User's Guide

Saucon Technologies IOTTEMP Page 10
For out of warranty repair charges please contact tech support via email
[e-mail].
Extended warranties are available. Please contact [e-mail] for
more details.
Please direct your questions regarding technical matters, product configuration,
verification that the product is defective, repair expediting, shipping or receiving
to [e-mail] [phone]
Repairs for damages caused by lightning storms, water, power surges, incorrect
installation, physical abuse, or user-caused damages are bill on a time-plus
materials basis.
International Customer Repair Procedures (Outside USA and Canada)
Your original point of purchase Reseller may offer the quickest and most
economical repair option for your Saucon TDS product.
In the event that factory service is required, products may be shipped freight
prepaid to our Bethlehem, PA service center. Recommended international
shipment methods are via Federal Express, UPS, or DHL courier services. A
Returned Materials Authorization (RMA) is required for products shipped from
outside the USA and Canada. Please contact us for return authorization and
shipping instructions on any International shipments to the USA. Please include
inside the shipping box, a description of the problem, return shipping address
(must have street address, not a P.O. Box), your telephone number, and if the
product is out of warranty, a check drawn on a U.S. bank for repair charges.
Repaired units will be shipped freight collect unless other arrangements are
made in advance.
Repairs for damages caused by lightning storms, water, power surges, incorrect
installation, physical abuse, or user-caused damages are billed on a time-plus
materials basis.
International Distributor Repair Procedures
International distributors should contact their Saucon International sales
representative for information about repairs for their Saucon product.
Repairs for damages caused by lightning storms, water, power surges, incorrect
installation, physical abuse, or user-caused damages are billed on a time-plus
materials basis.