User manual

invoicing works, please jump down to the Speakeasy Billing section of

this manual on this page

Stage 8:

Installation Complete

When you pay your initial invoice, your installation process is complete.

SDSL, IDSL, or T1 Installation Process

Stage 1:

Order Received

The first stage in your order process takes place without any involvement

from you or Speakeasy. Our system creates your Speakeasy account and

places a line order with our vendor

. We create your login to

MySpeakeasy, your email/dialup

/news accounts, and provision one of the

addresses you have.

Stage 2:

Order Placed

The phone company contacts our vendor and let’s them know two things:

1.) There is an available, qualified pair of copper wires running from the

C.O. to your service address.

2.) A FOC, or firm order commitment, date. This date will be an onsite

installation and testing appointment where the phone company will make

sure that the necessary connections are made to establish a DSL or T1

signal.

This commitment date is non-negotiable, and cannot be scheduled for a

specific day or time of a customer’s choosing. This limitation is due to a

number of reasons, the most specific being the telco's

inability and

unwillingness to schedule line technicians for specific days for these

installs. On receipt of this news, Speakeasy saves this date in our

database and creates an email notification that we send to your contact

email address. This email will let you know what level of involvement we

need from you to make this appointment successful. If your presence is

required for this appointment, this email will specify as such.

Stage 3: Install Confirmation

The FOC appointment occurs any time between 8am and 6pm (in your

time zone) on the date provided. The following things occur:

• The phone company technicians in your C.O. perform connections

between the vendor equipment and telephone company equipment.

• A telephone company technician ensures a solid connection on the