User manual

My Service is Slow!

Occasionally a customer might experience a slow down in broadband

service. While

these slow downs are typically caused by a slow response from the server you are

querying, we can offer the following steps to help aid in troubleshooting

or resolving your

speed issues. You may also find it helpful to visit this page to ensure your computer is

enhanced for broadband service.

Step 1: Remove additional network devices

Firewall

software, firewall hardware, hubs, routers, or particular computers can cause a

slowdown in Internet speed with your broadband connection. Because these additional

devices might be the single failure point in receiving all the Internet speed you should,

you should take the following steps:

1.) Connect only 1 computer into the DSL modem, removing any additional routers or

hubs.

2.) Next, suspend the activity of any software firewalls on this computer.

Step 2: Reboot both your computer and your DSL modem

Sometimes errors can cause your DSL modem to slow down your connection to the

Internet, even though the connection is still present and active, and even though the

computer or application may appear to be running correctly. Since errors of these types

are the single most common cause of latency

, it is usually best to start by rebooting

these devices to rule them out first thing.

1.) Reboot your computer by shutting it down as you normally would, and then restarting

it.

2.) Reboot the DSL modem by:

 Switching the power switch to the "off" position

 Waiting 3-5 seconds,

 Then returning the switch to the "on" position.