software be upgraded.
Section 6: Troubleshooting 3 Place the printer in the off-line mode by pressing the LINE key. 4 Place the DSW2-4 switch in the ON position. 5 Press the LINE key to place the printer back on-line. 6 Press the FEED key to activate the print process. 7 Return switch DSW2-4 to the OFF postion. 8 Turn the printer off and then back on to return to the normal print mode.
Section 6: Troubleshooting 1A 2A 3A 4A 0 1 8 5A 6A 2 7 1B 2B 5 3 6 4 5 SIG GND 1 3B 4B 5B 6B 3 4 1A + IEEE1284 RS BOA RD 2A 3A 4A 0 1 8 5A 6A 2 7 1B 2B 3 6 4 5 SIG GND 1 3B 4B 5B 6B 2 Figure 6-1, TP Test Module Usage RIBBON SENSOR OPERATION VERIFICATION Verification that the ribbon sensor is operational may be achieved using the Operator Panel located on the front housing cover. 1 Access the dip switches located on the Operator Panel.
Section 6: Troubleshooting NOTE: Figure 10-3 of the Diagrams & Schematics section provides guidance on ribbon installation. 8 Press and hold the FEED key while switching on the printer. 9 Release the FEED key when the printer emits an audible beep. LCD DISPLAY: TEST PRINT MODE CONFIGURATION 10 Press the ENTER key to select and advance to the next display. LCD DISPLAY: TEST PRINT SIZE 26CM 11 Press the ENTER key again and ensure that the test print operation can function normally.
7 REPLACEMENT PROCEDURES The SATO M10e Printer contains replaceable components and sub-assemblies. This section contains step-by-step instructions for the removal and replacement of those primary components and sub-assemblies that are subject to wear or damage. PRINT HEAD REPLACEMENT If the print head becomes damaged, it can be easily removed and replaced without having to make critical adjustments. Before replacing the print head, clear the head counter values.
Section 7: Replacement Procedures 7 Secure replacement print head (2) to print assembly (3) using post screw (1). 8 Restore power, test cycle, and adjust as required in accordance with relative procedures. NOTE: More specific instructions on print head adjustment may be found in the Adjustment Procedures section of his manual. ROLLER BELT REPLACEMENT The M10e Printer utilizes two timing belts coupled with toothed pulleys to provide drive distribution throughout the assembly.
Section 7: Replacement Procedures 3 Loosen screw (2) to relieve tension on belt (1) by tension roller (3). 4 Withdraw belt (1) from platen roller pulley (4), feed roller pulley (5), motor spindle (6), and tension roller (3). 5 Apply replacement belt (1) onto motor spindle (6), feed roller pulley (5), platen roller pulley (4) and tension roller (3) oriented as was removed. 6 Adjust tension roller (3) to apply tension to belt (1) and secure using screw (2).
Section 7: Replacement Procedures NOTE: If the bracket doesn’t rest against the ribbon frame, one or more of the components are not properly nested. Check and adjust accordingly. 9 10 Adjust belt (3) tension and secure motor (10) to ribbon frame (6). Secure cover (2) to ribbon frame (6) using two screws (1). 1 6 9 8 10 5 3 7 4 2 Figure 7-3, Ribbon Belt Replacement PLATEN ROLLER REPLACEMENT The platen roller is considered to be a high wear component due to its treading against the print media.
Section 7: Replacement Procedures 4 3 5 3 4 1 2 Figure 7-4, Platen Roller Replacement 6 Manipulate platen roller (2) through slot on right side of printer frame (5). Lift away roller (2). 7 Insert replacement platen roller (2) through the slot on right side of printer frame (5). 8 Allow bushings on each end of platen roller (2) to nest in printer frame (5). NOTE: A properly nested platen roller will spin freely. 9 10 Secure the assembly with clamps (4) and screws (3).
Section 7: Replacement Procedures NOTE: Figure 10-1 of the Diagrams & Schematics section provides guidance on housing cover installation. FEED ROLLER REPLACEMENT The feed roller is considered to be a high wear component due to its treading against the print media. This treading will eventually wear grooves into the rubber material and negatively effect print output. 1 Switch off the printer and disconnect the power supply cord. 2 Remove the top, front, and left housing covers.
Section 7: Replacement Procedures 4 Remove timing belt (2) from pulley (3) located on the right end of feed roller (1). 5 Loosen screw (4) securing clamp (5) on the left end of feed roller (1). 6 Remove screw (4) securing clamp (5) on the right end of feed roller (1). 7 Manipulate feed roller (1) evenly toward the front of the printer. 8 Withdraw feed roller (1) out of the right side of printer frame (6).
Section 7: Replacement Procedures 15 Secure interface board (3) to printer housing using two screws (2). 16 Reconnect all wiring harnesses to main circuit board (1). NOTE: Refer to Figure 10-5 of the Diagrams & Schematics section for wiring harness connection locations if guidance is required. 17 Reconnect power supply cord, confirm correct potentiometer settings, and perform Factory Reset. 18 Test cycle, and reattach housing covers.
Section 7: Replacement Procedures 2 84 + RS IEEE12 3 BOARD 1 Figure 7-7, Interface Board Replacement RIBBON DRIVE BOARD REPLACEMENT 1 Switch off the printer and disconnect the power supply cord. 2 Remove the top, front, and left housing covers to expose main board (1, Figure 7-8a).
Section 7: Replacement Procedures NOTE: Figure 10-1 of the Diagrams & Schematics section provides guidance on housing cover removal. 3 Remove two screws (2) securing interface board (3) on the exterior back side of printer. 4 Carefully withdraw interface board (3) from its connection with main circuit board (1). 5 Remove optional memory card (4) from the exterior back side of printer. 6 Mark, tag, and disconnect all wiring harnesses from main circuit board (1).
Section 7: Replacement Procedures 15 Connect all applicable wiring harnesses to ribbon drive board (9). 16 Secure main circuit board (1) to brackets (8) and (7) using four screws (6), two screws (5). 17 Reconnect all applicable wiring harnesses. NOTE: Refer to Figure 10-5 of the Diagrams & Schematics section should assistance be required in wiring harness connection. 18 Reinstall optional memory card (4) as applicable. 19 Reinstall interface board (3) and secure using two screws (2).
Section 7: Replacement Procedures NOTE: Figure 10-1 of the Diagrams & Schematics section provides guidance on housing cover installation. 3 A A 1 4 B B C 2 C Figure 7-9, Panel Board Replacement POWER SUPPLY REPLACEMENT 1 Switch off the printer and disconnect the power supply cord. 2 Remove the top, front, left, right, and rear housing covers. NOTE: Figure 10-1 of the Diagrams & Schematics section provides guidance on housing cover removal.
Section 7: Replacement Procedures 8 Secure replacement power supply (4) to printer base (3) using seven screws (5). 9 Connect all wiring harnesses and cables to power supply (4). NOTE: Refer to Figure 10-5 of the Diagrams & Schematics section for harness connection guidance. 10 Place printer frame (2) onto printer base (3) and secure using seven screws (1). 11 Ensure the power switches are in the on position. 12 Restore power and test cycle to ensure proper function.
Section 7: Replacement Procedures POWER SUPPLY FUSE REPLACEMENT The Printer has two cylindrical fuses that are wired to the power supply. If power is not being distributed throughout the printer, the fuse may require replacement. 1 Switch off the printer and disconnect the power supply cord. 2 Remove the top, front, and right housing covers to expose power supply (1, Figure 7-11). NOTE: Figure 10-1 of the Diagrams & Schematics section provides guidance on housing cover removal.
Section 7: Replacement Procedures CIRCUIT BOARD FUSE REPLACEMENT The M10e Printer has four fuses; two are wired to the power supply while the other two are directly connected to the main circuit board. 1 Switch off the printer and disconnect the power supply cord. 2 Remove the top, front, and left housing covers to expose fuses (1, Figure 7-12). NOTE: Figure 10-1 of the Diagrams & Schematics section provides guidance on housing cover removal.
Section 7: Replacement Procedures DRIVE MOTOR REPLACEMENT The stepper motor transmits motion to the print mechanism for precise print positioning. The energized motor provides torque to the label feed roller and the platen roller via a toothed timing belt configured on pulleys. 1 Switch off the printer and disconnect the power supply cord. 2 Remove the top, front, right, left, and rear housing covers to expose printer frame (1, Figure 7-13).
Section 7: Replacement Procedures 5 Remove four screws (4) securing drive motor (5) to printer frame (1). 6 Disconnect motor wiring harness (A) from main circuit board wiring harness (B). NOTE: It is recommended that the route of the wiring harness be noted prior to motor removal and that the motor connector on the main circuit board be tagged to ensure it is located for replacement motor connection. 7 Replace defective motor (5) with replacement motor (5) and secure using four screws (4).
Section 7: Replacement Procedures 9 Route wiring harness as was removed and connect to the ribbon drive board. NOTE: If unable to connect the motor wiring harness to the ribbon drive board with the main circuit board installed, remove the main circuit board in accordance with the Main Circuit Board Replacement procedures found in this section. 10 Secure wiring harnesses to the printer frame with cable bracket (5) and screw (4). 11 Reconfigure ribbon rewind belt (8) onto the motor spindle.
Section 7: Replacement Procedures AUTO-LOAD SENSOR REPLACEMENT The auto-load sensor locates the top of the form (label) for positioning. The sensor is centrally located on the underside of the label ramp between the feed and platen rollers. Refer to FIgure 10-4 of the Diagrams & Schematics section for sensor location assistance if necessary. A green LED located just above the power supply receptacle on the rear of the printer indicates when auto-loading is on-line.
Section 7: Replacement Procedures 5 Remove one screw (3) securing sensor bracket (4) to the printer frame. 6 Withdraw sensor bracket (4) along with sensor (5) from within the printer. 7 Disconnect the wiring harness (A) from sensor connector (A). 8 Remove screw (6) securing sensor (5) to sensor bracket (4). 9 Apply replacement sensor (5) to sensor bracket (4) and secure using one screw (6). NOTE: A properly installed sensor will mount to the upper portion of the bracket from the underside.
Section 7: Replacement Procedures 5 Lift away cover (2) and disconnect sensor harness (A) from sensor connector (A). 6 Connect sensor harness (A) to sensor connector (A) of replacement sensor (4). 7 Secure cover (2) and sensor (4) to left guide plate (3) using screw (1). NOTE: A properly installed sensor will be oriented with its eyes downward and its mounting orifice align with those of the cover and left guide plate.
Section 7: Replacement Procedures 3 4 Remove media from printer if applicable. Remove the optional cutter assembly or tear-off cutter as applicable. NOTE: If the optional cutter assembly is installed, instructions for its removal may be found in the Replacement section of this manual. The tear-off cutter may be removed by removing the two screws on the left end and one screw on the right end of the cutter. 5 Remove two screws (1, Figure 7-17) on each end of stay bar (2). Lift away stay bar (2).
Section 7: Replacement Procedures NOTE: It is recommended that the screw be applied to the sensor board and held into place with the driver using one hand. Align the screw with the mounting orifice while looking through the glass window from above. Focus on getting the screw started without consideration of the sensor board’s orientation. Once the screw is started, the sensor board may be properly positioned and the screw tightened.
Section 7: Replacement Procedures 7 Test cycle to ensure a proper function. 8 Install the right, front, and top housing covers. NOTE: Figure 10-1 of the Diagrams & Schematics section provides guidance on housing cover installation. 2 3 A 1 Figure 7-18, Ribbon Sensor Replacement CUTTER REPLACEMENT The optional cutter assembly is powered by a drive motor directly coupled to a cam configuration that provides differential movement of an oscillating plate.
Section 7: Replacement Procedures 1 Switch off the printer and disconnect the power supply cord. 2 Remove top, front, left, and right housing covers to access cutter assembly (1, Figure 7-19). NOTE: Figure 10-1 of the Diagrams & Schematics section provides guidance on housing cover removal. 3 Disconnect all relative wiring harnesses. 4 Remove three screws (2) securing cutter assembly (1) to the printer frame. 5 Remove three screws (3) securing rear cover (4) to cutter assembly (1).
Section 7: Replacement Procedures NOTE: The wiring harness connectors and their mates on the main circuit board are unique from all others on the board. Properly couple the matching connectors. CAUTION: THE WIRING HARNESS WITH THE GREY AND BLUE INSULATED WIRES REQUIRE CONNECTION TO THE SAFETY SWITCH LOCATED ON THE INTERIOR SIDE OF THE FRONT HOUSING COVER. THE UNIT WILL NOT OPERATE UNLESS THIS CIRCUIT IS COMPLETE. 11 Replace right, left, front, and top housing covers.
Section 7: Replacement Procedures 8 Install the left, front, and top housing covers. NOTE: Figure 10-1 of the Diagrams & Schematics section provides guidance on housing cover installation. 9 Restore power and test cycle to ensure proper function. 1 B A C 2 D Figure 7-20, Cutter Sensor Replacement EEPROM CHIP REPLACEMENT The EEPROM chip (1) is connected on the main circuit board (2).
Section 7: Replacement Procedures 2 IEEE128 4 + RS BOARD 1 Figure 7-21, EEPROM Chip Replacement SATO M10e Service Manual PN: 9001113A Page 7-28
8 ADJUSTMENT PROCEDURES This section provides instructions for mechanical and electrical adjustments to the printer. Adjustments may be required following extended printer use or as a result of replacement component activity. PRINT HEAD POSITION When properly aligned, the printing portion of the print head should make contact with the label at the peak of the platen roller. If the head is adjusted so that it makes contact in advance of the roller or on its back side, print quality will suffer.
Section 8: Adjustment Procedures 4 Loosen two set screws (not shown) through driver ports (2) of ribbon cover (1). NOTE: The driver ports of the ribbon cover are aligned with those of the top frame. Insert a long driver through the driver ports of the ribbon cover and top frame to the set screw of each port. 5 Turn adjustment axle (3) while watching the movement of the print head on the platen roller. NOTE: There are two orifices midway in the axle.
Section 8: Adjustment Procedures 3 Ensure left side set screw (2) is secure. 4 Slightly loosen right side set screw (3). 5 Slowly turn adjustment screw (4) while observing the changes in print quality. NOTE: A complete revolution of the adjustment screw returns the adjustment setting back to the starting point.
Section 8: Adjustment Procedures 9 Manipulate adjustment collar (7) and ribbon guide while observing the ribbon results. NOTE: Facing the collar is a scale to assist in incremental adjustment. 10 Retighten set screw (6) while holding ribbon guide in place. NOTE: The ribbon guide has an orifice just below the set screw to assist in holding it in place while the set screw is tightened. It is recommended that an allen wrench be inserted for this activity.
Section 8: Adjustment Procedures ROLLER BELT ADJUSTMENT 1 Switch off power and disconnect power supply cord. 2 Remove the top, front, and right housing covers to gain access to roller belt (1, Figure 8-4). NOTE: Figure 10-1 of the Diagrams & Schematics section provides guidance on housing cover removal. 3 Loosen two screws (2) and manipulate tension roller bracket (3) upward to apply tension to belt (1). NOTE: Belt tension should be slightly snug but not tight.
Section 8: Adjustment Procedures RIBBON BELT ADJUSTMENT 1 Switch off power and disconnect power supply cord. 2 Remove the top, front, and left housing covers to gain access to ribbon belt (1, Figure 8-5). NOTE: Figure 10-1 of the Diagrams & Schematics section provides guidance on housing cover removal. 3 Remove two screws (2) securing ribbon motor cover (3) to left ribbon frame (4). 4 Loosen three screws (5) securing motor (6) to left ribbon frame (4).
Section 8: Adjustment Procedures PAPER GUIDE ADJUSTMENT When loaded, media stock is centrally oriented on the feed ramp. Media guides located in the rear of the printer maintain media positioning. The left and right media guides may be adjusted proportionally in a lateral motion. 1 Loosen purple thumbscrews (1, Figure 8-6) located on left and right media guide (2). 2 Move each guide (2) laterally outward sufficiently to accommodate media width. 3 Load the printer with media stock.
Section 8: Adjustment Procedures PITCH SENSOR ADJUSTMENT Pitch sensor adjustment is used to set the top of the form (leading edge). This adjustment is a straight forward or backward motion and does not affect lateral movement or skewed images. For almost all applications, the VR3 potentiometer with an adjustment range of +/- 3.75mm, will be sufficient. However, use of the VR9 potentiometer will provide additional adjustment range.
Section 8: Adjustment Procedures NOTE: Perform the remaining steps if it is deemed necessary to adjust the VR9 potentiometer. 2 VR3 3 IEEE12 84 + RS BOARD 1 Figure 8-7, Pitch Sensor Adjustment 10 Remove top, front, and left housing covers for access to main circuit board (1, Figure 8-7). NOTE: Figure 10-1 of the Diagrams & Schematics section provides guidance on housing cover removal. 11 Record all dip switch (2) positions and then switch each to the Off position.
Section 8: Adjustment Procedures 18 Confirm that NONE is displayed and press ENTER. NOTE: Repeat the above steps should NONE not be displayed. 19 Use the Cursor keys to step the cursor to the desired text size option. 20 Press the ENTER key to select the option and begin test printing. CAUTION: THIS TEST ACTIVATES ALL OF THE HEATING ELEMENTS OF THE PRINT HEAD AND THEREFORE SHOULD ONLY BE USED FOR TESTING PUPOSES WITH FULL WIDTH LABELS TO AVOID DAMAGING THE PRINT HEAD.
Section 8: Adjustment Procedures 1A 2A 3A 4A 0 5A 1 8 6A 2 7 1B 2B 5 3 6 4 5 SIG GND 3 2 3B 4B 5B 6B 7 6 1 1A 84 + RS IEEE12 BOARD 2A 3A 4A 0 5A 1 8 6A 2 7 1B 2B 3 6 4 5 GND 3 SIG 3B 4B 5B 6B 4 Figure 8-8, Eye-Mark Sensor Adjustments 3 Connect test module (3) to main circuit board connector (4). NOTE: Refer to TP Test Module Usage in the TRoubleshooting section for additional instruction on test module usage. 4 Turn dial (5) on test module (3) to position number 4.
Section 8: Adjustment Procedures NOTE: Figure 10-1 of the Diagrams & Schematics section provides guidance on housing cover installation. LABEL GAP SENSOR ADJUSTMENT This adjustment will require the use of a multimeter and the TP Test Module. The label-gap sensor may also be adjusted via the Service Mode. NOTE: Figure 10-4, Block Diagram, Figure 10-5, Accessories & Sensors Location; and Figure 10-6, Print Position Reference Diagram of the Diagrams & Schematics section provide additional instruction.
Section 8: Adjustment Procedures 1A 2A 3A 4A 0 5A 1 8 6A 2 7 1B 2B 5 3 6 4 5 SIG GND 3 2 3B 4B 5B 6B 7 6 1 1A 84 + RS IEEE12 BOARD 2A 3A 4A 0 5A 1 8 6A 2 7 1B 2B 3 6 5 GND 3 3B 4 4B SIG 5B 6B 4 Figure 8-9, Label Gap Sensor Adjustment AUTO LOAD SENSOR ADJUSTMENT This adjustment will require the use of a multimeter and the TP Test Module.
Section 8: Adjustment Procedures NOTE: Refer to TP Test Module Usage in the TRoubleshooting section for additional instruction on test module usage. 4 Turn dial (5) on test module (3) to position number 8. 5 Connect the positive (+) probe of the multimeter to pin SIG (6) on test module (3). 6 Connect the negative (-) probe of the multimeter to pin GRD (7) on test module (3). 7 Ensure the multimeter is for DC voltage reading.
Section 8: Adjustment Procedures PAPER END SENSOR ADJUSTMENT This adjustment will require the use of a multimeter and the TP Test Module. NOTE: Figure 10-4, Block Diagram, Figure 10-5, Accessories & Sensors Location; and Figure 10-6, Print Position Reference Diagram of the Diagrams & Schematics section provide additional instruction. 1 Remove the top, front, and left housing cover to access main circuit board (1, Figure 8-11).
Section 8: Adjustment Procedures 4 Turn dial (5) on test module (3) to position number 0. 5 Connect the positive (+) probe of the multimeter to connection port (6) on test module (3). 6 Connect the negative (-) probe of the multimeter to pin GRD (7) on test module (3). 7 Ensure the multimeter is for DC voltage reading. 8 Place a label without the eye-mark part in position to be read by the sensor. 9 Adjust VR8 potentiometer (2) so that the multimeter value is less than 1.0 volts.
Section 8: Adjustment Procedures LCD DISPLAY: TEST PRINT SIZE 26CM 5 Press the LINE or FEED key as required to adjust the print width. 6 Press the ENTER key to select and begin test printing. NOTE: The ENTER key may be used to cease and resume printing activity. 7 Adjust the OFFSET (VR2) potentiometer as necessary to gain the desired position. LCD DISPLAY ADJUSTMENT This procedure allows illumination intensity adjustment of the LCD display.
Section 8: Adjustment Procedures SATO M10e Service Manual PN: 9001113A Page 8-18
9 FACTORY RESETS This section of the service manual covers instructions on how to return the printer to its factory settings. The instructions are separated into differing catagories of interest. FACTORY SETTINGS / TEST PRINT CAUTION: RESETTING THE PRINTER WILL CLEAR ALL REGISTERS. 1 Record all dip switch positions. 2 Place all dip switches in the OFF position. 3 Place the DSW2-4 in the ON position. 4 Simultaneously, press and hold the LINE and FEED keys while turning on the power switch.
Section 9: Factory Resets 11 Press the ENTER key to test print. Press the ENTER key again to stop printing. WARNING: THIS TEST ACTIVATES ALL THE HEATING ELEMENTS ON THE PRINT HEAD AND THEREFORE SHOULD BE USED FOR TESTING PURPOSES ONLY. FULL WIDTH LABELS MUST BE USED TO PREVENT PRINT HEAD DAMAGE. 12 Verify that the counters on the test print have reset to 0.0 km. 13 Power Off the printer and confirm that all switches are in the Off or down position.
Section 9: Factory Resets WARNING: THIS TEST ACTIVATES ALL THE HEATING ELEMENTS ON THE PRINT HEAD AND THEREFORE SHOULD BE USED FOR TESTING PURPOSES ONLY. FULL WIDTH LABELS MUST BE USED TO PREVENT PRINT HEAD DAMAGE. 12 Verify that the counters on the test print have reset to 0.0 km. 13 Power Off the printer and confirm that all switches are in the Off or down position. CLEAR CUTTER COUNTER CAUTION: RESETTING THE PRINTER WILL CLEAR ALL REGISTERS. 1 Record all dip switch positions.
Section 9: Factory Resets 11 Press the ENTER key to test print. Press the ENTER key again to stop printing. WARNING: THIS TEST ACTIVATES ALL THE HEATING ELEMENTS ON THE PRINT HEAD AND THEREFORE SHOULD BE USED FOR TESTING PURPOSES ONLY. FULL WIDTH LABELS MUST BE USED TO PREVENT PRINT HEAD DAMAGE. 12 Verify that the counters on the test print have reset to 0.0 km. 13 Power Off the printer and confirm that all switches are in the Off or down position.
Section 9: Factory Resets LCD DISPLAY: 12 XXXXXALL CLEAR COMPLETED Power Off the printer and confirm that all switches are in the Off or down position.
Section 9: Factory Resets SATO M10e Service Manual PN: 9001113A Page 9-6
10 DIAGRAMS & SCHEMATICS Screw x2 Screw x5 Screw x2 Screw x3 HOUSING COVER REMOVAL & INSTALLATION Figure, 10-1, Housing Cover Removal & Installation SATO M10e Service Manual PN: 9001113A Page 10-1
Section 10: Diagrams & Schematics MEDIA & RIBBON LOADING Ribbon Rewind Ribbon Ribbon Guide Paper Guide Platen Roller Media Feed Roller Figure 10-2, Media & Ribbon Loading SATO M10e Service Manual PN: 9001113A Page 10-2
Section 10: Diagrams & Schematics BLOCK DIAGRAM Ribbon Sensor Power Supply CN2 CN3 Print Head CN106 CN104 CN105 CN103 CN102 CN101 CN4 CN3 POWER BOARD CN4 CN2 Roller Motor Auto-Load Sensor Ribbon Motor Gap/Eye-Mark Sensors VR DSW2 1 2 3 4 LCD HO DSW3 INTERFACE PORT LED RBM 5 INTERFACE BOARD 8 HDS SEN 8 6 7 VR PANEL BOARD RBM RBMP RIBBON BOARD SEN DSW EXT CUTSEN STP VR 9 MR110w - CONT EXT PORT MAIN CIRCUIT BOARD TEST STP REMP POW2 CUTTER POW1 Power Switch Cutter
Section 10: Diagrams & Schematics PRINTING OPERATIONAL SEQUENCE Printer Continuous Print Pitch Sensor Valid Pitch Sensor Invalid Tear Off Pitch Sensor Valid Cutter Pitch Sensor Valid No Backfeed Backfeed Valid Pitch Sensor Invalid Printing No Backfeed Backfeed Valid Printing Figure 10-4, Printing Operational Sequence SATO M10e Service Manual PN: 9001113A Page 10-4
Section 10: Diagrams & Schematics ACCESSORIES & SENSORS LOCATION Ribbon Sensor Ribbon Supply Eye Mark, Label Out Sensors Label Gap Sensor Feed Roller Auto Load Sensor Print Head Platen Roller Cutter Assembly Cutter Sensor PRINTER TOP VIEW Figure 10-5, Accessories & Sensors Location SATO M10e Service Manual PN 9001113A Page 10-5
Section 10: Diagrams & Schematics PAPER FEED DIRECTION PRINT REFERENCE POSITION EYE-MARK LABEL Standard Print, Cut, Peel Off, Tear Off Positions Standard Cutter Position LABEL LABEL GAP LABEL Standard Print, Peel Off, Tear Off Positions Standard Cutter Position LABEL TAG EYE-MARK Standard Cutter Position Standard Print Position Figure 10-6, Print Reference Position SATO M10e Service Manual PN: 9001113A Page 10-6
