F104/F104L Facsimile Systems Printed in the U.S.A. 2.5M 4/03 CT © 2003 Savin Corporation Product Specifications subject to change without notice.
TABLE OF CONTENTS Page Introduction 1 General Specifications 5 How Gestetner F104 and F104L Differ 6 Guide to Components 7 Control Panel 9 Options and Consumables 11 System Configurations 12 The Gestetner/MFP Family 14 Full Line Comparison 14 Gestetner F104 vs. Gestetner 9940 15 Gestetner F104L vs.
This guide is intended solely for the use and information of Savin Corporation, its designated agents, and their employees. The information in this manual was obtained from several different sources that are deemed reliable by all industry standards. To the best of our knowledge, that information is accurate in all respects. However, neither Savin Corporation nor any of its agents or employees shall be responsible for any inaccuracies contained herein.
INTRODUCTION Gestetner, the industry leader in Imaging Communication technology, is proud to introduce the Gestetner F104 and F104L (also referred to as the Gestetner F104 Series), powerful multifunctional products that sets new standards in the mid- to high-volume, fax-based MFP category.
Your Guide to Sales Success This guide will enhance your product knowledge and sales skills through discussion of key highlights of the Gestetner F104 Series and examine sales strategies that will enable you to: • • • • • Utilize effective application/consultative selling techniques. Understand important vertical markets for facsimile/MFP sales. Qualify prospects to uncover specific facsimile and connectivity applications. Relate application needs to specific benefits of the Gestetner F104 Series.
Making the Connection Beyond the core features outlined above, the Gestetner F104 and the F104L differ in that the F104 is a mid- to high-volume facsimile system for standalone placements (non-networked offices). However, the F104 can be upgraded for full connectivity (turning the unit into a F104L) should your customers’ needs change.
Color Scan-to-E-mail Internet Fax Walkup Fax Convenience Copy (with Duplexing) IP-Fax Network Print Network Scan PC Print LAN Fax Document Archival Benefits of a Multifunctional Facsimile System Saves Money: One Footprint: Only One System to Learn: Simplifies Maintenance: Reduces Capital Expenditures: Greater Convenience: 4 One power source, versus multiple Reduced office space requirements Shortened learning curve One point of contact for service and support Purchase of one multifunctional syste
GENERAL SPECIFICATIONS Model Name: Type: Recording Method: ITU-T Compatibility: Maximum Transmission Speed: Phone Lines: Data Compression: Fax Transmit Resolution (Max.): Scan Speed (Letter-size): Dual/Multi Access: Document Memory, Standard: Document Memory, Optional: Document Memory Backup: Autodialer: User Function Keys: ADF Capacity (Letter-size): Document Scan Width/Length (Max.): Original Weight (Max.): Paper Sizes: Max. Scan/Print Width: Fax Scan Resolution (Max.
HOW THE GESTETNER F104 AND F104L DIFFER The primary difference between the F104 and F104L versions of the Gestetner F104 centers on standard paper capacity and connectivity. Feature Suggested Retail Price: Print Technology: Modem Speed: JBIG Data Compression: Print Speed (Max.): Scan Speed (Letter-size): ADF Capacity (Letter-/Legal-size): Standard Paper Capacity: Paper Size: Optional Paper Feed Units: Bypass Tray: Max. Paper Capacity/Sources: Standard Memory: Max. Memory (w/Options): 2nd (G3) 33.
GUIDE TO COMPONENTS This section is an overview of key Gestetner F104 Series components. For detailed information on a particular component, please refer to the Gestetner F104/F104L Operating Instructions – Basic Features enclosed on CD. 2 1 16 15 3 14 4 13 5 12 6 11 10 7 9 8 Front View 1. ADF Cover – Cover for the Automatic Document Feeder. 2. Release Button – Press this button to open the ADF. 3.
Guide to Components (cont’d) 7 1 6 5 4 3 2 Side View 1. Output Tray Guide – Pull out and raise the end fence to support large paper. 2. Main Power Switch – The power switch turns the machine on and off. Important: Make sure that 100% appears on the display before you turn off the power. If the power is turned off for 12 hours or longer, all document stored in memory (Memory Transmission/ Reception) are deleted.
CONTROL PANEL 1 2 3 4 5 15 7 16 1. User Function Keys – Each of these can be programmed for rapid access to frequently used functions. F104 Key Function F1 Print Journal F2 Fax Header Print F3 Group Dial 6 F104L Key Function F1 Print Journal F2 Fax Header Print F3 Group Dial F4 E-mail Message F5 Internet Fax F9 JPEG F10 Scan-to-Email 8 9 10 11 12 17 18 19 20 21 22 23 13 24 25 14 26 7. [OK] Key – Press to answer “Yes” to a question on the display. 8.
14. [Copy] Key – Press to copy the original currently loaded in the ADF. 15. [Quick Dial] Keys – Use to dial numbers with a single touch or to enter letters and symbols. Also use for the Group Dial function. You can select from two types of keyboard layouts: • QWERTY • ABC 16. [Quick Dial Key Flip Plate] – There are two Quick Dial Key Flip Plates: • To access Quick Dials [01] to [30], flip both plates right. • To access Quick Dials [31] to [60], flip one plate left.
OPTIONS AND CONSUMABLES General Item Bypass Feeder Type 300 500-Sheet Paper Tray Type PS480 Telephone Handset Type 1018 FAC19 Cabinet Description Service installable for F104 (std. on F104L). 100-sheet tray for standard and non-standard paper sizes. Service installable. 500-sheet letter-/legal-size paper tray. User or service installable. Order # 430344 410905 410781 411136 Facsimile Item G3 Interface Unit Type 410 Feature Expander Type 410 40MB*1 Description Service installable. 2nd (G3) 33.
SYSTEM CONFIGURATIONS Possible Gestetner F104 Configurations Configuration Description Standard Standalone Mid- to High-volume Multifunctional Fax • Super G3 33.6-Kbps modem • 15-ppm Laser Output • 1.
Possible Gestetner F104L Configurations Configuration Description Standard Network Mid-volume Multifunctional Fax • Super G3 33.6-Kbps Modem • 15-ppm Laser Output • 1.
THE GESTETNER / MFP FAMILY ! New F9199nf ! New F9199 F104L F104 P R I C E F9103 9920 F102 Performance FULL LINE COMPARISON New! Gestetner F102 Gestetner 9920 Gestetner F9103 Retail Price $945 $1,395 $1,895 $2,495 Modem Speed (Kbps) 33.6 33.6 33.6 2nd 33 Kbps Modem No No JBIG Compression No Print Speed (ppm) 8 Scan Speed (seconds) ADF (sheets) Feature New! Gestetner Gestetner F104 F104L Gestetner F9199 Gestetner F9199nf $2,895 $3,495 $3,695 33.6 33.6 33.6 33.
GESTETNER F104 VS. GESTETNER 9940 Print Technology: Dimensions (W x D x H): Weight: LCD: General Features Data Compression Schemes: Automatic Document Feeder: Max. Document/Scan Width: Paper Sizes: Print Speed: Max. Fax Scanning Resolution: Halftone Levels: Paper Capacity – Standard: Paper Capacity – Optional: Max. Paper Capacity/Sources: Energy Saver Mode (Standby): Gestetner F104 Laser 17.6” x 21.7” x 21.6” 61.7 lbs. 2-line x 22-character Gestetner 9940 Laser 16.5” x 16.3” x 12.1” 28 lbs.
Communication Features (cont’d) Error Correction Mode (ECM): Error Report: Fast Memory Tx Stop: Fax Header (TTI): Forwarding: Function Keys: Group Dialing: Help Key: ID Transmission: Image Density Control: Internet Fax (T.37 Store & Forward): IP-Fax (T.38 Real-time): Journal by E-mail: Journal, Fax: Keystroke Programs: Label Insertion: LAN Fax Cover Editor: LAN Fax Drivers: Language, Display: Memory Battery Backup: Memory File Transfer: Memory Lock: Memory, Standard: Memory, Optional: Memory, Max.
Communication Features (cont’d) Specified Cassette Select: Speed Dial Numbers: Stamp (Verification): Substitute Reception Super Smoothing HQ: Telephone Directory: Toner Saving: Transfer Transmission: Transmission Deadline: Transmission Reservation: Transmission Result Report: Tx File List: User Function Keys: Vertical Black Line Correction Web Status Monitor: Wild Cards: Gestetner F104 Yes 200 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 10 Yes Opt. Yes Gestetner 9940 Yes (via Opt.
GESTETNER F104L VS. GESTETNER 9940nf Print Technology: Dimensions (W x D x H): Weight: LCD: Gestetner F104L Laser 17.6” x 21.7” x 16.2” 50.7 lbs. 2-line x 22-character Gestetner 9940nf Laser 16.5” x 16.3” x 12.1” 28 lbs. 2-line x 20-character General Features Data Compression Schemes: Automatic Document Feeder: Max. Document/Scan Width: Paper Sizes: Print Speed: Fax Scan Resolution (Max.): Halftone Levels: Paper Capacity – Standard: Paper Capacity – Optional: Max.
Communication Features (cont’d) Error Report: Fast Memory Tx Stop: Fax Header (TTI): Forwarding: Function Keys: Group Dialing: Help Key: ID Transmission: Image Density Control: Internet Fax (T.37 Store & Forward): IP-Fax (T.38 Real-time): Journal by E-mail: Journal, Fax: Keystroke Programs: Label Insertion: LAN Fax Drivers: Language, Display: Memory Battery Backup: Memory File Transfer: Memory Lock: Memory, Standard: Memory, Optional: Memory, Max.
Communication Features (cont’d) Stamp (Verification): Substitute Reception Super Smoothing HQ™: Telephone Directory: Toner Saving: Transfer Result Report: Transfer Transmission: Transmission Deadline: Transmission Reservation: Tx File List: User Function Keys: Vertical Black Line Correction Web Status Monitor: Wild Cards: Gestetner F104L Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 10 Yes Yes Yes Gestetner 9940nf Yes Yes Yes Yes Yes Yes No Yes Yes Yes 4 No No Yes Copy Features Collation, Automatic Copy Prohib
KEY FEATURES AT A GLANCE Exceptional Speed & Capacity • 1.3-spp Quick Scan Speed • 12-hour Memory Battery Backup (Unlimited via Opt. 40MB Memory Card) • 15-ppm (Letter-size) Print Speed • Super G3 33.6-Kbps Modem (w/ JBIG Data Compression); 2nd 33.6-Kbps (G3) Modem (Option) • 2-spp Transmit Speed • 7-MB Fax Document Memory (exp.
Easy Programming & Dialing • • • • • • • • • • • • • • • • • • • • • • Convenience Copying New! 22 10 User Function Keys (Programmable) 250-location Broadcast 290-location Autodialer (90 Quick Dials/200 Speed Dials) 2-line x 22-character LCD 9 Groups (Maximum Locations in all Groups: 390) 90 Auto Documents 90 Keystroke Programs Ad Hoc (Manual) Broadcast (Maximum Numbers: 100) Batch Transmission Direct Fax Number Entry Intuitive Control Panel Design Memory Key Monitor Speaker On-hook Dial Priority Fax T
Improved Security & Privacy • • • • • • • • • Backup Transmission Confidential Transmission/Reception Error Report (Transmission or Reception) Fax Forwarding ID Transmission Memory Lock Reception Time Printing Restricted Access User Codes (150) Outstanding Image Quality • 600 x 600 dpi Print Resolution • 64-level Halftone with Error Diffusion • Extra Super Fine (600 x 600 dpi) Fax Reception (w/ Opt.
Environmentally Friendly • Energy Star-compliance • Parts are identified for easy separation and recycling Low Total Cost of Ownership • • • • • • • • • • • 2-in-1 Reception AI Redial AI Short Protocol Authorized Reception Copy Prohibition Duplex Fax Reception Energy Saver Mode Remote Diagnostics System Toner Cartridge and Photoconductor Units (High-yield) Send Later Toner Saver Mode Expandable • • • • 500-sheet Paper Feed Units 100-sheet Bypass Tray (F104 only) 40MB Flash Memory Card 2nd 33.
KEY FEATURES OVERVIEW Exceptional Speed and Capacity • At 15-ppm, the Gestetner F104 Series laser print engine is the fastest in its class, ensuring that your mid volume applications are handled with ease. • Super G3 33.6-Kbps modem with JBIG data compression ensures a fast, cost-cutting transmission speed of up to 30-page-per-minute – twice as fast as conventional fax modems. • The 1.3-second-per-page Quick Scan allows the user to scan multi-page documents into memory in a flash.
Paper Handling Flexibility • The Gestetner F104 Series’ high-capacity 70 sheet Automatic Document Feeder makes stacking and scanning of lengthy reports, proposals and contracts a breeze. • The F104’s 750-sheet standard paper supply consists of a 250-sheet letter-size Main Cassette, plus an additional 500-sheet letter/legal Paper Feed Unit (PFU). Optionally, the F104 can be equipped with one additional 500-sheet PFU and a 100-sheet Bypass Tray.
• For added convenience, Multi-copy Reception will print up to 9 copies of each incoming fax message or just those from specified senders, speeding documents to their intended recipients while reducing wear and tear on the office copier. 1 2 1 3 1 2 3 2 3 • With letter-size (8.5” x 11”) paper installed, if a legal-size (8.
• Dialing fax or e-mail destinations is also a snap using the 290-location Autodialer. 90 Quick Dial keys and 200 Speed Dial numbers save time and prevent misdials for streamlined operations, particularly when sending to multiple destinations. • To find and dial a fax number or e-mail address fast, scroll through stored Speed Dials using the Telephone Directory Search function.
• Batch Transmission queues documents in memory (e.g., non-time-sensitive fax messages) and, at a preset time, transmits them as one file, rather than sending separate transmissions throughout the day…gaining added productivity and significantly reducing phone line charges. • Save repetitive keystrokes in any one of the 90 Quick Dial keys as a Keystroke Program. For example, instructions for Send Later, Immediate, Memory or Confidential Transmission are always available for one-touch operation.
Improved Security & Privacy • To prevent unauthorized people from using the Gestetner F104 Series, Restricted Access requires that the user first enter a passcode before faxing or copying. Not only does this limit use to authorized personnel, it allows the user to monitor machine usage by user or department. In addition, the user can set the time at which Restricted Access is turned on or off. For example, he/she may wish to restrict access after business hours.
• Confidential Reception is designed to prevent messages from being picked up casually when they are received. Instead they are stored in memory until the intended recipient enters their Confidential ID code. Note: The Gestetner F104 Series also supports Confidential Transmission. • Memory Lock automatically stores incoming faxes from either all senders or only specified senders. Printing takes place after a valid Memory Lock ID is entered, so documents don’t sit on the receive tray for passersby to read.
Outstanding Image Quality • Gestetner-pioneered laser technology produces extremely sharp images of fax receptions, copy and print jobs, at up to crisp 600-dpi resolution. • Further ensuring exceptional print quality is Gestetner’s Super Smoothing HQTM resolution enhancement, advanced technology that eliminates rough edges on diagonal lines and curves.
Advanced Ergonomics • Full Front Operation means access to main paper cassettes from the front of the unit, versus the side, making replenishing of paper fast and easy. • The Wingless Design means that there are no side trays that project into the workspace making it a perfect choice for offices with limited space. • From a distance, the large Status Indicator Lights show the user whether the system is communicating or needs paper or toner, keeping operations flowing smoothly.
Low Total Cost of Ownership • The Energy Star-compliant Gestetner F104 Series features a userprogrammable power management function that saves energy by cooling the fuser when the machine is idle. In Energy Saving Standby Mode your customer realizes significant reductions in power consumption for reduced energy bills. • User-selectable Toner Saver Mode can save up to 50% on toner, for reduced operating costs, by lightening the image density, without sacrificing output quality.
Expandable • The Gestetner F104 can be optionally equipped with one additional 500-sheet Letter/Legal Paper Feed Unit and a 100-sheet Bypass Tray. The Gestetner F104L can be equipped with two additional 500-sheet Letter/Legal Paper Feed Units. The maximum paper capacity for both units is 1,350 sheets from up to four sources.
NETWORK CONNECTIVITY Note: See Gestetner F104 Series brochure for detailed specifications Color Scan-to-Email The Gestetner F104L’s* unique color scanning capability seamlessly integrates with Ethernet networks to allow for convenient and costeffective Internet communication of full color documents.
Internet Fax T.37 How does Color Scan-to-Email, Internet Fax and IP-FAX reduce costs? All three communication methods reduce costs by taking the PSTN (Public Switched Telephone Network) out of the loop, so long-distance charges are not incurred. How? The Gestetner F104L connects directly to your network, acting as a gateway to the Internet or your corporate Intranet, essentially transported faxes for free. IP-Fax T.38 IP Address: 192.171.09.
Internet Fax Comparison Transmission Method File Format ITU-T Protocol Color Support Max. Scan Resolution Max. Scan Speed* Color Scan-to-Email Internet Fax IP-Fax Store & Forward Color: JPEG or PDF B&W: PDF OR TIFF-F N/A Yes 600 x 600 dpi 4 spp Store & Forward TIFF-F Real Time N/A T.37 No 200 x 200 dpi 1.3 spp T.38 No 600 x 600 dpi 1.3 spp *Based on the ITU-T Test Document in Standard resolution. Which method to use Since the Gestetner F104L supports ITU-T T.37 and T.
Benefits of Color Scan-to-Email and Internet Fax • Color adds impact, an important element to communications. Visual appeal simply makes a document easier and more enjoyable to read. • Save money by bypassing the PSTN. • Save money by eliminating the need to purchase separate workgroup color scanners. • Multifunctionality means reduced operating costs and maximum productivity from one, not multiple platforms.
Network Scanning The Gestetner F104L* functions as a network scanner and document management solution, capturing paper-based documents such as photos, schematics and handwritten reports, at up to 600 dpi resolution. The newly created electronic files are available for immediate storage on a standard Document Server, which functions as a repository.
LAN Faxing When a Gestetner F104L is connected to a LAN it is possible to send a fax directly from your desktop PC to a remote G3 Fax unit via the F9199nf using the LAN Fax driver provided with the F9199nf product. The supplied LAN Fax software enables the user to simply select < Print >, from the Windows < File > menu, choose “LAN-Fax” as the default printer, specify up to 100 destinations and click “OK.
Network Printing Adding the optional Print Controller and NIB transforms the Gestetner F104 or F104L into a capable low-volume laser printer that is well suited to handle the demands of small workgroups or departments within larger businesses and organizations. IBM Compatible With a direct connect to an Ethernet 10/100BaseT network via the optional Network Interface Board, the multifunctional Gestetner F104 Series provides 15-ppm printing at up to 600 x 600 dpi resolution.
PRODUCT POSITIONING The Gestetner F104 Series is positioned as a mid-range multifunctional system designed primarily for moderate-volume business users and small workgroups, those comprised of up to 30 people.
TARGET MARKETS The Gestetner F104 Series is not only a strong mid-volume fax solution, these products are versatile document processing peripherals. This widens your potential client base to include any organization that wishes to streamline document workflow, for example… • Mid- to large-size companies, as standalone fax and PC printer or full network solution in small corporate workgroups, branch offices, executive suites, etc.
THE COMPETITION Gestetner F104 Key Competitors • Brother IntelliFAX-4750e • Canon LASER CLASS 710 • Imagistics (PB) MFP 2500 • Imagistics (PB) MFP 3500 (Same as Muratec F-320) • Konica Fax 9880 (Same as Oki Data Okifax 5780) • Muratec F-320 • NEC Nefax 655e • Oki Data Okifax 5780 • Panasonic Panafax UF-890 • Samsung SF-835P • Toshiba DP-120F • Xerox WorkCentre Pro 765 Gestetner F104L Key Competitors • Brother IntelliFAX-5750e • Canon LASER CLASS 720i • Canon LASER CLASS 730i • Imagistics (PB) MFP 5000 (Same
Gestetner F104 vs. Brother IntelliFAX-4750e Gestetner F104 Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keyboard Second (33.
Gestetner F104 vs. Canon LASER CLASS 710 Gestetner F104 Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keyboard Second (33.
Gestetner F104 vs. Imagistics (PB ) MFP 2500 Gestetner F104 Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keypad Second (33.
Gestetner F104 vs. Imagistics (PB) MFP 3500 Gestetner F104 Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keyboard Second (33.
Gestetner F104 vs. Konica Fax 9880 Gestetner F104 Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keyboard Second (33.
Gestetner F104 vs. Muratec F-320 Gestetner F104 Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keyboard Second (33.
Gestetner F104 vs. NEC Nefax 655e Gestetner F104 Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keyboard Second (33.
Gestetner F104 vs. Oki Data Okifax 5780 Gestetner F104 Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keyboard Second (33.
Gestetner F104 vs. Panasonic Panafax UF-890 Gestetner F104 Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keypad Second (33.
Gestetner F104 vs. Samsung SF-835P Gestetner F104 Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keypad Second (33.
Gestetner F104 vs. Toshiba DP-120F Gestetner F104 Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keypad Second (33.
Gestetner F104 vs. Xerox WorkCentre Pro 765 Gestetner F104 Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keypad Second (33.
Gestetner F104L vs. Brother IntelliFAX-5750e Gestetner F104L Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keyboard Second (33.
Gestetner F104L vs. Canon LASER CLASS 720i Gestetner F104L Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keyboard Second (33.
Gestetner F104L vs. Canon LASER CLASS 730i Gestetner F104L Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keyboard Second (33.
Gestetner F104L vs. Imagistics (PB) MFP 5000 Gestetner F104L Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keyboard Second (33.
Gestetner F104L vs. Konica Fax 9980 Gestetner F104L Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keyboard Second (33.
Gestetner F104L vs. Muratec F-360PN Gestetner F104L Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keyboard Second (33.
Gestetner F104L vs. NEC Nefax 655e Gestetner F104L Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keyboard Second (33.
Gestetner F104L vs. Oki Data Okifax 5980 Gestetner F104L Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keyboard Second (33.
Gestetner F104L vs. Panasonic Panafax DX-800 Gestetner F104L Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keypad Second (33.
Gestetner F104L vs. Panasonic Panafax UF-990 Gestetner F104L Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keypad Second (33.
Gestetner F104L vs. Toshiba DP-125F Gestetner F104L Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keypad Second (33.
Gestetner F104L vs. Xerox WorkCentre Pro 785 Gestetner F104L Introduction Date Compatibility Print Method Print Speed (Letter) Suggested Retail Price Transmission Features Modem/Transmission Speed (G3) Scan Speed (Letter) Coding System Max. Transmission Resolution ADF Capacity Max. Document/Scan/Print Width Verification Stamp Grayscale Levels Send Later/Number of Timers Serial Broadcasting/Locations Dialing Features Quick/Speed/Group/Program Keys QWERTY Keypad Second (33.
GESTETNER F104 COMPETITIVE MATRIX SRP: Intro Date: Print Method: Print Speed (Letter): Modem Speed: JBIG Compression: 2nd (G3) Line: Scan Speed (Letter): ADF Capacity (Letter): Quick/Speed/ Group Dials: Canon LC 710 Imagistics (PB) 2500 Imagistics (PB) 3500 Konica Fax 9880 $2,495 $799 (Base) $2,695 (Base) $2,295 (Base) $2,795 (Base) $2,599 (Base) April 2003 July 2002 May 2001 March 2002 April 2002 March 2002 Laser Laser Laser Laser LED LED 15 ppm 15 ppm 19 ppm 15 ppm 13 ppm 10 pp
Muratec F-320 NEC Nefax 655e Oki Data Okifax 5780 Panasonic Panafax UF-890 Samsung SF-835P Toshiba DP-120F Xerox WCP 765 $2,199 (Base) $2,595 (Base) $2,799 (Base) $2,495 (Base) $2,195 (Base) $2,799 (Base) $3,195 (Base) Nov. 2001 July 2001 Oct. 2001 Nov. 2001 Sept. 2002 June 2000 April 2000 LED Laser LED Laser Laser Laser Laser 13 ppm 8 ppm 10 ppm 10.2 ppm 12 ppm 12 ppm 12 ppm 33.6-Kbps 33.6-Kbps 33.6-Kbps 33.6-Kbps 33.6-Kbps 33.6-Kbps 33.
GESTETNER F104L COMPETITIVE MATRIX SRP: Intro Date: Print Method: Print Speed (Letter): Modem Speed: JBIG Compression: 2nd (G3) Line: Scan Speed (Letter): ADF Capacity (Letter): Quick/Speed/ Group Dials: Canon LC 730i Imagistics (PB) 5000 Konica Fax 9980 $2,895 $1,599.99 $2,995 $3,295 $3,295 (Base) $3,199 (Base) April 2003 July 2002 January 2003 January 2003 February 2002 February 2002 Laser Laser Laser Laser LED LED 15 ppm 15 ppm 19 ppm 19 ppm 17 ppm 10 ppm 33.6-Kbps 33.
Muratec F-360PN NEC Nefax 655e Oki Data Okifax 5980 Panasonic Panafax DX-800 Panasonic Panafax UF-990 Toshiba DP-125F Xerox WCP 785 $3,899 $2,595 (Base) $3,379 (Base) $2,195 (Base) $2,995 (Base) $3,499 (Base) $4,195 (Base) December 2001 July 2001 October 2001 April 2002 February 2002 June 2000 April 2001 LED Laser LED Laser Laser Laser Laser 17 ppm 8 ppm 10 ppm 6.5 ppm 10.2 ppm 12 ppm 12 ppm 33.6-Kbps 33.6-Kbps 33.6-Kbps 33.6-Kbps 33.6-Kbps 33.6-Kbps 33.
WHERE TO SELL Today, virtually every business has faxing capabilities. Your mission is to look for weaknesses in those devices or processes. Then you will be better able to recommend a total solution, whether it’s a standalone or connected Gestetner product. So in the first phase of the sales cycle, prospecting, watch for indicators of needs that can be solved with the Gestetner F104 Series. These indicators are listed below, as well as the features that address specific needs.
Look for... Gestetner F104 Series Features Decision-makers that are interested in lowering operating costs • Color Scan-to-Email, Internet Fax, IP-Fax, LAN Fax, Print, Scan • 33.
Your Target Customer Profile The decision-maker may be a purchasing agent, department head or MIS director. Regardless of their title, you should be cognizant of general business needs that decision-makers must fulfill when equipping their offices, for example, the critical need to… • Remain competitive, as they are under increasing pressure to boost productivity, while often working with fewer resources.
GESTETNER F104 SERIES DEMONSTRATION In the sales cycle, the demonstration follows a successful meeting where your customer’s specific application needs have been identified. Contact with the key decision-maker has been made and the only step that remains, prior to closing the sale, is the demonstration. The goal is to start you on the right track, so these materials are designed to prepare you to demonstrate the Gestetner F104 Series in a professional and knowledgeable manner.
Demonstration Outline 1. Introduction • Welcome the participants • State the objectives of the meeting • State product positioning/benefits • Review prospect’s needs (as determined during pre-meeting discussions) • Ask if anything has changed in terms of their communication and imaging needs since you last spoke • Gain preliminary agreement, i.e., trial close 2.
• Fax Features* (2-spp transmit speed via Super G3 33.6 Kbps modem with JBIG Compression (optional 2nd 33.6 Kbps line with JBIG), 5 scan settings [Standard/Detail/ Super Fine/Extra Super Fine 300 dpi used for color scanning], 1.3-spp Quick Scan, Parallel Memory Transmission, Dual Access, Direct Fax Number Entry, Auto Documents [up to 90], Broadcasting [up to 250 locations], Random Dialing [up to 100], Send Later, Batch Transmission, Keystroke Programs, etc.
Demonstration Preparation Worksheet Date: Sales Rep: Company Name: Telephone Number: Key Contact: Decision Maker: Demo Date: Time: Location: Attendees: Model: _____________________ Tested/Programmed (Y/N): ___________ Applications Features to Demo Benefits to Stress Important: Test send/receive functions. Make local copy. Program the unit with prospect’s company name, phone number, etc. Store two to three different company name and fax numbers in both Quick Dials and Speed Dials.
Demonstration Script TOPIC SAMPLE SCRIPT STEP 1: Introduction Before we get started, I’d like to thank you for meeting with me. I’m confident that you’ll enjoy this presentation of Gestetner’s new Gestetner F104 Series. Gestetner has spent more than two decades helping businesses like yours improve productivity by developing state-of-the-art digital solutions that integrate seamlessly within the office.
TOPIC SAMPLE SCRIPT Other equally significant capabilities of the F104L include Internet Fax (store & forward) and IP-Fax (real time) network communication, LAN faxing and printing, which I’ll also cover in more detail. Again, each of these functions is standard on the F104L. The standalone version, called the F104 which you are considering for your satellite offices – can be upgraded with the optional Color NIC FAX Unit to support all the same network functions.
TOPIC SAMPLE SCRIPT ACTION: Open/Close Paper Cassette Full-front operation is a design enhancement that improves ease-ofuse by making the process of replacing paper far easier than sidemounted cassettes. To support fax reception, copy and print functions, the Gestetner F104L has a 350-sheet letter-/legal-size paper capacity. 250 lettersize sheets in the Main Paper Tray, as well as a 100-sheet Bypass Tray for special media.
TOPIC SAMPLE SCRIPT • Control Panel Moving to the Control Panel, Gestetner has designed a highly intuitive Control Panel that enables users to quickly execute functions. For instance, to the right, you see clearly labeled “Start,” “Clear/Stop” and “Copy” keys. ACTION: Turn “Memory Trans.” Off/On Users will also appreciate the dedicated “Memory Trans.” key, so they can easily toggle between Immediate and Memory Transmission.
TOPIC SAMPLE SCRIPT • Quick Dial Keys Directly below, and to the right of the User Function keys, are the 90 Quick Dial keys (30 keys accessed through one of three panels). The Quick Dial keys serve a number of functions… 1. To dial a number with a single touch, 2. As a QWERTY keypad (can be changed to ABC format if desired) to program letters and special symbols, for example, a company name within a programmed Quick Dial key, Speed Dial number or Group, 3. Auto Document storage keys, 4.
TOPIC SAMPLE SCRIPT • Energy Saver Another key that deserves attention is the “Energy Saver” key (which also doubles as the “Clear Modes” key). Gestetner understands your need to lower costs so they have made it easy to reduce power consumption of the Gestetner F104L to a remarkable 6-Watts in standby mode. The non-networked F104 requires less than 2 Watts. Pressing the Energy Saver Mode key brings the system out of Energy Saver Mode.
TOPIC SAMPLE SCRIPT ACTION: Make 1-Sided to 2-Sided Copy (requires programming of a User Function Key [Duplex Copy]; see Gestetner F104 Series Quick Reference Guide, VI. Program a User Function Key) Let’s take these two demo originals and make one 2-sided copy. ▲ Place originals face up on ADF Press: Copy key. Press: User Function Key (containing [Duplex Copy] function) Confirm that “1 Sided to 2 Sided” appears in display Press: OK If necessary, press or to select paper tray and size.
TOPIC SAMPLE SCRIPT • Substitute Reception By the way, if paper or toner runs out, a cover is open or a misfeed occurs (perhaps at night or over the weekend) the Gestetner F104 Series will automatically store incoming messages into memory, a capability called Substitute Reception. Once the condition is corrected the stored pages print. Important information won’t be lost.
TOPIC SAMPLE SCRIPT • Parallel Memory Transmission Two other productivity-enhancing features include Parallel Memory Transmission and Dual Access. When sending multiple pages, the Gestetner F104 Series does not wait until all the pages are scanned into memory before dialing the remote destination. This is because these systems utilize a feature called Parallel Memory Transmission. As the pages are being scanned, the destination is dialed, a connection is made, and the transmission begins.
TOPIC SAMPLE SCRIPT • Auto Document Since this particular unit will be located within the Marketing Department, you need to satisfy requests for maps/directions, press releases, brochures or specifications, correct? Frequently faxed documents can be stored in any of the 90 Quick Dial keys as an Auto Document. Next time someone calls to request a document, press the Quick Dial key and, if desired, place any other pages you wish to send in the feeder, dial, and press ”Start,” and off it goes.
TOPIC SAMPLE SCRIPT ACTION: Send Later You also mentioned a need to fax long-distance. Why not send messages after-hours when the phone rates are lower? It’s surprisingly straightforward. First, place the original face up on the ADF, then.. ▲ ▲ Trans. Option. [Send Later] OK. Press or to select “ON.” OK twice. or to select “AM” or “PM” and press OK. Time (via 10-keypad). OK. Fax number (via Quick/Speed/manual dial) Start. ▲ Press: Press: Press: Press: Enter: Press: Enter: Press: ▲ 1. 2. 3. 4. 5. 6.
TOPIC SAMPLE SCRIPT • Security & Privacy Security is a major concern for many companies today, so the Gestetner F104 Series is equipped with a variety of features to protect fax communications. Such functions include... • Memory Lock: If Memory Lock is switched on, the Gestetner F104 Series will not print incoming fax messages. They are held in memory until an authorized user enters the Memory Lock ID that was previously stored in the unit.
TOPIC SAMPLE SCRIPT • Color Scan-to-Email Now that you are familiar with key fax and copy features, that leaves us with one of the most exciting capabilities of all – Color Scan-to-Email. This new function, which is easily accessed through the dedicated Color Scan key, opens up an entirely new world of application possibilities.
TOPIC SAMPLE SCRIPT • IP-Fax IP-Fax (IP stands for Internet Protocol), utilizes the ITU-T T.38 protocol to send and receive faxes over the Internet in real time, in contrast to Color Scan-to-Email and Internet Fax. The primary benefit of IP-Fax is its speed and immediate confirmation of receipt because an end-to-end transmission takes place, one where the user can identify whether or not the message was successfully received.
TOPIC SAMPLE SCRIPT • Flexible Print Driver The Gestetner F104 Series Network Printer Interface comes bundled with print drivers that allow settings such as User ID, Layout (1-/2-/4-/6-/9-/16-sheets per page), Page Order, Number of Copies, Collation, Slip Sheet, Paper Selection, Resolution (300/600 dpi); Edge Smoothing, Toner Saver, Page Protect, Watermark, and to save paper, Duplex (2-sided) printing. Increased productivity – as you perform everyday tasks – is only a click away.
TOPIC SAMPLE SCRIPT • High-yield Toner Cartridge and PCU Let’s take a look at the consumables. I’ll open the front cover by pulling each side of the front panel. To remove the Toner Cartridge, pinch the two green levers together and gently pull the cartridge out. The Toner Cartridge yields approximately 5,000 pages, based on 4% page density, a substantial yield that will mean fewer work interruptions to replace toner.
TOPIC SAMPLE SCRIPT • Any Questions? I’d be happy to now answer any questions you may have? STEP 4: Obtain Commitment – Close the Sale! Unless there are any other questions, we can head over to my office and fill out the paperwork. We want to get you up and running as soon as possible.
GESTETNER F104 SERIES FAQ’S Q1. How do the paper capacities of the Gestetner F104 and F104L differ? A1. The F104 comes standard with one 250-sheet letter-size Main Cassette and a 500-sheet letter/legal Paper Feed Unit (PFU); 750 sheets total. The F104L comes standard with one 250sheet letter-size Main Cassette and a 100-sheet Bypass Tray; 350 sheets total. One 500sheet letter/legal PFU and 100-sheet Bypass Tray can be added to the F104. Two 500-sheet letter/legal PFUs can be added to the F104L.
Q8. What capabilities does the Color NIC FAX Unit support? A8. The NIC FAX Unit supports important productivity enhancing functions, specifically, Internet Fax, Color Scan-to-E-mail, IP Fax, LAN Fax, Proof Print and Network Scanning functionality. The NIC FAX Unit is standard on the Gestetner F104L, optional on the F104. Q9. What is Color Scan-to-E-mail? A9. The NIC FAX Unit (standard: Gestetner F104L; optional: F104) includes a Color JPEG Board that supports full color scan to e-mail.
Q15. What is the difference between Internet Fax (T.37) and IP-Fax (T.38)? A15. Internet Fax is a function whereby the unit can send and receive e-mail with any other internet fax. IP-Fax (Internet Protocol) involves transmission and reception of fax documents to/from an IP-Fax compatible fax machine via a network by specifying IP addresses. IP-Fax transmission/receptions occurs in real time, with confirmation of receipt, while Internet Fax requires messages being sent through a mail server.
GESTETNER F104 SERIES PRE-INSTALLATION QUESTIONNAIRE/WORKSHEET 1. Are PC users in your organization connected to a LAN or WAN? ❏ Yes ❏ No 2. What type of LAN? ❏ Ethernet ❏ Token-Ring ❏ AppleTalk ❏ Other 3. Are you running Windows 2000? ❏ Yes ❏ No (If no, which NOS? ____________) 4. Which mail application are you using? ❏ MS Exchange ❏ Outlook Express ❏ Lotus Notes ❏ Other 5. Do you use an Intranet (a private network within the organization) and/or the Internet? ❏ Internet ❏ Intranet 6.
20. Have you heard about Gestetner’s new Color Scan-to-Email, Internet Fax and IP-Fax capabilities that allows users to transmit hardcopy faxes over the Internet (or your Intranet) and bypass long-distance and international charges? ❏ Yes ❏ No 21.
NIC FAX INSTALLATION WORKSHEET Account Representative: _________________________________ Date: __________________ Customer Information Company Name: Address: City: State: Zip: Purchasing Contact: Phone: Fax: E-mail Address: Network Administrator’s Name: Phone: Fax: E-mail Address: Installed Gestetner Products: Model Location Department Gestetner Internet Fax to be Installed: ❏ F104L Fax Number ❏ F9199nf Required Network Environment – To follow are the Network/PC requirements that must be pr
Network Information Prior to installation, a service technician must assign an IP address, Mail address, Account Name, Password, etc. to the s system equipped with NIC FAX (i.e., Color Scan-to-Email, Internet Fax, IP-Fax, LAN Fax/Print/Scan capabilities). To properly configure the system during installation, please be sure to make the following information available: SETTING NIC FAX PARAMETER TCP/IP Settings IP Address: ___ ___ ___. ___ ___ ___. ___ ___ ___. ___ ___ ___. Subnet Mask: ___ ___ ___.
