Pocket User Guide 390/480e for Sphericall
Sayson 390/480 for Sphericall User Guide Revised: May 14, 2004
Sayson Technologies Ltd. will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Sayson Technologies Ltd. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Sayson Technologies, Ltd. www.sayson.com Copyright 2004 Sayson Technologies Ltd.
Contents Options Menu—Customizing Your Phone ............23 Setting your Options....................................................23 1. Language..............................................................23 2. Time/Date ..........................................................24 3. Set ring tone ........................................................24 4. Clear Message Waiting ......................................24 5. Area Code............................................................24 6.
Introduction This manual covers the use of the Sayson 390 and Sayson 480 business phones with the Sphericall phone system from Sphere Communications. The Sayson 390 and 480 phones provide an easy-to-use interface through its large screen and 6 softkeys. By providing this interface, the user no longer has to remember all the phone feature codes to perform functions such as call handling or extension management.
Installation & Setup For a higher viewing angle, use the slots marked . For a lower viewing angle, use the slots marked . Then rotate the stand towards the phone until it snaps into place. 3. Connect the cords If you attached the stand to install the phone on a desk, route both the phone cord and power adapter cord through the opening in the stand. Insert the phone cord into the slot on the back of the telephone marked until it clicks into place. Insert the power cord into the power jack marked .
Installation & Setup 7. Insert number card Write your telephone number on the number card and place it into the card slot on the telephone, located under the mouthpiece in the handset cradle. Gently bend the clear plastic lens into the slot, over the number card. Screen States and Softkeys Setup After the phone is plugged in and powered up, lift the handset. If softkey‡ labels appear on the screen as shown next, your phone set up is complete.
Installation & Setup The screen should now say Accept Download from Sayson Slot 1. Please press Yes. Getting CPE ID... 3. When the screen displays the prompt, Do you have a passcode? select No. Do you have a passcode -Yes Caution: DO NOT press Yes during a beep. If you do you may hear a noise similar to a dial-up modem or fax machine. If this happens please hang up and try again. 4. Next, the screen should say either Accept download from Sphericall Slot 2 or Slot 4, press Yes again. NoQuit- 5.
Screen States and Softkeys Pickup This softkey retrieves a ringing call or a parked call at another extension. The Sayson 390 and 480 phones contain three basic screen states—Idle, Connected and Inbound. These screen states have different softkeys to help you make and manage your calls more easily. Idle State The Idle State is the screen you will see when your phone is on-hook or at dialtone. It allows you to make calls, pick up calls, check voicemail and manage your extension.
Screen States & Softkeys CallFwd DND (Do Not Disturb) This softkey allows you to redirect calls to another extension or an outside telephone number with the appropriate outside service (i.e. 9-555-1234). This softkey activates and deactivates the DND (Do Not Disturb) feature. When DND is enabled, all your calls will be forwarded to voicemail, unless Call Forwarding or Coverage is activated. To activate call forwarding: 1. Press the CallFwd softkey Unpark 2. Press the Enable softkey. 3.
Screen States & Softkeys To Unpark a call: 1. Press the Unpark softkey 2. Press the Ext or Group softkey. Zone—Retrieves a parked call from within a “virtual” park zone. Ext—Retrieves a parked or ringing call at another extension. 3. Enter the extension or group number of the call you wish to pickup. If there is more than one call parked, it will take the oldest call 4. Press Ok. 5. If you do not wish to pickup a call, press the Back softkey. This cancels the call pickup procedure.
Screen States & Softkeys Predialing a Number Predialing lets you dial handsfree and view the number before you connect. Enter the number using the dial pad before lifting the handset. Use the Backspace softkey or to correct any errors. To dial the number you can lift the handset, press the Dial softkey, or press the button in the model 390 or / in the 480. You can turn off this option on the 480 using the Live Dial Pad feature.
Screen States & Softkeys Blind 1. While connected to a call, press Transfr. 2. Enter the extension number and press the Blind softkey. This completes the transfer. Attended 1. While connected to a call, press Transfr. 2. Enter the extension number and press the Attnded softkey. The extension will ring and once they pick up, you can speak with the person. 3. Select Finish to complete the transfer, returning your phone to the Idle State; or select ConfAll to create a conference call with all three parties.
Screen States & Softkeys Conference Calls Conference calling is supported for multiple parties, up to the limit of your system. 3. Press ConfAll to connect all callers and begin the conference. The next screen will display: To set-up a conference call: 1. Press the Conf softkey, enter the extension number of the additional person you want to add to the call, and press OK. 2. The display will show Conference Call, and the entered extension will ring. You can speak to that person after they pick up.
Call Waiting The 390 and 480 phones are enabled to receive the caller ID of the call waiting. When the call waiting tone sounds, the call waiting screen will appear. Note: The Flash softkey will also return to the first call but may cause unpredictable results at times. It is recommended you only use the Swap softkey. If the second call is not answered, it is forwarded to voice mail. The phone will return to the Connected State screen after six seconds.
Inbound Call State When someone calls your extension, you will see the Inbound Call State screen. Options Menu— Customizing Your Phone There are nine configuration options, accessed by pressing . To answer the call: • Press the Answer softkey for hands free operation; or • Press in the model 390 or / in the model 480; or • Pickup the handset. When you answer the call, the screen will change to the Connected State.
Customizing Your Phone 2. Time / Date – Use this option to change the time and date setting on the display. Press the appropriate softkey to increase that item by one. For example, press the Hour softkey to increase the hour from 1 to 2. Note: The Sayson Phone sets the time and the date when you receive your first call 3. Set ring tone – Press the Change softkey to select one of four ring tones. 4.
Hard Keys Directory The Directory can store up to 200 names and numbers, which are displayed in alphabetical order. Tip: Store all your Directory contacts the same way, either first name first, or last name first. This will make it easier to find names and numbers. Adding a Name and Number to the Directory 1. Press the Directory button . 2. Press the AddNew softkey. 3. Enter the number using the dial pad. You can enter up to 24 digits. Hyphens will be automatically added.
Hard Keys Changing Entries in the Directory 1. Press the Directory button . 2. Find the entry you would like to change. 3. Press the Change softkey. 4. To change the number, use Backspace or to erase digits. Use the dial pad to add digits. Use Pause to insert a 2 second pause. The pause icon will appear. 5. Press Save to move to the name. 6. To change the name, use Backspace or to erase letters. Use the dial pad and NextSpace to add letters. Press ChangeCase to switch between upper and lower case. 7.
Hard Keys Callers List The Callers List records the last 100 callers, in the order that they called. The telephone display will indicate when there are new callers. When the Callers List is full, new callers are added to the list and the oldest callers are deleted. In the Callers List you will see the message XX New caller(s), XX Call(s) bumped on the display. Viewing the Callers List 1. Press the Callers List button . 2. Press and to move up and down in the Callers List.
2. Press DeleteList. 3. Press Delete to confirm. The display shows Callers list is empty. Redial List Status Lights Speaker Light • Speaker light is on: A call is on handsfree (speaker). The Redial List records the last 10 numbers you dialed. • Speaker light flashes slowly: Indicates that the headset/handset is being used. Redialing a Number 1. Press to view the Redial List. 2. Use the and keys to move the cursor to the number you want to dial.
Interactive Branding Interactive Branding allows you to personalize your phone with two lines of custom text on your phone’s Idle State screen. Each line can be up to 20 characters long. Headset Operation The model 390 phone is headset compatible and the 480 is equipped with headset mode. Tip: Contact your telephone equipment retailer or distributor to purchase a headset. Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.
Headset Operation Making and Receiving calls using a Headset 1. Ensure that you have selected a headset audio mode by accessing the menu. 2. Plug the headset into jack. 3. Press the / key to obtain a dialtone or answer an incoming call. Depending on the audio mode selected from the menu, dialtone or an incoming call will be received on either the headset or the handsfree speakerphone. 4. Press the key to end the call.
Adjusting the Volume Pressing the volume button receiver, speaker, and ringer volume. Additional Phone Features adjusts the To adjust ringer volume, leave the handset in the cradle and press the volume button while there is no active call. There are eight settings for the ringer— the display will temporarily indicate the current ringer volume setting. To adjust handset/headset volume, press the volume button while you are on a call. The handset will return to the default volume after you hang up.
numbers from appearing on the display screen when dialed or redialed. • Live Dial Pad. • Data port: Fax/Modem. • Display Features: Rotates time and date information, along with New Callers, Message Waiting, and Extension in Use status display text. • Message Waiting Light: Multi-functional FSK and Voltage Message waiting indicator (for Incoming Call, Extension-in-Use, Message Waiting, and Hold). Note: The Message Waiting indicator on the 390 is only FSK compatible.
FAQ Can I turn off the light on the screen? No. You can only adjust the contrast of the display. Why is my display blank? Ensure that the power adaptor is fully plugged into the electrical outlet, and that the outlet is supplying power. Why don’t I see any caller ID? Ask your system administrator to make sure your extension is configured for MDMF caller ID format.
Why does the phone hang up or drop calls intermittently when I’m on speakerphone calls? Please make sure the power adapter is secured properly in the back of the phone. Also make sure you have the cables connected to the phone through the base as described in the section titled “Installation and Setup.” Why does the telephone wobble on the desk? Please make sure the cables routed through the base are pushed into the grooves provided. Review the section titled “Installation and Setup.
dealer. Or for further information call Sayson Technologies at (604) 730-1842. You may be responsible for shipping charges, if any. When you return this telephone for warranty service, you must present proof of purchase. After Warranty Service Aastra Telecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra Telecom product, at Aastra Telecom’s option, for a fixed charge. You are responsible for all shipping charges.
Use 3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. servicing to qualified service personnel under the following conditions: a) When the power supply cord or plug is damaged or frayed. b) If the product has been exposed to rain, water, or liquid has been spilled on the product, disconnect and allow the product to dry out to see if it still operates; but do not open up the product.
US Regulations— Please Read Carefully • Federal Communications Commission (FCC) Notice FCC registration number: This telephone equipment complies with Part 68, Rules and Regulations, of the FCC for direct connection to the Public Switched Telephone Network. (The FCC registration number appears on a sticker affixed to the bottom of the telephone.) Your connection to the telephone line must comply with these FCC rules: • An FCC compliant telephone cord and modular plug is provided with this equipment.
your phone line. A high total REN may prevent phones from ringing in response to an incoming call and may make placing calls difficult. In most areas, a total REN of 5 should permit normal phone operation. To determine the total REN allowed on your telephone line, consult your local telephone company. Hearing aids: This phone is compatible with hearing aids equipped with an appropriate teleco options.
