IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and Saturn’s participation in the Mediation/Arbitration Program. Keep this booklet with your vehicle and make it available to a Saturn retailer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
007 Saturn Warranty and Owner Assistance Information Warranty Coverage at a Glance ......................1 New Vehicle Limited Warranty .......................1 Emission Control Systems Warranty* .............1 New Vehicle Limited Warranty ........................3 What Is Covered ............................................3 What Is Not Covered .....................................5 Things You Should Know About the New Vehicle Limited Warranty .............................
Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control Systems Warranty* New Vehicle Limited Warranty * For light duty trucks see “How to Determine the Applicable Emissions Control System Warranty” under Emission Control Systems Warranty on page 14 for more information. Bumper-to-Bumper (Includes Tires) • Coverage is for the first 3 years or 36,000 miles, whichever comes first. Powertrain • Coverage is for 5 years or 100,000 miles, whichever comes first.
Federal • Gasoline Engines − Defects and performance for cars and light duty engines are covered for the first 2 years or 24,000 miles, whichever comes first. From the first 2 years or 24,000 miles to 3 years or 36,000 miles defects in material or workmanship continue to be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously.
New Vehicle Limited Warranty Saturn will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for Saturn vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Powertrain Coverage Accessory Coverages The powertrain is covered for 5 years or 100,000 miles, whichever comes first, except for other coverages listed here under “What is Covered” and those items listed under “What is Not Covered” later in this section.
Notice: This warranty excludes: Any communications device that becomes unusable or unable to function as intended due to unavailability of compatible wireless service from the wireless communication carrier that provides service for the OnStar® system. Sheet Metal Coverage Sheet metal panels are covered against corrosion and rust-through as follows: Corrosion: Body sheet metal panels are covered against rust for 3 years or 36,000 miles, whichever comes first.
Damage Due to Accident, Misuse, or Alteration Damage caused as the result of any of the following is not covered. • Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle • Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual. • Alteration or modification to the vehicle including the body, chassis, or components after final assembly by Saturn.
Damage Due to Contaminated or Poor Quality Fuel Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall or no start. It may also render gauges inoperable or degrade functionality for components such as spark plugs, oxygen sensors and the catalytic converter. Damage from poor fuel quality, water contamination, incorrect diesel fuel or gasoline may not be covered.
Extra Expenses Economic loss or extra expense is not covered. Examples include: • Inconvenience • Lodging, meals, or other travel costs • Loss of vehicle use • Payment for loss of time or pay • Storage Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Saturn does not authorize any person to create for it any other obligation or liability in connection with these vehicles.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, Saturn may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
Paint, Trim, and Appearance Items Defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle inspection or during pre-delivery inspection. If you find any paint or appearance concerns, advise your retailer as soon as possible. Deterioration due to use and exposure is not covered by the warranty. Your owner manual has instructions regarding the care of these items.
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and adhere to painted surfaces on your vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and/or small irregular dark spots etched into the paint surface.
Touring Owner Service – Outside Continental United States, Alaska, Hawaii, or Canada If you are touring outside the Continental United States, Alaska, Hawaii, or Canada, and repairs are needed, it is suggested that the necessary repairs be performed at your expense.
Pre-Delivery Service Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the retailer. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, retailers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in Saturn emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. In any case, the warranty with the broadest coverage applies. What Is Covered The parts covered under the emission warranty are listed under the “Emission Warranty Parts List” later in this section.
Federal Emission Defect Warranty Saturn warrants to the owner the following: • The vehicle was designed, equipped, and built so as to conform at the time of sale with the applicable regulations of the Federal Environmental Protection Agency (EPA). • The vehicle is free from defects in material and workmanship which cause the vehicle to fail to conform with those regulations during the emission warranty period.
California Emission Control System Warranty This section outlines the emission warranty that Saturn provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in Saturn emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. In any case, the warranty with the broadest coverage applies.
Saturn Warranty Coverage • For 3 years or 50,000 miles, whichever comes first: − If your vehicle fails a smog check inspection, Saturn will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection. This is your Emission Control System Performance Warranty. − If any emission related part on your vehicle is defective, Saturn will repair or replace it. This is your Short-term Emission Defects Warranty.
Owner’s Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner manual. Saturn recommends that you retain all maintenance receipts for your vehicle, but Saturn cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance.
Important: Certain parts may be covered beyond these warranties if shown with asterisk(s) as follows: • (*) 7 years/70,000 miles or Super Low Emission Vehicle (SULEV) 8 years/100,000 miles, whichever comes first, California Emission Control System Warranty coverage. • (**) 8 years/80,000 miles, whichever comes first, Federal emission coverage. (Also applies to California certified light duty and medium duty vehicles.) or California Super Ultra Low Emission Vehicle (SULEV) 8 years/100,000 miles.
Oil Pressure Sensor (DoD™ only) Transmission Pressure Switches Oxygen Sensors Transmission Shift Solenoids A & B Powertrain Control Module (PCM) ** Transmission Speed Sensors Programmable Read Only Memory (PROM) Fuel Management System Throttle Position Sensor Throttle Position Switch Common Rail Assembly (6.
Air Management System Intake Manifold Tuning Valve Relay Air Cleaner Supercharger Assembly * Air Cleaner Diaphragm Motor Throttle Body * (Replacement Only) Air Cleaner Resonator Throttle Body Heater Air Cleaner Temp. Compensator Valve Throttle Closing Dashpot Air Intake Ducts Turbocharger Assembly * Charge Air Control Actuator Charge Air Control Solenoid Valve Turbocharger Boost Sensor (6.6L DURAMAX® Diesel) Charge Air Control Valve Turbocharger Oil Separator Charge Air Cooler (6.
Glow Plug Relay (Diesel) Positive Crankcase Ventilation System Ignition Coil(s) Oil Filler Cap Ignition Control Module PCV Filter Ignition Timing Adjustment PCV Oil Separator Knock Sensor PCV Valve Spark Plug Wires Exhaust Gas Recirculation System Spark Plugs EGR Feed and Delivery Pipes or Cast-in Passages Catalytic Converter System EGR Valve Catalytic Converter(s) and Muffler if attached as assembly ** EGR Valve Cooler (6.6L DURAMAX® Diesel) Exhaust Manifold (7/70 Only Corvette 7.
Fuel Filler Cap Fuel Level Sensor Miscellaneous Items Used with Above Components are Covered Fuel Limiter Vent Valve * Belts Fuel Tank Filler Pipe (with restrictor) Boots Fuel Tank(s) * Clamps Fuel Tank Vacuum or Pressure Sensor Connectors Hybrid Ducts Auxiliary Transmission Pump, Relay, and Circuit Fittings Battery Pack Current Sensor and Circuit Gaskets Battery Pack 12V Modules (3) Grommets Brake Pedal Switch (PCM ZAB Switch) Hoses Energy Storage Control Module ** Housings GMLAN (CAN
Parts specified in your maintenance schedule that require scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first. If failure of one of these parts results in failure of another part, both will be covered under the Emission Control System Warranty. The warranty obligations are not dependent upon the use of any particular brand of replacement parts.
Maintenance and Repairs Maintenance and repairs can be performed by any qualified service outlet; however, warranty repairs must be performed by an Authorized Saturn Retail Service Facility or Authorized Saturn Service Provider, except in an emergency situation when a warranted part or an Authorized Saturn Retail Service Facility is not reasonably available to the vehicle owner.
Claims Procedure As with the other warranties covered in this booklet, take your vehicle to any authorized Saturn retail facility to obtain service under the emission warranty. This should be done as soon as possible after failing an EPA-approved I/M test or a California smog check test, or at any time you suspect a defect in a part. Those repairs qualifying under the warranty will be performed by any Saturn retailer or Authorized Saturn Service Provider at no charge.
Owner Assistance Customer Satisfaction Procedure At Saturn, we are committed to the concept of total customer satisfaction. We have made a commitment to provide our customers with unparalleled service, before, during, and after the purchase of a Saturn vehicle. We call this concept the Saturn Difference. If, for any reason, your ownership experience falls below expectations, we suggest you take the following action: STEP ONE: Contact the Retailer’s Customer Assistance Liaison.
Have the following information available to give the Customer Assistance Representative: • The Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate above the top of the instrument panel on the driver side, and visible through the windshield.
You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 www.lemonlaw.bbb.org Arlington, VA 22203-1804 Telephone: 1-800-955-5100 This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors.
Saturn Roadside Assistance Saturn is proud to offer the response, security, and convenience of Saturn’s 24-hour Roadside Assistance Program for a period of 5 years or 100,000 miles, whichever comes first. Refer to your owner manual for details, or consult your retailer. The Saturn Roadside Assistance Center can be reached by calling 1-800-553-6000.
Special Coverage Adjustment Programs Beyond the Warranty Period Saturn is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Saturn will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred.
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