User manual

ordered pair at both the neighborhood cross-box and your phone box.

• The telephone company technician calls the vendor and a cooperative

test is run to ensure this line will support the ordered level of service.

Stage 4:

IP Addresses & Circuit Configured

Besides the cooperative test that is run on the firm order commitment, or

FOC, date, Step 4 backs up this test with three additional line tests to

make sure this line has a consistent line quality. Next, the vendor

schedules one of their installation technicians for a weekday installation

appointment. We provide this date to you via an automatic email

message to your contact address.

Stage 5:

Configuration Information Sent

Now that your line is ready for installation by a technician, Speakeasy will

send you IP

address(es) and the necessary network information to

configure your network/computer. This information is sent to your contact

email address and provided on MySpeakeasy.

Stage 6:

Install Confirmed

The final stage in getting your service working and available for use is the

installation appointment we sent to you on Step 4. The technician will call

into his support center to communicate the successful installation, which

is immediately communicated to Speakeasy. Speakeasy immediately

marks your account as active

. Activation does not effect whether your

service is technically working, but it does mean that you are considered a

live customer and we have entered you into our billing cycle. This is the

start of your committed term of service with Speakeasy.

Stage 7:

Setup Fee Received

Between midnight and 2am on the day after your Speakeasy account

becomes activated, the Speakeasy billing system generates your email

invoice, which contains: Any hardware and install fees The pro-rated

amount of service within that current month And your first full 30-day

period of service charge. For more details about how Speakeasy

invoicing works, please jump down to the Speakeasy Billing section of

this manual on this page

Stage 8:

Installation Complete

When you pay your initial invoice, your installation process is complete.