User manual

ADSL Connections:

Your connection is not guaranteed in any way, however you should

Step 5: Check Speakeasy System Status

Speakeasy's System Status will help you determine if an outage is confined to your line,

or is part of a larger outage in your area. It will also help you to stay informed about the

latest developments during a system outage. There are two ways you can access

Speakeasy System Status:

1.) Online: You can access System Status via your web-browser in MySpeakeasy

and

clicking on the System Statuslink. The System Status will keep you informed about any

ongoing network outage or planned maintenance that may affect your service.

2.) On the phone: If you call into our Customer Service Center, you can check our

System Status by listening for the option from the main menu. The menu changes

periodically, so be sure to listen for the correct selection.

Keep in mind that you may notice an issue it before our Support Department has had a

chance to identify the issue as a global problem. If you don't see or hear of an issue

affecting your area in System Status, please inform our Support Department. This will

both serve to alert us in case there is a developing network issue, and allow our

technicians begin to restore your service.

Step 6: Contact Speakeasy Technical Support

If the above steps have failed to resolve your outage, please contact Speakeasy's

Technical Support Department so that we can begin troubleshooting

and restore your

service as quickly as possible. This troubleshooting process may require that you repeat

one or more of the steps above, however this is done to ensure thoroughness and

accuracy in the troubleshooting process, so please bear with us.

There are two ways you can contact our Support Department:

1.) Online: You can contact us online at MySpeakeasy, and following the links to

Customer Support Ask a Question and then submitting an incident detailing the issue.

Ensure you include the following details:

 Modem light-status.

 How long the problem has been going on.

 And specify if the service is down altogether, or is simply running much slower

than it should be.

These details will assist us in troubleshooting

the problem. Service Tickets that are

vague will only require additional questions and delay resolution.