Printer/Scanner Operating Instructions

Table Of Contents
Troubleshooting
36
4
Other Printing Problems
Status Possible Causes, Descriptions, and Solutions
The print on the
entire page is fad-
ed.
If Toner Saver is selected in the [Print Quality] tab on the printer driver tab,
the entire page will be faded when printed.
See the printer driver's Help.
The print smudges.
The settings have not been set to thick paper when printing on thick paper.
PCL 5c/PostScript 3
Select Thick for [Type] on the printer driver's [Paper] tab.
RPCS
Select Thick Paper for [Paper Type] on the printer driver's [Print Set-
tings] tab.
The color of the
printout is differ-
ent from the color
specified.
If a specific color is missing, turn the main power switch off and on. If this
does not solve the problem, contact your sales or service representative.
See the printer driver's Help.
When printing
graphic data, the
output and the
screen are differ-
ent.
If the printer driver is configured to use the graphics command, the graph-
ics command from the machine is used to print.
If you want to print accurately, set the printer driver to print without using
the graphics command.
See the printer driver's Help.
Page layout is not
as expected.
Print areas differ depending on the machine used. Information that fits on
a single page on one machine may not fit on a single page of another ma-
chine.
Adjust the [Print Area] settings in the printer driver.
See the printer driver's Help.
Duplex printing is
malfunctioning.
Duplex printing cannot be done with paper set in the optional bypass
tray. When using duplex printing, make settings to use paper from a
tray other than the optional bypass tray.
Duplex printing cannot be done with thick paper, OHP transparencies,
labels, or thin paper specified as the paper type. Specify another paper
type.
Duplex printing cannot be done with a tray for which [1-Sided Copy] has
been specified as Paper Type on the System Settings menu. Change
the Paper Type setting for the tray to [2-Sided Copy] on the System Set-
tings menu. See the General Settings Guide.