User manual

2.) By telephone: You can call Speakeasy toll-free at 1-800-556-5829 to report your

service outage. Please follow the menu prompts to be connected to our Support

Department. Once you have opened a Service Ticket, whether it is by telephone or

online, you can review your ticket details in MySpeakeasy by logging in under the same

username you created the ticket with and clicking the link that reads View My Service

Tickets.

Upgrading and Downgrading

Sometimes you just need a change! Speakeasy has different processes and policies for

upgrading and downgrading your broadband

service.

Upgrading

You can request a speed upgrade within the DSL family and line type you are currently

installed. This chart will help you to determine which service you can upgrade to without

a new line installation. Please click here

if you would like one of the speeds below but it

is NOT listed as an upgrade option for your current DSL type.

Important Information About Upgrades

Please be aware that there will increase in the current monthly charge for the new

requested speed.

Upgrades are dependent on your specific line's ability to handle the change in service. If

the service is not available due to line issues (such as length of the line), a downgrade to

your original or the next suitable speed will be performed at no cost.

Pricing for all available services can be found here

How to Proceed with an Upgrade

Upgrades which do not require a reinstallation can be made by submitting a request

using the Ask A Question interface, and selecting Activation as the area for submittal.

Upgrades that require a reinstallation must be made via email at

reorders@speakeasy.net

, which is handled by the sales department. We must have

email at that address in order to cancel the current order and replace for the new speed.