READ ME FIRST Windows® NT ® *DSL Equipment Installation Guide: Alcatel Speed Touch PC® *Digital Subscriber Line Part Number: AlcatelPCNT02A Version 1.2-A ©2001 SBC Advanced Solutions, Inc. All rights reserved.
Table of Contents Follow Steps 1 through 7 to complete the DSL Equipment Installation Step 1: Verify Your System Requirements and Documents Step 2: Verify the Contents of Your DSL Equipment Kit Step 3: Install a Telephone Filter on Every Telephone Line Step 4: Choose Your Modem and Check Your Minimum Requirements Step 5: Installing the Alcatel Speed Touch PC® Software and Hardware Step 6: Finish Configuring your System Step 7: Create a Connection Profile 2 3 4 8 12 19 22 APPENDICES Having Trouble? Uninsta
Step 1: Verify Your System Requirements and Documents This Installation Guide is for Windows® NT users only. The SBC Express software will ensure that you meet the following minimum requirements. You will not be able to complete the installation without meeting these requirements. • PC with a Pentium-class processor, CD-ROM Drive, 133 MHz, 25 Mb free disk space, 32 Mb RAM and An available PCI slot Other items you may need during the installation process: • • Your system manufacturer Owner’s Manual.
Step 2: Verify the Contents of Your DSL Equipment Kit Your DSL Equipment Kit Contains: A: This Installation Guide and the SBC Express CD. B: 1 Alcatel Speed Touch PC® Internal Modem C: 1 Filter Pack containing: 5 in-line filters, 1 wall-mount filter, 1 two-way adapter, and 1 data cable. Note: Internet Software and/or instructions may be provided separately by your Internet Service Provider.
Step 3: 3-1 Install a Telephone Filter on Every Telephone Line Determine how many telephone jacks in your home share the same telephone number with the activated DSL. 1) Locate the phone jack where you want to connect your DSL 2) Insert the 2-way adapter in the phone jack 3) Connect a filter to one side of the 2-way adapter Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
4) If you have a phone, fax machine, analog modem or other phone device at this location, connect it to the filter 5) Connect the data cable that will go to your DSL modem to the unfiltered side of the 2-way adapter To the DSL modem Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
3-2 Install a filter on all other phones and phone devices Why do I need a filter on all my other phones and phone devices? Converting your regular phone line into a high-speed Digital Subscriber Line (DSL) can cause audible noise (high pitched tones and static) when you talk on the phone. You need to install a filter on every telephone or device that shares the same phone number as your DSL line to eliminate this noise.
3-3 Other filters you may encounter in your DSL Equipment Kit. Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
Step 4: Choose Your Modem and Minimum Requirements Check 4-1 Insert the SBC Express CD into your CD-ROM drive. SBC Express should start automatically. If not, select Run from the Windows Start menu. Type “D:\Launch.exe”. (Substitute the appropriate letter of your CD-ROM drive for “D”.) 4-2 Select Alcatel Speed Touch PC and click Next. Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
4-3 SBC Express displays the Welcome screen. Click Next to proceed. 4-4 SBC Express displays the license agreement. If you agree to the terms, click Accept. If you do not accept, installation cannot continue. Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
4-5 SBC Express now prompts you for your first and last name. Please type your first and last name and then click Next to proceed. Do not enter Technician Name. 4-6 Enter your 10-digit DSL phone number in the next screen. Click Next to proceed. Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
4-7 SBC Express quickly checks your computer system to ensure that it meets the minimum requirements for DSL service. 4-8 SBC Express has determined that you need to install the Alcatel Speed Touch PC. Click Shutdown and proceed to step 5 to install the Alcatel Speed Touch PC. Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
Step 5: Installing the Alcatel Speed Touch PC If you shutdown your computer, leave the CD in the the CDROM drive, and SBC Express will continue after you restart. You should be at the following screen in the SBC Express Software: 5-1 Click Shutdown in SBC Express and then turn off all peripheral devices. Remember to leave the SBC Express CD in the CD-ROM drive. 5-2 Unplug the power cord for your computer from the electrical outlet.
5-6 Remove the metal PCI slot cover from the unused PCI slot, and retain the screw. PCI Slot Remove PCI slot cover 5-7 Carefully insert the Alcatel Speed Touch PC adpter into any empty PCI slot. Make sure the card is completely seated by pressing firmly. 5-8 Verify that the end bracket is flush against the chassis. Make sure the gold connectors along the base of the Alcatel Speed Touch PC adapter are completely and evenly inserted into the PCI slot.
Installing the Alcatel Speed Touch PC® Software 5-11 • 5-12 Turn on your computer. NOTE: Windows NT will NOT automatically detect your Alcatel Speed Touch PC® adapter. SBC Express will display the screen below. Please IGNORE this screen and proceed to step 5-12. Do NOT Cancel SBC Express. Right click on the Network Neighborhood icon and select Properties. Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
5-13 Click on the Adapters tab. 5-14 Click on the Add button. 5-15 Click on the Have Disk button. 5-16 The SBC Express has copied all the necessary files to “C:\Temp”. At this prompt please type in C:\Temp and click OK. Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
5-17 Windows NT will presents the following select OEM option screen, select ITeX ADSL PCI NIC and click OK. (Note: The IteX ADSL PCI NIC is the Alcatel Speed Touch PC adapter. This is the formal adapter name used for NT) 5-18 After you install the driver software, the ITeX ADSL PCI NIC will appear under Network Adapters. Click Close. Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
5-19 You will be prompted to bind a TCIP/IP address to the Adapter. Select the ITeX ADSL PCI NIC in the drop down box in the Microsoft TCP/IP Properties window shown below. Next, click “Obtain an IP address from a DHCP server.” This selection will cause the Microsoft TCP/IP window (also shown below) to appear. Click Yes to this screen and then OK on the Microsoft TCP/IP Properties window. 5-20 You will be prompted to reboot the system.
5-21 SBC Express will re-run the Minimum Requirements test and detect the newly installed Alcatel Speed Touch PC adapter and complete, stopping at the following screen. If problems are detected follow the instructions on the screen or look at the troubleshooting section of this manual for further information. Follow the instructions in Step 6 beginning on the next page before continuing. Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
Step 6: Finish Configuring Your System 6-1 If the Alcatel Speed Touch PC card is installed properly, you will see the following screen. You must now connect the Alcatel Speed Touch PC to the phone jack prepared in Step 3. 6-2 Connect the Alcatel Speed Touch ADSL modem, see diagram below. Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
6-3 To determine if your DSL modem has made a good connection look at the icon in the system tray. If both lights are black then you have a good connection. If either light is red or there is a red circle with a slash through it then check the diagnostic guide in appendix E for help. 6-4 SBC Express will install additional software necessary for your service. Leave the SBC Express CD in the CD-ROM drive. You will see the following screen during the software installation.
6-5 You have finished software installation for DSL. Click Finished in SBC Express window and then proceed to Step 7 to configure the connection to your Internet Service Provider. Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
Step 7: Create a Connection Profile 7-1 Setup a New Profile in EnterNet 300. • Double-click on the desktop EnterNet 300 icon. In Profiles, double-click on the Create New Profile icon. • 7-2 You will be prompted to supply a name for the connection. Enter the Profile Name as DSL Connection. Click Next. 7-3 Locate your ISP provided User ID and Password. Set up the DSL Connection profile by typing the User ID and Password in the User Name and Password fields. Click Next.
7-7 A Connection dialog will open. Click Connect. 7-8 Double-click on the EnterNet icon in the system tray (next to the clock, in the lower-right corner of your screen) and select Disconnect. EnterNet Icon 7-9 Double-click the EnterNet 300 folder on your desktop and then double-click DSL Connection icon. 7-10 Open your browser again and test your connection by visiting your favorite web sites.
Appendices Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
APPENDIX A Having Trouble? If the suggestions below don’t resolve your problem, technical support is available from your Internet Service Provider. Please refer to the Internet Service Provider's information on how to contact them for technical assistance. I can’t open my computer case. What do I do? • Consult your computer manufacturer’s Owner’s Manual. • Call your computer manufacturer’s Support Line. I can’t connect.
APPENDIX B Uninstall/reinstall the Alcatel Speed Touch PC® Adapter Uninstalling (and reinstalling) the Alcatel Speed Touch PC® adapter in Windows® NT 1. Select Start -> Settings -> Control Panel. Double-click the Network icon and choose the Adapters tab. 2. Highlight the Alcatel Speed Touch PC® Adapter and click the Remove button. 3. Click ‘Yes’ to remove the component from the system when prompted. 4. Click the Close button to close the Adapters window. 5. Shut down the desktop or laptop.
APPENDIX C Adding TCP\IP to Windows NT Right click on the network neighborhood icon and select properties. 2. Click on the ‘Protocols’ tab and click ‘Add’. Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
3. Select the ‘TCP/IP Protocol’ and click ‘OK.’ 4. Specify the path of your NT installation files or insert the Windows NT CD-ROM and specify the I386 folder. 5. Select “No” when NT asks ‘Do you wish to use DHCP?’. Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
6. After clicking “No”, TCP/IP should appear under the protocols tab. 7. Click “Close” to bind all the information. You must restart your computer for the settings to be stored. Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT ©2001 SBC Advanced Solutions, Inc.
APPENDIX D Troubleshooting SBC Express Please refer to this list if you are having problems using SBC Express or if you receive an error message. If after troubleshooting, you are still having problems, then you should contact your Internet Service Provider for assistance. Step Problem Solution Launch The following dialog appears: Reset your display to 256 colors or more. SBC Express will not run in 16 color mode. From the start menu, choose “settings->control panel”.
Unknown Network Interface Adapter This scenario can occur if a NIC is physically present and detected by Plug-n-Play, but no drivers were installed for the NIC. Windows will add this device to the “Other Devices” section in the Device Manager. Use the “Fix” button to launch the appropriate control panel and context sensitive help to guide you through removing the “Unknown device”.
APPENDIX E Modem Diagnostic Lights To help identify a problem with the modem connection please look at the icon on located in the system tray as seen below. By comparing the lights to the table below you should be able to determine the problem. Diagnostic Icon Red, Red No ADSL connection or handshaking. Check your cable. Black, Yellow Handshaking (flashing yellow alternating position). Black, Black No data traffic or idle connection. Black, Green Modem is receiving data.
