READ ME FIRST Windows® 95/98/Me/2000 ® *DSL Equipment Installation Guide: Efficient Networks® 5260 *Digital Subscriber Line Part Number: 52609X02 Version 1.2 ©2001 SBC Advanced Solutions, Inc. All rights reserved.
Table of Contents Follow Steps 1 through 8 to complete the DSL Equipment Installation Step 1: Verify Your System Requirements and Documents Step 2: Verify the Contents of Your DSL Equipment Kit Step 3: Install a Telephone Filter on Every Telephone Line Step 4: Choose Your Modem and Minimum Requirements Check Step 5: Installing the Ethernet Hardware DESKTOP Systems - Installing the Ethernet Adapter LAPTOP Systems - Installing the Ethernet Adapter Step 6: Install the Efficient Networks® DSL Modem Step 7: Fini
Step 1: Verify Your System Requirements and Documents This Installation Guide is for Windows® 95/98/2000/ME users only. The SBC Express software will ensure that you meet the following minimum requirements. You will not be able to complete the installation without meeting these requirements.
Step 2: Verify the Contents of Your DSL Equipment Kit Your DSL Equipment Kit Contains: A: This Installation Guide and the SBC Express CD. B: 1 Efficient Networks® 5260 DSL Modem with Ethernet cable (connects to Adapter, below) and power cable. C: 1 Filter Pack containing: 5 in-line filters, 1 wall-mount filter, 1 two-way adapter, and 1 data cable.
Step 3: 3-1 Install a Telephone Filter on Every Telephone Line Set up the phone jack where your DSL modem will go. 1) Locate the phone jack where you want to connect your DSL 2) Insert the 2-way adapter in the phone jack 3) Connect a filter to one side of the 2-way adapter Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 ©2001 SBC Advanced Solutions, Inc. All rights reserved.
4) If you have a phone, fax machine, analog modem or other phone device at this location, connect it to the filter 5) Connect the data cable that will go to your DSL modem to the unfiltered side of the 2-way adapter To the DSL modem to be installed in step 6. Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 ©2001 SBC Advanced Solutions, Inc. All rights reserved.
3-2 Install a filter on all other phones and phone devices. Why do I need a filter on all my other phones and phone devices? Converting your regular phone line into a high-speed Digital Subscriber Line (DSL) can cause audible noise (high pitched tones and static) when you talk on the phone. You need to install a filter on every telephone or device that shares the same phone number as your DSL line to eliminate this noise.
3-3 Other filters you may encounter in your DSL Equipment Kit. Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 ©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 4: Choose Your Modem and Minimum Requirements Check 4-1 Insert the SBC Express CD into your CD-ROM drive. SBC Express should start automatically. If not, select Run from the Windows Start menu. Type “D:\Launch.exe”. (Substitute the appropriate letter of your CD-ROM drive for “D”.) 4-2 Select Efficient Networks 5260 and click Next. Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 ©2001 SBC Advanced Solutions, Inc. All rights reserved.
4-3 SBC Express displays the Welcome screen. Click Next to proceed. 4-4 SBC Express displays the license agreement. If you agree to the terms, click Accept. If you do not accept, installation cannot continue. Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 ©2001 SBC Advanced Solutions, Inc. All rights reserved.
4-5 SBC Express now prompts you for your first and last name. Please type your first and last name and then click Next to proceed. Do not enter Technician Name. 4-6 Enter your 10-digit phone number in the next screen. Click Next to proceed. Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 ©2001 SBC Advanced Solutions, Inc. All rights reserved.
4-7 SBC Express quickly checks your computer system to ensure that it meets the minimum requirements for DSL service. If your computer meets the minimum requirements, SBC Express automatically proceeds to the next step. You should continue to Step 6 on page 17. If you shutdown your computer, leave the CD in the the CD-ROM drive, and SBC Express will continue after you restart. If your computer does not meet the minimum requirements, SBC Express displays a message with details of the problem.
If your computer fails the minimum requirements check because it does not have a Ethernet Adapter installed (see screen below), please go to Step 5 on page 13. If your network card is incorrectly installed, SBC Express will help you fix it. See Troubleshooting SBC Express on page 25 for help troubleshooting network card and minimum requirement problems. If you shutdown your computer, leave the CD in the the CD-ROM drive, and SBC Express will continue after you restart.
Step 5: Installing the Ethernet hardware (if needed) IMPORTANT NOTE: If your computer already has an Ethernet card installed, or you ordered the NIC-less kit, and you passed the minimum requirements step in the SBC Express Software, it is not necessary to install the Ethernet Adapter provided in this equipment package. You may proceed directly to Step 6 on page 17. If not, you will need to install the Ethernet Adapter provided, and this requires that you open your PC.
Installing the Ethernet Adapter You should be at the following screen in the SBC Express Software: • Follow steps 5-1 through 5-10 below for Desktop PC installations. • For Laptops, skip to step 5-11. DESKTOP Systems 5-1 Click Shutdown in SBC Express and then turn off all peripheral devices. Remember to leave the SBC Express CD in the CD-ROM drive. 5-2 Unplug the power cord for your computer from the electrical outlet.
5-6 Remove the metal PCI slot cover from the unused PCI slot, and retain the screw. PCI Slot Remove PCI slot cover 5-7 Carefully insert the Ethernet Adapter into any empty PCI slot. Make sure the card is completely seated by pressing firmly. 5-8 Verify that the end bracket is flush against the chassis. Make sure the gold connectors along the base of the Ethernet Adapter are completely and evenly inserted into the PCI slot.
LAPTOP Systems- Installing the Ethernet Adapter 5-11 Click Shutdown in SBC Express and then turn off all peripheral devices. Remember to leave the SBC Express CD in the CD-ROM drive. 5-12 Insert the Ethernet PC Card into your computer’s PCMCIA Type II or Type III slot. 5-13 Carefully push the Media Access Module (MAM) into the socket on the PC Card until the locking tabs click into place. 5-14 Power up your laptop and make sure the SBC Express CD is still in the CD-ROM drive.
Step 6: Install the Efficient Networks® DSL Modem Your computer should be turned on. Your modem should be turned OFF. You should be at the following screen in the SBC Express Software. Only click Next AFTER modem is setup. 6-1 Consult the following diagram. Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 ©2001 SBC Advanced Solutions, Inc. All rights reserved.
6-2 Plug the power cable into the DSL modem and an electrical outlet. 6-3 Connect the data cable to your telephone jack and your DSL modem. There should NOT be a filter between the data cable and the wall jack. 6-4 Connect the Ethernet cable to the Ethernet Port or the built –in Ethernet Port on the back of your PC and to the Ethernet Port on the back of your DSL modem. 6-5 Turn the DSL Modem power switch ON. 6-6 The Sys, ATM, Enet and DSL lights should all turn solid green within two minutes.
Step 7: Finish Configuring Your System 7-1 SBC Express modifies registry settings to optimize your network settings for your DSL connection. If you do not want these settings, clear the check box. Click Next to proceed. 7-2 SBC Express will detect if you have File and Print Sharing enabled on your computer. If you do not want to disable these settings, clear the check box. Click Next to proceed.
7-3 Congratulations! You have finished setting up your DSL hardware. Click Finished in SBC Express and then proceed to Step 8. Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 ©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 8: Follow the Instructions Supplied by your Internet Service Provider Your Internet Service Provider may have provided you additional instructions in this box or separately. These instructions may contain information about account setup, additional software installation, and/or Internet usage. Please follow those instructions to complete your Internet connection setup. Your Internet Service Provider will offer technical assistance if you need help connecting to the Internet.
Appendices Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 ©2001 SBC Advanced Solutions, Inc. All rights reserved.
APPENDIX A Having Trouble? If the suggestions below don’t resolve your problem, technical support is available from your Internet Service Provider. Please refer to the Internet Service Provider's information on how to contact them for technical assistance. I can’t open my computer case. What do I do? • Consult your computer manufacturer’s Owner’s Manual. • Call your computer manufacturer’s Support Line. I can’t connect.
APPENDIX B I want to uninstall/reinstall the Ethernet Adapter. What do I do? Uninstalling (and reinstalling) the Ethernet Adapter in Windows® 95/98 1. Select Start -> Settings -> Control Panel. Double-click the System icon and choose the Device Manager tab. 2. Open the Network Adapters section (click the Plus sign). 3. If you don’t see the device under Network Adapters, look for the appropriate Ethernet Adapter in Other Devices. See picture below. 4.
DESKTOP For the Internal Ethernet Adapter Card • Open the computer case using your computer manufacturer’s instructions and then remove the screw holding card in place. • Carefully remove the Ethernet Adapter card from the PCI slot. LAPTOP For the PC Card • Press the release button (consult your computer manufacturer’s Owner’s Manual if you don’t know where this button is located). • Slide the PC Card completely out of the slot. 7. Reinstall the card following procedures in Step 5.
APPENDIX C Troubleshooting SBC Express Please refer to this list if you are having problems using SBC Express or if you receive an error message. If after troubleshooting, you are still having problems, then you should contact your Internet Service Provider 'help desk' for further information. Step Problem Solution Launch The following dialog appears: Reset your display to 256 colors or more. SBC Express will not run in 16 color mode. From the start menu, choose “settings->control panel”.
Unknown Network Interface Adapter This scenario can occur if a NIC is physically present and detected by Plug-n-Play, but no drivers were installed for the NIC. Windows will add this device to the “Other Devices” section in the Device Manager. Use the “Fix” button to launch the appropriate control panel and context sensitive help to guide you through removing the “Unknown device”.
