User manual

Moving your Speakeasy service

Speakeasy has one of the most mobile customer-base in the ISP industry. The facts are

that you, our customer, are younger, and more apt to change cities or residences on a

yearly basis. We aim to please, and have developed the most seamless broadband

moving processes in the industry. So whether you are moving across town to a bigger

pad, or moving your business to a larger building, let us take the worry out of the

equation.

There are three steps to moving your service:

Step 1: Contact Sales or Support

Give us a call at (800) 556-5829, and choose either option 1 for Sales, or option 2 for

Support. We will need three pieces of information from you:

1.) When Is Your Moving Date? Provide us an estimated moving date, and

when to turn off your existing services

2.) What Is Your New Service Address? If you have a new address and

phone number, we can start on your new order for you.

3.) Where Can You Be Contacted While Your Services Are Down? We

know that moving is a jolting experience. Giving us a number we can

reach you at during the transition of your services will allow us to keep in

communication on your new order.

4.) Do You Need an Email While Your Services Are Down? Did you know

that we provide access to dialup to moving customers, even if you haven’t

placed your new order yet? It’s true!

The representative will mark your account as a Move/Reorder, and inform one of our

Move/Reorder specialists that you need to be contacted. If you are still within your

contract period, a $300 disconnection fee will be invoiced when your broadband line is

disconnected.

Step 2: We contact you!

We understand that worrying about calling back in for your broadband order during your

big move is the last thing on your mind! Our Move/Reorder specialist will contact you

during the move in order to establish what type of new service you are eligible for, and

which package you want to reorder.