User manual

• The phone company checks your phone line record to make sure there

are no impediments to installing DSL service.

Stage 3:

Install Confirmation

The phone company contacts our vendor

to let them know two things:

1.) Your phone line can support the service we have ordered for you.

2.) They have a firm order commitment to complete the necessary cross-

connects with your phone line that will make the DSL active on your

phone line.

On receipt of this news, our vendor initiates the shipment of your self-

installation kit. We obtain the tracking number and inform you that this

has taken place so that you can be prepared to receive your self install

kit.

Stage 4:

IP Addresses & Circuit Configured

This is the most important stage in the process. The phone company

provides a service order commitment, or SOC, to the vendor. This stage

confirms that they have completed the necessary connections.

The next two stages happen simultaneously, and are initiated by the vendor informing us

that the DSL line you have ordered is now functional and able to pass traffic.

Stage 5:

Configuration Information Sent

On Step 5 we provide you a copy of your IP

address(es) and the

necessary network information that will help you configure your

network/computer. This information is sent to your contact email address

and provided on your MySpeakeasy page.

Stage 6:

Install Confirmed

At the same time we perform Step 5, your account becomes Active in our

system. Activation does not effect whether your service is technically

working, but it does mean that you are considered a live customer and we

have entered you into our billing cycle. This is the start of your committed

term of service with Speakeasy.

Stage 7:

Setup Fee Received

Between midnight and 2am on the day after your Speakeasy account

becomes activated, the Speakeasy billing system generates your email

invoice, which contains: Any hardware and install fees The pro-rated

amount of service within that current month And your first full 30-day

period of service charge. For more details about how Speakeasy