User manual

latest developments during a system outage. There are two ways you can access

Speakeasy System Status:

 Online: You can access System Status via your web-browser in MySpeakeasy,

and clicking on the System Status link. The System Status will keep you

informed about any ongoing network outage or planned maintenance that may

affect your service.

 On the phone: If you call into our Customer Service Center, you can check our

System Status by listening for the option from the main menu. The menu

changes periodically, so be sure to listen for the correct selection.

Keep in mind that you may notice an issue it before our Support Department has had a

chance to identify the issue as a global problem. If you don't see or hear of an issue

affecting your area in System Status, please inform our Support Department. This will

both serve to alert us in case there is a developing network issue, and allow our

technicians begin to restore your service.

Step 6: Contact Speakeasy Technical Support

If the above steps have failed to resolve your outage, please contact Speakeasy's

Technical Support Department so that we can begin troubleshooting

and restore your

service as quickly as possible. This troubleshooting process may require that you repeat

one or more of the steps above, however this is done to ensure thoroughness and

accuracy in the troubleshooting process, so please bear with us.

There are two ways you can contact our Support Department:

1.) Online: You can contact us online at MySpeakeasy, and following the links to

Customer Support Ask a Question and then submitting an incident detailing the issue.

Ensure you include the following details:

 Modem light-status.

 How long the problem has been going on.

 And specify if the service is down altogether, or is simply running much slower

than it should be.

These details will assist us in troubleshooting

the problem. Service Tickets that are

vague will only require additional questions and delay resolution.

2.) By telephone: You can call Speakeasy toll-free at 1-800-556-5829 to report your

service outage. Please follow the menu prompts to be connected to our Support

Department. Once you have opened a Service Ticket, whether it is by telephone or

online, you can review your ticket details in MySpeakeasy by logging in under the same

username you created the ticket with and clicking the link that reads View My Service

Tickets.