User's Manual

Technical Support
Savi Fixed Reader SR-650 Installation Guide 39
Technical Support
If your Savi Fixed Reader SR-650-101 presents a problem that neither this
manual nor troubleshooting tips can help you solve, you can contact Savi
Technical Support in either of two ways:
◆ Telephone [phone]-SAVI (7284) between 8:00 a.m. and 5:00 p.m.,
Pacific Time
◆ Or send e-mail to [e-mail] at any time
Whether you contact Savi by telephone or e-mail, please have the exact
sequence of operations (if possible) that caused the problem and the
following information available:
◆ Site location
◆ Incident description
◆ Estimated severity level of the incident
◆ Model number and version
◆ Serial number
◆ Computer type (Gateway, Dell, etc.) and model
◆ Operating system and service pack level
◆ Network protocol