User manual

 DSLReports: This is a third-party broadband ratings site that is often used by

consumers looking for the best high-speed connection. They can be found here:

http://www.dslreports.com

 MySpeakeasy: Speakeasy maintains our own account rating system in

MySpeakeasy. Each month you can rate your Speakeasy service. These reviews

and ratings are reviewed frequently by Speakeasy management and help us

improve your service.

2.) Review your Terms Of Service, located here

. It's important you understand the terms

of your contract with Speakeasy.

3.) Review your first invoice with Speakeasy. Please ensure you contact our Customer

Support immediately with any concerns.

4.) Print a page that contains your Speakeasy username, password, IP addresses, and

mail server addresses. Keep this in a safe, secret place so that, in the event of a service

outage, you have this information available.

5.) If your package includes dialup

service, please be sure to download our dialup

software, located here

. In the event of a service outage, having this downloaded will

make problem resolution a lot less painful.

6.) Save a copy of this User Manual now! Having a copy on your computer will allow you

easy access to common problems and frequently used information.

My Service is Down!

In an ideal world, broadband

service would never fail. The reality is that these are

physical connections, which fall prey to any number of human, animal, and

environmental factors. Speakeasy will provide professional assistance on all service

outages, but there are steps you can take before contacting us that will aid in speedy

resolution of this problem. Please keep in mind that this document and Speakeasy

technicians will not ask you to do anything irrelevant to resolving the problem. Much as

doctors trying to resolve a health ailment, we only ask the questions necessary to get

everything working again.

Step 1: Reboot both your computer and your DSL modem