User manual

installation is billable. Pricing information on this install will be available from the

representative you speak with.

Problem: I had my Covad Professional Installation, and now my phone line is not

working!

Solution: This can happen, from time to time, and is relatively easy to resolve:

 If you have ADSL: Call your phone company and let them know that your voice

service is down. It is best to not mention that you had a new DSL installation, as

this can often confuse the phone company reps into thinking that you want to

cancel your DSL. There is very little that our Vendor

can do to affect your phone

line during installation, so the outage of your voice service is more than likely

something the phone company will need to resolve.

 If you have SDSL, IDSL, or a T1: Contact Speakeasy Support immediately so

that we can have the technician return that day to repair your phone line. This

problem is more than likely the result of the technician failing to properly connect

your voice line at the new wall jack, and is easily resolved.

Post-Installation

Your Service Works, Now What?

It's up! However long or short your installation process might have been all customers

experience the same euphoric feeling when that DSL or T1 connection finally starts

working. Everything is faster! You can watch high-speed movie trailers that previously

eluded your grasp. No more long waits for game downloads, and all your emails (chock

full of pictures and knock-knock jokes) are there 24-hours a day! So pretty please take a

moment to do a few things for us with your newfound Internet power: 1.) Rate us! There

are two places we'd like your feedback: