User manual

SDSL, IDSL, and T1 Activation: Your technician visit

On this date the following things will occur during the four-hour installation window:

 The technician will tone the line from the phone box to the phone jack you

request the installation to occur on. This test ensures your internal wiring will

support the service.

 Next, the technician will install a dual Ethernet-phone jack.

 In the final steps of the installation, the technician will connect the Ethernet

cabling to the pre-configured router

or bridge, and test the connection to the

Speakeasy network with his/her laptop computer.

Troubleshooting Installation Problems

There are a few, common, problems that our customers might experience during

installation:

Problem: I have installed my self-install kit, and I still can't use the Internet.

Solution: This is a pretty open ended problem, but there are a few key things you can

check to make sure that the set up is correct:

 Ensure you have filters installed on all devices that are on the service phone line.

This means on all phones, fax machines, or other devices. Double-check your

TCP/IP settings on your computer(s).

 If you have received the ZyXel 645M Modem, ensure you are using the short

RED

or grey Ethernet cable between the modem and your computer/hub/internal

router

. The RED cable is different from standard Ethernet cable, and must be

used in this specific location.

 If you have more than 5 filters installed on devices connected to this phone

number, please contact Speakeasy Customer Support to arrange for a

professional installation. Per the Terms Of Service, no more than 5 devices can

be connected to a self-install ADSL line. Please note that a professional