User manual

Table of Contents

Introduction ...................................................................................... 3

What's this all about, anyway?......................................................................................3

Using the Manual ..........................................................................................................3

The Speakeasy Difference............................................................................................4

Terms Of Service .......................................................................................................... 5

Top 10 Questions ............................................................................. 6

Broadband ........................................................................................ 9

Pre-Installation ..............................................................................................................9

Hardware Compatibility .............................................................................................9

Installation Process .................................................................................................10

The Big Day: Activation Day ...................................................................................14

Troubleshooting Installation Problems .................................................................... 16

Post-Installation........................................................................................................... 17

Your Service Works, Now What?............................................................................ 17

My Service is Down!................................................................................................18

My Service is Slow! ................................................................................................. 25

Upgrading and Downgrading ..................................................................................31

Moving your Speakeasy service .............................................................................35

Hosting ............................................................................................ 37

Setting up your hosting service ...................................................................................37